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Koons Chrysler Dodge Jeep Ram Tysons

Koons Chrysler Dodge Jeep Ram Tysons

★★★★★(115)read reviews
(833) 392-3799 Ask About Our Service Specials!

Service Hours

Mon: ClosedTues: 07:00 am - 07:00 pmWed: 07:00 am - 07:00 pmThur: 07:00 am - 07:00 pmFri: 07:00 am - 06:00 pmSat: 07:00 am - 05:00 pmSun: Closed

Why should you visit a Mopar service center?

Regardless of whether you drive a Chrysler, Dodge, Jeep®, Ram, FIAT® or another brand vehicle, we offer fast and professional service for nearly all makes and models.

  • Fast and convenient service
  • No appointment needed
  • Service for nearly all makes and models
  • Complimentary multi-point inspection
  • Tires and other services available
  • Coupons and Rebates for extra savings
  • Factory-trained, certified technicians

Backed by the World's Best Brands Mopar® Express Lane uses parts and products from the most trusted automotive brands.

Mopar® Express Lane uses only genuine Chrysler, Dodge, Jeep®, Ram and FIAT® Brand parts. All parts have been tested to ensure function, fit and finish of original specifications.
Magneti Marelli® parts are used on all other makes and models. Magneti Marelli has been a leader in both quality and innovation for 95 years and counting.
Mopar® Express Lane recommends Pennzoil® Motor Oil. We also offer the highest quality Pennzoil synthetic oil, keeping your engine clean and extending the life of your oil change for an even greater value.

The lifeblood of your Vehicle

The importance of regular oil changes can’t be overstated in keeping your engine running smoothly. Schedule an appointment with our highly trained technicians for help in finding the right oil for your needs or drop in for Express Lane service.

The Many Benefits of Engine Oil At its most basic, oil keeps your engine running. It also serves a number of other functions that help to prolong the life of your vehicle.

  • Friction Reduction
  • Heat Reduction
  • Engine Cleaning
  • Weather Tolerance
  • Rust and Corrosion Prevention
  • Improved Performance

How to Read your Tires

A vehicle asks a lot of its tires. By learning how to identify wear and decipher your tire's sidewalls, you'll be better prepared to deal with the issues that arise when rubber meets road.

BRANDS WE CARRY

  • Goodyear
  • Dunlop
  • Kelly
  • Bridgestone®
  • Firestone
  • Michelin®
  • BFGoodrich
  • Uniroyal
  • Continental
  • General
  • Yokohama®
  • Pirelli®
  • Falken
  • Ohtsu
  • Hankook
  • KUMHO
  • Nexen
  • Toyo
  • Nitto

Stop on a Dime

Make sure your brakes are functioning at their best with expert service from Mopar®. Learn how to spot signs of wear and what to do about them as well as how to extend the life of your brakes and what to look for when shopping for new brake pads and rotors.

Benefits of Magneti Marelli Brakes, offered by MoparMagneti Marelli brakes, offered by Mopar®, stand out from the competition. Learn what makes them so effective and what to look for when shopping for brake pads.

  • Ultra-Quiet Braking
  • New Brake Hardware
  • Superior Braking Performance
  • Rigorously Tested
  • Stainless Steel Hardware
  • Lifetime Limited Warranty

How can I extend the life of my brakes? The way you drive will make a significant impact on the life of your brakes. Avoid having to make hard stops by maintaining a safe distance from other vehicles and coasting to a stop when possible. Pay attention to any unusual noises or vibrations when braking and get them checked out—early intervention can avoid costly repairs.

How do I know when my brakes need to be replaced? By the time you notice the most obvious signs of brake wear, such as squealing or grinding noises when you brake, juddering or longer stopping distances, it may be too late for an easy fix. Regularly inspect your brakes, paying attention to the thickness of your brake pads and to any indicator lights on your dashboard. Also, you should make note of the recommended service intervals for your brakes and take your vehicle in for regular maintenance.

What causes my brakes to overheat? The friction from braking results in heat. When you brake aggressively or hold down the brake for a long time (such as when going downhill with a heavy load), it can put a lot of pressure on your braking system and can even “glaze” your brake pads by wearing them down to the point that they have trouble generating enough friction to stop. You can avoid overheating your brakes by driving more cautiously, downshifting instead of pressing the brakes to slow your vehicle and by staying on top of regular maintenance of your brakes.

How to Extend the Life of Your Battery

The average battery will last three to five years, but you can ensure that your battery’s lifespan will be in the higher end of that range with these tips.

  • Clean Your Battery
  • Limit Heat Exposure
  • Avoid Short Trips
  • Clamp Your Batteries
  • Turn Off Extra Features
  • Test Your Battery

How do I choose the right battery for my vehicle?Generally, a battery provided by your vehicle manufacturer or an original equipment manufacturer will be specifically designed for your vehicle, ensuring a seamless replacement. Mopar® stocks batteries for current-model FCA US LLC vehicles, so you can find the right one for your needs.

How do I recharge the battery? If your battery has no charge at all, you can use a battery charger to recharge it. Check the instructions on your charger and make sure that your vehicle and the charger are off before connecting any cables.

How do I know when my battery needs to be replaced? Look for signs that your battery may be nearing the end of its life, like electrical issues, a slow-starting engine or a check engine light on your display. When examining the battery directly, look for corrosion on the terminals, a sulfurous smell that could indicate leakage or a bloated or swollen battery case.

About Koons Chrysler Dodge Jeep Ram Tysons

Koons Chrysler Dodge Jeep Ram Tysons is your authorized Chrysler, Jeep, Dodge or Ram dealership service center, offering competitive pricing on all automotive repairs. Our factory-trained technicians can service any make or model vehicle for everything from routine maintenance to major repairs.

Dealer Conveniences

  • Shuttle Service Available
  • Spanish Speaking
  • Free WiFi
  • We Offer Mopar Accessories
  • We Offer Mopar Performance Parts
  • We Do State Inspections
  • Ask About Service Contracts
  • Certified Technicians

Call (833) 392-3799 today to schedule your next appointment.

Our technicians at Koons Chrysler Dodge Jeep Ram Tysons are ready to help you!
Business Link Logo

Koons Chrysler Dodge Jeep Ram Tysons is a BusinessLink Dealer!

Own a business? Become a BusinessLink member and enjoy dealership perks like expedited service, complimentary shuttles, loaner vehicles and access to our trusted network of up fitters.

Membership is free, with no dues or fees, and benefits include:
  • Next Available Bay Service: Members are always first in line for maintenance and repair work
  • Service all Makes and Models: BusinessLink dealers will now work on your entire fleet.
  • Loaner Vehicles: A complimentary Alternate Transportation Contract is included with the purchase of any new vehicle.
  • Extended Service Hours: Longer hours mean your vehicle will be ready faster.

Call Koons Chrysler Dodge Jeep Ram Tysons today at (833) 392-3799 to learn more

Check for Vehicle Recalls

Customer Reviews

  • ★★★★★ Adam Goldberg
    Had a wonderful experience selling my car to Bob. Easy, professional transaction with no surprises, 10/10 would sell my car here again any time. | Read Full Review
    4/23/2026 12:00:00 AM | Google
  • ★★★★★ Keith Kemp (THE_KQK)
    I had great experience purchasing my 2025 Grand Cherokee at Koons. The vehicle itself is everything I was looking for and more, and the overall customer service made the experience even better. I’d definitely recommend Koons to anyone in the market for a new Jeep. No need to look anywhere else! Ask for Brian. He’s your guy!!! | Read Full Review
    4/20/2026 12:00:00 AM | Google
  • ★★★★★ Nirup Justin
    | Read Full Review
    4/20/2026 12:00:00 AM | Google
  • ★★★★★ matttelz
    Avoid Koons Dealership – Deceptive Sales Practices with Leo and the Sales Manager I recently purchased a used vehicle from Koons dealership and was completely misled by the salesperson Leo and the sales manager. They specifically assured me that the car would pass Maryland state inspection despite the low tread depth on the tires, an | Read Full Review
    4/20/2026 12:00:00 AM | Google
  • ★★★★★ Thomas Benjamin
    | Read Full Review
    4/15/2026 12:00:00 AM | Google
  • ★★★★★ Katy Gerardou
    Jonathan Molina went above and beyond to help us. He took the time to understand exactly what we were looking for and guided us through every step with honesty and care. His professionalism and friendly approach made a big difference, and we couldn’t be happier with our experience. Thank you, Jonathan for the outstanding service.. | Read Full Review
    4/13/2026 12:00:00 AM | Google
  • ★★★★★ Ron
    Koons provided an out the door price that aligned with their web advertised price, no gimmicks. It was a great, no pressure truck buying experience. I traveled several hours to get there, they processed the transaction quickly and had me back on the road with my new truck in no time. They also gave me a good trade value on my previou | Read Full Review
    4/13/2026 12:00:00 AM | DealerRater
  • ★★★★★ Kenneth Dantzler
    I purchased a 2021 Tesla Model 3 from a dealership and later used their exchange policy to purchase a 2024 Honda Accord. Two months later, I still have two active auto loans. Koons has failed to pay off the loan for the 2021 Model 3, despite explicitly stating that they would do so and reimburse me for all payments I made toward the | Read Full Review
    4/13/2026 12:00:00 AM | Google
  • ★★★★★ Dave Quinn
    I’ll be going back eventually for another vehicle, enough said. I purchased out of state, they handled it all and I got the best deal around. If you go - ask for Zohor. | Read Full Review
    4/11/2026 12:00:00 AM | Google
  • ★★★★★ Matt gebhart
    Hector G and the rest of the Koons dealership at Tyson Corner were fabulous. Couldn't have asked for a better group and quick sale. I recommend anyone to do business with them. | Read Full Review
    4/9/2026 12:00:00 AM | Google
  • ★★★★★ Ryan Louk
    Excellent service. Johnathan was our salesman and I absolutely recommend him. He was extremely knowledgeable about the vehicle we were interested in. He went above and beyond for us. The sales manager was great as well. Definitely recommend this dealership!! | Read Full Review
    4/6/2026 12:00:00 AM | Google
  • ★★★★★ Marc Fernandez
    WATCH OUT FOR DEALER TRICKS. I called and spoke to several people over the course of two weeks. Mainly PETROS WELDAY, in an attempt to purchase a new Jeep Grand Cherokee. It took forever to get info. Petros sent me a quote. I advised Petros that his quote showed me being charged the destination charge twice. That once fixed I wou | Read Full Review
    4/2/2026 12:00:00 AM | Google
  • ★★★★★ kevinbergeron9
    I was always satisfied with the purchase of my vehicle and the mechanics and employees in vehicle services are the best. Only was disappointed in when I sold my vehicle back that was in perfect condition fully loaded I got a low ball offer. | Read Full Review
    4/2/2026 12:00:00 AM | DealerRater
  • ★★★★★ kevinbergeron9
    I was always satisfied with the purchase of my vehicle and the mechanics and employees in vehicle services are the best. Only was disappointed in when I sold my vehicle back that was in perfect condition fully loaded I got a low ball offer. | Read Full Review
    4/2/2026 12:00:00 AM | Cars.com
  • ★★★★★ Kaiyu Shi
    Being sarcastic over text is a bad sales strategy. | Read Full Review
    3/30/2026 12:00:00 AM | Google
  • ★★★★★ Robert Bowling
    I have a 2020 dodge charger scat pack with 29000 miles. In 2022 I had a cylinder 8 misfire. Took it to dodge to fix. They said they couldn’t find the issue but replacing all the spark plugs and coil packs did the trick. Well now in 2026 I have the same cylinder 8 misfire but not in warranty. So I had my mechanic start diagnosing the | Read Full Review
    3/29/2026 12:00:00 AM | Google
  • ★★★★★ Emir Emir
    OSCAR PARADA IS THE MAN SOLD MY CAR IT WAS EASY AND SUPER QUICK | Read Full Review
    3/28/2026 12:00:00 AM | Google
  • ★★★★★ Earl Henry
    It was a great experience visiting my home dealership for my 392 state inspection. My brother Tahar took excellent care of me and made sure everything was completed smoothly. I left the dealership feeling pleased and truly grateful for the service as always! Thank you Tahar for everything since day one?? | Read Full Review
    3/24/2026 12:00:00 AM | Google
  • ★★★★★ Paul Romness
    Our service manager Taher was great! | Read Full Review
    3/22/2026 12:00:00 AM | Google
  • ★★★★★ Alexander Evelyn
    Great experience, great people, easy process and no buying pressure, great deals on a wide selection of vehicles. Shout out to Jonathan Molina, Anwar Hassan, and Felipe Portillo for their great help in buying our first Jeep! | Read Full Review
    3/20/2026 12:00:00 AM | Google
  • ★★★★★ alexander.evelyn01
    Excellent customer service, no pressure sales, and helped navigate through buying process! Got a great deal, and the entire team did their best to make the experience awesome! | Read Full Review
    3/20/2026 12:00:00 AM | DealerRater
  • ★★★★★ alexander.evelyn01
    Excellent customer service, no pressure sales, and helped navigate through buying process! Got a great deal, and the entire team did their best to make the experience awesome! | Read Full Review
    3/20/2026 12:00:00 AM | Cars.com
  • ★★★★★ Josh Patrick
    I bought a jeep from Koons back on 8/1/25 contingent on them repaying me for a portion of work that would need to be done. This was agreed upon via an IOU document. I got the work done in November, and submitted the IOU for repayment by early December. It was approved by them before the turn of the new year and I was told I should | Read Full Review
    3/20/2026 12:00:00 AM | Google
  • ★★★★★ Lee Goldstein
    I’ve purchased or leased four vehicles from Koons Jeep of Tysons, and they’ve consistently been great to work with. Most recently, I brought my car in for a persistent rattling noise that turned out to be far more difficult to diagnose than expected. What stood out most was the amount of time, effort, and team coordination their ser | Read Full Review
    3/19/2026 12:00:00 AM | Google
  • ★★★★★ William DuRoss
    I recently bought a used 2022 Jeep Grand Cherokee from a dealership in Annapolis that had major undisclosed issues. I brought my vehicle to Koons Jeep dealership in Tyson’s and worked directly with Taher Sinnawi at the service department. He did an unbelievable job navigating me through the service process and I am so appreciative of | Read Full Review
    3/19/2026 12:00:00 AM | Google
  • ★★★★★ Abhi Suki
    Bad sales practices and poor customer service. Bought a truck here. New requirements were added after the payment was made and I was asked to make a finance application despite full payment. It’s been a week since the full payment was made and still not getting the possession of the vehicle. Calls and messages are not returned. Tr | Read Full Review
    3/17/2026 12:00:00 AM | Google
  • ★★★★★ Timothy Corn
    I drove 11 hours each way from Alabama to purchase a truck and trade mine in. I was very impressed with my salesperson, Jonni, and the rest of the staff I encountered. I had a slight issue after the sale with my taxes and tags, which is being resolved. I would do it all over again. | Read Full Review
    3/13/2026 12:00:00 AM | Cars.com
  • ★★★★★ Henry Farrell
    | Read Full Review
    3/12/2026 12:00:00 AM | Google
  • ★★★★★ Abhi Suki
    Bad sales practices and poor customer service. Bought a truck here. New requirements were added after the payment was made and I was asked to make a finance application despite full payment. It’s been a week since the full payment was made and still not getting the possession of the vehicle. Calls and messages are not returned. Tr | Read Full Review
    3/12/2026 12:00:00 AM | Google
  • ★★★★★ Markee Jensen
    I had an awesome experience working with Leo while purchasing my Ram Rebel. From the very beginning, he was extremely helpful, transparent, and easy to work with. Buying a vehicle from out of state can be stressful, but Leo made the entire process smooth and straightforward. He was quick to answer questions, provided all the informat | Read Full Review
    3/11/2026 12:00:00 AM | Google
  • ★★★★★ Alex
    Professional, Kind, not at all patronizing when I asked loads of questions - only answered them thoroughly and easy to understand. Very impressed with the experience from start to finished and outstanding customer service and support by all those involved with the sale. | Read Full Review
    3/11/2026 12:00:00 AM | Cars.com
  • ★★★★★ Alex
    Professional, Kind, not at all patronizing when I asked loads of questions - only answered them thoroughly and easy to understand. Very impressed with the experience from start to finished and outstanding customer service and support by all those involved with the sale. | Read Full Review
    3/11/2026 12:00:00 AM | DealerRater
  • ★★★★★ Mathew Geremia
    | Read Full Review
    3/9/2026 12:00:00 AM | Google
  • ★★★★★ ashley stephens
    | Read Full Review
    3/6/2026 12:00:00 AM | Google
  • ★★★★★ Peter Potatoes
    I had a hard top installed on my wrangler here. Bought it with my new wrangler. There was some issues through sales but it got resolved with a painted hardtop, they did a very good job on the paint in house, that's kinda rare (I've been a mechanic for 18 years, dealerships usually outsource this for cheap). The big thumbs up is for t | Read Full Review
    3/5/2026 12:00:00 AM | Google
  • ★★★★★ leah A
    Beware of Dishonesty at this dealership. Unscrupulous! I had a very disappointing experience . The sales team, particularly Patrick, the sales manager, was untrustworthy and manipulative. After signing paperwork, my calls and emails went unanswered. They promised a $1,200 discount linked to my brother’s employment but never deliver | Read Full Review
    2/27/2026 12:00:00 AM | Google
  • ★★★★★ Tricia Earley
    If you want your typical car dealer bad experience then Koons Chrysler is the place for you. I was there to purchase a used Tesla that was an amazing car. Two different salesman Jonny and Spartacus clearly made up answers to easy questions like how long has this car been on the lot, why is this car a trade in. They continually gave | Read Full Review
    2/26/2026 12:00:00 AM | Google
  • ★★★★★ jakcpa94
    Great to work with. Lots of inventory on hand. I’d recommend Alex to anyone. | Read Full Review
    2/24/2026 12:00:00 AM | DealerRater
  • ★★★★★ jakcpa94
    Great to work with. Lots of inventory on hand. I’d recommend Alex to anyone. | Read Full Review
    2/24/2026 12:00:00 AM | Cars.com
  • ★★★★★ Rick P
    Shady business practices in my opinion. As you can see in the attached picture, they advertise a nice discount off MSRP, then add $2595 for "Freight" in as if it was left off to begin with. Freight/Destination charge is part of MSRP, which you would see if you pulled the window sticker. The best part is that the destination charge t | Read Full Review
    2/24/2026 12:00:00 AM | Google
  • ★★★★★ rnavas01
    Thanks Lyndon, Basil, Keith, and Danny for all your help buying a new vehicle. This was a smooth transaction. | Read Full Review
    2/23/2026 12:00:00 AM | Cars.com
  • ★★★★★ Raul Navas
    Great sales team, thanks for all the support. Lyndon your sales representative is a classy gentleman. I'll see you in 2 years when I'm ready for a new car. | Read Full Review
    2/23/2026 12:00:00 AM | Cars.com
  • ★★★★★ rnavas01
    Thanks Lyndon, Basil, Keith, and Danny for all your help buying a new vehicle. This was a smooth transaction. | Read Full Review
    2/23/2026 12:00:00 AM | DealerRater
  • ★★★★★ Nick Sychyov
    It was pleasure to deal with dealership sales team on purchasing my 2026 Ram RHO. Guys are professionals there!!! I definitely got an amazing deal!! Huge thanks to Jacob and Felipe for amazing customer service!!! | Read Full Review
    2/20/2026 12:00:00 AM | Google
  • ★★★★★ Bryce Valliere
    Go see Jonathan Waiss in sales, highly recommend! Also, his sales manager, Petros Welday, is an excellent manager! | Read Full Review
    2/19/2026 12:00:00 AM | Google
  • ★★★★★ Payman Mehdipour
    I took my 2025 Jeep Wrangler to service to do the first oil change on November 28, 2025 and I mentioned to the service advisor that the left turn signal on the trailer does not work. He mentioned that we have to charge you one hour diag fee to check it out(keeping in mind. The car only has 7500 miles and less than a year old.) I said | Read Full Review
    2/19/2026 12:00:00 AM | Google
  • ★★★★★ Gary Kulka
    Until recently I have been very pleased with my experience. Unfortunately, the day after my service appointment, my vehicle became inoperable. It was towed to a dealer and I am waiting to hear back from them. I don’t know if the recent service visit is related to the breakdown, but the vehicle was running great until the system updat | Read Full Review
    2/12/2026 12:00:00 AM | Google
  • ★★★★★ Yaw Appiah
    I bought a used Tesla from Koons Tysons Chrysler Dodge Jeep Ram. The salesperson, Nabil was patient and great to work with. Unfortunately, after the sale, I was told the car was guaranteed to pass Maryland inspection anywhere near my home. It failed due to unsafe rear tire tread (1/32"). The dealership refused to replace the tires a | Read Full Review
    2/10/2026 12:00:00 AM | Google
  • ★★★★★ Steveweng1688
    I bought a new 2026 Chrysler pinnacle and trade in my 2021 Chrysler pinnacle from koons. All the transactions were smooth and easy. I got there around 7:45 pm from Pittsburgh and was ready to go around 9pm. I would highly recommend koons dealership. | Read Full Review
    2/9/2026 12:00:00 AM | DealerRater
  • ★★★★★ Steveweng1688
    I bought a new 2026 Chrysler pinnacle and trade in my 2021 Chrysler pinnacle from koons. All the transactions were smooth and easy. I got there around 7:45 pm from Pittsburgh and was ready to go around 9pm. I would highly recommend koons dealership. | Read Full Review
    2/9/2026 12:00:00 AM | Cars.com
  • ★★★★★ Robbie Lewis
    I was dealing mainly with Brian. Brian knew I needed to get everything signed and out quickly bc I had a 6 hour trip home. He and Noah had everything ready and it was seamless. I would definitely recommend them. | Read Full Review
    1/29/2026 12:00:00 AM | Cars.com
  • ★★★★★ Robbie Lewis
    I was dealing mainly with Brian. Brian knew I needed to get everything signed and out quickly bc I had a 6 hour trip home. He and Noah had everything ready and it was seamless. I would definitely recommend them. | Read Full Review
    1/29/2026 12:00:00 AM | DealerRater
  • ★★★★★ robbie lewis
    Brian Hilerich was great. There were no surprises and the price was clear and up front. Thanks, Brian. | Read Full Review
    1/29/2026 12:00:00 AM | Google
  • ★★★★★ Thiago De Souza
    Best place to buy a car. | Read Full Review
    1/29/2026 12:00:00 AM | Google
  • ★★★★★ Rick Allison
    Leo and his team were the best to deal with. When signing the papers in finance. I think the finance guy was named Ryan. It was the smoothest and faster process that I ever had buying a car. | Read Full Review
    1/29/2026 12:00:00 AM | Google
  • ★★★★★ MelanieTC
    Leo and the team at Koon’s were professional and transparent and I was in and out within 2 hours to purchase my beautiful new Jeep Sahara. Thank you! | Read Full Review
    1/26/2026 12:00:00 AM | DealerRater
  • ★★★★★ MelanieTC
    Leo and the team at Koon’s were professional and transparent and I was in and out within 2 hours to purchase my beautiful new Jeep Sahara. Thank you! | Read Full Review
    1/26/2026 12:00:00 AM | Cars.com
  • ★★★★★ Grace Howe
    We bought a used Toyota sienna today from this dealer. Our salesman’s name was Alex, and he was wonderful! Overall, we loved our experience today. The team was efficient, knowledgeable, and willing to meet us on the price we were hoping to walk out the door with today. I would highly recommend Alex and his team! My husband and I bro | Read Full Review
    1/24/2026 12:00:00 AM | Google
  • ★★★★★ Jamal Roberts
    Brought my Wrangler in for the hybrid battery Recall, made the appointment almost 3 weeks ago and then get there for them to tell me it would take a8-10 hrs. Then asked to speak with manager but wanted me to wait an additional 10 mins because he was “busy.” Not only did I waste my time, but do the service advisor an actually check | Read Full Review
    1/24/2026 12:00:00 AM | Google
  • ★★★★★ Parviz Asgarov
    I bought Escalade and sold GLE Coupe (12.30.2025) . 20 business days left still not doing payoff. I’m receiving missing payment from Mercedes Benz financial. Calling to store very aggressive talking with me too. this store staff not working professionally. I hope professional Koons manager will see my review. | Read Full Review
    1/23/2026 12:00:00 AM | Google
  • ★★★★★ Dejan Ristic
    If you tell me to bring my Jeep for recall, at 7 AM on Monday so I can get a loaner, then have a loaner for me. Not make me take metro home and back. | Read Full Review
    1/22/2026 12:00:00 AM | Google
  • ★★★★★ Kyle Vega
    Don't purchase a car from here. I bought a vehicle with 30k miles that not only failed Maryland inspection, but also has an awful humming noise in the rear and chattering suspension in the front. They only allow a 2-minute test drive that basically circles the dealership. I take the car back, and they look at it and can't find a solu | Read Full Review
    1/22/2026 12:00:00 AM | Google
  • ★★★★★ Lauren Sklenka
    Set an appt. for a recall notice of valve. Verified with scheduler that the part was in stock. Estimated time for repair 30-60 minutes. Left keys in Dropbox night before. Called to check in since it had been hours and I had not heard from service dept. they said there were 5 software updates that needed done and that it would take lo | Read Full Review
    1/21/2026 12:00:00 AM | Google
  • ★★★★★ Marqual Tillery
    To the General Manager of Koons Tysons Chrysler Dodge Jeep Ram and the Corporate Office of Koons Automotive, I am writing to formally file a complaint regarding the unacceptable service and treatment I received during my recent visit to your Koons Tysons Chrysler Dodge Jeep Ram location in Vienna, VA. Earlier this week, I called to | Read Full Review
    1/15/2026 12:00:00 AM | Google
  • ★★★★★ Tuuguu Zorigtbaatar
    | Read Full Review
    1/14/2026 12:00:00 AM | Google
  • ★★★★★ Raymond Morel
    I had an excellent experience with Koons Tysons Chrysler Dodge Jeep Ram, and the entire purchasing process was truly seamless from start to finish. Brian Hillerich was outstanding;his communication was consistent, clear, and professional. He always responded to my questions promptly, even toward the very end of the delivery process w | Read Full Review
    1/14/2026 12:00:00 AM | Google
  • ★★★★★ stefania
    We had an amazing experience at Koons Jeep buying our dream family car! Jose Diaz was very professional and informative in helping us find just what we needed. The buying process was quick and flawless. I 100% recommend this dealership and Jose Diaz as a salesperson. | Read Full Review
    1/12/2026 12:00:00 AM | Google
  • ★★★★★ Norman Gonzalez
    I am giving 4, stars to the dealership in general, it is clean and inviting , good sells team, knowledgeable staff at financing and at the service department. Even though, having to deal with some issues with our 2019 Chrysler Pacifica the dealership accommodated us accordingly. sells department : we had a 2005 Town and Country and | Read Full Review
    1/7/2026 12:00:00 AM | Google
  • ★★★★★ Ihsaan Singleton
    This review is based on their service department. Their sales team is actually pretty decent. So my truck is under Mopar’s lifetime service plan, so basically whatever issues I have with the truck, a warranty company PAYS the dealership directly to fix my truck, and I just need to pay a deductible. I bring my truck in, for multiple | Read Full Review
    1/5/2026 12:00:00 AM | Google
  • ★★★★★ Jason Lin
    This is a big dealership compared to other CDJR locations and they have a huge inventory to choose from. I highly recommend asking for Leo, if you’re looking for a vehicle. I’ve dealt with a lot of salesmen, but he has definitely been the most helpful. He just did so much for us and didn’t pressure us. | Read Full Review
    12/31/2025 12:00:00 AM | Google
  • ★★★★★ Kevin Corrales
    Came to get a Sabic Inflator replaced because of recall. Alfred Caverl was grumpy ever since I walked in there. I waited a few before I left the car. I left for. 4 hours and came back. I approached him to ask for progress, He seemed annoyed by my presence there. Told me he hadn't called me and that it wasn't ready. Then he gave me 2 | Read Full Review
    12/29/2025 12:00:00 AM | Google
  • ★★★★★ Y S
    I brought my car in for an estimate and was met with an insultingly low offer. To make it worse, the staff trash-talked my car to justify their quote. I was very upset and decided to sell it privately instead - it sold in 2 days for nearly DOUBLE what they offered me. If you're a first-time seller, do your research and don't let this | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Carl Mitchell
    Terrible experience! They wouldn’t sell me the Jeep without coming to the dealership. I live in another State and it did not economically make sense traveling to the dealership. I was going to have the Jeep shipped. Very disappointing experience with Koons!! | Read Full Review
    12/21/2025 12:00:00 AM | Cars.com
  • ★★★★★ Brandon Hargrave
    I truly never imagined that leasing a brand-new vehicle could turn into this kind of experience. I leased a new 2025 Dodge Charger with excitement and pride, only to have that excitement completely drained within months. What was supposed to be a reliable, cutting-edge vehicle quickly became a source of stress, frustration, and finan | Read Full Review
    12/18/2025 12:00:00 AM | Google
  • ★★★★★ lanza360
    Sale manager Patrick Sullivan and finance Noah are the worst, don’t buy any car from them, they will sell you garbage cars, manipulated safety inspections. Like others said on other reviews, they pretend to be on your side until and promise you they will take care of you, is all an act. I would give them zero stars if I could | Read Full Review
    12/16/2025 12:00:00 AM | Google
  • ★★★★★ Alberto R.
    | Read Full Review
    12/15/2025 12:00:00 AM | Google
  • ★★★★★ Jessie
    I was here for a used car test drive. The salesman is friendly and nice. The 'used car manager' is not. He is intrusive and offensive. And his word is misleading. But I guess that's part of the dealership experience :( | Read Full Review
    12/12/2025 12:00:00 AM | Google
  • ★★★★★ Brian M
    If you work hard for your money, value your time, and like doing business with trustworthy individuals who respect you as a customer, then this is not the dealership for you. However, if you prefer being sold bad vehicles, dealing with salespeople who ignore your calls one day after purchasing a vehicle, and having all levels of mana | Read Full Review
    12/12/2025 12:00:00 AM | Google
  • ★★★★★ Mirwais Amani
    Kilbin Garcia is amazing to deal with. I had an outstanding experience at Koons Chrysler Dodge Jeep Ram Tyson, and I want to give a special shoutout to Kilbin Garcia, the service advisor. From the moment I arrived, Kilbin was professional, knowledgeable, and extremely attentive. He took the time to clearly explain everything my vehic | Read Full Review
    12/11/2025 12:00:00 AM | Google
  • ★★★★★ JJ C
    | Read Full Review
    12/11/2025 12:00:00 AM | Google
  • ★★★★★ Reza
    I met Mr. Jonathan yesterday. He was very nice and let us test drive the car. But then the manager came and was very rude. I went to another dealership and purchase a car. | Read Full Review
    12/1/2025 12:00:00 AM | Google
  • ★★★★★ L V
    Great experience with Steve and Tony. Kind and transparent pricing! Just bring something to entertain yourself during car closing hour wait | Read Full Review
    11/29/2025 12:00:00 AM | Google
  • ★★★★★ clifton reid
    Not honorable! I purchased a 2015 Jeep Wrangler from Koon's Chrysler Jeep of Tyson's Corner (Virginia) on October 16, 2025. However, I didn't pick it up until October 18, 2025. Koon's has a policy (which they publicly advertise) that you can exchange your vehicle within 7 days/1,000 miles, so on October 19, 2025, I returned the 2015 | Read Full Review
    11/25/2025 12:00:00 AM | Google
  • ★★★★★ Kimberly Hemby
    0 stars. I bought a 2023 BMW 530 xDrive from Koons Tysons BMW and within 24 hours it failed Maryland inspection. BMW of Fairfax then found undisclosed suspension damage, aftermarket parts, and a leaking CV boot… all issues never disclosed and not covered by BMW warranty. Koons eventually agreed to cancel the sale, but this should’ve | Read Full Review
    11/24/2025 12:00:00 AM | Google
  • ★★★★★ Wes
    The buying process was very quick and easy. I have had several issues with the truck after my purchase. After driving it off the lot, error message showed on the gauge cluster, service immediately. I took a screen shot and sent it to the salesman. I was told its a new truck work through the quirks, if the error shows again take it to | Read Full Review
    11/21/2025 12:00:00 AM | Google
  • ★★★★★ J. Smith
    Traveling in from out of town way out of my area after being promised a good deal. Turned into a nightmare unprovoked! We all have opinions of how the world should be. But a place of business (or even a place of worship) should not be the place to have these uncalled for conversations. Anti-sementic remarks and opinions about Israel | Read Full Review
    11/20/2025 12:00:00 AM | Cars.com
  • ★★★★★ Ahmed Hameed
    A brand new car listed in this condition they must be horrible Dealership waste of time | Read Full Review
    11/17/2025 12:00:00 AM | Google
  • ★★★★★ Eltaf Hashimi
    I recently bought a car from here and this has been one of the most disappointing dealership experiences I’ve ever had. After signing all the paperwork, I found out the car only came with one key, even though no one ever mentioned that before the sale. When I called the manager about it, he flat-out refused to help and said “the car | Read Full Review
    11/15/2025 12:00:00 AM | Google
  • ★★★★★ Daniel Garay
    I love coming here everyone is so nice and pleasent especially dave in service he always makes me feel welcome and really breaks down what is going on in a way I can understand and is always giving me great advice outstanding customer service | Read Full Review
    11/13/2025 12:00:00 AM | Google
  • ★★★★★ Rachel
    I've been a repeated customer at this location and David has always offered exceptional customer service. He instills trust and always makes me feel like my car is in good hands. | Read Full Review
    11/13/2025 12:00:00 AM | Google
  • ★★★★★ Dante White-Lurie
    Superb customer service. No time wasted! | Read Full Review
    11/13/2025 12:00:00 AM | Google
  • ★★★★★ Mariah Clark
    What did they do ? Nothing. What did they charge ? 210 for a it might be this ( David’s customer service 0/10) | Read Full Review
    11/13/2025 12:00:00 AM | Google
  • ★★★★★ Legare Dixon
    | Read Full Review
    11/12/2025 12:00:00 AM | Google
  • ★★★★★ geddon
    Dave has been phenomenal! I always bring my cars to him for any questions or concerns and hes been very professional and concise. Very respectful to me and my vehicles. | Read Full Review
    11/12/2025 12:00:00 AM | Google
  • ★★★★★ Brock Grady
    I love working with David B at their shop. He’s always on top of things and has clear communication skills. | Read Full Review
    11/12/2025 12:00:00 AM | Google
  • ★★★★★ Carlos
    I want to thank David Burnell on the service he gave me! He is my go to guy for anything related to servicing my vehicle. | Read Full Review
    11/12/2025 12:00:00 AM | Google
  • ★★★★★ Sandra Smith
    David in service was excellent! Very knowledgeable and did not pressure me to complete things that i didnt need. Will be going back to him every time i get my Durango serviced | Read Full Review
    11/12/2025 12:00:00 AM | Google
  • ★★★★★ G G
    Not a fan at all! Terrible customer service. They over charge people and make you pay for test when they have no solution to the problem. | Read Full Review
    11/12/2025 12:00:00 AM | Google
  • ★★★★★ Mariah Clark
    | Read Full Review
    11/12/2025 12:00:00 AM | Google
  • ★★★★★ Rayna Juilian
    | Read Full Review
    11/12/2025 12:00:00 AM | Google
  • ★★★★★ Mariah Clark
    FRAUDS! I came there to get help with an airbag issue and DAVID BURNELL was as very nice on the phone but was very rude in person. I came in with my paperwork with the codes and was straight ignored by everyone, for 5 minutes. I kept trying to get peoples attention that was red flag one and I should’ve walked right out of there and n | Read Full Review
    11/12/2025 12:00:00 AM | Google
  • ★★★★★ Lizy Humphreys Graham
    Jonny was extremely helpful. I stopped at the dealership on a whim and not hopeful that they’d have anything in my price range with everything I was looking for. However, he diligently searched to find a truck that was exactly what I needed. After recently and tragically totaling my car less than a week prior , I was hesitant about t | Read Full Review
    11/11/2025 12:00:00 AM | Google
  • ★★★★★ Mark Celentano
    I have never taken my 2015 Dodge Charger to any other place for service and after 10 years it still feels and looks like new. | Read Full Review
    11/10/2025 12:00:00 AM | Google
  • ★★★★★ Wali Barakzai
    I had an excellent experience at Koons Dealer! Nabil was outstanding — very professional, honest, and helpful from start to finish. He made the whole process easy and stress-free, answering all my questions and going above and beyond to help me get exactly what I needed. I truly appreciate his great service and highly recommend Nabil | Read Full Review
    11/4/2025 12:00:00 AM | Google
  • ★★★★★ B Dibiselo
    Nicr vehicles, but I guess when dealerships know the have 1 of the biggest lot to being popular the customer service standards go out the window. No call back or updates from my sales guy Hector G or his manager Tony. Walk away if they aint got time for me. Thanks for leaving me hanging. | Read Full Review
    10/31/2025 12:00:00 AM | Google
  • ★★★★★ Sarah Pittman
    Jonathan at Koons was amazing! We felt no pressure, and actually enjoyed our car buying experience. I did a lot of searching and finally found the exact vehicle I wanted with the best pricing at Koons. If you are looking for a new vehicle give Jonathan a call!!! | Read Full Review
    10/29/2025 12:00:00 AM | Google
  • ★★★★★ John S
    Great service by Mr. David Burnell, Koons' Service Advisor. Would definitely come back to this dealership for service, and even would look to buy a car there in the future, all based on this one interaction with Mr. Burnell. I came to the Koons service department a few weeks ago with an AC problem in my recently purchased used 2023 | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ David and Nadiya
    | Read Full Review
    10/23/2025 12:00:00 AM | Google
  • ★★★★★ Aaron Robinson
    Friendly, fast and professional | Read Full Review
    10/21/2025 12:00:00 AM | Google
  • ★★★★★ Black Daniels
    Tyson's CJDR service center was very convenient and customer service oriented. I was scheduled, in and out in a timely manner and had a delightful customer experience. | Read Full Review
    10/21/2025 12:00:00 AM | Google
  • ★★★★★ Rwolfe
    I was completely satisfied with the service I received- prompt, professional, friendly and efficient team. | Read Full Review
    10/21/2025 12:00:00 AM | Cars.com
  • ★★★★★ Rwolfe
    I was completely satisfied with the service I received- prompt, professional, friendly and efficient team. | Read Full Review
    10/21/2025 12:00:00 AM | DealerRater
  • ★★★★★ Dan Govan
    I’ve purchased two vehicles from Koons Jeep in the past with no issues, but my most recent experience was extremely disappointing. While the salesperson was fine, the on-site manager was very rude and unhelpful throughout the process. He repeatedly blamed poor service on Koons’ “new process” after the recent buyout — but that doesn’t | Read Full Review
    10/21/2025 12:00:00 AM | Google
  • ★★★★★ Carlos Martinez
    | Read Full Review
    10/19/2025 12:00:00 AM | Google
  • ★★★★★ Justine Ward
    Our experience with this dealership has been extremely disappointing. Our sales representative had very limited knowledge about the vehicles and, during our test drive, actually left to get lunch. When we returned, he was nowhere to be found for over 15 minutes, and we later saw him carrying takeout. To make matters worse, three wee | Read Full Review
    10/19/2025 12:00:00 AM | Google
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