About Luther Brookdale Chry-Jeep
Luther Brookdale Chry-Jeep is your authorized Chrysler, Jeep, Dodge or Ram dealership service center, offering competitive pricing on all automotive repairs. Our factory-trained technicians can service any make or model vehicle for everything from routine maintenance to major repairs.Dealer Conveniences
- Shuttle Service Available
- We Offer Rentals
- Free WiFi
- We Have Early Bird Hours
- We Offer Mopar Accessories
- We Offer Mopar Performance Parts
- Ask About Service Contracts
- Certified Technicians
- Free Estimates
Call (763) 515-8440 today to schedule your next appointment.
Our technicians at Luther Brookdale Chry-Jeep are ready to help you!
Luther Brookdale Chry-Jeep is a BusinessLink Dealer!
Own a business? Become a BusinessLink member and enjoy dealership perks like expedited service, complimentary shuttles, loaner vehicles and access to our trusted network of up fitters.
Membership is free, with no dues or fees, and benefits include:- Next Available Bay Service: Members are always first in line for maintenance and repair work
- Service all Makes and Models: BusinessLink dealers will now work on your entire fleet.
- Loaner Vehicles: A complimentary Alternate Transportation Contract is included with the purchase of any new vehicle.
- Extended Service Hours: Longer hours mean your vehicle will be ready faster.
Call Luther Brookdale Chry-Jeep today at (763) 515-8440 to learn more
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★★★★★ Steve PetersenThank you for getting me in last minute. | Read Full Review5/24/2025 12:00:00 AM | Google
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★★★★★ shopkmacWe want to thank Jay Diggs for your extraordinary service. You made us feel so comfortable during the whole process. You are very knowledgeable and professional. It was obvious that you weren't just interested in only making a sale, but that you put our needs first. Spending that much money can be stressful, but you and the Luther te | Read Full Review5/23/2025 12:00:00 AM | DealerRater
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★★★★★ shopkmacWe want to thank Jay Diggs for your extraordinary service. You made us feel so comfortable during the whole process. You are very knowledgeable and professional. It was obvious that you weren't just interested in only making a sale, but that you put our needs first. Spending that much money can be stressful, but you and the Luther te | Read Full Review5/23/2025 12:00:00 AM | Cars.com
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★★★★★ Erinn LettsThank you Amy Mattick and the staff at Luther Brookdale Chrysler for helping me find the perfect vehicle for me, my family, my business, my finances and my values! There are no gimmicks with Amy. She listened to us, found the vehicle we wanted, got us the price point we needed and did it all in the time frame we hoped for. She tho | Read Full Review5/21/2025 12:00:00 AM | Google
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★★★★★ Josh DwyerWe had an excellent experience working with Amy Mattick while purchasing our new vehicle. She was extremely kind and easy to work with. My wife and I each visited the dealership separately and then together to complete the purchase, and Amy made the whole process start to finish quick and easy while staying in communication with us t | Read Full Review5/18/2025 12:00:00 AM | Google
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★★★★★ Filipp YerohinWould recommend. Great general manager named Scott, that cares about his customers. | Read Full Review5/16/2025 12:00:00 AM | Google
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★★★★★ Filipp YerohinIf it was an option, I'd definitely be giving this dealership a 0. They have absolutely 0 clue on what they are doing with diesel engines. As well as their communication is non existent. I have to chase my service advisor to get any sort of updates. Brought my 23 3500 the very first time, gave them all the codes that check engine li | Read Full Review5/16/2025 12:00:00 AM | Google
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★★★★★ NordicgolfguyTerrible experience. They replaced the most expensive part they could (transfer case) and didn't fix the issue. Luther tried to overcharge me by not removing the $1000 core charge from my bill. Luckily I caught their error and called them out. How could a dealer forget to remove the core charge? The vehicle repairs were not done prop | Read Full Review5/15/2025 12:00:00 AM | DealerRater
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★★★★★ NordicgolfguyTerrible experience. They replaced the most expensive part they could (transfer case) and didn't fix the issue. Luther tried to overcharge me by not removing the $1000 core charge from my bill. Luckily I caught their error and called them out. How could a dealer forget to remove the core charge? The vehicle repairs were not done prop | Read Full Review5/15/2025 12:00:00 AM | Cars.com
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★★★★★ John BTerrible experience. They replaced the most expensive part they could (transfer case) and didn't fix the issue. Luther tried to overcharge me by $1000 by not removing the core charge from my bill. Luckily I caught their error and called them out. How could a dealer forget to remove the core charge? The vehicle repairs were not done | Read Full Review5/14/2025 12:00:00 AM | Google
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★★★★★ JosephThey ripped me off. I paid new car price for a used car. 3 years later the engine almost gave out and I’ve had to make a lot of repairs costing me thousands of dollars and I still have 3 more years till I pay it off, I have buyers remorse big time. There’s a reason why the dealership is called the stealership. I want 5 minutes alone | Read Full Review5/10/2025 12:00:00 AM | Google
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★★★★★ David SpenstI will say that Spending 77k on a vehicle of my dreams was a huge deal for me . Two days of driving the truck then right into the service dept . Now its a nightmare . . My salesman Jason was incredibly helpful and one of the Managers named Adam went above and beyond to make sure I was taken care of . Adam the honesty you showed in th | Read Full Review5/9/2025 12:00:00 AM | Google
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★★★★★ Li HotboiWorst customer service. Don’t waste your energy talking to the Service Manager. They don’t care about losing customers. Long story short, had work done on my vehicle, paid the invoice. One week later I received a call stating the invoice is incorrect. You’ll need to pay XXX.XX. Wow, are you kidding me?! ???? Can’t imagine buying a car | Read Full Review5/9/2025 12:00:00 AM | Google
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★★★★★ Greg GrotewoldJust bought a used pickup from this dealership and it was a great experience! Jay and Freddie were awesome!!! If you are looking for a different vehicle, I would highly recommend this dealership. They will treat you well! | Read Full Review5/8/2025 12:00:00 AM | Google
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★★★★★ Scott GoodAmy Mattick made our experience outstanding. I knew what I wanted and knew what they had already and she was able to answer all of my questions and worked to speed up the process as well as even moved our stuff from our old car to the new one! Truly above and beyond! | Read Full Review5/8/2025 12:00:00 AM | Google
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★★★★★ Scot PaulyAmy Mattick is wonderful to work with in Sales. Very knowledgeable and professional. Listened to what we needed and exceeded our expectations. Great follow-up and making sure we were 100% satisfied with our new Wrangler purchase. | Read Full Review5/6/2025 12:00:00 AM | Google
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★★★★★ Jill UnterekerI gad a great experience here working with Amy Mattick! I am leasing a 2025 jeep compass. My husband did all the research with Amy's help. She was very thorough with me explaining all the features of my vehicle and following up after the agreement was signed to make sure I was safe and comfortable driving my new vehicle. Thank you Lu | Read Full Review5/6/2025 12:00:00 AM | Google
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★★★★★ Ted ZempelAmy Mattick did a great job in finding all the possible discounts for our vehicle purchase. | Read Full Review5/6/2025 12:00:00 AM | Google
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★★★★★ Brian KleespiesExcellent service from Chris Brown and Angel Hopkins. A very smooth buying process. Thank you! | Read Full Review5/4/2025 12:00:00 AM | Cars.com
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★★★★★ SAM.MishalBad service ???????? Dis-honest employees and care-less managers You guys will hear from corporate and the better business bureau soon. | Read Full Review5/2/2025 12:00:00 AM | Cars.com
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★★★★★ SAM.MishalBad service ???????? Dis-honest employees and care-less managers You guys will hear from corporate and the better business bureau soon. | Read Full Review5/2/2025 12:00:00 AM | DealerRater
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★★★★★ Tanya SmithThis is my 2nd suv purchase at a Luther dealership and it went awesome this time also at this location! Mariana was amazing in the sales department and answered lots of questions via text to minimize seat time at the dealership. She made sure all my concerns were addressed and prepped everything for buying day in-person. Travis was a | Read Full Review5/1/2025 12:00:00 AM | Google
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★★★★★ Moath MishalBad service ???????? Dis-honest employees and care-less managers You guys will hear from corporate and the better business bureau soon. | Read Full Review5/1/2025 12:00:00 AM | Google
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★★★★★ Bill RamadanThis was honestly the worst experience I’ve ever had at a dealership. I went for a test drive, and I really liked the car. I told the guy I just needed to drop off my niece at school and I’d be back in 30 minutes to take the car, and I asked him to hold it for me. He didn’t ask for a deposit or anything, just said okay. On my way ba | Read Full Review5/1/2025 12:00:00 AM | Google
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★★★★★ Miguel QuishpeThe service department sucks. No communication at all. I have dropped off my truck for sample safety recalls, and they can not fix in timely manner, it takes days. They told me it will be done in same day, but in really its not done and no one communicates. frustrating. I had better experience with other dealers but this is terrible. | Read Full Review4/29/2025 12:00:00 AM | Google
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★★★★★ Gregg TraylorThis is my experience, I came up to this location yesterday loan in hand down payment in hand wanting to buy a jeep gladiator I came inside. They told me everyone was busy which was understandable. I waited 30 minutes and someone comes outside so I approach him and he tells me that needs to help the other lady first which I’ve been t | Read Full Review4/25/2025 12:00:00 AM | Google
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★★★★★ Tyesha VontayGreat process from start to end. Got me in exactly what I wanted. Got me a deposit that was affordable. Quick process. Communicated very well in a great, timely manner. Very professional. Everyone was very welcoming from walking into leaving with my Jeep. Everything went surprisingly smooth. Definitely have and will continue to recom | Read Full Review4/18/2025 12:00:00 AM | Google
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★★★★★ Spencer Levy?? DO NOT BUY FROM LUTHER BROOKDALE CHRYSLER DODGE RAM ?? I am now pursuing legal action against this dealership for knowingly selling me a 2023 Ram 2500 with a critical defect they can’t fix—and refusing to make it right. I purchased the truck brand new in May 2024. Since day one, the CarPlay system has failed repeatedly—locking up w | Read Full Review4/16/2025 12:00:00 AM | Google
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★★★★★ Doug PariseauThank You, being busy and professional, making time for us to get the best deal possible is so wonderful, Dear Freddie, thank you for being patient and matching prices, your knowledge is priceless. the staff is professional and working hard to make procedures look so easy, friendly, knowledgeable, caring for everyone, the refreshment | Read Full Review4/15/2025 12:00:00 AM | Google
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★★★★★ Lynette CaldwellDo not take your vehicle here for any type of service. I dropped my truck off here 2025 ram, because I was getting a uconnect error fault. I dropped it off on a Thursday and was told it would take a few days. I told Michael at this time if would be longer than Tuesday of the next week that I would need a rental. Went to the dealershi | Read Full Review4/10/2025 12:00:00 AM | Google
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★★★★★ Tim SwansonMost incompetent service department. I've purchased and own 2 rams from here. 2017 was in for a noise coming from engine. Made appointment. 3 days later they finally look at it. Send diagnostic to warranty. 3 weeks with no update. I call and they tell me warranty wants to buy me out. No big deal, but why do I need to call every time | Read Full Review4/5/2025 12:00:00 AM | Google
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★★★★★ Rachel SchulzMy experience has been terrible at Luther Brookdale Chrysler Jeep and Dodge. I purchased a vehicle here a year ago. Within 24 hour hours we found out the seals were bad on the doors. I called to try to get and appointments and I was told I could get in in a month. I took the car in and they were going to make me pay for the new seals | Read Full Review4/3/2025 12:00:00 AM | Google
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★★★★★ Scott HansonI want to thank Reese for all of his help during my recent transaction. Reese and everyone else at Luther went above and beyond to help. 5+ stars to Reese and Luther! Thank you again! | Read Full Review4/1/2025 12:00:00 AM | Google
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★★★★★ Analis CorderoEveryone has always been super nice, and well communicated regarding any service I’ve gotten done on my jeep so far. Moving from out of state I did my research into a good Jeep dealership to bring my grand Cherokee into and Luther has not disappointed! My husband and I will be returning customers!! | Read Full Review4/1/2025 12:00:00 AM | Google
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★★★★★ TKI was recently at Luther Brookdale Jeep and worked with Reese. He was very kind and went above and beyond to help. I would recommend working with him if you are looking for a vehicle! | Read Full Review4/1/2025 12:00:00 AM | Google
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★★★★★ maddy gunhusI purchased a platinum bumper to bumper warranty for $4174.00 when I purchased my 2022 Jeep Grand Wagoner on August 25, 2022. In January of 2025 when I called the warranty company (Assurant) to consider using my warranty, I was informed by them that my warranty was cancelled by Luther Brookdale Chrysler on August 29, 2022. (4 days af | Read Full Review4/1/2025 12:00:00 AM | Google
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★★★★★ Alicia DavidsonMy experience wasn't very good. In 2024 I received a recall notice regarding my Jeep vehicle and took it to this location to get the recall repair done. I called and booked the appointment, showed up, and received a call from this location a few hours after drop-off that they didn't have the parts to perform the recall. I was a littl | Read Full Review3/28/2025 12:00:00 AM | Google
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★★★★★ Josh NenadichThis company knows how to treat it's employees. I do not work for this dealership and they treated me like family. My consultant Anthony and I picked out the RAM that best suited my needs and figured a price that worked for me. I got the RAM I wanted at the price I wanted. Anthony is the MAN! Scott, Adam, and the whole finance team m | Read Full Review3/20/2025 12:00:00 AM | Google
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★★★★★ Ally McKayReceived the breakdown of the numbers and was in the middle of working through the offer with Doug and Nate when they sold the vehicle out from under me without any notice or opportunity to accept the offer. | Read Full Review3/17/2025 12:00:00 AM | Google
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★★★★★ jamessavorenHelped by Michael Henry and Lisa Singh. Made appointment for Feb 13 2025 at 8 am . Truck was there for update V06 Dragelink,V44 Tailgate latch and 67A Emissions Recall I was told one day to do repair. It was not done on the 13 . I called on the 14th still not done, Lisa said would talk to technician, and get back to me. She then said | Read Full Review3/15/2025 12:00:00 AM | DealerRater
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★★★★★ jamessavorenHelped by Michael Henry and Lisa Singh. Made appointment for Feb 13 2025 at 8 am . Truck was there for update V06 Dragelink,V44 Tailgate latch and 67A Emissions Recall I was told one day to do repair. It was not done on the 13 . I called on the 14th still not done, Lisa said would talk to technician, and get back to me. She then said | Read Full Review3/15/2025 12:00:00 AM | Cars.com
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★★★★★ Mark CurwickFriendly staff that try to be helpful, but my car is still not repaired after being in the shop for more than two months. My car is covered under Chrysler's MaxCare program which means they first had to get the repairs approved which took more than a week. After repairs were approved, it took another two weeks to wait for the parts | Read Full Review3/14/2025 12:00:00 AM | Google
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★★★★★ Tina PhangToday I had an appointment at 12:30PM got there at 12:05PM because it was supposed to be just a drop off. There were 6 workers plus 1 manager. I waited for almost 20 minutes until I couldn’t wait anymore as I had my ride waiting for me outside the dealership. Not one single person greeted me or asked if I been helped. Some guy was ju | Read Full Review3/14/2025 12:00:00 AM | Google
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★★★★★ Linson RI was helped by Jay Diggs, he got me exactly what I was looking for and was awesome. | Read Full Review3/12/2025 12:00:00 AM | Cars.com
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★★★★★ Linson RI was helped by Jay Diggs, he got me exactly what I was looking for and was awesome. | Read Full Review3/12/2025 12:00:00 AM | DealerRater
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★★★★★ Chad TheimerDo better. We had a service appointment booked here until we just read all of the reviews about your incompetent service department. Wish you luck, don't even want to deal with you. | Read Full Review3/11/2025 12:00:00 AM | Google
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★★★★★ Katie -Chris Brown was an absolute gem. He advocated for us even though it did not benefit the dealer significantly, and he made the process quick, painless, and so friendly. We loved him and would choose to work with him again every time! | Read Full Review3/10/2025 12:00:00 AM | Google
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★★★★★ John MajorsI’ve been here many times in the pass mainly to service department never had and issue, I went the parts department 3/7/25 , for radio code , I purchased another factory radio from a salvage yard I had the receipt of purchase all the information about previous truck was on receipt that you would need for a radio code , I went to part | Read Full Review3/8/2025 12:00:00 AM | Google
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★★★★★ Crystal StahlkeI bought a Wagoneer back in October. The sales rep was great but the service department was terrible. My car was shutting off and putting it self in park. I told them that I didn't feel safe driving with my kids in the car and that I need a rental, so they could look into this. They told me I could get one in a month. I told her that | Read Full Review3/6/2025 12:00:00 AM | Google
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★★★★★ Christian WagnerI really try not to be this guy but seeing so many people have similar problems I decided I had to say something. My experience mirrors so many of the sentiments here for the service department at this dealership. Went in for air suspension diagnosis, had to wait almost two weeks to hear anything. Afterwards, they told me that they | Read Full Review3/4/2025 12:00:00 AM | Google
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★★★★★ KataGreat experience at Luther Brookdale. Jay went above and beyond in assisting me with my new Jeep. Best experience Ive had at a dealership. | Read Full Review3/3/2025 12:00:00 AM | DealerRater
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★★★★★ KataGreat experience at Luther Brookdale. Jay went above and beyond in assisting me with my new Jeep. Best experience Ive had at a dealership. | Read Full Review3/3/2025 12:00:00 AM | Cars.com
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★★★★★ Nate BlandIf you're looking to be ripped off and treated poorly look no further as this is the best place in town for that they will sell you a new vehicle with damage and not tell you either also they love to pretend they are going to throw in free tinting and the new black license plates and after they got you no problem Oh they got you all | Read Full Review2/26/2025 12:00:00 AM | Google
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★★★★★ Nick SThe service department is hit or miss. I had a bolt broken on an exhaust flange, which they quoted 1600 dollars saying I would just need to replace the muffler. I thought that was quite strange when you could just take the broken bolt out. I went to a local shop down the road and they did a perfect job for $175, using parts I got fro | Read Full Review2/25/2025 12:00:00 AM | Google
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★★★★★ WallyGreat customer service! Josh and Angel were fantastic! | Read Full Review2/20/2025 12:00:00 AM | Google
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★★★★★ Danielle LoehleinHad a great buying experience with Anthony and Travis. They made the process so smooth. Honest guys. Definitely recommend. | Read Full Review2/13/2025 12:00:00 AM | Google
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★★★★★ Mark GThe most incompetent service department I’ve ever seen in my life for fleet service! Where do I start! 1. Couldn’t get our business name right or address and that was after giving them all of the information via business card. 2. I expressed my concerns to them with one of our fleet vehicles and was told that they charge a diagnost | Read Full Review2/11/2025 12:00:00 AM | Google
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★★★★★ John BarnickFriendly sales staff answered all my questions. Overall, it was a positive experience. | Read Full Review2/6/2025 12:00:00 AM | Google
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★★★★★ BixI just had my 2024 Jeep Wrangler serviced here Luther Brookdale Jeep and I have to say stellar service from start to finish. Michael is service was awesome to work with and my repairs were done in a timely fashion. I have bought several cars from these guys and they always treat me right!! I highly recommend this dealership. | Read Full Review1/31/2025 12:00:00 AM | Cars.com
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★★★★★ BixI just had my 2024 Jeep Wrangler serviced here Luther Brookdale Jeep and I have to say stellar service from start to finish. Michael is service was awesome to work with and my repairs were done in a timely fashion. I have bought several cars from these guys and they always treat me right!! I highly recommend this dealership. | Read Full Review1/31/2025 12:00:00 AM | DealerRater
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★★★★★ Adrián LozanoMe gustó la atención al cliente y la manera en que solucionaron las fallas de mi carro además de que me enviaron una membresía de 3 meses gratis de carwash!! | Read Full Review1/27/2025 12:00:00 AM | Google
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★★★★★ Mike PlucinakThe service was shorter than the time suggested and the staff was very friendly and informative. One of the techs did mess up all of my lumbar seat settings though. There's no reason to mess with that when they hardly had to be inside the vehicle. Overall would recommend. | Read Full Review1/27/2025 12:00:00 AM | Google
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★★★★★ Lucas LovigI cannot say I was terribly impressed with the experience I had with this dealership. I was paired with a salesperson who was pushy and did not communicate professionally through text. I felt uncomfortable with this, and requested to be transferred to a different salesperson through the receptionist, who forwarded me directly back t | Read Full Review1/26/2025 12:00:00 AM | Google
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★★★★★ Jenna PizzUpdate 2 years later Customer service is not on top of things! I should have been notified about time of business operations. When I tell you at 548 I’m on my way you should have said we close at 6!???????Now I have no car until tomorrow Also I Drop my truck off at his appointment at 9 o’clock this morning to get no information until I | Read Full Review1/24/2025 12:00:00 AM | Google
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★★★★★ warren robinsonI am so very please by the staff, the salesman and everybody in finance that I worked with were absolutely amazing, friendly and extremely helpful. My entire experience buying my vehicle was absolutely smooth, incredibly pleasant and very full. This dealership will fully take care of you from start to finish. | Read Full Review1/22/2025 12:00:00 AM | Google
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★★★★★ Nick WinklerColdest day of the year, the service staff took great care of me, filling out my tire with air Jason and kamren | Read Full Review1/19/2025 12:00:00 AM | Google
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★★★★★ DanielleExtremely frustrated with this dealership. My disabled father came in specifically for his engine light and was recommended spark plugs/tune up. Of course he agreed to this based upon the adviser/professional’s suggestion. He pays over $1,100 out of pocket just to find out that was NOT the issue and the real issue would be over $4,0 | Read Full Review1/13/2025 12:00:00 AM | Google
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★★★★★ Memong Xiong5/5 stars Jason Estrada goes beyond expectations as a service advisor. I will continue returning long as Jason is here. | Read Full Review1/11/2025 12:00:00 AM | Google
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★★★★★ Ajay SathyanarayanaThis is our second car from Luther’s. We love to shop here. Jordan is very nice and helpful ! | Read Full Review1/10/2025 12:00:00 AM | DealerRater
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★★★★★ Ajay SathyanarayanaThis is our second car from Luther’s. We love to shop here. Jordan is very nice and helpful ! | Read Full Review1/10/2025 12:00:00 AM | Cars.com
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★★★★★ Frank MI’ve bought two vehicles from this dealer… Sales have been great but my current ram has a couple issues that need to be addressed and service is trying to charge me for the diagnostic and repairs. The truck has 4000 miles on it and is brand new. The service advisor “Lisa” that I spoke with was unhelpful and very rude. I will not give | Read Full Review1/10/2025 12:00:00 AM | Google
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★★★★★ Frank MI’ve bought two vehicles from this dealer… Sales have been great but my current ram has a couple issues that need to be addressed and service is trying to charge me for the diagnostic and repairs. The truck has 4000 miles on it and is brand new. The service advisor “Lisa” that I spoke with was unhelpful and very rude. I will not give | Read Full Review1/9/2025 12:00:00 AM | Google
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★★★★★ Aria HudsonKayla Ryman was the service advisor for my vehicle. Friendly and courteous. Thanks Kayla! | Read Full Review1/7/2025 12:00:00 AM | Google
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★★★★★ Fancy PantsHad a fantastic experience with Chris Brown getting exactly the Jeep Grand Cherokee I was looking for with all the features I was specifically asking for. He communicated every step of the way and worked incredibly hard to get me the best deal. His knowledge of the car business is incredible and his honesty is refreshing. Freddie Bro | Read Full Review1/2/2025 12:00:00 AM | Google
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★★★★★ Tom KleinmanLeft my vehicle there for service repair 4 days ago. Haven't heard from since. New post. They finally did get back to me and did the requested repair. I'm satisfied with the work, less satisfied with the fact that it took 2 weeks to do the repair. It's tough to go so long without a vehicle. | Read Full Review12/31/2024 12:00:00 AM | Google
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★★★★★ Tom KleinmanLeft my vehicle there for service repair 4 days ago. Haven't heard from since. | Read Full Review12/22/2024 12:00:00 AM | Google
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★★★★★ Marissa SzmandaI have a Chrysler 300 2017, and I just had a question about the sport mode. I called and Steve answered who was able to help me right away with my question. After talking to a couple different Chrysler dealerships who never even called me back with an answer to my question, I appreciate him helping me out so much! Highly recommend th | Read Full Review12/12/2024 12:00:00 AM | Google
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★★★★★ chantel jacksonThe service was excellent Amy took very good care of me she answered all my questions And she took her time that to help me walk through Brett from finance it was very helpful and understanding The finance very clean place and friendly | Read Full Review12/12/2024 12:00:00 AM | Google
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★★★★★ Sergey MiroshnichenkoAmy was my sales pearson. Awsome service. | Read Full Review12/7/2024 12:00:00 AM | Google
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★★★★★ Jeff HovelAwesome. I needed to have 2 recalls done to my truck. They did the work. Truck runs great. I’ve been using Luther VW for years and thy have always treated me great. So I drove across the metro to go to Luther Chrysler Jeep Dodge. | Read Full Review12/6/2024 12:00:00 AM | Google
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★★★★★ SnowballIf I could rate this place lower than a 1 star, I would. This is the biggest scam infested dealership I have ever been to. They will do everything in their power to try to get unnecessary charges from you. DO NOT go here. Every single employee in the service department has an attitude and you can just tell they are trying to get ever | Read Full Review12/5/2024 12:00:00 AM | Google
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★★★★★ mrvjmKAYLA OLSON- IF YOU EVER NEED THE BEST SERVICE REP GO DIRECTLY TO HER. SHE IS AMAZING , CARES AND GOES ABOVE AND BEYOND. SHE IS THE ONLY REASON WHY MY VEHICLES WILL EVER BE SERVICED AT BROOKDALE CJD. THANK YOU SO MUCH. | Read Full Review12/3/2024 12:00:00 AM | Cars.com
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★★★★★ mrvjmKAYLA OLSON- IF YOU EVER NEED THE BEST SERVICE REP GO DIRECTLY TO HER. SHE IS AMAZING , CARES AND GOES ABOVE AND BEYOND. SHE IS THE ONLY REASON WHY MY VEHICLES WILL EVER BE SERVICED AT BROOKDALE CJD. THANK YOU SO MUCH. | Read Full Review12/3/2024 12:00:00 AM | DealerRater
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★★★★★ Rebecca DanielleBrought my car in to be serviced due to a leaky gasket. It was under warranty and they told me they wouldn’t fix my gasket because it was seeping not “leaking”. I was then charged $150 for diagnostics that only confirmed the problem that I told them about. Then they tried to charge me an extra $115 to do further diagnostics. | Read Full Review11/26/2024 12:00:00 AM | Google
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★★★★★ Alina VTerrible terrible experience and customer service. Car got dropped off Sat 11/09 for a scheduled appt Mon 11/11. As of Mon 11/19, I have not received no information, no update, can’t even get a call back from Kayla, the person who’s supposed to be assisting me. I’ve gone up there 3x due to no returned phone calls and have been gettin | Read Full Review11/19/2024 12:00:00 AM | Google
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★★★★★ Eric MoenService does not respond to web service requests and if you need to just have a check engine light checked on a new Jeep that is under warranty, get in line they are weeks out just to check the issue. | Read Full Review11/19/2024 12:00:00 AM | Google
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★★★★★ Joseph GrundtnerI bought a Durango back in September. It has a cracked front windshield and they agreed to fix it as part of the deal. They said it would be 3 weeks for a loaner so they can complete the work. 7 weeks later and they have not returned 4 voicemails and have give me the phone run around when I try to talk to someone. Very frustrating as | Read Full Review11/11/2024 12:00:00 AM | Google
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★★★★★ Bee SharpI brought my vehicle in on Tuesday October 29th, to have this creaking/clunking noise reviewed. First, I was told it was the plastic snap-on rims and that my vehicle was otherwise fine. I know what the rims sound like. It's a squeaking noise, totally unrelated to the suspension. I came into the shop (Thursday) to go on a test drive w | Read Full Review11/9/2024 12:00:00 AM | Google
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★★★★★ MnmsabinJordan did a great job answering all of my questions and making sure I had the best deal possible when purchasing my new car. He even brought up savings options that I did not know about. | Read Full Review11/8/2024 12:00:00 AM | DealerRater
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★★★★★ MnmsabinJordan did a great job answering all of my questions and making sure I had the best deal possible when purchasing my new car. He even brought up savings options that I did not know about. | Read Full Review11/8/2024 12:00:00 AM | Cars.com
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★★★★★ jamesblosserJordan was fantastic to work with! I had a great experience with him. He is extremely knowledgeable on the JEEP line. Im sure i will be back to work with him on future deals! Thank you Jordan! | Read Full Review11/2/2024 12:00:00 AM | Cars.com
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★★★★★ jamesblosserJordan was fantastic to work with! I had a great experience with him. He is extremely knowledgeable on the JEEP line. Im sure i will be back to work with him on future deals! Thank you Jordan! | Read Full Review11/2/2024 12:00:00 AM | DealerRater
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★★★★★ Eric DavenportI went there to get a tire pached and an oil change. Come to find out over 90 min later they can only do the oil change. That's not the end of the world, but it's longer than I expected. Fast forward 5 days for them to get the new tires in, it then takes them almost 3 hours to get the new tires on. They didn't have time to do an al | Read Full Review11/2/2024 12:00:00 AM | Google
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★★★★★ Mark Johnsonyou schedule an appointment and they don't read what it's about. never use there service again. | Read Full Review11/1/2024 12:00:00 AM | Google
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★★★★★ Justin SucherDO NOT buy a Jeep plug-in hybrid, but DEFINITELY DO shop here if you want great service. Jeep has had many problems with their plug-in hybrids and I would not recommend owning one. However, Evan Church was fantastic at helping me get to the right people to get the issue resolved. I didn’t buy my vehicle from Evan, but that didn’t | Read Full Review10/22/2024 12:00:00 AM | Google
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★★★★★ Neal DurandMy experience here was mixed. We purchased a truck here and the sales associate was very helpful, kind, not pushy, and open to negotiation. Because of that we purchased the vehicle for a fair price. Sadly that’s where the good experience ends. We were purchasing and taking back to another state. When we picked up the vehicle, mind y | Read Full Review10/22/2024 12:00:00 AM | Google
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★★★★★ Natasha WarrenMy service Advisor Isaac went above and beyond to get my vehicle repaired he was very helpful informing i wouldn’t take my vehicle anywhere else ?? | Read Full Review10/19/2024 12:00:00 AM | Google
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★★★★★ Quinton Y.Jay Diggs, my sales consultant took care of me from my initial inquiry toward the last bit down to a door handle cover the used vehicle was missing. Something just as simple as that, I knew he was going to take care of me. Process was simple and easy, knew what vehicle the family wanted, got the pre approval. Jay had the vehicle read | Read Full Review10/9/2024 12:00:00 AM | DealerRater
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★★★★★ Quinton Y.Jay Diggs, my sales consultant took care of me from my initial inquiry toward the last bit down to a door handle cover the used vehicle was missing. Something just as simple as that, I knew he was going to take care of me. Process was simple and easy, knew what vehicle the family wanted, got the pre approval. Jay had the vehicle read | Read Full Review10/9/2024 12:00:00 AM | Cars.com
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★★★★★ Vernon WennbergThis place is a joke. They told me I would receive a refund for incorrectly doing my four-wheel-drive service. Mistake number one was never given a refund. Every single time I’ve went to this dealership there’s been an issue with them doing something incorrectly, or just dropping the ball and never getting the vehicle done on time or | Read Full Review10/7/2024 12:00:00 AM | Google
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★★★★★ Beth NagovskyWorst caring buying experience of my life! Evan Church was a TERRIBLE salesperson never even showed us the vehicle features and out right lies! Made our Jeep buying experience sad and heartbreaking. NEVER will return to this dealer | Read Full Review10/5/2024 12:00:00 AM | Google
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★★★★★ Scott MyslajekScott Hanson and his whole team were amazing to work with. Will definitely be back for my fourth vehicle when my lease is up! | Read Full Review10/2/2024 12:00:00 AM | Google
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★★★★★ Marktrent3DI left a message a week ago about the problem. I’m having with my 2024 jeep Rubicon. Doesn’t return phone calls. This is my second vehicle I’ve bought from them and this is totally unacceptable. | Read Full Review9/30/2024 12:00:00 AM | Cars.com
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★★★★★ Marktrent3DI left a message a week ago about the problem. I’m having with my 2024 jeep Rubicon. Doesn’t return phone calls. This is my second vehicle I’ve bought from them and this is totally unacceptable. | Read Full Review9/30/2024 12:00:00 AM | DealerRater
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★★★★★ Mark TrentI’ve bought 2 new jeep rubicons from them. Felt I got a good deal. They lied to me on the delivery charge, but I let it go and didn’t say anything. I’m now having an issue with my 2024 RubiconX hybrid charger. I’ve called the service dept, the General manager and the Fixed operations director over all the Luther stores and they don’ | Read Full Review9/29/2024 12:00:00 AM | Google
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★★★★★ DominicWe had a terrible experience at Luther CJD. We worked with the internet sales "professional" and I use that term lightly. We live 3 hours away and had found the perfect vehicle. Everything was in place and we had made travel plans to go and pick up the vehicle and do the paperwork. We attempted to put a down payment on the vehicle bu | Read Full Review9/26/2024 12:00:00 AM | Cars.com
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★★★★★ Lacey BraunshausenIsaac in the service department was fantastic! My jeep was in for service for an air bag light and as he was doing his initial run through he found that my jeep was idling incorrectly. He helped fix both problems in the estimated time frame given. He was super thorough and great to work with! Thanks again, Isaac! | Read Full Review9/23/2024 12:00:00 AM | Google
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★★★★★ KirkWhat could have been a terrible experience due to two problematic cars, was not. The leadership at Luther Brookdale operated with a level of integrity (Freddie Brown and Jason Wiese) which should be emulated not to mention the first class service provided by Erick Nunez. I have bought multiple cars at Brookdale Luther Dodge and will | Read Full Review9/20/2024 12:00:00 AM | DealerRater
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★★★★★ KirkWhat could have been a terrible experience due to two problematic cars, was not. The leadership at Luther Brookdale operated with a level of integrity (Freddie Brown and Jason Wiese) which should be emulated not to mention the first class service provided by Erick Nunez. I have bought multiple cars at Brookdale Luther Dodge and will | Read Full Review9/20/2024 12:00:00 AM | Cars.com
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★★★★★ Bilal AardaThanks to Stacy and Scott Hanson they took care of me | Read Full Review9/13/2024 12:00:00 AM | Google
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★★★★★ jenniekoontzThis is my third time using Jeep Luther Brookdale and my second time having Jordan find the right vehicle for me. I highly recommend him and this dealership! | Read Full Review9/11/2024 12:00:00 AM | Cars.com
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★★★★★ jenniekoontzThis is my third time using Jeep Luther Brookdale and my second time having Jordan find the right vehicle for me. I highly recommend him and this dealership! | Read Full Review9/11/2024 12:00:00 AM | DealerRater
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★★★★★ Bilal AardaHorrible horrible experience, I will never get my service done with Luther ever in my life again, what a scam make sure you ask all your questions before they take your car, if not they’ll never reach back out to you, I’ve been trying to get a hold of a some sort of manager and it’s harder than ever for one of them to take a few minu | Read Full Review9/9/2024 12:00:00 AM | Google
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★★★★★ Kaye WeissWe were traveling and needed help with our Chrysler van. The service dept. squeezed us in. They spent an hour on the van but could not fix the problem. No charge!! Sent us off with instructions on how to get the repair completed. Tanner was great! | Read Full Review9/4/2024 12:00:00 AM | Google
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★★★★★ Stffosses1The team @ Brookdale Luther was great. Jordan did a fantastics job explaining the vehicle features and walked me through the steps of setting up the RAM 1500. | Read Full Review9/3/2024 12:00:00 AM | DealerRater
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★★★★★ Stffosses1The team @ Brookdale Luther was great. Jordan did a fantastics job explaining the vehicle features and walked me through the steps of setting up the RAM 1500. | Read Full Review9/3/2024 12:00:00 AM | Cars.com
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★★★★★ Shaniqua BDo not take your car here to get serviced. My car was stolen off the lot when dropped off for service. The GM stated cars get stolen all the time and that it’s not an uncommon thing. The matter of the fact is, if you know this is a common occurrence you should have security or some sort of surveillance overnight. She was also very n | Read Full Review8/27/2024 12:00:00 AM | Google
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★★★★★ Adam SanbornI bought a 2017 Jeep Grand Cherokee Summit from Luther Brookdale Toyota with 51,700 miles. I immediately left for vacation and when I returned a week later I drove to Monticello and on my return trip the transmission light turned on and it said it was 268 degrees. I immediately stopped driving it. I called the sales guy Dan and got | Read Full Review8/24/2024 12:00:00 AM | Google
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★★★★★ deona griffoUnprofessional service department . Keep my car for a week to tell me it's nothing wrong,but doesn't look at the vehicle until the 3rd day and now wants to charge me fir nothing | Read Full Review8/22/2024 12:00:00 AM | Google
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★★★★★ K SmithWent 1x for maintenance appointment, won't be returning. They said would be 1hr or less. At 90min I asked for an update and was told my car was stuck up on the lift because the lift wasn't coming down. I've been here for 2 hours and still waiting. If they can't maintain or repair their own equipment I don't want them touching mine. A | Read Full Review8/22/2024 12:00:00 AM | Google
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★★★★★ Jim PetersonTerrible service department. Second bad experience in five years. Hadn’t been back since last bad experience and today confirmed why. Brought car in yesterday with an appointment. Thought I’d at least know what the issue was by end of the day yesterday. No call from service department so I called late in the day and was told som | Read Full Review8/21/2024 12:00:00 AM | Google
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★★★★★ Alberto AcevedoService department did not communicated eta gave me wrong information on timeframe, and did not return calls. Not a great experience so far! I was told not to bring it here but I try to be loyal to the brand mechanics. I suppose another day with out my vehicle won’t affect me. | Read Full Review8/21/2024 12:00:00 AM | Google
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★★★★★ AlbertoI’m a retired Army veteran and a single parent, and I rely heavily on my vehicle. The service I’ve received so far has been completely unacceptable. I made an appointment, yet my time wasn’t respected, and the estimated time of arrival on the repairs was miscommunicated without so much as an apology. Isaac was quick to boast about ow | Read Full Review8/21/2024 12:00:00 AM | Cars.com
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★★★★★ Nick MartinUPDATE: Two months later we were assured that all of our parts were in and our van doors were ready to be repaired. We dropped off our Pacifica and were told it would be 3-5 days. One week later, with no updates, I called in to be told that our van was complete and ready to be picked up. Right before heading to pick it up, we receive | Read Full Review8/19/2024 12:00:00 AM | Google
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★★★★★ Jack ShuberChris and the Luther Brookdale team are always fantastic to work with! Highly recommend purchasing a vehicle here! | Read Full Review8/15/2024 12:00:00 AM | Google
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★★★★★ Luis HernandezI had a scheduled appointment set for a Monday to bring in my truck to be serviced. I was told by the service advisor that he would reach out with an update that day, I called late afternoon looking for an update an all I got was “I don’t have your service folder so the technician is working on it. I also sent two text messages looki | Read Full Review8/13/2024 12:00:00 AM | Google
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★★★★★ David AshtonDO NOT bring your Ram truck or any car here for service! If there is a service manager(asked to speak with them multiple times without any contact)they are NOT doing their job. Had an appointment Tuesday 7:30-6pm for 62,000mi maint service. Dropped vehicle off on Monday evening before close. All work was to be completed Tuesday per m | Read Full Review8/10/2024 12:00:00 AM | Google
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★★★★★ Phillip BoganI took my truck there to have the ac check and they tried telling me that the part was not covered under the warranty and never put in a claim for the part and I was told by the service rep Tanner that he would give me a call when he checked on the warranty but he never did so I left and my car started making noise and I text Tanne | Read Full Review8/10/2024 12:00:00 AM | Google
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★★★★★ Lisa SpicerAbsolutely terrible customer service. I really wanted to find a service provider for my Wrangler that was close to my home. This is not the place. | Read Full Review8/10/2024 12:00:00 AM | Google
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★★★★★ Sean SBeware of "gray market" vehicles imported from Canada being sold here. We purchased a 2020 Jeep Wrangler with significant bubbling paint around most door hinges. We are aware of this on-going problem with Wranglers/Gladiators and, during multiple visits to Luther considering the Jeep, spoke at length to the salesman about our concer | Read Full Review8/2/2024 12:00:00 AM | Google
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★★★★★ Christenmonte1Jordan Lorence and Evan the sales manager helped me with the purchase of my new vehicle AND helped me when I had a service issue with my vehicle. They even had someone come out to get my car at my house and left a rental for me while they investigated the issue. They always go above and beyond and this is why I will always be a loyal | Read Full Review7/31/2024 12:00:00 AM | Cars.com
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★★★★★ Christenmonte1Jordan Lorence and Evan the sales manager helped me with the purchase of my new vehicle AND helped me when I had a service issue with my vehicle. They even had someone come out to get my car at my house and left a rental for me while they investigated the issue. They always go above and beyond and this is why I will always be a loyal | Read Full Review7/31/2024 12:00:00 AM | DealerRater
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★★★★★ John LarsenPurchased a Pacifica about 8 weeks ago. When the car suddenly stopped, shut off and engaged parking brake at an intersection, we were concerned. A google search found others had the same problem. Tried to contact service for information. On hold for 30 minutes with no contact. Called later and on hold for service another 20 minutes w | Read Full Review7/30/2024 12:00:00 AM | Google
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★★★★★ Christen MonteFantastic service given by Jordan Lorence and Evan the sales manager. They really helped me out with not only the purchase of my new vehicle but with getting my car serviced. Highly recommend, they go above and beyond! | Read Full Review7/29/2024 12:00:00 AM | Google
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★★★★★ m21runThe team was great! Jordan was very knowledgeable and friendly, the finance team worked around my interesting situation without issue, and there was no pressure to buy warranties. I’ll buy here again without a doubt! | Read Full Review7/27/2024 12:00:00 AM | DealerRater
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★★★★★ m21runThe team was great! Jordan was very knowledgeable and friendly, the finance team worked around my interesting situation without issue, and there was no pressure to buy warranties. I’ll buy here again without a doubt! | Read Full Review7/27/2024 12:00:00 AM | Cars.com
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★★★★★ SamuelVery nice, got a good trade in offer and the salesman bought me a Diet Coke. | Read Full Review7/21/2024 12:00:00 AM | Google
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★★★★★ gavin.o.ludwigWhat a great experience! No hastling, haggling, or pressure. Jordan was very knowledgeable and helpful. We felt heard and valued. We would recommend working with Jordan and this dealer! | Read Full Review7/19/2024 12:00:00 AM | Cars.com
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★★★★★ gavin.o.ludwigWhat a great experience! No hastling, haggling, or pressure. Jordan was very knowledgeable and helpful. We felt heard and valued. We would recommend working with Jordan and this dealer! | Read Full Review7/19/2024 12:00:00 AM | DealerRater
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★★★★★ Dave MFrom start to finish, Jordan was personable, knowledgeable and we could tell he really liked his job. Ww would definitely recommend starting your search with Jordan at Luther Brookdale. Thanks! | Read Full Review7/15/2024 12:00:00 AM | DealerRater
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★★★★★ Dave MFrom start to finish, Jordan was personable, knowledgeable and we could tell he really liked his job. Ww would definitely recommend starting your search with Jordan at Luther Brookdale. Thanks! | Read Full Review7/15/2024 12:00:00 AM | Cars.com
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★★★★★ ben awaijaneThis service department is by far the worst service department I’ve ever dealt with. If you need to get a hold of someone in the service department good luck to you it won’t happen. Called multiple times in different situations, left multiple voicemails and never have gotten a response. | Read Full Review7/12/2024 12:00:00 AM | Google
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★★★★★ Beautiful heartHorrible horrible customer services. My truck has been in the repair shop at this dealership for 2 months with no answers/ no communication what so ever. The management of the service department is horrible you can never get a hold of anyone. I will never purchase nothing else from this dealership ever again. Horrible experience all | Read Full Review7/9/2024 12:00:00 AM | Google
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★★★★★ Carolyn ShiellI have to say that this dealership isn’t any different than any other dealership I’ve been to. There may be two decent sales people but most treat women as if they can’t buy a car unless a man is with them. My sister in law and myself went to pick up a vehicle for her husband, my brother. He called and confirmed when we would be ther | Read Full Review7/8/2024 12:00:00 AM | Google
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★★★★★ Tony RajI would never bring another car To these losers. They kept leaving fliers at my home address. Saying I needed airbag air bag replaced. I made an appointment 2 weeks before July 2nd. I showed up On july second I work second shift. So had to get up Early? To get to dealership and they said they didn't have my part. Would I like to come | Read Full Review7/6/2024 12:00:00 AM | Google
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★★★★★ Mike PThey wasted my day. I waited three weeks for my appointment to get my Ram in for a software upgrade on my U Connect system. Dropped it off at 10 am, 7 hours later I get a text telling me they're swamped with work and short handed and it wasn't going to be done that day. So that begs two questions; what's the point of making appointme | Read Full Review7/4/2024 12:00:00 AM | Google
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★★★★★ MALCOLM QUAYEBeen over a week and still haven’t heard anything about my vehicle yet. | Read Full Review7/2/2024 12:00:00 AM | Google
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★★★★★ Joseph TimmI scheduled a service appointment a few weeks ago for my 45,000 check up a 3500 ram and I requested a loaner, the attendant was friendly and helpful, A few days after I was told my truck was good to go. I didn't get but a few miles down the road and the fuel filter light came back on, I notified the original service tech and he worke | Read Full Review6/29/2024 12:00:00 AM | Google
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★★★★★ Eric JacobsonThe night-drop-box parking lot at the service department is chained closed after-hours. Followup: I contacted you last Thursday evening and then again Friday morning. Chloe responded Friday morning that "a service advisor will follow up with you directly to assist" but that never happened. | Read Full Review6/26/2024 12:00:00 AM | Google
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★★★★★ Joshua PigeonHad them do an alignment and wheel balance on my Wrangler a few months ago. Just noticed they never took off the old weights. They failed to tighten my rear trackbar adjustment clamp and left the clamp upsidedown, causing it to wear internally and fail. Yeah, aftermarket part with a clamp being upside down isn't entirely their fault. | Read Full Review6/26/2024 12:00:00 AM | Google
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★★★★★ How to FixPurchased a brand new ram from them , and after driving 5500 miles my tire blew up on the highway nothing was wrong with the tire only had 5500 miles on it. I contacted the dealer and they refused to cover the tire, they keep blaming me that it was my fault for blowing up the tire. I change my trucks every two seasons. I will never e | Read Full Review6/23/2024 12:00:00 AM | Google
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★★★★★ Andrew CarlsonAsk for Anthony in Sales. Extremely knowledgeable about the features of Chrysler Pacifica and he went out of his way to help me to source a part that put my mind at ease before a long family road trip. Outstanding customer service!! | Read Full Review6/21/2024 12:00:00 AM | Google
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★★★★★ Eric JacobsonThe night-drop-box parking lot at the service department is chained closed after-hours. | Read Full Review6/20/2024 12:00:00 AM | Google
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★★★★★ Andrew LittleNot open until 8 pm. They will turn you away at 7:45 for sure, probably sooner. | Read Full Review6/18/2024 12:00:00 AM | Google
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★★★★★ Jordan VLiability issue with helping me get out of limp mode. An hour from my house, why would I leave it with you for a week? 0/5 stars | Read Full Review6/17/2024 12:00:00 AM | Google
