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Franklin Sussex Auto Mall Inc

Franklin Sussex Auto Mall Inc

★★★★★(81)read reviews
Route 23, Sussex, NJ 07461
(973) 250-4445 Ask About Our Service Specials!

Service Hours

Mon: 07:30 am - 06:00 pmTues: 07:30 am - 06:00 pmWed: 07:30 am - 06:00 pmThur: 08:30 am - 06:00 pmFri: 10:00 am - 04:00 pmSat: 08:00 am - 04:00 pmSun: Closed

Why should you visit a Mopar service center?

Regardless of whether you drive a Chrysler, Dodge, Jeep®, Ram, FIAT® or another brand vehicle, we offer fast and professional service for nearly all makes and models.

  • Fast and convenient service
  • No appointment needed
  • Service for nearly all makes and models
  • Complimentary multi-point inspection
  • Tires and other services available
  • Coupons and Rebates for extra savings
  • Factory-trained, certified technicians

Backed by the World's Best Brands Mopar® Express Lane uses parts and products from the most trusted automotive brands.

Mopar® Express Lane uses only genuine Chrysler, Dodge, Jeep®, Ram and FIAT® Brand parts. All parts have been tested to ensure function, fit and finish of original specifications.
Magneti Marelli® parts are used on all other makes and models. Magneti Marelli has been a leader in both quality and innovation for 95 years and counting.
Mopar® Express Lane recommends Pennzoil® Motor Oil. We also offer the highest quality Pennzoil synthetic oil, keeping your engine clean and extending the life of your oil change for an even greater value.

The lifeblood of your Vehicle

The importance of regular oil changes can’t be overstated in keeping your engine running smoothly. Schedule an appointment with our highly trained technicians for help in finding the right oil for your needs or drop in for Express Lane service.

The Many Benefits of Engine Oil At its most basic, oil keeps your engine running. It also serves a number of other functions that help to prolong the life of your vehicle.

  • Friction Reduction
  • Heat Reduction
  • Engine Cleaning
  • Weather Tolerance
  • Rust and Corrosion Prevention
  • Improved Performance

How to Read your Tires

A vehicle asks a lot of its tires. By learning how to identify wear and decipher your tire's sidewalls, you'll be better prepared to deal with the issues that arise when rubber meets road.

BRANDS WE CARRY

  • Goodyear
  • Dunlop
  • Kelly
  • Bridgestone®
  • Firestone
  • Michelin®
  • BFGoodrich
  • Uniroyal
  • Continental
  • General
  • Yokohama®
  • Pirelli®
  • Falken
  • Ohtsu
  • Hankook
  • KUMHO
  • Nexen
  • Toyo
  • Nitto

Stop on a Dime

Make sure your brakes are functioning at their best with expert service from Mopar®. Learn how to spot signs of wear and what to do about them as well as how to extend the life of your brakes and what to look for when shopping for new brake pads and rotors.

Benefits of Magneti Marelli Brakes, offered by MoparMagneti Marelli brakes, offered by Mopar®, stand out from the competition. Learn what makes them so effective and what to look for when shopping for brake pads.

  • Ultra-Quiet Braking
  • New Brake Hardware
  • Superior Braking Performance
  • Rigorously Tested
  • Stainless Steel Hardware
  • Lifetime Limited Warranty

How can I extend the life of my brakes? The way you drive will make a significant impact on the life of your brakes. Avoid having to make hard stops by maintaining a safe distance from other vehicles and coasting to a stop when possible. Pay attention to any unusual noises or vibrations when braking and get them checked out—early intervention can avoid costly repairs.

How do I know when my brakes need to be replaced? By the time you notice the most obvious signs of brake wear, such as squealing or grinding noises when you brake, juddering or longer stopping distances, it may be too late for an easy fix. Regularly inspect your brakes, paying attention to the thickness of your brake pads and to any indicator lights on your dashboard. Also, you should make note of the recommended service intervals for your brakes and take your vehicle in for regular maintenance.

What causes my brakes to overheat? The friction from braking results in heat. When you brake aggressively or hold down the brake for a long time (such as when going downhill with a heavy load), it can put a lot of pressure on your braking system and can even “glaze” your brake pads by wearing them down to the point that they have trouble generating enough friction to stop. You can avoid overheating your brakes by driving more cautiously, downshifting instead of pressing the brakes to slow your vehicle and by staying on top of regular maintenance of your brakes.

How to Extend the Life of Your Battery

The average battery will last three to five years, but you can ensure that your battery’s lifespan will be in the higher end of that range with these tips.

  • Clean Your Battery
  • Limit Heat Exposure
  • Avoid Short Trips
  • Clamp Your Batteries
  • Turn Off Extra Features
  • Test Your Battery

How do I choose the right battery for my vehicle?Generally, a battery provided by your vehicle manufacturer or an original equipment manufacturer will be specifically designed for your vehicle, ensuring a seamless replacement. Mopar® stocks batteries for current-model FCA US LLC vehicles, so you can find the right one for your needs.

How do I recharge the battery? If your battery has no charge at all, you can use a battery charger to recharge it. Check the instructions on your charger and make sure that your vehicle and the charger are off before connecting any cables.

How do I know when my battery needs to be replaced? Look for signs that your battery may be nearing the end of its life, like electrical issues, a slow-starting engine or a check engine light on your display. When examining the battery directly, look for corrosion on the terminals, a sulfurous smell that could indicate leakage or a bloated or swollen battery case.

About Franklin Sussex Auto Mall Inc

Franklin Sussex Auto Mall Inc is your authorized Chrysler, Jeep, Dodge or Ram dealership service center, offering competitive pricing on all automotive repairs. Our factory-trained technicians can service any make or model vehicle for everything from routine maintenance to major repairs.

Dealer Conveniences

  • Shuttle Service Available
  • We Offer Rentals
  • Free WiFi
  • We Have Early Bird Hours
  • We Offer Mopar Accessories
  • We Offer Mopar Performance Parts
  • Certified Technicians

Call (973) 250-4445 today to schedule your next appointment.

Our technicians at Franklin Sussex Auto Mall Inc are ready to help you!
Business Link Logo

Franklin Sussex Auto Mall Inc is a BusinessLink Dealer!

Own a business? Become a BusinessLink member and enjoy dealership perks like expedited service, complimentary shuttles, loaner vehicles and access to our trusted network of up fitters.

Membership is free, with no dues or fees, and benefits include:
  • Next Available Bay Service: Members are always first in line for maintenance and repair work
  • Service all Makes and Models: BusinessLink dealers will now work on your entire fleet.
  • Loaner Vehicles: A complimentary Alternate Transportation Contract is included with the purchase of any new vehicle.
  • Extended Service Hours: Longer hours mean your vehicle will be ready faster.

Call Franklin Sussex Auto Mall Inc today at (973) 250-4445 to learn more

Check for Vehicle Recalls

Customer Reviews

  • ★★★★★ Chloe Florence
    | Read Full Review
    11/18/2024 12:00:00 AM | Google
  • ★★★★★ Sean G
    Experience couldn’t have been better. Came here after hearing from co-worker about her experience. My salesman Jordan and dealership manager made me feel comfortable and at ease during whole process. It had been 20 years since I bought a new car and i was a bit nervous but this experience couldn’t have been easier. Would recommend to | Read Full Review
    11/18/2024 12:00:00 AM | Google
  • ★★★★★ Tacoma X
    Fantastic experience at Franklin Sussex Auto Mall. The team was professional and made the process of buying my new car seamless and enjoyable. | Read Full Review
    11/18/2024 12:00:00 AM | Google
  • ★★★★★ Melissa Lukashuk
    Jordan helped me purchase my new vehicle. I originally went to a different dealership but was treated extremely poorly. Jordan was pleasant, kind, and professional. He made the experience very easy and stress free. | Read Full Review
    11/16/2024 12:00:00 AM | Google
  • ★★★★★ Michael Lavin
    I just purchased a Ram 3500 from Gary Grossman. It was a great experience. I spent a lot of time online researching what I wanted. Gary did a lot of searching to find exactly what I was looking for and even offered to get it from another dealership. He was always quick to respond to all my questions. Once I decided to buy, he se | Read Full Review
    11/14/2024 12:00:00 AM | Google
  • ★★★★★ L G Entertainment
    How come they have 4.6 rating where there were so many negative reviews. I almost went to see a new Jeep there. Thank god I checked the reviews. | Read Full Review
    11/14/2024 12:00:00 AM | Google
  • ★★★★★ Sarah Ziccardi
    Purchased a Wagoneer with a defective window last year. They still have not replaced the window, since it is constantly on "backorder". I understand manufactures have delays but they have no problem selling new vehicles, which by the way have windshields in them. This is not a broken button, or bumper this is the glass I look through | Read Full Review
    11/14/2024 12:00:00 AM | Google
  • ★★★★★ H S
    Repair cost was more than 10% then original quote on same repair. With no communication. | Read Full Review
    11/13/2024 12:00:00 AM | Google
  • ★★★★★ Rob T
    Leased a Compass 5 months ago from here and it’s broken down on me twice already. The dealership would not give me a loaner vehicle because they need to “order them in advance” whatever that means. Lol first and last time with this dealership. | Read Full Review
    11/3/2024 12:00:00 AM | Google
  • ★★★★★ Heather Carroll
    I had a wonderful experience with both Gary (sales) and Nina (finance). They both went above and beyond to help me. I would highly recommend both! | Read Full Review
    11/2/2024 12:00:00 AM | Google
  • ★★★★★ Nokomis DeGroat
    I had a great experience at Franklin Sussex Auto Mall. The price quotes they gave me on two different vehicles were amazing! It really made it hard to choose! My husband kept calling our salesman Anthony a magician because of the “magic” he worked! I would definitely recommend FSAM to everyone and especially Anthony! He was absolutel | Read Full Review
    10/13/2024 12:00:00 AM | Google
  • ★★★★★ Beth Shusterman
    I had a wonderful experience buying my third Jeep! Edgar went above and beyond to ensure everything was taken care of. His attention to detail is exceptional! Thank you Edgar. We will be back! | Read Full Review
    10/5/2024 12:00:00 AM | Google
  • ★★★★★ Brittany Picarello
    Not thrilled to be honest with the lack of service my husband has received. We have bought I think 3 vehicles now from this location love our salesman and service has been ok. I am just beside myself that we were never told that our WEOWE expires. We have a leased vehicle that we did not receive the second key. We were told when we c | Read Full Review
    9/30/2024 12:00:00 AM | Google
  • ★★★★★ Jessica Lee
    Superstars of Service! Thank you to the Service Manager and his team for diagnosing and repairing my vehicle under warranty. I appreciate their dedication to being customer-focused, it is refreshing and I appreciate everyone's efforts, mechanics included, to diagnose and repair my vehicle. I purchased my car at a sister dealership, b | Read Full Review
    9/24/2024 12:00:00 AM | Google
  • ★★★★★ James Music
    My 2019 RAM had transmission problems and as a business owner I needed a solution quickly without sacrificing quality. I was introduced to Krstana. First and foremost, what a wonderful person. She is genuine, honest and cares about her customer. Not to mention simply a great personality. She helped me weigh out my options and worked | Read Full Review
    9/23/2024 12:00:00 AM | Google
  • ★★★★★ Brendan Post
    | Read Full Review
    9/20/2024 12:00:00 AM | Google
  • ★★★★★ Manny
    It was berry good experience, the people are very friendly especially the sellers Kire nothing compared to the other dealers, I’m very happy definitely i highly recommend to go there and buy a car thank you Kire Milevski | Read Full Review
    9/20/2024 12:00:00 AM | Google
  • ★★★★★ Erik Thompson
    Great experience second time customer highly recommend | Read Full Review
    9/20/2024 12:00:00 AM | Google
  • ★★★★★ Mike
    Everyone is super friendly and they will Work with you To get you the best deal. Anthony the salesman is super nice and very knowledgeable | Read Full Review
    9/19/2024 12:00:00 AM | Google
  • ★★★★★ Scott Jenkins
    It doesnt get any better than this. Been to this dealership many times just for this reason | Read Full Review
    9/19/2024 12:00:00 AM | Google
  • ★★★★★ Cathy Conlee
    I hate to give them even one star. Service is a bunch of procrastinating liars. Took them 3 months to repair the engine (UNDER WARRANTY)!!! I will NEVER buy a car here or seek service here again! You shouldn’t either. It’s not standing behind your product if you can’t repair YOUR DEFECT in a timely manner! | Read Full Review
    9/14/2024 12:00:00 AM | Google
  • ★★★★★ darren brown
    Worst service dept ever | Read Full Review
    9/7/2024 12:00:00 AM | Google
  • ★★★★★ Thomas Cooke
    | Read Full Review
    9/6/2024 12:00:00 AM | Google
  • ★★★★★ Joanne Ribe
    Excellent fast service! Everyone is very friendly and helpful with the entire buying process. | Read Full Review
    9/6/2024 12:00:00 AM | Google
  • ★★★★★ Glenn Gordon
    | Read Full Review
    9/3/2024 12:00:00 AM | Google
  • ★★★★★ Russell law L
    Very fair and professional service | Read Full Review
    9/2/2024 12:00:00 AM | Google
  • ★★★★★ Stephen Huber
    Anthony is the best salesman I know... My wife and I drove 40 minutes to see him instead of a 5 minute ride to Dodge by my house | Read Full Review
    9/2/2024 12:00:00 AM | Google
  • ★★★★★ Jaime Huber
    | Read Full Review
    9/2/2024 12:00:00 AM | Google
  • ★★★★★ Celesta Capizzi
    I was treated with courtesy and respect. Edgar and Nina did everything they could to help me get the car I had chosen. Thank you! | Read Full Review
    8/31/2024 12:00:00 AM | Google
  • ★★★★★ Tammy Degrazia
    Kristina was wonderful! I highly recommend Franklin Sussex Auto Mall! We will be back! | Read Full Review
    8/30/2024 12:00:00 AM | Google
  • ★★★★★ Maria Grajales
    | Read Full Review
    8/30/2024 12:00:00 AM | Google
  • ★★★★★ Steven
    Good service appointment was on time everyone courteous, and efficient highly recommended | Read Full Review
    8/30/2024 12:00:00 AM | Google
  • ★★★★★ Doris Gleason
    Love the staff at Franklin Sussex Auto Mall, especially Pam in customer service. She keeps you updated, is fast on her feet and super knowledgeable. She’s one of the reasons, among several, that I remain a customer. | Read Full Review
    8/30/2024 12:00:00 AM | Google
  • ★★★★★ chris lake
    | Read Full Review
    8/28/2024 12:00:00 AM | Google
  • ★★★★★ Mariusz Zakrzewski
    | Read Full Review
    8/28/2024 12:00:00 AM | Google
  • ★★★★★ Silent John
    ?? the 4xe is like a 90s wedding,,, it does the electric boogie woogie. ???????? c'mon. | Read Full Review
    8/28/2024 12:00:00 AM | Google
  • ★★★★★ john murphy
    The Parent Company that now owns Jeep,Chrysler,Ram,Dodge, Alfa Romeo,and Fiat, Stellantis is the worst customer service organization I have run into. It is imperative that you choose one of their Dealers with the juice to properly navigate the warranty and recall processes. With out the proper Dealership, which Franklin Sussex Auto | Read Full Review
    8/28/2024 12:00:00 AM | Google
  • ★★★★★ Giuli-Ann Marchiano
    | Read Full Review
    8/26/2024 12:00:00 AM | Google
  • ★★★★★ Sara Buendia
    I recently had the pleasure of purchasing a car from this dealership, and I couldn’t be more satisfied with the experience. The customer service was exceptional from start to finish. Nick, the car seller who assisted me, was knowledgeable, patient, and genuinely committed to finding the perfect vehicle for my needs. He answered all m | Read Full Review
    8/26/2024 12:00:00 AM | Google
  • ★★★★★ Christopher Van ness
    All I can say is EDGAR is the guy to deal with, down to earth not pushy at all but made very valid points he listened to what I wanted and made recommendations off that. Due to him being honest upfront and no b.s. kinda guy he got my sale. Also huge thumbs up to his negotiation skills and making the deal happen. The finance guy alon | Read Full Review
    8/26/2024 12:00:00 AM | Google
  • ★★★★★ Millie Lyons
    | Read Full Review
    8/25/2024 12:00:00 AM | Google
  • ★★★★★ Marian Burkett
    Emily G. Was great to work with , she is very Knowledgeable and very pleasant to work with! | Read Full Review
    8/25/2024 12:00:00 AM | Google
  • ★★★★★ Christopher Noto
    Although I didn’t get service done here.. they were extremely accommodating in allowing me to leave my vehicle there while waiting for it to be towed elsewhere. Staff could not have been more friendly! | Read Full Review
    8/24/2024 12:00:00 AM | Google
  • ★★★★★ Deanna Wolf
    | Read Full Review
    8/21/2024 12:00:00 AM | Google
  • ★★★★★ Tom Conlin
    | Read Full Review
    8/21/2024 12:00:00 AM | Google
  • ★★★★★ Ralph Seagrave
    Great experience! All the staff were courteous and helpful. Kevin and Nina and Pam were wonderful and really made sure I got what I wanted. | Read Full Review
    8/21/2024 12:00:00 AM | Google
  • ★★★★★ Helen Seise
    Staff is always very friendly and explain work getting done. Pam is the best | Read Full Review
    8/21/2024 12:00:00 AM | Google
  • ★★★★★ James Griffin
    Bait and switch?? I've been a customer of theirs for almost 30 years, having leased and bought various vehicles from them. I was looking at a 2014 Jeep Wrangler, VIN # lc4ajwac4el291785, on their web site on Friday, Aug. 16 2024. In Black, model # 99854. The vehicle was listed for $14,620. I texted them within the web site saying i | Read Full Review
    8/21/2024 12:00:00 AM | Google
  • ★★★★★ Mark Corrado
    I was very pleased with the service department specifically Pam! I was having issues with my warranty company and she was able to have them cover the cost of the repair!!! You wont be disappointed with their service department. | Read Full Review
    8/20/2024 12:00:00 AM | Google
  • ★★★★★ Jerry B
    Kevin in service is fantastic love my salesman Doug been with him for 20yesrd and bout and leased about 26or more vehicles great person and concider him family | Read Full Review
    8/20/2024 12:00:00 AM | Google
  • ★★★★★ Stan Dutkus
    As Usual Doug and Bob were the upmost professionals and made my car buying experience a great experience. | Read Full Review
    8/14/2024 12:00:00 AM | Google
  • ★★★★★ mark silverstone
    Great service from the team at Franklin Sussex Auto Mall. Pam is always friendly and helpful from the moment you arrive until the car is ready. | Read Full Review
    8/14/2024 12:00:00 AM | Google
  • ★★★★★ John Opalka
    Our salesman, Edgar and the entire FSAM Team made buying a car a great experience. Edgar made the whole process very easy. He was very relatable, friendly and when you asked questions it just felt like you were getting advice from a friend. There was no rush and when we said we wanted to take a look at some other dealerships they did | Read Full Review
    8/13/2024 12:00:00 AM | Google
  • ★★★★★ Katherine Kelly
    Amazing! Everyone there is absolutely amazing! I would defiantly recommend them to everyone!! They got me into a safe and reliable car for my family and myself! Defiantly going to be recommending them to everyone looking to purchase a car!! | Read Full Review
    8/10/2024 12:00:00 AM | Google
  • ★★★★★ ginamarie bonfiglio
    Very fast and great service dept | Read Full Review
    8/8/2024 12:00:00 AM | Google
  • ★★★★★ Michael Cagno
    | Read Full Review
    8/8/2024 12:00:00 AM | Google
  • ★★★★★ Darlene Wiessmann
    Service staff is professional, courteous and knowledgeable. | Read Full Review
    8/8/2024 12:00:00 AM | Google
  • ★★★★★ Robert Pepsis Jr
    Service was quick and complete.. People were friendly and pleasant..m | Read Full Review
    8/6/2024 12:00:00 AM | Google
  • ★★★★★ Pinky Fishman
    Do not get your car with AJ. Make sure not to get a car from him. He tried to screw me on the price. | Read Full Review
    8/4/2024 12:00:00 AM | Google
  • ★★★★★ Work First
    Stay away from ASSAD JUDAH at this dealership he is a schemey carsalesmen. | Read Full Review
    8/4/2024 12:00:00 AM | Google
  • ★★★★★ Dave Christensen
    | Read Full Review
    8/3/2024 12:00:00 AM | Google
  • ★★★★★ Nick Antonelli
    | Read Full Review
    8/1/2024 12:00:00 AM | Google
  • ★★★★★ Santy Cua
    Very helpful and friendly staff. | Read Full Review
    8/1/2024 12:00:00 AM | Google
  • ★★★★★ Rivers Weezerdome
    Had my Jeep a week / but I’m glad they did - because the right person did the job | Read Full Review
    8/1/2024 12:00:00 AM | Google
  • ★★★★★ Kathleen Freeman
    Very Professional and Knowledgeable. Keeps me upto date on what they are doing and what needs to be done. | Read Full Review
    7/30/2024 12:00:00 AM | Google
  • ★★★★★ Laurel Shauger
    | Read Full Review
    7/27/2024 12:00:00 AM | Google
  • ★★★★★ Ralph Dandorf
    Perfect service! | Read Full Review
    7/27/2024 12:00:00 AM | Google
  • ★★★★★ amparo giraldo
    The costumers services is great | Read Full Review
    7/27/2024 12:00:00 AM | Google
  • ★★★★★ George Soutter
    | Read Full Review
    7/27/2024 12:00:00 AM | Google
  • ★★★★★ Sal Tozzi
    Called my salesman Anthony about a problem with my leather lifting up on dashboard. Got a call from service department asking a couple questions. Truck was just off warranty. Fifteen minutes later I got a call back saying that they will change out dashboard as a good will service. A week later i got a call when part was in and set up | Read Full Review
    7/25/2024 12:00:00 AM | Google
  • ★★★★★ Steven Seeger
    Took care of my issue with the new vehicle and got me back out on the road !! | Read Full Review
    7/23/2024 12:00:00 AM | Google
  • ★★★★★ Dawn Lemoncelli
    | Read Full Review
    7/22/2024 12:00:00 AM | Google
  • ★★★★★ Samantha Simmons
    Krstana was amazing all around. She made the buying process a breeze and her hospitality was just as wonderful. I highly recommend asking for her if you’re coming here to buy! | Read Full Review
    7/22/2024 12:00:00 AM | Google
  • ★★★★★ Frances Swidrak
    | Read Full Review
    7/22/2024 12:00:00 AM | Google
  • ★★★★★ thunder cloud
    | Read Full Review
    7/20/2024 12:00:00 AM | Google
  • ★★★★★ Carl Ruppel
    Car was finished early. Great space to wait in lounge. Got some work done while waiting! | Read Full Review
    7/19/2024 12:00:00 AM | Google
  • ★★★★★ Samantha Cottrell
    Super friendly and informative. Great service as always. | Read Full Review
    7/18/2024 12:00:00 AM | Google
  • ★★★★★ Samantha
    Nice job, all the problems were done in none time | Read Full Review
    7/18/2024 12:00:00 AM | Google
  • ★★★★★ Bev Upton
    All the salespeople there are so nice and compassionate. This is my 3rd vehicle from Franklin Sussex auto mall, I don’t go anywhere else. Love these guys! ?? | Read Full Review
    7/16/2024 12:00:00 AM | Google
  • ★★★★★ Joey LaBarck
    | Read Full Review
    7/16/2024 12:00:00 AM | Google
  • ★★★★★ john murphy
    | Read Full Review
    7/16/2024 12:00:00 AM | Google
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