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Jacksonville Chrysler Jeep Dodge Ram Arlington

Jacksonville Chrysler Jeep Dodge Ram Arlington

★★★★★(411)read reviews
9600 Atlantic Blvd, Jacksonville, FL 32225
(904) 638-7578 Ask About Our Service Specials!

Service Hours

Mon: 07:00 am - 08:00 pmTues: 07:00 am - 08:00 pmWed: 07:00 am - 08:00 pmThur: 07:00 am - 08:00 pmFri: 07:00 am - 08:00 pmSat: 07:00 am - 05:00 pmSun: Closed

Why should you visit a Mopar service center?

Regardless of whether you drive a Chrysler, Dodge, Jeep®, Ram, FIAT® or another brand vehicle, we offer fast and professional service for nearly all makes and models.

  • Fast and convenient service
  • No appointment needed
  • Service for nearly all makes and models
  • Complimentary multi-point inspection
  • Tires and other services available
  • Coupons and Rebates for extra savings
  • Factory-trained, certified technicians

Backed by the World's Best Brands Mopar® Express Lane uses parts and products from the most trusted automotive brands.

Mopar® Express Lane uses only genuine Chrysler, Dodge, Jeep®, Ram and FIAT® Brand parts. All parts have been tested to ensure function, fit and finish of original specifications.
Magneti Marelli® parts are used on all other makes and models. Magneti Marelli has been a leader in both quality and innovation for 95 years and counting.
Mopar® Express Lane recommends Pennzoil® Motor Oil. We also offer the highest quality Pennzoil synthetic oil, keeping your engine clean and extending the life of your oil change for an even greater value.

The lifeblood of your Vehicle

The importance of regular oil changes can’t be overstated in keeping your engine running smoothly. Schedule an appointment with our highly trained technicians for help in finding the right oil for your needs or drop in for Express Lane service.

The Many Benefits of Engine Oil At its most basic, oil keeps your engine running. It also serves a number of other functions that help to prolong the life of your vehicle.

  • Friction Reduction
  • Heat Reduction
  • Engine Cleaning
  • Weather Tolerance
  • Rust and Corrosion Prevention
  • Improved Performance

How to Read your Tires

A vehicle asks a lot of its tires. By learning how to identify wear and decipher your tire's sidewalls, you'll be better prepared to deal with the issues that arise when rubber meets road.

BRANDS WE CARRY

  • Goodyear
  • Dunlop
  • Kelly
  • Bridgestone®
  • Firestone
  • Michelin®
  • BFGoodrich
  • Uniroyal
  • Continental
  • General
  • Yokohama®
  • Pirelli®
  • Falken
  • Ohtsu
  • Hankook
  • KUMHO
  • Nexen
  • Toyo
  • Nitto

Stop on a Dime

Make sure your brakes are functioning at their best with expert service from Mopar®. Learn how to spot signs of wear and what to do about them as well as how to extend the life of your brakes and what to look for when shopping for new brake pads and rotors.

Benefits of Magneti Marelli Brakes, offered by MoparMagneti Marelli brakes, offered by Mopar®, stand out from the competition. Learn what makes them so effective and what to look for when shopping for brake pads.

  • Ultra-Quiet Braking
  • New Brake Hardware
  • Superior Braking Performance
  • Rigorously Tested
  • Stainless Steel Hardware
  • Lifetime Limited Warranty

How can I extend the life of my brakes? The way you drive will make a significant impact on the life of your brakes. Avoid having to make hard stops by maintaining a safe distance from other vehicles and coasting to a stop when possible. Pay attention to any unusual noises or vibrations when braking and get them checked out—early intervention can avoid costly repairs.

How do I know when my brakes need to be replaced? By the time you notice the most obvious signs of brake wear, such as squealing or grinding noises when you brake, juddering or longer stopping distances, it may be too late for an easy fix. Regularly inspect your brakes, paying attention to the thickness of your brake pads and to any indicator lights on your dashboard. Also, you should make note of the recommended service intervals for your brakes and take your vehicle in for regular maintenance.

What causes my brakes to overheat? The friction from braking results in heat. When you brake aggressively or hold down the brake for a long time (such as when going downhill with a heavy load), it can put a lot of pressure on your braking system and can even “glaze” your brake pads by wearing them down to the point that they have trouble generating enough friction to stop. You can avoid overheating your brakes by driving more cautiously, downshifting instead of pressing the brakes to slow your vehicle and by staying on top of regular maintenance of your brakes.

How to Extend the Life of Your Battery

The average battery will last three to five years, but you can ensure that your battery’s lifespan will be in the higher end of that range with these tips.

  • Clean Your Battery
  • Limit Heat Exposure
  • Avoid Short Trips
  • Clamp Your Batteries
  • Turn Off Extra Features
  • Test Your Battery

How do I choose the right battery for my vehicle?Generally, a battery provided by your vehicle manufacturer or an original equipment manufacturer will be specifically designed for your vehicle, ensuring a seamless replacement. Mopar® stocks batteries for current-model FCA US LLC vehicles, so you can find the right one for your needs.

How do I recharge the battery? If your battery has no charge at all, you can use a battery charger to recharge it. Check the instructions on your charger and make sure that your vehicle and the charger are off before connecting any cables.

How do I know when my battery needs to be replaced? Look for signs that your battery may be nearing the end of its life, like electrical issues, a slow-starting engine or a check engine light on your display. When examining the battery directly, look for corrosion on the terminals, a sulfurous smell that could indicate leakage or a bloated or swollen battery case.

About Jacksonville Chrysler Jeep Dodge Ram Arlington

Jacksonville Chrysler Jeep Dodge Ram Arlington is your authorized Chrysler, Jeep, Dodge or Ram dealership service center, offering competitive pricing on all automotive repairs. Our factory-trained technicians can service any make or model vehicle for everything from routine maintenance to major repairs.

Dealer Conveniences

  • Shuttle Service Available
  • We Offer Rentals
  • Spanish Speaking
  • Free WiFi
  • We Have Early Bird Hours
  • We Offer Mopar Accessories
  • We Offer Mopar Performance Parts
  • Ask About Service Contracts
  • Certified Technicians

Call (904) 638-7578 today to schedule your next appointment.

Our technicians at Jacksonville Chrysler Jeep Dodge Ram Arlington are ready to help you!
Business Link Logo

Jacksonville Chrysler Jeep Dodge Ram Arlington is a BusinessLink Dealer!

Own a business? Become a BusinessLink member and enjoy dealership perks like expedited service, complimentary shuttles, loaner vehicles and access to our trusted network of up fitters.

Membership is free, with no dues or fees, and benefits include:
  • Next Available Bay Service: Members are always first in line for maintenance and repair work
  • Service all Makes and Models: BusinessLink dealers will now work on your entire fleet.
  • Loaner Vehicles: A complimentary Alternate Transportation Contract is included with the purchase of any new vehicle.
  • Extended Service Hours: Longer hours mean your vehicle will be ready faster.

Call Jacksonville Chrysler Jeep Dodge Ram Arlington today at (904) 638-7578 to learn more

Check for Vehicle Recalls

Customer Reviews

  • ★★★★★ Michael Westra
    My sales rep, José, was great to work with. He was patient, listened to my needs, and came up with a great vehicle at a super price. Everyone else at the dealership was a dream to work with, from the manager, to the Finance man, to the receptionist. I would recommend them to anyone. | Read Full Review
    12/3/2025 12:00:00 AM | Google
  • ★★★★★ Gia Rickman
    I had the absolute best experience here. The staff was so knowledgeable, friendly and accommodating. I highly recommend anyone I know to purchase a vehicle at Franklin Dodge and Jeep. | Read Full Review
    12/3/2025 12:00:00 AM | Google
  • ★★★★★ Craig Rice
    Excellent customer service! The sales team was very friendly and professional. They made the process flow smoothly. | Read Full Review
    12/3/2025 12:00:00 AM | Google
  • ★★★★★ Michael
    | Read Full Review
    12/3/2025 12:00:00 AM | Google
  • ★★★★★ darin runions
    | Read Full Review
    12/3/2025 12:00:00 AM | Google
  • ★★★★★ Gracie Sinks
    Jordan was very helpful, knowledgeable, and patient throughout this experience!! | Read Full Review
    12/1/2025 12:00:00 AM | Google
  • ★★★★★ John Dowell
    | Read Full Review
    12/1/2025 12:00:00 AM | Google
  • ★★★★★ Trory Craft
    My wife and I had a great experience buying our new vehicle from Fanklin Dodge. Specifically, we worked with Randy and his customer service was outstanding! I highly recommend Randy!! | Read Full Review
    12/1/2025 12:00:00 AM | Google
  • ★★★★★ David McGaha
    We came in with a repair just out of warranty that would have cost $1200. Our service technician (Mr. Hargrove) worked with us and got the repair cost down to $149. Very good service. | Read Full Review
    12/1/2025 12:00:00 AM | Google
  • ★★★★★ Nicole Everette
    | Read Full Review
    11/30/2025 12:00:00 AM | Google
  • ★★★★★ Brian Atkins
    Pretty disappointing. We were texting a sales rep and told him exactly what we were looking for with financials and he said he could make it work, told us to come on in. We drove in to get the vehicle and they then told us the deals they had didn’t apply to our vehicle, and the sales rep texting us just didn’t know that. | Read Full Review
    11/30/2025 12:00:00 AM | Google
  • ★★★★★ Mark Rozzi
    Jordan and the entire team at Franklin Jeep did an outstanding job. Not only that their price be every other Dealer but when I went to finance it, they offered me a rate that was lower than my own bank. They want above and beyond in every regard. In fact, I purchased two vehicles because I like to service so much. | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Rick Kerrigan
    Had to get my 100K mile service and my service advisor, Paige, did a wonderful job of helping me figure out what needed to be done and the team did a great job of taking care of the maintenance - thanks! | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ John Moore
    | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Autumn K
    I had an incredible experience purchasing my 2024 Toyota RAV4! The price was amazing, and the entire process was smooth and stress-free. Gerardo went above and beyond with his customer service.He was patient, informative, and made sure I felt confident every step of the way. If you’re looking for great deals and genuinely exceptiona | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Brandon Giraldez
    | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ jawad agha
    I recently purchased an M3 from this dealership and ran into several issues after the sale. The car came with only one key, which was not mentioned in the listing, and the mobility kit was missing. I raised this with R., who said he would contact the previous owner about the key, but despite multiple messages over the past 2 weeks , | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Keith Smith
    | Read Full Review
    11/25/2025 12:00:00 AM | Google
  • ★★★★★ Terri Ryan
    My Sales Rep, Amad, was wonderful. This was the best dealership experience that I have ever had! He went above and beyond to make me happy! Him being an Alabama fan an me a Vol fan, he did what he needed to do to make the deal by standing up in the dealership and yelling… GO VOLs! Priceless ?? Shortest time ever of getting in and out | Read Full Review
    11/23/2025 12:00:00 AM | Google
  • ★★★★★ Dave Lippert
    Ahmad is an awesome salesman. He is friendly and knowledgeable about what he sales. Matt and the finance folks where very good as well. | Read Full Review
    11/23/2025 12:00:00 AM | Google
  • ★★★★★ Rebecca Grando
    Addendum to my review: This dealership was put in a very bad spot because of Chrysler. The issues I describe below in my original post are largely Chrysler issues. There was no way besides the 1-800 number to reach anyone at Chrysler. The one issue that was initially with the dealership was lack of communication. It is always a good | Read Full Review
    11/23/2025 12:00:00 AM | Google
  • ★★★★★ Kristopher Ducheney
    Came in just to test drive and have my wife drive a dodge ram. JC checked off a lot of the boxes right away on a vehicle that was used. It was a match that couldn't be turned down. | Read Full Review
    11/19/2025 12:00:00 AM | Google
  • ★★★★★ Austin Roberts
    HUGE shout-out to Gerardo and Austin! As soon as we got there Gerardo was all smiles, we were on the border of a few different vehicles! I think we looked at 5 different ones, and just couldn't stray away from one of them specifically. Long story short, Gerardo and Austin came back with a deal that I didn't think could happen, boy di | Read Full Review
    11/18/2025 12:00:00 AM | Google
  • ★★★★★ Keely LeMaster
    So friendly! Sales team was very educated, patient, and team-oriented. Highly recommend! | Read Full Review
    11/18/2025 12:00:00 AM | Google
  • ★★★★★ Daja Smith
    Jose was so very helpful and efficient. I couldn’t have been more grateful for his service. | Read Full Review
    11/18/2025 12:00:00 AM | Google
  • ★★★★★ Greg
    | Read Full Review
    11/18/2025 12:00:00 AM | Google
  • ★★★★★ Eduardo Carmona
    Excellent Service | Read Full Review
    11/17/2025 12:00:00 AM | Google
  • ★★★★★ Allyson Witters
    Mike was great! | Read Full Review
    11/17/2025 12:00:00 AM | Google
  • ★★★★★ Kayley Crawford
    From start to finish we had a great experience purchasing our Dodge Durango from Franklin CDJR! Our sales rep, Mike was incredibly helpful, understanding & honest. He was so patient while we were going through our car buying process. Once we decided we wanted the Durango, he got all of the paperwork ready and came in on his day off t | Read Full Review
    11/16/2025 12:00:00 AM | Google
  • ★★★★★ Kadyen Abel
    Jose he good and very nice guy speaks good anough to understand. | Read Full Review
    11/12/2025 12:00:00 AM | Google
  • ★★★★★ Drew Powell
    I HATE going to dealerships and “haggling” but this was a very different experience. I told them my budget and they worked hard to get me where I needed to be while being honest and fair. Shout out to Gavin who was professional and very responsive. I’ll be going back to him for any other vehicles my family needs. I love my truck. | Read Full Review
    11/10/2025 12:00:00 AM | Google
  • ★★★★★ Jeff Sanford
    The man Jose that I talk to the most was very nice.He was very professional.Took time to talk with my wife and myself.Jose explained everything in detail,Jose explained in a way that we had no problem understanding.I would have no problem referring someone to Jose.He even called to make sure we mad it home safe.It was raining that da | Read Full Review
    11/10/2025 12:00:00 AM | Google
  • ★★★★★ J Rodriguez Rodriguez
    Excellent customer service is the best service this place has to offer. | Read Full Review
    11/10/2025 12:00:00 AM | Google
  • ★★★★★ Tera Teeple
    My experience with this car dealership was nothing but fantastic, fast , easy and the customer service I received from Zane and Matt was nothing but amazing . I initially went to another dealership and walked out super frustrated . Most other Dealerships are closed on Sunday so I was even more frustrated knowing I had to go another w | Read Full Review
    11/9/2025 12:00:00 AM | Google
  • ★★★★★ Hannah
    If you’re looking for a smooth, stress free and HONEST experience with a genuine human being, please look no further and contact Mr. Daniel Finch! Not only was he a wonderful salesman, (knowledgeable, patient and professional) but he was honest. He assisted me and my s/o get through the process of buying a absolutely stunning Jeep Gr | Read Full Review
    11/7/2025 12:00:00 AM | Google
  • ★★★★★ Jimmie Bonilla
    I mean from entrance to exit, one of the best dealerships and customer service places I have been to in a while. Mr Gerardo worked wonders getting us into a new vehicle. Coworkers were all attentive and had an eagerness to work, and Mr Gerardo worked out a deal for us that we couldn't refuse. He deserves a raise and a million more cu | Read Full Review
    10/31/2025 12:00:00 AM | Google
  • ★★★★★ Carissa Ray
    Beautiful place everyone is so friendly and just so happy to work and so happy to get people in and out tha door ( in the best way possible) Mr. Gerardo was fabulous he refused to let us leave empty handed and was just great help in every way he could and just did a fabulous job making sure when have everything we needed! My husband | Read Full Review
    10/31/2025 12:00:00 AM | Google
  • ★★★★★ Terri Newell
    | Read Full Review
    10/29/2025 12:00:00 AM | Google
  • ★★★★★ Rebecca Grando
    This dealership has had my son’s car since 8/29/25- 2 months- it is a warranty repair…get this- they have ordered the transfer case 4 times! The first two came broken, the last one was supposed to be overnighted but in fact was sent ground by UPS and is lost somewhere in Memphis- the latest one they ordered mysteriously was delivered | Read Full Review
    10/24/2025 12:00:00 AM | Google
  • ★★★★★ Aaron Hastings
    Very disappointed. Dropped my car off yesterday for maintenance and was informed my vehicle was out of warranty by 300 miles. Chrysler offered 0 assistance on this. The vehicle was purchased new less than 2 years ago. | Read Full Review
    10/22/2025 12:00:00 AM | Google
  • ★★★★★ Joseph Cerami
    Poor communication and giving different stories to me and my wife over the phone. Take the drive down to Jeep Columbia.. much more knowledgeable | Read Full Review
    10/22/2025 12:00:00 AM | Google
  • ★★★★★ Brandi Blankenship
    I bought a 2021 Gladiator. Took it for a test drive going 40 miles an hour. There was no problems. When I bought it and left I got on the interstate I got up to 45-50 miles an hour the steering wheel started shaking and the front end was shaking. I let the sales person know as soon as it happened and said it would be taken care of. W | Read Full Review
    10/20/2025 12:00:00 AM | Google
  • ★★★★★ Katherine McBroom
    Please don’t bring your vehicle here for service. You’ll be screwed and frustrated. Absolutely terrible communication and they dropped the ball on fixing my Jeep. I dropped off my Jeep for work for what I thought might be a day and half or two days (later I was told it takes about 12 hours to do and they can do the work in 5 hours—so | Read Full Review
    10/17/2025 12:00:00 AM | Google
  • ★★★★★ Casandra Hastings
    | Read Full Review
    10/15/2025 12:00:00 AM | Google
  • ★★★★★ Liz Jeffers
    If I could rate this in the negatives I would. We bought a 2024 Jeep Rubicon in Feb 2025. 24 miles on it. Since then, we have had issues with tire inflation, a recall, and three different visits to the services department for an engine light. Each time, nothing was done. No one ordered parts, someone ordered the wrong part, the | Read Full Review
    10/15/2025 12:00:00 AM | Google
  • ★★★★★ Strike95
    Franklin CDJR was a great experience for buying a new vehicle. I went to another dealer and that acted like they didn't care for my business. Franklin made me a to priority in finding the vehicle that I was looking for. I have bought several new vehicles in my life but I truly feel that they went above and beyond what was expected. | Read Full Review
    10/14/2025 12:00:00 AM | Google
  • ★★★★★ Suzanne Phelps
    | Read Full Review
    10/13/2025 12:00:00 AM | Google
  • ★★★★★ Brent Thompson, Realtor
    | Read Full Review
    10/13/2025 12:00:00 AM | Google
  • ★★★★★ Cody Olive
    | Read Full Review
    10/12/2025 12:00:00 AM | Google
  • ★★★★★ Olivia Travis
    **5 Stars – I love Franklin CDJR!** I can't say enough good things about Franklin CDJR! Their **service department** is top-notch – always professional, friendly, and efficient. A big thank you to **Paige and TJ** for consistently providing excellent customer service. I also just bought a **new Jeep** this weekend, and the experien | Read Full Review
    10/7/2025 12:00:00 AM | Google
  • ★★★★★ Ben Murphy
    This dealership has officially lost my business, and it should lose yours too. I’ve brought my Jeep to this service department multiple times being met with friendly and helpful service while also experiencing the long wait and no rental cars. However, this last visit was hands-down the worst experience I’ve ever had at any dealershi | Read Full Review
    10/7/2025 12:00:00 AM | Google
  • ★★★★★ Sue LaMade
    We had a great experience with JC, our salesman at Franklin Chrysler. We purchased from a different state. Everyone involved was kind and patient with us as we had never done that before. I would highly recommend them. Plus the Pacifica is a very beautiful van. | Read Full Review
    10/5/2025 12:00:00 AM | Google
  • ★★★★★ Brent Morgan
    | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Timothy Mcvay
    Joe Brooks was a pleasure to meet and deal with answer all of my questions and took care of me.. | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ Charles Barrett
    | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ Kevin Walker
    | Read Full Review
    9/29/2025 12:00:00 AM | Google
  • ★★★★★ mary sobo
    I was looking for a vehicle with a specific budget in mind. Found the vehicle I wanted and Mike with Franklin Jeep helped make that possible. The finance dept and sales manager worked with me to get me in the car I truly desired! I would recommend highly the team at Franklin Chrysler Dodge Jeep Ram. Happy customer! ?? | Read Full Review
    9/29/2025 12:00:00 AM | Google
  • ★★★★★ Connor Gavagan
    Love my new Jeep Grand Cherokee | Read Full Review
    9/18/2025 12:00:00 AM | Google
  • ★★★★★ Woody CARD
    Was along day.We are so happy with the whole team.great customer service. We will be back. | Read Full Review
    9/15/2025 12:00:00 AM | Google
  • ★★★★★ todd redmon
    | Read Full Review
    9/11/2025 12:00:00 AM | Google
  • ★★★★★ Celeste Grider
    Gavin was friendly, informative and willing to take the time to show us different vehicles and answer all of our questions. | Read Full Review
    9/11/2025 12:00:00 AM | Google
  • ★★★★★ marc
    I DO NOT WANT Sirius radio trial every time I take it in for service And NO DUCKS either! | Read Full Review
    9/3/2025 12:00:00 AM | Cars.com
  • ★★★★★ Rj
    I was dealing with Travis Boone on a Dodge 5500 One Tun with a Dump body made the deal. Was going to get over there that morning. Ran some work issues and was running a little late. They told me to not worry about coming in the deal is off the table and we don’t wanna sell you. A truck ran my credit several times lowered my score mad | Read Full Review
    9/3/2025 12:00:00 AM | Google
  • ★★★★★ James Lucente
    | Read Full Review
    9/1/2025 12:00:00 AM | Google
  • ★★★★★ John Glenn
    I’ve bought New vehicles from dealerships though out the States, But had the greatest experience by far from Franklin Dodge. awesome service and everyone there is amazing.Would highly recommend purchasing your next vehicle from Franklin Dodge. | Read Full Review
    9/1/2025 12:00:00 AM | Google
  • ★★★★★ Nina Reyes
    Excellent customer service, Devin Yokley was great !!! I’m happy with my truck. | Read Full Review
    9/1/2025 12:00:00 AM | Google
  • ★★★★★ Bill Nordike
    Super helpful staff. Management worked hard on getting right vehicle for us. Finance department was great to work with. If in the market go see them. One of the better dealership to work with. | Read Full Review
    8/30/2025 12:00:00 AM | Google
  • ★★★★★ Jim Williams
    I buy a lot of cars. I love doing the months long searches, comparisons, reviews and mostly (when looking for a pristine pre owned), finding that perfect selection. Thanks to JC and Geraldo at FCDJR, I just added a virtually new Rubicon X with 2,500 miles! Perfect “fun car” addition to my garage. These guys knew what I was looking | Read Full Review
    8/30/2025 12:00:00 AM | Google
  • ★★★★★ Bill James
    Pushy salesman I left | Read Full Review
    8/30/2025 12:00:00 AM | Google
  • ★★★★★ William Chapman
    Zane was excellent and really helped us close this purchase | Read Full Review
    8/28/2025 12:00:00 AM | Google
  • ★★★★★ Jim Beyl
    Everyone was so kind and helpful. Great place to buy a vehicle. | Read Full Review
    8/25/2025 12:00:00 AM | Google
  • ★★★★★ Jennifer Wright
    This dealership has the worst service departments my family has ever worked with. They not only take forever to get an appointment with, but if a part needs to be ordered for your vehicle they can’t even do that right the first time. Between my husband and I we have spent more than 8 days, 6 to 8 hours each time waiting at the dealer | Read Full Review
    8/25/2025 12:00:00 AM | Google
  • ★★★★★ Nunya
    I came in for an oil change and left with a new car. The sales people were very friendly. The process was easy and fast. I really enjoyed the experience. I would recommend this dealership to anyone looking for a new car. | Read Full Review
    8/23/2025 12:00:00 AM | DealerRater
  • ★★★★★ Nunya
    I came in for an oil change and left with a new car. The sales people were very friendly. The process was easy and fast. I really enjoyed the experience. I would recommend this dealership to anyone looking for a new car. | Read Full Review
    8/23/2025 12:00:00 AM | Cars.com
  • ★★★★★ Jonathan Valle
    I had and excellent experience purchasing a 5500 truck! They have the most competitive prices! Nolan pick me up at the airport he was professional and knowledgeable an answer all my questions. I will definitely come back and purchase another vehicle next year! | Read Full Review
    8/22/2025 12:00:00 AM | Google
  • ★★★★★ Raistlin_grimmy
    I had a really good experience at Jacksonville Chrysler Dodge Jeep Ram Arlington. The staff was friendly and helpful without being pushy, and the process felt straightforward. There were a lot of vehicles to choose from, and they worked with me to find something that fit my needs and budget. Overall, I’d definitely recommend them if | Read Full Review
    8/20/2025 12:00:00 AM | Cars.com
  • ★★★★★ Christian3
    I bought my 2017 Dodge Journey from this dealership. I love the vehicle. They are the nicest and most professional people from the sales reps., service dept. and management. I would definitely buy another car here. | Read Full Review
    8/20/2025 12:00:00 AM | Cars.com
  • ★★★★★ Ramin
    Mujeeb was a great salesman. He made the entire process very easy. We definitely will return if we ever need to buy another vehicle. | Read Full Review
    8/20/2025 12:00:00 AM | Cars.com
  • ★★★★★ Michelle
    I had a really good experience at Jacksonville Chrysler Dodge Jeep Ram Arlington. The staff was friendly and helpful without being pushy, and the process felt straightforward. There were a lot of vehicles to choose from, and they worked with me to find something that fit my needs and budget. Overall, I’d definitely recommend them if | Read Full Review
    8/20/2025 12:00:00 AM | Cars.com
  • ★★★★★ Christian3
    I bought my 2017 Dodge Journey from this dealership. I love the vehicle. They are the nicest and most professional people from the sales reps., service dept. and management. I would definitely buy another car here. | Read Full Review
    8/20/2025 12:00:00 AM | DealerRater
  • ★★★★★ Ramin
    Mujeeb was a great salesman. He made the entire process very easy. We definitely will return if we ever need to buy another vehicle. | Read Full Review
    8/20/2025 12:00:00 AM | DealerRater
  • ★★★★★ Raistlin_grimmy
    I had a really good experience at Jacksonville Chrysler Dodge Jeep Ram Arlington. The staff was friendly and helpful without being pushy, and the process felt straightforward. There were a lot of vehicles to choose from, and they worked with me to find something that fit my needs and budget. Overall, I’d definitely recommend them if | Read Full Review
    8/20/2025 12:00:00 AM | DealerRater
  • ★★★★★ Hunter Door
    Gavin sold me this 21’ rebel online and was responsive and thorough throughout the process. 10/10 | Read Full Review
    8/15/2025 12:00:00 AM | Google
  • ★★★★★ John Byrd
    | Read Full Review
    8/14/2025 12:00:00 AM | Google
  • ★★★★★ T Jones
    I really.liked my car buying experience. | Read Full Review
    8/12/2025 12:00:00 AM | Google
  • ★★★★★ Pamela Parker
    Wonderful experience! | Read Full Review
    8/11/2025 12:00:00 AM | Google
  • ★★★★★ Jay Thompson
    Just purchased a 2020 Camry from Joe Brooks and team. Joe made this process simple for us since I drove 3+ hours to surprise our 16 year old with her first vehicle. I literally showed up, test drove it to ease my concerns, and did the paperwork. Couldn’t have asked for an easier process! Definitely recommend you call and ask for Joe | Read Full Review
    8/8/2025 12:00:00 AM | Google
  • ★★★★★ Jessica Shroka
    Jose was amazing! He sent pictures of jeeps I was interested in the day before. He is very personable and made it very easy to make my purchase! Stephen was also great in the financing department! | Read Full Review
    8/8/2025 12:00:00 AM | Google
  • ★★★★★ Lauren Clevenger
    Great experience with the Franklin CDJR team! Everyone who assisted me was kind and professional and the entire process was 5 star worthy. My family has been purchasing our Dodge vehicles here for years, would highly recommend. Big shout out to Brandon, who is so knowledgeable and you can tell truly cares that his clients are 100% sa | Read Full Review
    8/6/2025 12:00:00 AM | Google
  • ★★★★★ Ashley
    Everyone was wonderful! Devin in sales did an excellent job of communicating and finding us something we would love and Thomas in the finance department went above and beyond. Thank you to everyone involved in our transaction. We thoroughly enjoyed the experience! | Read Full Review
    8/4/2025 12:00:00 AM | Google
  • ★★★★★ Danny Dyke
    Staff was super friendly and got me in a truck I was looking for | Read Full Review
    8/4/2025 12:00:00 AM | Google
  • ★★★★★ krisann behrens
    Nick was a great salesman—no pressure, just honest facts, which I really appreciated. The finance process was smooth and easy to work with as well. Overall, a great experience! | Read Full Review
    8/1/2025 12:00:00 AM | Google
  • ★★★★★ kdx Driver
    Straight to business, Professional, Courtesy, knowledgeful, Thank you for your commitment to excellence.! | Read Full Review
    7/31/2025 12:00:00 AM | Google
  • ★★★★★ Tricia Stone
    | Read Full Review
    7/31/2025 12:00:00 AM | Google
  • ★★★★★ Pushkal Kumar
    Randy, Gavin and Matt from the Sales team were absolutely amazing. Randy actually guided me to the exact truck trim than which fits my needs versus driving me to a model which drives more money for the dealership. They have earned my business for the long term. | Read Full Review
    7/31/2025 12:00:00 AM | Google
  • ★★★★★ Christian Calvin
    Excellent service. Very friendly and knowledgeable and had a wide selection of vehicles. Very happy with the service I got. | Read Full Review
    7/29/2025 12:00:00 AM | Google
  • ★★★★★ Integrity Auto Spa Nashville
    | Read Full Review
    7/29/2025 12:00:00 AM | Google
  • ★★★★★ A D
    Chrysler is so spacious and comfortable for long drive | Read Full Review
    7/29/2025 12:00:00 AM | Google
  • ★★★★★ Benny Bonobo
    Literal worst dealership I have ever dealt with. If you want to get screwed every which way go here. | Read Full Review
    7/28/2025 12:00:00 AM | Google
  • ★★★★★ Patrick Widmer
    Easy to deal with and very professional. This is not what I posted! I originally gave them a 1 star review which they turned into a 5 star review. This is shameful. | Read Full Review
    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Danna Malone
    I'm sharing my daughter's experience with this dealership which now affects me,her mother. My daughter purchased a2021 Jeep Laredo with 16 k miles also full warranty they talked her into.I told her my experience with many jeep vehicles through the years dealing with many dealerships from Ohio, Michigan, Tennessee, and Alabama and I'v | Read Full Review
    7/23/2025 12:00:00 AM | Google
  • ★★★★★ Jennifer Simpson
    I can’t speak highly enough of this dealership from the minute we inquired on the car we purchased until we left with it. It was a smooth process. Thanks to everyone involved. Greatly appreciate Amir and Thomas for their help. Everyone was helpful! They will work with you, even if they have to eat Ramen for a week! Seriously, t | Read Full Review
    7/22/2025 12:00:00 AM | Google
  • ★★★★★ Victoria De Los Santos
    I recently purchased a Jeep Grand Cherokee from this dealership, and I couldn't be happier with the experience! Daniel Finch was my salesman, and he went above and beyond to help me find the perfect vehicle within my budget. He was knowledgeable, patient, and really listened to what I was looking for. I ended up with an amazing SUV t | Read Full Review
    7/22/2025 12:00:00 AM | Google
  • ★★★★★ Daniel Caputo
    Great customer service from all at Franklin CDJR. Came back to Jeep from another manufacturer and forgot what a missed! Gavin in Sales was a big help getting the best deal possible and guiding me through the whole process. He was also very helpful after delivery. Highly recommend the team at Franklin CDJR! | Read Full Review
    7/21/2025 12:00:00 AM | Google
  • ★★★★★ michael cappetta
    I purchased the truck over the internet and my salesman Austin made the process super simple and Truck was delivered from the dealer to my front door .Appreciate you guys | Read Full Review
    7/21/2025 12:00:00 AM | Google
  • ★★★★★ Tara Brescol
    UPDATE: if I could give 0 stars I would!!!! I received a call this morning from the head of the dealership and two other people on speakerphone. The man asked me why I gave a one star review and when I told him the exact same thing that's in my review pretty much I was told "come get your car we aren't servicing it" being a grown man | Read Full Review
    7/19/2025 12:00:00 AM | Google
  • ★★★★★ Greg Smith
    I looked in five states for the specific truck I wanted. Brandon was by far the most active in tracking down the vehicle with all the options I wanted. He gave me a good price for my trade in. I forgot my garage door opener in my trade in. He found it and mailed it to me. I would look to him first for future car purchases. | Read Full Review
    7/16/2025 12:00:00 AM | Google
  • ★★★★★ Elisha Glover
    Joe B. was very nice and helpful. He was patient, knowledgeable, and he worked very hard to help me find the perfect car. 100% would recommend! | Read Full Review
    7/16/2025 12:00:00 AM | Google
  • ★★★★★ Brittany Small
    Brandon was absolutely incredible. This was my first time leading a car without my dad and I was terrified. He was up front and genuine with me from the beginning, even answering the phone on his day off to answer my 100 questions. I cannot thank him enough. Go see Brandon!!! | Read Full Review
    7/16/2025 12:00:00 AM | Google
  • ★★★★★ jessica barrow
    Austin is amazing! Great experience | Read Full Review
    7/16/2025 12:00:00 AM | Google
  • ★★★★★ Brandi McCutchan
    We had a wonderful experience purchasing our new Jeep. Christian met us at the door and was very helpful and showing us the inventory. We ended up purchasing the same day. | Read Full Review
    7/16/2025 12:00:00 AM | Google
  • ★★★★★ Bennie Smith
    Excellent | Read Full Review
    7/16/2025 12:00:00 AM | Google
  • ★★★★★ Kyle Ihn
    If I could leave this will less than one star, I would. I would actually tell everyone to actively avoid this dealership at all costs. I had my check engine light come on while traveling, so I stopped in to see if they could diagnose the issue and severity of it. Told them the error, the vehicle's past history with the error, and al | Read Full Review
    7/15/2025 12:00:00 AM | Google
  • ★★★★★ Stan Toote
    Quick service. Went in for a factory recall oil change and tire rotation. In at 9:05 out by 9:55. Excellent | Read Full Review
    7/14/2025 12:00:00 AM | Google
  • ★★★★★ Drako IV
    They are slimy and conniving. When i was talking to the sales man they showed me one number then when i go to the back to sign they showed me another number. At the time i was young and i needed help i guess thats apart of the game to take advantage of from everybody they can. If you do business with them be careful. And expect them | Read Full Review
    7/14/2025 12:00:00 AM | Google
  • ★★★★★ Erica Anne Hopkins
    | Read Full Review
    7/13/2025 12:00:00 AM | Google
  • ★★★★★ Germeen David
    Jose was very nice and gave us an excellent deal, while the manager made sure the whole process was smooth and efficient. | Read Full Review
    7/11/2025 12:00:00 AM | Google
  • ★★★★★ Deborah Webster
    | Read Full Review
    7/9/2025 12:00:00 AM | Google
  • ★★★★★ Elena Seals
    best experience i have ever had with purchasing a vehicle. joe and the finance team were extremely helpful and to the point | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Zachary Braver
    Bought a Jeep with Zane Vinson. The buying experience was great, no pressure, fair, and a place I would be happy to recommend a friend! | Read Full Review
    6/30/2025 12:00:00 AM | Google
  • ★★★★★ Cale Iorg
    I had a great experience with Joe. I had been looking for a truck for about 7 months, and worked with several dealerships. All were frustrating, and they were the reason I never could buy one. The right truck came in, and I met Joe. He understands customer service and felt like he was on my side. He kept going to work for me, and I | Read Full Review
    6/30/2025 12:00:00 AM | Google
  • ★★★★★ Shelby LaFever
    | Read Full Review
    6/30/2025 12:00:00 AM | Google
  • ★★★★★ Scott Cross
    We took our jeep in for an appointment in service. They kept it for two days and never even looked at it. After our google review we were contacted and apologized to and told that we could bring it back in. We made another appointment. We were taking it in tomorrow and they told us that they are so busy that they might not get to it | Read Full Review
    6/30/2025 12:00:00 AM | Google
  • ★★★★★ Zachary
    If there’s a price for a car on your website you need to honor it. Not tell us that the dealership is waiting for more “coupons” from Jeep. If you can’t honor the price don’t advertise it. Shady business practices. | Read Full Review
    6/28/2025 12:00:00 AM | Google
  • ★★★★★ Jesus Herrera
    Terrible customer service. They serve other people first, even if you arrived early. | Read Full Review
    6/28/2025 12:00:00 AM | Google
  • ★★★★★ Luis Rossi
    Nick and Matt were great to work with! Highly recommend Franklin Dodge, jeep, Chrysler, Ram dealership! | Read Full Review
    6/25/2025 12:00:00 AM | Google
  • ★★★★★ Rachel Jazwinski
    Absolutely Excellent! | Read Full Review
    6/25/2025 12:00:00 AM | Google
  • ★★★★★ Phil Pirtle
    So my review starts with Jose in sales- amazing guy who never put any pressure on us during the test drive. Extremely knowledgeable about their products and different trim levels. We got an incredible deal on a new 24 Grand Cherokee L through him. Unfortunately a few days into ownership the car had some problems- I don't place any b | Read Full Review
    6/25/2025 12:00:00 AM | Google
  • ★★★★★ Joseph Occhipinti
    | Read Full Review
    6/24/2025 12:00:00 AM | Google
  • ★★★★★ Tara Brescol
    I have bought several cars at dealerships and this is the first dealership I've ever dealt with that refuses a loaner car until they diagnose the vehicle which they claim will take at the least two days. In august I was forced to purchase a vehicle because my Buick had finally died on me ?? I never wanted to get another car as parks m | Read Full Review
    6/23/2025 12:00:00 AM | Google
  • ★★★★★ jpualaniz
    I wouldn't piisss on them if they were on fire, worst people God ever made. | Read Full Review
    6/23/2025 12:00:00 AM | DealerRater
  • ★★★★★ jpualaniz
    I wouldn't piisss on them if they were on fire, worst people God ever made. | Read Full Review
    6/23/2025 12:00:00 AM | Cars.com
  • ★★★★★ Susan Sanders
    I just bought a 2023 Nissan Titan from Devin Yokley. The service was absolutely wonderful and everything went smoothly. The financing was simply outstanding with Thomas Mercer. I recommend Franklin Dodge for your vehicle purchases. | Read Full Review
    6/22/2025 12:00:00 AM | Google
  • ★★★★★ McDanks Glass
    This place is an absolute scam! NEVER EVER pay the price they give you on any repairs. Charging $106 per air filter is highway robbery. The service department is all about pulling fast ones on people who don’t know any better. Dishonest and downright disgusting behavior from whoever is in charge here. | Read Full Review
    6/19/2025 12:00:00 AM | Google
  • ★★★★★ Barry Eddings
    Great service throughout the whole buying wxperience | Read Full Review
    6/17/2025 12:00:00 AM | Google
  • ★★★★★ Greg Phelps
    Very friendly | Read Full Review
    6/11/2025 12:00:00 AM | Google
  • ★★★★★ Alycia Caruthers
    Huge thank you to Joe and Devin for making the car-buying experience as smooth as possible! If you're in the market for a new car, don't hesitate to ask for Joe or Devin — I couldn’t have asked for better sales reps. Joe took the time to answer every question I had and made sure I fully understood everything throughout the process. T | Read Full Review
    6/5/2025 12:00:00 AM | Google
  • ★★★★★ Eugene Yoon
    Zane did a great job getting me into this pre owned car. | Read Full Review
    6/5/2025 12:00:00 AM | Google
  • ★★★★★ Jim Davis
    charges almost $900 in dealer fees in addition to all the other fees. | Read Full Review
    6/5/2025 12:00:00 AM | Google
  • ★★★★★ Chris Marlow
    From Sales Specialist Jose, working with the GM David, and finalizing the sale were top notch. If you have had issues in the past trying to purchase, ask for Jose and the GM David. They will make it right! | Read Full Review
    6/4/2025 12:00:00 AM | Google
  • ★★★★★ Meredith Clinton-Underhill
    Devin Yokley is the main reason I came to the dealership!! He’s an exceptional Auto Dealer and made my experience a Dream!!?? Your dealership is full of amazing cars and dealers! I highly recommend any woman who knows what she wants to call Devin Yokley!! I am in LOVE with my new JEEP Grand Cherokee!!?????????????????????????????? | Read Full Review
    6/4/2025 12:00:00 AM | Google
  • ★★★★★ Rick Monczynski
    It was great working with our salesman Randy. He made the process of the trade in and purchase of a new vehicle easy. | Read Full Review
    6/4/2025 12:00:00 AM | Google
  • ★★★★★ George Connors
    I am very pleased with my experience. My salesman Jose was exceptional and The GM David made doing business on my first Ram a great experience. I have only purchased GM trucks for the last 40 years and after my experience with Franklin Dodge and Ram I am a believer in Ram and will be driving this brand for many years to come | Read Full Review
    6/4/2025 12:00:00 AM | Google
  • ★★★★★ Tj LaFrance
    Zane made everything as easy and as smooth as you could make buying a vehicle and will be buying from here again | Read Full Review
    6/4/2025 12:00:00 AM | Google
  • ★★★★★ Darrell Johnson
    After the shady dealings with the sales person Zane Vinson I thought I was doing myself a favor and contacting the sales Manager Matt Snow I finally got to an agreement on the price and when I took my check to pay I found out Matt was just as shady. He brought out Zane and introduced him as Kyle Walker (a former employee) after I fil | Read Full Review
    6/4/2025 12:00:00 AM | Google
  • ★★★★★ Jessica Jones
    This dealership and every single person I came in contact with gave top notch service. I don’t believe I have ever received service anywhere with quality of this magnitude. The moment I inquired about my 2022 Cadillac Escalade the service was instant, Joe K went above and beyond to get me more photos of the interior of the vehicle, g | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Jessey Wyzgowski
    | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Young CEO
    I recently had the opportunity to purchase my Ram 1500 big horn. From the moment I walked in, I was greeted by friendly staff who made me feel welcome. The sales representative JOE took the time to understand my needs and preferences, which I really appreciated. They were knowledgeable about the different models and features and help | Read Full Review
    5/30/2025 12:00:00 AM | Google
  • ★★★★★ John Newton
    Bought my second car from Austin McManis last week. Great guy and definitely would recommend. I was in hurry to get done (as Usual) and he handled everything well and ensured a smooth transaction. Go see him. Probably buy my son one from him shortly. | Read Full Review
    5/29/2025 12:00:00 AM | Google
  • ★★★★★ Joe Jackson
    | Read Full Review
    5/29/2025 12:00:00 AM | Google
  • ★★★★★ kevin yafai
    | Read Full Review
    5/29/2025 12:00:00 AM | Google
  • ★★★★★ SAL
    The gentlemen that helped me that day were knowledgeable and respectful for what I was trying to do that day. | Read Full Review
    5/28/2025 12:00:00 AM | Google
  • ★★★★★ cliff houston
    We want to say Gerrado, our salesperson was easy to work with and we appreciate his demeanor. Matt, the sales manager was extremely helpful and his disposition made the car buying experience satisfying which is uniquely important in the car buying world. | Read Full Review
    5/24/2025 12:00:00 AM | Google
  • ★★★★★ Adin Turkovic
    I recently purchased a Jeep, and my experience with Joe Brooks was exceptional from start to finish. From the moment I walked into the dealership, Joe made me feel welcome and at ease. He took the time to understand my needs, patiently walked me through all my options, and helped me find the perfect Jeep that fit both my lifestyle an | Read Full Review
    5/23/2025 12:00:00 AM | Google
  • ★★★★★ Johannes Diele
    Fast and uncomplicated buying process with a friendly team! | Read Full Review
    5/20/2025 12:00:00 AM | Google
  • ★★★★★ Falynn MistWalker
    Gavin has been completely awsome. He was very accommodating with all our needs | Read Full Review
    5/20/2025 12:00:00 AM | Google
  • ★★★★★ Cynthia Hall
    Absolutely the best experience buying a car ever. Joe Brooks was so good to work with and the price was exactly as he said it would be. I definitely recommend that dealership and Joe. | Read Full Review
    5/20/2025 12:00:00 AM | Google
  • ★★★★★ David Cruz
    Utter disappointment and distaste. My older brother took his Jeep Grand Cherokee for an oil burning smell and possible leak. After 3 hours of waiting for a diagnosis the service manager came back stating after inspection of the vehicle that the valve cover gasket was leaking and there was a starting lifter tick that they recommended | Read Full Review
    5/20/2025 12:00:00 AM | Google
  • ★★★★★ Matt Anderson
    5/17/2025 - So, this is the second time in 3 weeks that I have been in to Franklin CJDR to have a wheel bearing looked at that I told them about when I made the service appointment back in mid-April. It was rescheduled after originally requiring me to pay $330 just to look at the wheel bearing and render a quick opinion if a diagnost | Read Full Review
    5/17/2025 12:00:00 AM | Google
  • ★★★★★ darin rutledge
    | Read Full Review
    5/15/2025 12:00:00 AM | Google
  • ★★★★★ K. W. Bartlett
    Randy was great in helping my wife get her next car - highly recommend! | Read Full Review
    5/14/2025 12:00:00 AM | Google
  • ★★★★★ Cristian Suarez
    I had an excellent experience purchasing my vehicle. Gerardo and office staff were professional, friendly, and made the entire process smooth and stress-free. They ensured the car was spotless and ready to go, and took the time to answer all my questions thoroughly. Highly recommend this dealership for anyone looking for great servic | Read Full Review
    5/14/2025 12:00:00 AM | Google
  • ★★★★★ J P
    Nice people and a pleasure to work with! | Read Full Review
    5/10/2025 12:00:00 AM | Google
  • ★★★★★ Mpeabody5845
    This was an absolute nightmare of an experience. Wayne Funk—apparently the guy who assists in getting the numbers—ran in circles with both his words and his pricing. He initially quoted us $599 for a truck, then handed us a sheet that said $750. We told him we were in the process of closing on a house and couldn’t buy that day, but t | Read Full Review
    5/10/2025 12:00:00 AM | Cars.com
  • ★★★★★ Mpeabody5845
    This was an absolute nightmare of an experience. Wayne Funk—apparently the guy who assists in getting the numbers—ran in circles with both his words and his pricing. He initially quoted us $599 for a truck, then handed us a sheet that said $750. We told him we were in the process of closing on a house and couldn’t buy that day, but t | Read Full Review
    5/10/2025 12:00:00 AM | DealerRater
  • ★★★★★ Norwood Jones
    I shopped more than 7 dealers before finding my way here. J.C my salesman was great. He was willing to work with me on what I wanted. Great job! The manager didn’t try to sell me a bunch of stuff I didn’t want, easy to work with. If you’re looking for a vehicle stop in and see J.C ,I highly recommend him. I can honestly say that he a | Read Full Review
    5/7/2025 12:00:00 AM | Google
  • ★★★★★ john C
    First I want to say when I tried to turn my Ram in no other dealership would take it. But Franklin manager had no problem helping me. So that’s why I came back to buy a truck from them. I went online and set it up with a salesman name Devin. Man what an easy process, not only did he make you feel like family it was such an easy proce | Read Full Review
    5/7/2025 12:00:00 AM | Google
  • ★★★★★ Lars S.
    Austin and Joe were phenomenal helping us to find our dream car. They handled the buying process in a very professional and extremely friendly way. The whole team at CDJR Franklin was amazing. We couldn’t be happier with this dealership and would recommend them to anyone who is looking for a new car. | Read Full Review
    5/7/2025 12:00:00 AM | Google
  • ★★★★★ Mike Souders
    I will never do business with this dealership again. I’ve had nothing but trouble and this location does not stand behind their product. I have bought one vehicle from here and it is the worst experience buying a new vehicle I’ve had in 20 years of buying and over a dozen new purchases. The specific reason for this review is our je | Read Full Review
    5/7/2025 12:00:00 AM | Google
  • ★★★★★ Alan Cummins
    Great experience! My Son did the negotiation for me and I was inserted the last few conversations as the truck is for me. I must say both Zane Vinson & Lanre Oluyemo are Great Representatives of your Dealership. Knowledgeable, Friendly & Professional! | Read Full Review
    5/5/2025 12:00:00 AM | Google
  • ★★★★★ Arthur Reid
    | Read Full Review
    5/5/2025 12:00:00 AM | Google
  • ★★★★★ Joseph Anderson
    This review is based on my recent visit to the CDJR dealership. I’m leaving 3 stars, and that’s mainly because Gavin, the salesman, let me test drive the Charger EV Scat Pack—which was definitely a cool experience. That said, I’m not happy with how the rest of the visit played out. Over the phone, I was told my expectations could be | Read Full Review
    5/5/2025 12:00:00 AM | Google
  • ★★★★★ stephen mason
    Good place to get a car | Read Full Review
    5/2/2025 12:00:00 AM | Google
  • ★★★★★ chloe vafiades
    This was my first time buying a car at the dealership, and Zane was so helpful and patient with me during the process! Very happy with my service and loving my new car! | Read Full Review
    5/1/2025 12:00:00 AM | Google
  • ★★★★★ Joshua Heubel
    I called three times this week to get service done to my car and each time they took down my information and my cars information, and told me they would return my call once they confirm they had the tires for my vehicle. I never received a call back. I was extremely disappointed, I took my business elsewhere and got an appointment sc | Read Full Review
    5/1/2025 12:00:00 AM | Google
  • ★★★★★ Spencer Bartoletti
    Had a great experience with Randy's help! Loving our new Chrysler Voyager. Was also great to speak with the owner, a fellow Pittsburgh native. | Read Full Review
    4/30/2025 12:00:00 AM | Google
  • ★★★★★ Matthew Temple
    | Read Full Review
    4/30/2025 12:00:00 AM | Google
  • ★★★★★ Stacey Daniels
    Friendly& great communication. Adam is my go to! | Read Full Review
    4/30/2025 12:00:00 AM | Google
  • ★★★★★ J K
    They were good here. Go on and gecha a car from here. Go on now, stop reading this review and get there now and gecha a new ride. | Read Full Review
    4/30/2025 12:00:00 AM | Google
  • ★★★★★ Charlemagne
    Was a great experience ! Thanks. | Read Full Review
    4/29/2025 12:00:00 AM | Google
  • ★★★★★ Lori Ligon
    Great experience! Every time I have had service on my car FCDJ does a great job! They are friendly and I am there less than an hour! Allen was my service advisor this trip and he was great, as well! Love my Jeep! | Read Full Review
    4/28/2025 12:00:00 AM | Google
  • ★★★★★ Rodger Kesley
    Very professional and got my vehicles completed on time. | Read Full Review
    4/28/2025 12:00:00 AM | Google
  • ★★★★★ Anyan Parsons
    Appointment time on schedule, prompt service, pleasant & helpful staff | Read Full Review
    4/28/2025 12:00:00 AM | Google
  • ★★★★★ Jacquelyn Lotz
    ABSOLUTELY AWFUL SERVICE DEPARTMENT. When we bought our vehicle we paid additional money to have it Perma plated. The first time around they coated over mud on the vehicle then tried to say it was a factory defect. We had another body shop look at it and confirm they did in fact coat over mud. They then agreed to fix it. We were to | Read Full Review
    4/28/2025 12:00:00 AM | Google
  • ★★★★★ j myers
    I have had numerous of customer service issues with this dealership since I have purchased it from them. It's always one thing after another. I was there back in Jan for 4 hours and they determined I needed some repairs done and its was under warranty but had to order the part and will call me in 15 days when it comes in and then Il | Read Full Review
    4/28/2025 12:00:00 AM | Google
  • ★★★★★ Michael Meadors
    | Read Full Review
    4/25/2025 12:00:00 AM | Google
  • ★★★★★ Francisco Torres
    | Read Full Review
    4/24/2025 12:00:00 AM | Google
  • ★★★★★ MLB Car Rentals Inc
    Jeremiah lied to us from the start. I brought my car in for service, fully expecting it to be covered under warranty. Then I got a call demanding payment for a diagnostic — and now they’re refusing to release my car unless I pay. I was given completely false and misleading information. I feel deceived and taken advantage of. This ki | Read Full Review
    4/24/2025 12:00:00 AM | Google
  • ★★★★★ Ahmed Mustafa
    Absolutely liars. I took my car in for transmission service, which is supposed to be covered under warranty. Then I got a call saying I have to pay $325 for diagnostics — or they won’t release my car. Now they’re holding my vehicle over a charge that was never mentioned before. All of this happened because a guy named Jermaia lied t | Read Full Review
    4/24/2025 12:00:00 AM | Google
  • ★★★★★ Ramiro Gonzalez
    Great experience supper easy great dealing with Jose | Read Full Review
    4/23/2025 12:00:00 AM | Google
  • ★★★★★ Amy Wooten
    TJ was helpful and informative! Overall excellent experience! | Read Full Review
    4/23/2025 12:00:00 AM | Google
  • ★★★★★ Jennifer Killets
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    4/23/2025 12:00:00 AM | Google
  • ★★★★★ Alissa Shear
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    4/23/2025 12:00:00 AM | Google
  • ★★★★★ Brandon Judge
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    4/23/2025 12:00:00 AM | Google
  • ★★★★★ J Wayne Pfeiffer
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    4/23/2025 12:00:00 AM | Google
  • ★★★★★ Guy Carden
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    4/23/2025 12:00:00 AM | Google
  • ★★★★★ chuck swaney
    Great vehicle at a fair price Deal went down fast & our salesman, Derek Sanders, hustled to bring it all together. | Read Full Review
    4/21/2025 12:00:00 AM | Google
  • ★★★★★ Dylan Pilgrim
    JC was fantastic really helped me get the best deal for my new jeep and the whole team was so kind and accommodating | Read Full Review
    4/21/2025 12:00:00 AM | Google
  • ★★★★★ Rachel Stern
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    4/21/2025 12:00:00 AM | Google
  • ★★★★★ Valentina Pavon
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    4/21/2025 12:00:00 AM | Google
  • ★★★★★ Laura Lencioni
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    4/21/2025 12:00:00 AM | Google
  • ★★★★★ Terry Crawford
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    4/21/2025 12:00:00 AM | Google
  • ★★★★★ Travis Boone
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    4/17/2025 12:00:00 AM | Google
  • ★★★★★ Don Noll
    Great place to buy your dream Jeep. I was super satisfied, got the financing and car I was looking for. Joe my salesman was very helpful. | Read Full Review
    4/17/2025 12:00:00 AM | Google
  • ★★★★★ Eric Rafferty
    Zane is the real deal!! If you’re looking to buy I would definitely ask for him! 10/10 | Read Full Review
    4/17/2025 12:00:00 AM | Google
  • ★★★★★ Jeff Livingston
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    4/16/2025 12:00:00 AM | Google
  • ★★★★★ Randy “Randy” Shiem
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    4/16/2025 12:00:00 AM | Google
  • ★★★★★ Matthew Quezada
    Adam was great, personable and helpful. | Read Full Review
    4/16/2025 12:00:00 AM | Google
  • ★★★★★ Paul Iscool
    4 Stars - The buying experience was pretty easy and the sales person was always available to answer any questions throughout. 1 Star - Maybe this dealership excels when you're in the area, but buying a car and having it shipped was a nightmare. To me, this is where you see a dealers true colors. Sales person - Tried to help as bes | Read Full Review
    4/16/2025 12:00:00 AM | Google
  • ★★★★★ Jeff Vanslembrouck
    First time giving a 2 star! Felt I was getting scammed to do a service by technician suggestion when I had the service a year ago! Also rep said truck would take an extra week to get tech to fix it when I had had an appointment! Frustrated! The service rep said he was working with his manager to get the deductible waved! He di | Read Full Review
    4/16/2025 12:00:00 AM | Google
  • ★★★★★ Laurie Barringer
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    4/14/2025 12:00:00 AM | Google
  • ★★★★★ Cameron Smith
    Paige was amazing. Really great communication on a repair that went sideways and took a while. | Read Full Review
    4/14/2025 12:00:00 AM | Google
  • ★★★★★ Frank Adams
    Great Service. Professional, fast and efficient. A very pleasant experience. | Read Full Review
    4/14/2025 12:00:00 AM | Google
  • ★★★★★ M. S.
    Very disappointed with my Grand Cherokee Limited I’ve had this vehicle for only 13,000 miles and I’ve already taken it to the shop three times. The automotive technicians or mechanics clearly have no idea what they're doing—they just keep replacing random parts without actually fixing the issue and every time I bring my car there, it | Read Full Review
    4/14/2025 12:00:00 AM | Google
  • ★★★★★ Susan Vlcek
    We purchased our car here in November and it was the best car purchase experience we have ever had. It was easy to apply, they answered all our questions and the paperwork was seamless. We highly recomnend | Read Full Review
    4/13/2025 12:00:00 AM | Google
  • ★★★★★ Scott Harm
    I visited Franklin Dodge to pick my truck up from service, and to buy my wife a new Jeep. First of all I want to say, the salesman Joe Brooks is the kind of salesman, you want to deal with. Second off the service department, that used to be very good and friendly to the customer, has gone down hill to the point that they can’t be tru | Read Full Review
    4/11/2025 12:00:00 AM | Google
  • ★★★★★ James Sinyard
    Advertisement interrupted my YouTube video. ?? | Read Full Review
    4/11/2025 12:00:00 AM | Google
  • ★★★★★ Lacey Hagan
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    4/10/2025 12:00:00 AM | Google
  • ★★★★★ Jennifer Ballantyne
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    4/10/2025 12:00:00 AM | Google
  • ★★★★★ carroll clark
    Awesome service as usual. | Read Full Review
    4/10/2025 12:00:00 AM | Google
  • ★★★★★ Deemoney Deizle
    Gave me the run around my issues neither problem was resolved | Read Full Review
    4/10/2025 12:00:00 AM | Google
  • ★★★★★ M Brown
    Good service. Good communication. Ryan was very professional and friendly. He was thorough on all the specifications. | Read Full Review
    4/9/2025 12:00:00 AM | Google
  • ★★★★★ steve braun
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    4/9/2025 12:00:00 AM | Google
  • ★★★★★ Louis Pepe
    Excellent service | Read Full Review
    4/9/2025 12:00:00 AM | Google
  • ★★★★★ Jay O'Shea
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    4/9/2025 12:00:00 AM | Google
  • ★★★★★ Karen Jean
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    4/9/2025 12:00:00 AM | Google
  • ★★★★★ DaJour Nichols
    Great service! Thanks to Paige I will now take my vehicle to Franklin CDJR | Read Full Review
    4/9/2025 12:00:00 AM | Google
  • ★★★★★ Jill Bosch
    I can’t say enough good things about the service department. Everyone was so helpful and Russell did a great job explaining everything and was easy to work with. My daughter just recently moved to Franklin from out of state and I’m thankful to have found a great dealership and service department for her to use! | Read Full Review
    4/8/2025 12:00:00 AM | Google
  • ★★★★★ Bernardo Barbalat
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    4/8/2025 12:00:00 AM | Google
  • ★★★★★ Troy Crissman
    Ryan, Tracy and Jeremiah in the Service Department were all very helpful. Thank you, much appreciated! Troy Crissman | Read Full Review
    4/8/2025 12:00:00 AM | Google
  • ★★★★★ Alex Dimitt
    Devin and Matt were great to work with! Franklin CDJR went above and beyond to help us with our purchase. | Read Full Review
    4/8/2025 12:00:00 AM | Google
  • ★★★★★ Terry Moltumyr
    So far, so good. My part is in, and I go back tomorrow. | Read Full Review
    4/8/2025 12:00:00 AM | Google
  • ★★★★★ Charlie Ramsay
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    4/8/2025 12:00:00 AM | Google
  • ★★★★★ Cory Mock
    Ryan Romo did a great job of trying to figure out the issue with our Cherokee, great communication and service when I took my Jeep in for service!! | Read Full Review
    4/8/2025 12:00:00 AM | Google
  • ★★★★★ meleisa dixon
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    4/8/2025 12:00:00 AM | Google
  • ★★★★★ Nell Adams
    Paige the service advisor is awesome! I have had great service there. | Read Full Review
    4/7/2025 12:00:00 AM | Google
  • ★★★★★ Jeremy Watson
    Professional staff that were able to answer all my questions. Even though I was late for my appointment due to traffic staff was understanding and still completed the work on time. | Read Full Review
    4/6/2025 12:00:00 AM | Google
  • ★★★★★ Lateefah Daniels
    Great experience! Joe took very good care of my sister. She got exactly what she wanted, we love it! | Read Full Review
    4/6/2025 12:00:00 AM | Google
  • ★★★★★ Kent Milligan
    Great customer service. Do amazing work. | Read Full Review
    4/6/2025 12:00:00 AM | Google
  • ★★★★★ Donnicka Hodge
    Forgot my window sticker but the service was fast and friendly | Read Full Review
    4/4/2025 12:00:00 AM | Google
  • ★★★★★ Monika Dillehay
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    4/3/2025 12:00:00 AM | Google
  • ★★★★★ Rob Chianelli
    Jo Brooks sold me my Jeep Wrangler Sahara 4xE and made it such an enjoyable experience. Every step of the way he made me feel comfortable and he was so honest and hard working. 5 Stars to him! Thank you for selling me my dream car! | Read Full Review
    4/1/2025 12:00:00 AM | Google
  • ★★★★★ Tracy Snow
    Adam was great. I didn't get my jeep washed :) But all the needed work was completed and the communication was great. | Read Full Review
    4/1/2025 12:00:00 AM | Google
  • ★★★★★ Japera Ray
    Oh my goodness, Joe Karanja and the team (Michael sharpton, larry in financing to Joe W ) are absolutely amazing ! Joe Karanja took exceptional care of me and listened to my concerns and helped me make the best choice in my new car ! If I could give more than 5 stars I definitely would ! | Read Full Review
    4/1/2025 12:00:00 AM | Google
  • ★★★★★ Meli Cervantes
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    3/31/2025 12:00:00 AM | Google
  • ★★★★★ Nash Prod
    Service on company Van - 2023 Ram Pro-master, service department is always responsive. Very easy to make an on-line appointment and then receive service date reminders. Quick and efficient. | Read Full Review
    3/31/2025 12:00:00 AM | Google
  • ★★★★★ Joe Shone
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    3/31/2025 12:00:00 AM | Google
  • ★★★★★ Peter Romano
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    3/31/2025 12:00:00 AM | Google
  • ★★★★★ Karen
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    3/31/2025 12:00:00 AM | Google
  • ★★★★★ Kira
    Paige Moore is awesome! I took my Jeep that we got a month ago in for a couple of hiccups that needed fixing I was actually really worried about dealing with the dealership again the buying process was a nightmare. However when I went to the service center Paige was extremely easy to work with and just in general a nice person I woul | Read Full Review
    3/29/2025 12:00:00 AM | Google
  • ★★★★★ Joel Fragale
    Great experience with the staff at Franklin Chrysler Dodge Jeep Ram! They were able to get my Jeep in and out for an oil change in less than 45 minutes. The staff was friendly and helpful. | Read Full Review
    3/27/2025 12:00:00 AM | Google
  • ★★★★★ Michael Ashworth
    See Gavin Spencer for the 5 star new vehicle buying experience! | Read Full Review
    3/27/2025 12:00:00 AM | Google
  • ★★★★★ Rich Flora
    The entire staff at CDJR Franklin went over and above to make this one of the most pleasant car buying experiences my wife and I have ever had. If you go, any one of the salesmen will be fantastic, but Joe is the best of the best! | Read Full Review
    3/27/2025 12:00:00 AM | Google
  • ★★★★★ Gina Russell
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    3/27/2025 12:00:00 AM | Google
  • ★★★★★ Philip Gomez
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    3/27/2025 12:00:00 AM | Google
  • ★★★★★ Whit Gallimore
    Good overall experience. | Read Full Review
    3/27/2025 12:00:00 AM | Google
  • ★★★★★ Derrick Dennis
    Communication is nonexistent, zero expectation set on how long the service would take or progress updates. Had to call a couple of times just to figure out timeframe so that I could adjust my schedule. Also several different answers on timeframe depending on who you talk to. No cohesive unified Message. | Read Full Review
    3/27/2025 12:00:00 AM | Google
  • ★★★★★ Kaitlyn delp
    They were all super nice and helpful. I had an appointment to get my oil changed and tires rotated and while I was there I mentioned an issue with my windshield wiper fluid not working and they fixed that while I was there to insure the issue was fixed. Had my car in and out in 3.5 hours. | Read Full Review
    3/25/2025 12:00:00 AM | Google
  • ★★★★★ Jimmie Hale
    Paige and the whole service team at Franklin Chrysler Dodge Jeep Ram do it again! Can't say enough good things about Paige and tbis service team!! I wont go elsewhere!! These Guys are professional, friendly, and extremely knowledgeable and helpful. They do a thorough review and inspection of your vehicle, They send you a very detai | Read Full Review
    3/24/2025 12:00:00 AM | Google
  • ★★★★★ Tammy B.
    Excellent experience for routine car maintenance. | Read Full Review
    3/24/2025 12:00:00 AM | Google
  • ★★★★★ Terry Moltumyr
    Everything went great. Thank you. | Read Full Review
    3/24/2025 12:00:00 AM | Google
  • ★★★★★ Kevin Connolly
    | Read Full Review
    3/24/2025 12:00:00 AM | Google
  • ★★★★★ Brian Ehni
    check engine light kept coming on then going off. Nothing found. Had them do the 100K mile service a little early. | Read Full Review
    3/24/2025 12:00:00 AM | Google
  • ★★★★★ Nina West
    I went in for an oil change and tire rotation, the service was excellent…thank you Garrett Davis for your exceptional customer service and to the service manager Dalton.. working with the two of you has been nothing but awesome!! Thanks again!! | Read Full Review
    3/24/2025 12:00:00 AM | Google
  • ★★★★★ Gayle Mayo
    Very good service | Read Full Review
    3/24/2025 12:00:00 AM | Google
  • ★★★★★ Kenneth “Kapo” Brinkley
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    3/24/2025 12:00:00 AM | Google
  • ★★★★★ david powell
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    3/24/2025 12:00:00 AM | Google
  • ★★★★★ Micah Pressnell - Pressnell Auto Detailing
    Easy to schedule vehicle servicing, great people to work with, fair pricing. | Read Full Review
    3/24/2025 12:00:00 AM | Google
  • ★★★★★ Michael Bonner
    Very pleasant. Nice people... Jeremiah, Tim, and the nice lady who scheduled my appointment. Also Mike in the front office. Keep up the good work. | Read Full Review
    3/24/2025 12:00:00 AM | Google
  • ★★★★★ Chance Moore
    Called to set up an appoint ment for filter and fluid for the transmission for my Gladiator and asked questions making sure it was dropping the pan and not just doing a flush. They said they talked to the technician and then set me up for the following Thursday and quoted $453 which sounded fair. Then they called the Tuesday before | Read Full Review
    3/24/2025 12:00:00 AM | Google
  • ★★★★★ Jeffrey Schenkel
    They are very interested in taking care of their customers. | Read Full Review
    3/22/2025 12:00:00 AM | Google
  • ★★★★★ layton lupone
    got my car detailed and they did a great job! | Read Full Review
    3/20/2025 12:00:00 AM | Google
  • ★★★★★ Ronny Humes
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    3/20/2025 12:00:00 AM | Google
  • ★★★★★ Bradley Butcher
    Last week I had warranty work done through this dealership by their company-owned body shop. I also had another personal vehicle at Tri-Star, another collision shop in town. My experience with Franklin Chrysler Dodge Jeep Ram started off on a fairly positive note with Mark S. as he walked me through the process of getting warranty w | Read Full Review
    3/20/2025 12:00:00 AM | Google
  • ★★★★★ Paul Stefanos
    Fantastic people! | Read Full Review
    3/18/2025 12:00:00 AM | Google
  • ★★★★★ cristian temian
    I had an excellent experience! The service team was professional, friendly, and efficient. From the moment I arrived my advisor made sure I felt welcome and kept me updated throughout the process. | Read Full Review
    3/18/2025 12:00:00 AM | Google
  • ★★★★★ Byron Fanning
    Unapologetically dishonest and completely derelict in their service. I hate to leave negative reviews but I would not under any circumstances bring my vehicle to be serviced here again. After charging me for more service than my vehicle was worth they still did not repair the issue, they refused to answer a text or call for months an | Read Full Review
    3/18/2025 12:00:00 AM | Google
  • ★★★★★ Lin Perry
    Very professional. Knowledgeable. Very clean and nice lounge Good coffee. Took care of everything that needed done. | Read Full Review
    3/17/2025 12:00:00 AM | Google
  • ★★★★★ Justin Willits
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    3/16/2025 12:00:00 AM | Google
  • ★★★★★ Kevin Lopez
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    3/16/2025 12:00:00 AM | Google
  • ★★★★★ Sandy D
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    3/16/2025 12:00:00 AM | Google
  • ★★★★★ Jay Kappus
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    3/13/2025 12:00:00 AM | Google
  • ★★★★★ Melissa Zilinsky
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    3/13/2025 12:00:00 AM | Google
  • ★★★★★ Ryan Rettler
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    3/12/2025 12:00:00 AM | Google
  • ★★★★★ Brittany Cain
    Joe was the best salesman, my transmission went out and he took great care of me to get me into a new vehicle. | Read Full Review
    3/12/2025 12:00:00 AM | Google
  • ★★★★★ Country Cuts K
    I had a great experience buying a car from this dealership for the 2024 year this will be my third vehicle that I have purchased from this dealership starting in 2017. I’ve been satisfied with the sales people. I’ve been satisfied with the service waiting area and this is relatively a good dealership. | Read Full Review
    3/11/2025 12:00:00 AM | Google
  • ★★★★★ John Knighton
    Very nice people and great service. Would recommend them to anyone | Read Full Review
    3/11/2025 12:00:00 AM | Google
  • ★★★★★ JR Corby
    I had a recall and had problems getting an appointment. But after that everything was fantastic. The service rep kept me up to date and the courtesy car guys were the best. Highly recommend the whole team! | Read Full Review
    3/11/2025 12:00:00 AM | Google
  • ★★★★★ Kerri Obstein
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    3/10/2025 12:00:00 AM | Google
  • ★★★★★ russell morris
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    3/10/2025 12:00:00 AM | Google
  • ★★★★★ Scotty Davison
    Was a great experience every one was really friendly and helpful. I feel they did every thing to make sure I had a good experience but a car there. | Read Full Review
    3/10/2025 12:00:00 AM | Google
  • ★★★★★ Jeff Krabiel
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    3/7/2025 12:00:00 AM | Google
  • ★★★★★ Allie Laughary
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    3/7/2025 12:00:00 AM | Google
  • ★★★★★ Jacqueline Summers
    Seamless, stress-free and fun! Never thought those words would describe buying a car! I had a wonderful experience with Randy and Henry! Highly recommend buying a car from these guys! | Read Full Review
    3/7/2025 12:00:00 AM | Google
  • ★★★★★ Ryan Schmalz
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    3/7/2025 12:00:00 AM | Google
  • ★★★★★ Brent Van Hoveln
    Great Work, but estimated at 5-7 days and took 25 days to get my vehicle back. Little communication during the process. | Read Full Review
    3/7/2025 12:00:00 AM | Google
  • ★★★★★ Stephen Halliburton
    | Read Full Review
    3/7/2025 12:00:00 AM | Google
  • ★★★★★ Marc Mazzone
    We worked with Luke McIntyre, and really appreciated his easy-going and friendly style. Ask for him at the dealership. | Read Full Review
    3/5/2025 12:00:00 AM | Google
  • ★★★★★ David King
    The customer service was great best car buying experience ever | Read Full Review
    3/5/2025 12:00:00 AM | Google
  • ★★★★★ Mike White
    My Wife and I purchased a new 2024 Ram 3/1/25 from Gavin Spencer. Awesome experience ,we feel we got a fair price on our trade in and a great deal on the new Ram. WE LOVE IT. Will definitely be purchasing from Franklin CDJR again in the future. | Read Full Review
    3/4/2025 12:00:00 AM | Google
  • ★★★★★ Vickie southall
    Garrett Davis is truly one of a kind! Not only did he take the time to explain everything in a way that made sense to me, but he also treated me with kindness and respect. He made me feel like part of his family, and I'm so grateful for that! | Read Full Review
    3/4/2025 12:00:00 AM | Google
  • ★★★★★ jody chambers
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    3/3/2025 12:00:00 AM | Google
  • ★★★★★ Richard Lewis II
    I thank you and your team for providing a service and follow up. Good Job | Read Full Review
    3/3/2025 12:00:00 AM | Google
  • ★★★★★ Mark Dominik
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    3/3/2025 12:00:00 AM | Google
  • ★★★★★ comarty Williams
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    3/3/2025 12:00:00 AM | Google
  • ★★★★★ lorrie king
    Zhane was the greatest very helpful best car buying experience ever | Read Full Review
    3/1/2025 12:00:00 AM | Google
  • ★★★★★ Luke McIntyre
    | Read Full Review
    3/1/2025 12:00:00 AM | Google
  • ★★★★★ Yvonne Newkirk
    Excellent service! Adam Hargrove was a tremendous service provider. Thank you!! | Read Full Review
    2/27/2025 12:00:00 AM | Google
  • ★★★★★ Daniel MartinezAlmaraz
    | Read Full Review
    2/26/2025 12:00:00 AM | Google
  • ★★★★★ connie marshall
    Everyone was friendly and helpful. It was a pleasure working with them. I did buy the jeep I went to look at. | Read Full Review
    2/26/2025 12:00:00 AM | Google
  • ★★★★★ kenneth criss
    Yall have to go see Gavin up here. Hands down the best salesman we have ever worked with. He will take good care of you. | Read Full Review
    2/21/2025 12:00:00 AM | Google
  • ★★★★★ Joe Tran
    Very disappointed this dealership. First , after bought a truck here, not even 30 days I texted and emailed my salesman and he didn’t want to contact me back, but then when he texted back said he got mad because my bad review killing his pay check. Second beware of finance manager name is Henry, he asked $40.00 lunch money for his s | Read Full Review
    2/21/2025 12:00:00 AM | Google
  • ★★★★★ Jeremy Carter gmail
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    2/20/2025 12:00:00 AM | Google
  • ★★★★★ Thomas Bosse
    The team was on top of all the things that needed to be done. Service was fantastic. Really take care of you | Read Full Review
    2/19/2025 12:00:00 AM | Google
  • ★★★★★ brad albertson
    I had a recall on my truck. Unfortunately it took a month and a half to get the parts and repairs done but I’m grateful for the repairs at no cost. After I got it back a hose blew off and Garrett immediately had it repaired. I think I sat there for 5 minutes max after pulling it in without calling. Very happy with the whole experienc | Read Full Review
    2/19/2025 12:00:00 AM | Google
  • ★★★★★ Jerry Sparks
    | Read Full Review
    2/19/2025 12:00:00 AM | Google
  • ★★★★★ Thompson Grant
    Update: I spoke to the service manager on 2/18 who told me that I could bring the Jeep back in without paying for another diagnostic fee, but that I would now have to pay $1000 for an engine tear down so that they could determine what was wrong with our car. She told me that she would put my original diagnostic fee of $329 towards th | Read Full Review
    2/19/2025 12:00:00 AM | Google
  • ★★★★★ Russell Michaels
    | Read Full Review
    2/17/2025 12:00:00 AM | Google
  • ★★★★★ Mitchell Smith
    I worked directly with Adam Hargrove and he made sure to keep me updated on my vehicle every step of the way. I’ve had some bad experiences in the past working with dealerships and he made this process smooth and easy as it should be. Very professional. | Read Full Review
    2/17/2025 12:00:00 AM | Google
  • ★★★★★ Black Gold
    I always have a great experience here. Staff went above and beyond on this visit. Was very thorough with my vehicle. I highly recommend! | Read Full Review
    2/17/2025 12:00:00 AM | Google
  • ★★★★★ Jeff Thieman
    | Read Full Review
    2/17/2025 12:00:00 AM | Google
  • ★★★★★ Thompson Grant
    I typically don’t write reviews, but my experience here was so terrible that I had to. We brought my wife’s car in for a diagnostic test on 12/23/24 that was quoted at $250, but ended up being $329 after tax with a $49.99 “environmental charge” (see photo). We were told the technician "listened" to our car and was confident he knew w | Read Full Review
    2/17/2025 12:00:00 AM | Google
  • ★★★★★ Dylan Sherman
    I recently had an issue with my Blue Jeep Compass and was fortunate enough to have Ryan Romo at Franklin Chrysler Jeep Dodge Ram as my service advisor. From start to finish, Ryan provided an outstanding experience. He was incredibly knowledgeable, professional, and genuinely cared about getting my vehicle back in top shape. He took t | Read Full Review
    2/16/2025 12:00:00 AM | Google
  • ★★★★★ Jennetta Jones
    Adam in the service dept was great to work with. | Read Full Review
    2/15/2025 12:00:00 AM | Google
  • ★★★★★ Tiffany DiJames Thomas
    Clint helped me purchase a car and this is beyond the best car buying experience I've ever had. Henry in finance and Thomas were all great too. Won't go anywhere else again. | Read Full Review
    2/14/2025 12:00:00 AM | Google
  • ★★★★★ Kaleigh Whitaker
    Great experience, seemed to go smoother than most new car purchases. | Read Full Review
    2/14/2025 12:00:00 AM | Google
  • ★★★★★ Sabrina Smithson
    Austin was great! | Read Full Review
    2/14/2025 12:00:00 AM | Google
  • ★★★★★ Bee Spittin Photography
    Allen was courteous I’m very thorough but brief just how it should be all change tire rotation 30 minutes back out the door to continue my Saturday. Thank you, Franklin Chrysler Dodge Jeep for being a step above. | Read Full Review
    2/14/2025 12:00:00 AM | Google
  • ★★★★★ Judith Broadbent
    The people who worked with me at Franklin Chrysler Dodge Jeep were really great. They were courteous and prompt especially Garrett and explained what was being done and the time required. | Read Full Review
    2/14/2025 12:00:00 AM | Google
  • ★★★★★ Kameron Parsley
    Big thank you to Austin for being a great salesman! The staff was very friendly as well! 10/10 highly recommend! | Read Full Review
    2/12/2025 12:00:00 AM | Google
  • ★★★★★ Natasha Richard
    | Read Full Review
    2/12/2025 12:00:00 AM | Google
  • ★★★★★ Dennis Cadugan
    Vehicle was repaired quickly. Staff was awesome. I was so happy that for the first time in over a year I didn’t have some kind of warning light on my dashboard lit. Woke up the next morning to the check engine light on again. Like the dealership, hate the jeep. | Read Full Review
    2/12/2025 12:00:00 AM | Google
  • ★★★★★ Kimberly Lyttle
    | Read Full Review
    2/11/2025 12:00:00 AM | Google
  • ★★★★★ Rob Torbert
    Great job taking care of some recalls last week on the spur of the moment! Great service! | Read Full Review
    2/11/2025 12:00:00 AM | Google
  • ★★★★★ Axel Burgos
    Adam was great! They serviced my Ram 1500 quickly and with no ‘upsells | Read Full Review
    2/11/2025 12:00:00 AM | Google
  • ★★★★★ janell leslie
    My experiences there for the last few times weren't that great.Its always some kinda issue. Set of bs | Read Full Review
    2/11/2025 12:00:00 AM | Google
  • ★★★★★ Todd Collins
    Can’t say enough great things about my friend Dalton Johnson! Thank you for taking care of my Jeep! | Read Full Review
    2/6/2025 12:00:00 AM | Google
  • ★★★★★ Olivia Olive Oil
    Excellent and prompt service with a comfortable waiting room and complimentary specialty coffee and snacks. | Read Full Review
    2/6/2025 12:00:00 AM | Google
  • ★★★★★ David Brown
    This place has really gone downhill. Nobody knows what’s going on. | Read Full Review
    2/6/2025 12:00:00 AM | Google
  • ★★★★★ Brett M
    Thomas was great to work with from start to finish and even after the purchase! Highly recommend! | Read Full Review
    2/5/2025 12:00:00 AM | Google
  • ★★★★★ Brian Noble
    Brandon helped us out. Great experience, very smooth. Def. Would recommend! | Read Full Review
    2/5/2025 12:00:00 AM | Google
  • ★★★★★ José Osuna
    Excelente service. They are polite and they work fast. | Read Full Review
    2/3/2025 12:00:00 AM | Google
  • ★★★★★ Tanika Porter
    I’m very impressed with Jeep awesome service , Nick Moore was my service advisor and he kept constant communication with me about my jeep . and I also appreciate the management team that helped as well .Thank you | Read Full Review
    2/3/2025 12:00:00 AM | Google
  • ★★★★★ James Johnson
    Fantastic visit! Allen was a great and very detailed service advisor. Highly recommend this dealership and it's service department. Keep up the good work guys!!! | Read Full Review
    1/31/2025 12:00:00 AM | Google
  • ★★★★★ Megan Maximo
    | Read Full Review
    1/31/2025 12:00:00 AM | Google
  • ★★★★★ Robert Adkison
    The maintenance shop is top notch, they care of all my needs | Read Full Review
    1/31/2025 12:00:00 AM | Google
  • ★★★★★ Andrew Manek
    I had first experience with Franklin Chrysler Dodge Jeep Ram with making an appointment to get my new 2019 Dodge Ram Big Horn fixed. As a first time Dodge truck owner, I'll probably stay with Dodge from this point on. Especially after the wonderful experience of meeting a number of team members at this dealership. Everyone that I ca | Read Full Review
    1/31/2025 12:00:00 AM | Google
  • ★★★★★ Bryan Bean
    Had a great experience with this dealership. They did everything they could to work out the deal. They went the extra mile. We are enjoying the Grand Wagoneer we bought from them. Special thanks to Nick and Sam. | Read Full Review
    1/29/2025 12:00:00 AM | Google
  • ★★★★★ Robert Chapman
    I have dealt with a lot of dealerships but by far the best experience I have ever had is at Franklin CDJR never have I had a group so willing to work on the price and deal fairly with me every inch of the way. If your looking for a new or used vehicle my advice is try them first well worth the trip to Franklin TN | Read Full Review
    1/28/2025 12:00:00 AM | Google
  • ★★★★★ Dave Ausdahl
    | Read Full Review
    1/28/2025 12:00:00 AM | Google
  • ★★★★★ Jose Medina
    Great service | Read Full Review
    1/27/2025 12:00:00 AM | Google
  • ★★★★★ Joel Taylor
    Service was exceptional. Jeremiah was an amazing service rep and took good care of me. The driver was a retired fireman who came out just to give me a ride home before the shuttle returned, just so I wouldn’t have to wait long. Everyone was asking me if I had been helped. Great service! | Read Full Review
    1/24/2025 12:00:00 AM | Google
  • ★★★★★ Sean Tharp
    My salesperson Nicholas made everything easy for me | Read Full Review
    1/24/2025 12:00:00 AM | Google
  • ★★★★★ Jordan Elkin
    Very quick, helpful and hard working crew. Always an easy process getting service. | Read Full Review
    1/24/2025 12:00:00 AM | Google
  • ★★★★★ Joe Lambert
    | Read Full Review
    1/23/2025 12:00:00 AM | Google
  • ★★★★★ Myna Sowell
    Getting estimates, information about parts, and phone calls returned was a source of incredible frustration. Communication in all forms is not a priority at Franklin Jeep Chrysler Dodge. Of all the technicians with whom I spoke, Ryan seemed to be the only one who attended any sort of customer service training. | Read Full Review
    1/23/2025 12:00:00 AM | Google
  • ★★★★★ Bakri Weiss
    I visited this dealership with my family optimistic about making a deal based on a lease offer available on the 2025 Pacifica Hybrid, which included a $3,999 down payment and $516 monthly payment plus taxes and fees. When we arrived we were created by Randy and he already had the vehicle ready for us. He was very pleasant and friendl | Read Full Review
    1/21/2025 12:00:00 AM | Google
  • ★★★★★ Steven Combs
    This is the worst dealership I've ever dealt with. My first bad experience was when I went in for my 2nd oil change service under warranty. They called me and told me there was no engine air filter in my Jeep Wrangler Rubicon JL Ecodiesel. I was absolutely appalled what they had told me. I told them they were the only dealership to t | Read Full Review
    1/21/2025 12:00:00 AM | Google
  • ★★★★★ Jeet Patel
    Good experience, good communication, I will say that they throw a lot of charges at you like any other dealership, but if you look past that and realize you don’t need most of the stuff they say you need then it’s all good. | Read Full Review
    1/20/2025 12:00:00 AM | Google
  • ★★★★★ Jhon Emil Abad
    Rating: 5/5 I had an excellent experience during my recent oil change. The service was quick, efficient, and hassle-free. The staff was courteous and professional throughout the process. A special shoutout to Adam Hargrove for going above and beyond to ensure I was taken care of. He was friendly, knowledgeable, and took the time to | Read Full Review
    1/20/2025 12:00:00 AM | Google
  • ★★★★★ Robert Beck
    Service team was very courteous and helpful in understanding the work to be done. Their shuttle service is a great time-saver for us. This is our 10th year using them. | Read Full Review
    1/17/2025 12:00:00 AM | Google
  • ★★★★★ Jason DuPell
    I had the absolute pleasure of working with Clint at Franklin Chrysler Dodge Jeep Ram, and I couldn’t be happier with my purchase of a Jeep Gladiator. From start to finish, Clint was professional, knowledgeable, and genuinely interested in finding the right vehicle for me. He wasn’t just trying to make a sale—he took the time to list | Read Full Review
    1/17/2025 12:00:00 AM | Google
  • ★★★★★ Ken McClendon
    Great service! Chris, my advisor, was awesome... kept me informed and treated me well! | Read Full Review
    1/16/2025 12:00:00 AM | Google
  • ★★★★★ mark majewski
    | Read Full Review
    1/16/2025 12:00:00 AM | Google
  • ★★★★★ Steven Beecher
    UPDATE-- I have recently gotten my promaster back from another diesel mechanic. They were able to reset the DEF error codes by draining the DEF fluid and replacing it (dodge said they couldn't reset it without spending $6200). They determined the issue is the sensor in the DEF tank amd NOT the SCR sensors (like dodge said). Again, go | Read Full Review
    1/16/2025 12:00:00 AM | Google
  • ★★★★★ Jessy Wagner
    CJ & Dalton in Service & Parts are the best! ?? Very knowledgeable and helpful at putting you at ease with vehicle stress! | Read Full Review
    1/14/2025 12:00:00 AM | Google
  • ★★★★★ Charlie Spires
    My wife and I purchased a pre-owned Wrangler Unlimited Sahara from this dealership in November, 2024. We had a good experience with purchase. We were there for service January 8th. We also had a good experience with he the service department. We recommend this dealership. | Read Full Review
    1/11/2025 12:00:00 AM | Google
  • ★★★★★ steve gill
    Quick, efficient and friendly service. | Read Full Review
    1/9/2025 12:00:00 AM | Google
  • ★★★★★ Hannika Cristante
    This location I had previously read bad reviews. However I can’t say enough good about the staff who went above and beyond for me especially Paige, my service advisor. Paige not only got my car fixed by the end of that same day. It ended up being covered under my warranty which she fought for that. So yes I was very happy. I will de | Read Full Review
    1/9/2025 12:00:00 AM | Google
  • ★★★★★ Paul Houghtaling
    | Read Full Review
    1/9/2025 12:00:00 AM | Google
  • ★★★★★ Peggy Tomlin
    Garrett was the best assistant I have worked with in my years of using the Dodge dealership. Gave me information about how long before the dealership would have answers for my issues. Returning for pickup of my vehicle, he was great! Thank you. Garrett ???? | Read Full Review
    1/9/2025 12:00:00 AM | Google
  • ★★★★★ christian awesome
    Brought my jeep in September to get the recalled clutch replaced. I told them to give the car a once over to make sure anything wasn’t crazy wrong with it - they charged me $400 to tell me my “top was broken” and I needed to spend $5000 replacing it, and my door’s squeak was going to require a whole new arm assembly when a local mech | Read Full Review
    1/9/2025 12:00:00 AM | Google
  • ★★★★★ Steven Combs
    Dealing with the service department receptionist is an absolute nightmare! Absolutely rude and condescending! Will not be dealing with this dealership ever again for anything! | Read Full Review
    1/8/2025 12:00:00 AM | Google
  • ★★★★★ Newar Gaming
    Thank You for great service | Read Full Review
    1/7/2025 12:00:00 AM | Google
  • ★★★★★ Brian Gulinello
    Had a great experience! The service rep was excellent! | Read Full Review
    1/7/2025 12:00:00 AM | Google
  • ★★★★★ Natalie Gleaton
    | Read Full Review
    1/6/2025 12:00:00 AM | Google
  • ★★★★★ Rachel Colbus
    | Read Full Review
    1/1/2025 12:00:00 AM | Google
  • ★★★★★ Amanda Rizzari
    I had a wonderful experience at Franklin CDJR. Clint helped get me a Grand Cherokee that I wanted, searching high and low to find the perfect vehicle. The leasing process was easy, everyone at the dealership is so friendly and made the process lower stress. I definitely recommend. | Read Full Review
    1/1/2025 12:00:00 AM | Google
  • ★★★★★ Dave Taylor
    fast and accurate oil change, tire rotation, multi-point inspection. | Read Full Review
    1/1/2025 12:00:00 AM | Google
  • ★★★★★ Adriana Zafrano
    Thomas and Andy were great! The process was seamless and easy. Highly recommend Franklin CDJR. | Read Full Review
    1/1/2025 12:00:00 AM | Google
  • ★★★★★ Noel Enyedy
    | Read Full Review
    1/1/2025 12:00:00 AM | Google
  • ★★★★★ Eileen Maltese
    The absolute worst place to do business with. Do not buy an extended warranty through them. They push it so hard and it’s the biggest scam. They will tell you there is nothing wrong with the vehicle multiple times until the warranty has expired. I would guess there are lots of kickbacks going on and perks for not using the warranty. | Read Full Review
    1/1/2025 12:00:00 AM | Google
  • ★★★★★ Jeff Gareri
    So the service department at Franklin Dodge Chrysler Jeep is outstanding. I always leave there feeling like I had a good experience. My service advisor Garrett did an outstanding job, keeping me informed and making sure that I knew what was being done and consulting me on any changes to the brake job that I was getting. Highly recomm | Read Full Review
    12/28/2024 12:00:00 AM | Google
  • ★★★★★ Steven Beecher
    I can only speak to my experience with my diesel dodge promaster 3500. I have been to numerous dodge dealerships to deal with a DEF system issue that no one can seem to figure out. This particular dodge dealership told me at first it was the DEF pump (I informed them that it had already been replaced at another Dodge dealership). The | Read Full Review
    12/28/2024 12:00:00 AM | Google
  • ★★★★★ Taylor Duncan
    I couldn’t be more disappointed with how they’ve handled this extended warranty situation. We spoke to their finance person who quoted us on an extended warranty. We had 3 conversations with him and he said just to sign the paperwork and we’d be set. This is when it went south fast. The link he sent us had nothing on it. We called to | Read Full Review
    12/28/2024 12:00:00 AM | Google
  • ★★★★★ Tari Rokus
    NEVER take your car to be serviced at Franklin Chrysler Dodge Jeep Dealer. Took my Jeep Wrangler to repair heating element in steering wheel. First, they never called to say the car was ready. I finally called after more than a day and was told it had been ready. When I picked it up, without my knowledge, they had replaced my bla | Read Full Review
    12/28/2024 12:00:00 AM | Google
  • ★★★★★ Scott Price
    Outstanding service from Joseph Wheat! Exceeded my expectations! | Read Full Review
    12/26/2024 12:00:00 AM | Google
  • ★★★★★ Davis Miller
    Extremely disappointed in the work done on my car, how long it took, the lack of urgency, lack of communication, and the cost of service for the work done. Folks are nice enough but I will not be taking my car back to this dealer for service, and will not be coming here in the future when the family is in the shopping for a new car. | Read Full Review
    12/26/2024 12:00:00 AM | Google
  • ★★★★★ Asha Joyce
    Excellent service. | Read Full Review
    12/24/2024 12:00:00 AM | Google
  • ★★★★★ Scott Tidwell
    | Read Full Review
    12/21/2024 12:00:00 AM | Google
  • ★★★★★ Chloe Jones
    | Read Full Review
    12/19/2024 12:00:00 AM | Google
  • ★★★★★ MATTHEW THOMPKINS
    The salesman Clint was very helpful and knowledgeable about the ram trucks. He is no pressure salesman. I highly recommend using him. | Read Full Review
    12/19/2024 12:00:00 AM | Google
  • ★★★★★ Pj Stevens
    | Read Full Review
    12/19/2024 12:00:00 AM | Google
  • ★★★★★ Brittani Johnson
    Adam was so helpful | Read Full Review
    12/18/2024 12:00:00 AM | Google
  • ★★★★★ Gwen Chipkin
    | Read Full Review
    12/18/2024 12:00:00 AM | Google
  • ★★★★★ Ron Sports
    Full synthetic oil change and tire rotation on a Dodge Ram pickup for under $90. Attending technician was friendly, attentive, clean and thorough. He was efficient, used the time wisely, explained details and came to get me in the lounge when the tasks were completed. | Read Full Review
    12/18/2024 12:00:00 AM | Google
  • ★★★★★ Mobile Auto Detailing Get MAD
    Company truck service was good but the time management could have been better. | Read Full Review
    12/18/2024 12:00:00 AM | Google
  • ★★★★★ Ray Eldridge
    | Read Full Review
    12/18/2024 12:00:00 AM | Google
  • ★★★★★ Jason
    Customer service here is poor. The general manager at this location will do everything in his power to avoid any customer service concerns. Minimal leadership at this location. Franklin deserves better! | Read Full Review
    12/18/2024 12:00:00 AM | Google
  • ★★★★★ Chris Pihs
    Originally I thought I had a good experience. But we were lied to and not told everything about the $5,000 worth of warranty that we bought through finance. When I took my Jeep in for my first oil change, service told me that I was lied to. I was also told that every oil change I got, my Jeep would be washed. When I picked it up afte | Read Full Review
    12/18/2024 12:00:00 AM | Google
  • ★★★★★ Eddie Anderson
    Very pleased with the support from Devin and Austin. Got the exact Jeep we wanted at a fair price. | Read Full Review
    12/16/2024 12:00:00 AM | Google
  • ★★★★★ Jacey Hazlett
    | Read Full Review
    12/16/2024 12:00:00 AM | Google
  • ★★★★★ sue magochy
    Bottom line is that I got the new engine that my jeep needed and I’m thankful for that! But how I got to this point is another story. It took 8 weeks, poor communication from the service dept., no return calls or updates, and we had to involve a case manager to oversee our case. The recording that you hear looped while waiting to | Read Full Review
    12/16/2024 12:00:00 AM | Google
  • ★★★★★ Rhonda Gray
    | Read Full Review
    12/13/2024 12:00:00 AM | Google
  • ★★★★★ PATRICK CRANMER
    Great experience. Took very little time and Thomas, Matt, and Lanre were all great to work with. | Read Full Review
    12/11/2024 12:00:00 AM | Google
  • ★★★★★ Amy Taylor
    | Read Full Review
    12/11/2024 12:00:00 AM | Google
  • ★★★★★ Debbie Callahan
    | Read Full Review
    12/9/2024 12:00:00 AM | Google
  • ★★★★★ Lee McGowan
    Paige was amazing...great fast friendly service...love this dealership great experience.. | Read Full Review
    12/9/2024 12:00:00 AM | Google
  • ★★★★★ Erick raul Escalona suarez
    Excelente recomendado al 100% | Read Full Review
    12/9/2024 12:00:00 AM | Google
  • ★★★★★ John Richardson
    | Read Full Review
    12/9/2024 12:00:00 AM | Google
  • ★★★★★ Michael Lundquist
    Excellent service | Read Full Review
    12/6/2024 12:00:00 AM | Google
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