Return to complete listing of Chrysler Service & Maintenance Servicing Middleburg Heights

Mon: 07:30 am - 06:00 pmTues: 07:30 am - 06:00 pmWed: 07:30 am - 06:00 pmThur: 07:30 am - 06:00 pmFri: 07:30 am - 06:00 pmSat: 08:00 am - 04:00 pmSun: Closed

General Service
Oil Changes
Tire Maintenance
Brake Service
Battery Service

Why should you visit a Mopar service center?

Regardless of whether you drive a Chrysler, Dodge, Jeep®, Ram, FIAT® or another brand vehicle, we offer fast and professional service for nearly all makes and models.

Fast and convenient service
No appointment needed
Service for nearly all makes and models

Complimentary multi-point inspection
Tires and other services available

Coupons and Rebates for extra savings
Factory-trained, certified technicians

Backed by the World's Best Brands Mopar® Express Lane uses parts and products from the most trusted automotive brands.

Mopar® Express Lane uses only genuine Chrysler, Dodge, Jeep®, Ram and FIAT® Brand parts. All parts have been tested to ensure function, fit and finish of original specifications.

Magneti Marelli® parts are used on all other makes and models. Magneti Marelli has been a leader in both quality and innovation for 95 years and counting.

Mopar® Express Lane recommends Pennzoil® Motor Oil. We also offer the highest quality Pennzoil synthetic oil, keeping your engine clean and extending the life of your oil change for an even greater value.

The lifeblood of your Vehicle

The importance of regular oil changes can’t be overstated in keeping your engine running smoothly. Schedule an appointment with our highly trained technicians for help in finding the right oil for your needs or drop in for Express Lane service.

The Many Benefits of Engine Oil At its most basic, oil keeps your engine running. It also serves a number of other functions that help to prolong the life of your vehicle.

Friction Reduction
Heat Reduction

Engine Cleaning
Weather Tolerance

Rust and Corrosion Prevention
Improved Performance

How to Read your Tires

A vehicle asks a lot of its tires. By learning how to identify wear and decipher your tire's sidewalls, you'll be better prepared to deal with the issues that arise when rubber meets road.

BRANDS WE CARRY

Goodyear
Dunlop
Kelly
Bridgestone®

Firestone
Michelin®
BFGoodrich
Uniroyal

Continental
General
Yokohama®
Pirelli®

Falken
Ohtsu
Hankook
KUMHO

Nexen
Toyo
Nitto

Stop on a Dime

Make sure your brakes are functioning at their best with expert service from Mopar®. Learn how to spot signs of wear and what to do about them as well as how to extend the life of your brakes and what to look for when shopping for new brake pads and rotors.

Benefits of Magneti Marelli Brakes, offered by MoparMagneti Marelli brakes, offered by Mopar®, stand out from the competition. Learn what makes them so effective and what to look for when shopping for brake pads.

Ultra-Quiet Braking
New Brake Hardware

Superior Braking Performance
Rigorously Tested

Stainless Steel Hardware
Lifetime Limited Warranty

How can I extend the life of my brakes? The way you drive will make a significant impact on the life of your brakes. Avoid having to make hard stops by maintaining a safe distance from other vehicles and coasting to a stop when possible. Pay attention to any unusual noises or vibrations when braking and get them checked out—early intervention can avoid costly repairs.

How do I know when my brakes need to be replaced? By the time you notice the most obvious signs of brake wear, such as squealing or grinding noises when you brake, juddering or longer stopping distances, it may be too late for an easy fix. Regularly inspect your brakes, paying attention to the thickness of your brake pads and to any indicator lights on your dashboard. Also, you should make note of the recommended service intervals for your brakes and take your vehicle in for regular maintenance.

What causes my brakes to overheat? The friction from braking results in heat. When you brake aggressively or hold down the brake for a long time (such as when going downhill with a heavy load), it can put a lot of pressure on your braking system and can even “glaze” your brake pads by wearing them down to the point that they have trouble generating enough friction to stop. You can avoid overheating your brakes by driving more cautiously, downshifting instead of pressing the brakes to slow your vehicle and by staying on top of regular maintenance of your brakes.

How to Extend the Life of Your Battery

The average battery will last three to five years, but you can ensure that your battery’s lifespan will be in the higher end of that range with these tips.

Clean Your Battery
Limit Heat Exposure

Avoid Short Trips
Clamp Your Batteries

Turn Off Extra Features
Test Your Battery

How do I choose the right battery for my vehicle?Generally, a battery provided by your vehicle manufacturer or an original equipment manufacturer will be specifically designed for your vehicle, ensuring a seamless replacement. Mopar® stocks batteries for current-model FCA US LLC vehicles, so you can find the right one for your needs.

How do I recharge the battery? If your battery has no charge at all, you can use a battery charger to recharge it. Check the instructions on your charger and make sure that your vehicle and the charger are off before connecting any cables.

How do I know when my battery needs to be replaced? Look for signs that your battery may be nearing the end of its life, like electrical issues, a slow-starting engine or a check engine light on your display. When examining the battery directly, look for corrosion on the terminals, a sulfurous smell that could indicate leakage or a bloated or swollen battery case.

About Spitzer Motor City Inc

Spitzer Motor City Inc is your authorized Chrysler, Jeep, Dodge or Ram dealership service center, offering competitive pricing on all automotive repairs. Our factory-trained technicians can service any make or model vehicle for everything from routine maintenance to major repairs.

Dealer Conveniences

Shuttle Service Available
We Offer Rentals
Spanish Speaking
Free WiFi
We Have Early Bird Hours
We Offer Mopar Accessories
We Offer Mopar Performance Parts
Certified Technicians

Call (216) 503-4392 today to schedule your next appointment.

Our technicians at Spitzer Motor City Inc are ready to help you!

Spitzer Motor City Inc is a BusinessLink Dealer!

Own a business? Become a BusinessLink member and enjoy dealership perks like expedited service, complimentary shuttles, loaner vehicles and access to our trusted network of up fitters.

Membership is free, with no dues or fees, and benefits include:

Next Available Bay Service: Members are always first in line for maintenance and repair work
Service all Makes and Models: BusinessLink dealers will now work on your entire fleet.
Loaner Vehicles: A complimentary Alternate Transportation Contract is included with the purchase of any new vehicle.
Extended Service Hours: Longer hours mean your vehicle will be ready faster.

Call Spitzer Motor City Inc today at (216) 503-4392 to learn more

Check for Vehicle Recalls

Customer Reviews

★★★★★ Kristin Tuttle
Super smooth buying process and great sales people | Read Full Review
5/28/2025 12:00:00 AM | Google
★★★★★ J D
I had been coming here for about a year and no issues. Today I come in here for a routine oil change pulled into the garage and my car was instantly taken back. In almost 2 1/2 hours later my car was done. I go to the receptionist to pay and gave her my apple card and she tells me she needs a card with numbers and apple card is blank | Read Full Review
5/28/2025 12:00:00 AM | Google
★★★★★ Kevinkohl848
They were quick to help with our needs and we're very knowledgeable about the vehicle. Very good customer service. | Read Full Review
5/23/2025 12:00:00 AM | DealerRater
★★★★★ Raeanna Kavalec
| Read Full Review
5/23/2025 12:00:00 AM | Google
★★★★★ Zoraida Ortiz
Mrs. Karen Howard is a wonderful sales person!!! Has a great attitude and was willing to making sure we left happy from there. Mrs Karen thank you for your help and for your patience!!! Keep up the great work!!! | Read Full Review
5/20/2025 12:00:00 AM | Google
★★★★★ David Dalton
I bought ram truck with 100000 miles warranty. My last 5k on warranty got oil change n asked about check engine light they basically blew me off on it got oil change n when cam for next one still same problem they was like we have no record about light n now you past warranty.. basically they didn't deal with issue Pryor cause they | Read Full Review
5/17/2025 12:00:00 AM | Google
★★★★★ Tim
Most of the deal was done over text. Was ok, tried to raise price above advertised, but then went back down. The process was was quick and easy. The vehicle was not cleaned very well. Was told detailed was not there. On the way home discovered the wipers didn’t work. So, veh. Was not checked over very well. All salesman would say is | Read Full Review
5/14/2025 12:00:00 AM | DealerRater
★★★★★ Ray McMurray
Was one of the best experiences in buying a vehicle. Ashley was awesome and very helpful. Also, the dealership provided a great experience to complete the purchase. | Read Full Review
5/13/2025 12:00:00 AM | Google
★★★★★ Joseph Anselment
If you plan on buying a Chrysler, Dodge, Jeep, or Ram, stop in and see Winthrop. He is the best car salesman I have had the pleasure of doing business with. The team there is great. I'm sure you won't be disappointed. | Read Full Review
5/13/2025 12:00:00 AM | Google
★★★★★ Nav Rai
Service receptionist lady needs to know how to deal with customers. I called her for my recall but she said I don’t have any. Later I gotta call other dealers to fix my recall. Never ever will go there again. Arrogant lady | Read Full Review
5/12/2025 12:00:00 AM | Google
★★★★★ Onelovelena
I had the best experience at this dealership! Winthrop Defreitas was excellent and worked with me to get me into a new gladiator! | Read Full Review
5/11/2025 12:00:00 AM | DealerRater
★★★★★ Justin nastasi
I never write reviews, especially bad ones because I know how they can hurt a business, being a fellow business owner myself. But I want to write this review to let other people know to stay a thousand miles away from this dealership. I originally took my truck to Deacons in Mayfield who is absolutely the best RAM dealership out ther | Read Full Review
5/10/2025 12:00:00 AM | Google
★★★★★ M’s
Called in to schedule a service. Lisa was super helpful & made it easy to get my service scheduled. I cannot recommend Paul enough in service, he is outstanding and made sure I was well taken care of! Jonathan G in Finance, is very knowledgeable and helpful, will be sending friends and family to make their next trade or purchase here | Read Full Review
5/9/2025 12:00:00 AM | Google
★★★★★ John Watson
I had a fantastic experience at Spitzer Jeep RAM in Brook Park! From the moment I walked in, the staff provided exceptional customer service—warm, welcoming, and genuinely helpful. I want to give a special shoutout to Paul, my service advisor—you’re the bomb.com! Thank you so much for taking great care of my car and making the whole | Read Full Review
5/8/2025 12:00:00 AM | Google
★★★★★ Ewtpbull
We had a very good experience at Spitzer Jeep,,/Ram everyone introduced themselves to us and they all asked if we had questions or and needed anything. The whole team wanted to make our experience as good as possible. We appreciate that.. good job Spitzer !! | Read Full Review
5/8/2025 12:00:00 AM | DealerRater
★★★★★ Raven Jackson
I love my new car but definitely some hiccups with approval process as with most dealers. Ashley’s as my sales rep and she was friendly. The guy who works in finance was alright. The sales manager was not very helpful. Pulled my dad’s lowest credit score then told us they looked at all three bureaus and pulled the highest which was a | Read Full Review
5/8/2025 12:00:00 AM | Google
★★★★★ Deron Battle
Voicemail is full so you can’t get an update on your car if they don’t pick up. Amazing service! | Read Full Review
5/8/2025 12:00:00 AM | Google
★★★★★ Wjw372
My service experience at Spitzer Chrysler Dodge Jeep ram on Brook Park Road as always was a simple and pleasurable experience working with Paul Fay made it such a streamline and simple process. | Read Full Review
5/7/2025 12:00:00 AM | DealerRater
★★★★★ Greenfieldadam0
Sptizer really took care of me. Tony and Ted went above and beyond. Will refer everyone I know when they need a car. | Read Full Review
5/6/2025 12:00:00 AM | DealerRater
★★★★★ Larnye Greene
Josh Bartholomew was a big help with purchasing my vehicle. He made the process super easy and really worked with me to get the best deal available. I appreciate his hard work! | Read Full Review
5/6/2025 12:00:00 AM | Google
★★★★★ Sarah Pfaff
Isiah Banks was a FANTASTIC sales rep. I would highly recommend working with him at this dealership. He made the process easy and fun! | Read Full Review
5/6/2025 12:00:00 AM | Google
★★★★★ M’s
Called in for a light that keeps popping up on my dash and needed to schedule a service. Lisa was super helpful and made it easy to get my service scheduled. | Read Full Review
5/6/2025 12:00:00 AM | Google
★★★★★ Emily Feldenkris
Sold a “certified used car” that turned out to be a lemon and not actually be certified. Will never go here. | Read Full Review
5/6/2025 12:00:00 AM | Google
★★★★★ sarah.lmt
My family had a wonderful experience buying a car at Spitzer. Our salesman Edward Petrella got us a great deal and made everything about the process of buying super easy. We will only ever buy from Ed at Spitzer! Everyone we interacted with from the time we were greeted until we signed was kind and helpful. It was the most comfortabl | Read Full Review
5/3/2025 12:00:00 AM | DealerRater
★★★★★ Gcomnick
Very friendly, Tony Black and Winthrop Defreitas took very good care of me, minimal sales pressure and wanted to be sure I found the right vehicle at the best price. Thank you | Read Full Review
4/29/2025 12:00:00 AM | DealerRater
★★★★★ Sarah Marie
Both my husband and I agree that buying a car from Edward Petrella at Spitzer Jeep RAM in Brook Park was the best experience that we’ve ever had purchasing a car. We found a wonderful car, certified with a warranty, for a really great price. Our salesperson, Ed, was kind, hospitable and made everything about the process of purchasi | Read Full Review
4/29/2025 12:00:00 AM | Google
★★★★★ Rhythm Entertainments
Really bad experience in service department. Arrogant white women. | Read Full Review
4/29/2025 12:00:00 AM | Google
★★★★★ Ken
I had a fantastic experience leasing my new 2025 Jeep Wrangler Sport 4xe at Spitzer Jeep Ram Brook Park! Ash Nelich was my salesperson, and she was absolutely wonderful -- enthusiastic, knowledgeable, and clearly passionate about Jeeps (she even drives a Wrangler herself!). It made the whole process fun and easy. Jesse Lee in finance | Read Full Review
4/28/2025 12:00:00 AM | Google
★★★★★ Thomas Gibson
My wife and I had the best experience with the sales person Angelica, she was detailed worked with us to make sure all of our needs were met! a 5 star experience all around! Thank you Angelica Thomas and Sher Gibson | Read Full Review
4/28/2025 12:00:00 AM | Google
★★★★★ jason nall
I recently purchased a 2025 Durango and I couldn’t be happier. Winthrop Defreitas was my guy and he got me exactly what I wanted. He and everyone over at Spitzer were very helpful and I can’t thank them enough. | Read Full Review
4/21/2025 12:00:00 AM | Google
★★★★★ Brittney Matuschek
Blake was great to work with. He was fair and honest. Didn’t push us into a sale. I HIGHLY recommend working with him. He really takes the time the know what you like. From there Justin the Finance manager and Ted the desk manager worked their magic and got us into the exact car we wanted at our budget! | Read Full Review
4/18/2025 12:00:00 AM | Google
★★★★★ tinabadge87
I took my Jeep Cherokee in for an Srrvice appointment and had the pleasure of working with Mr Paul Fay. Because of the wonderful experience I had working with him, I would request him the next time I needed servicw. | Read Full Review
4/18/2025 12:00:00 AM | DealerRater
★★★★★ Samuel Roman
Blake, and the management, were very helpful and patient with me throughout the entire buying process. Even when my “dream truck” was sold they continued to look for better options for me. We test drove a total of 3 trucks and at the end of the day I felt like nothing was going to work. I told them a list of things I needed in my per | Read Full Review
4/17/2025 12:00:00 AM | DealerRater
★★★★★ Samuel Roman
Blake Reinhart, and the management, were very helpful and patient with me throughout the entire buying process. Even when my “dream truck” was sold they continued to look for better options for me. We test drove a total of 3 trucks and at the end of the day I felt like nothing was going to work. I told them a list of things I needed | Read Full Review
4/17/2025 12:00:00 AM | Google
★★★★★ KevinL.
Where to begin. First let's start off with an appt to have my front end checked out. That lasted a total of 3 hours and the service department wanted to upsell me so much over what I initially came in for. After asking about just the parts I wanted/needed a new appt was made to have the work done. I called the service department to a | Read Full Review
4/17/2025 12:00:00 AM | DealerRater
★★★★★ William Bowman
Don't ever come here to buy parts especially if you're paying cash they give you the wrong parts and then want to send you a check back in the mail for your refund. | Read Full Review
4/15/2025 12:00:00 AM | Google
★★★★★ Kevin Litvak
Where to begin. First let's start off with an appt to have my front end checked out. That lasted a total of 3 hours and the service department wanted to upsell me so much over what I initially came in for. After asking about just the parts I wanted/needed a new appt was made to have the work done. I called the service department to a | Read Full Review
4/15/2025 12:00:00 AM | Google
★★★★★ Douglas Vorhees
Okay get ready for a story so I got my dream car from these guys which soon turned into a nightmare!! I got the car December 28 2024 took it for a test drive and noticed a flat tire indication for the back left. So I asked will that be fixed? Said yes they do a whole trip on it I figured it was flat due to being very cold outside so | Read Full Review
4/7/2025 12:00:00 AM | Google
★★★★★ Eliezer Martínez
The truth is that this dealership only vehicles in poor condition, they offer you two weeks after having them, they give you failures and I make it public because my brother the vehicle they gave him in two weeks the engine presented failures since November 2024 until today he is in the service workshop of them and they do not give a | Read Full Review
4/3/2025 12:00:00 AM | Google
★★★★★ Gary
Bought my last four vehicles from Spitzer, never had as easy an experience as I had with Adama Sow. The entire crew worked to ensure an easy transition from old to new vehicles. Thanks again to Adama Sow and company! | Read Full Review
4/2/2025 12:00:00 AM | DealerRater
★★★★★ Jordan Hayes
I had a horrible car buying experience here. For reference I went to two other dealerships (including another spitzer in Amherst) that same day and had positive experiences and even bought a car at another dealership that day. Here are a few red flags from my experience at this dealership. 1. They don't have the prices on the vehicle | Read Full Review
4/2/2025 12:00:00 AM | Google
★★★★★ Mary Kaye Pitzen
There is nothing enjoyable about the car buying process, except that Joshua Bartholomew went above and beyond to make the experience more enjoyable. Joshua is professional and polite and he listened to what my concerns were, stuck to my wish list and he found me the perfect match. I normally don't care what I drive but this is the | Read Full Review
3/31/2025 12:00:00 AM | Google
★★★★★ JOYCERT1995
My sales person was David Atkins. He was phenomenal. He was able to get me the exact Jeep I was looking for and I love it! | Read Full Review
3/26/2025 12:00:00 AM | DealerRater
★★★★★ Connie Monachino
| Read Full Review
3/25/2025 12:00:00 AM | Google
★★★★★ Pat Stanfield
Friendly staff, helpful, knowledgeable. Angelica was a very nice sales associate that answered our questions and made us feel at home. | Read Full Review
3/19/2025 12:00:00 AM | Google
★★★★★ Tenaya Brooks
Had A great experience today @ the dealership with Joshua Bartholomew.Got my new vehicle ??.Joshua was very knowledgeable about the vehicle of my interest and went above and beyond too meet all my needs.I really appreciate you guys and keep up the great work ????!!!! | Read Full Review
3/19/2025 12:00:00 AM | Google
★★★★★ eric
Thank you Karen Howard so much for your help purchasing our new Jeep Grand Cherokee. | Read Full Review
3/16/2025 12:00:00 AM | DealerRater
★★★★★ hortonhero1
I employees at the dealership were excellent they all did a great great. To make sure that my needs were keep. | Read Full Review
3/13/2025 12:00:00 AM | DealerRater
★★★★★ hortonhero1
The Dealer was just amazing. They all worked hard to make sure that I received my New Ram. | Read Full Review
3/7/2025 12:00:00 AM | DealerRater
★★★★★ Matthew Frey
My Ram was hit and I wanted to have my vehicle repaired by a dealer rather than a smaller shop. 2 weeks ago to the day I dropped off the vehicle after the other driver’s insurance sent paperwork over to spitzer. I was told it needed a left rear axle shaft, left rear axle seal, left rear bearing, rear axle fluid, and axle sealant. Sup | Read Full Review
3/6/2025 12:00:00 AM | Google
★★★★★ Celina Pagan
Had an amazing experience at Spitzer Jeep on BrookPark rd. My salesman was Adam Snow. I hate the process of purchasing vehicles but Adam changed that for me when leasing my hybrid. I will go back:) | Read Full Review
3/4/2025 12:00:00 AM | Google
★★★★★ nikolicsam1
I was in a jam with a vehicle and ended up at your dealership and met Dave Atkins and he really really helped me out that dude was awesome. I appreciate your guys’s help help and I would recommend your dealership to anybody that asked me where I got my Jeep again thank you guys. | Read Full Review
2/28/2025 12:00:00 AM | DealerRater
★★★★★ Rebecca Vaughn
I’m only giving two stars because our salesman was really nice. I bought a used car in August and it’s been nothing but trouble since I got it. I’ve had to replace spark plugs, knock sensor, both air filters. The engine light came on so I went to get it scanned and the shop estimated 4k in repairs from struts to leaking coolant conta | Read Full Review
2/27/2025 12:00:00 AM | Google
★★★★★ Jeremiah Egnor
It's 2025. There is no reason that I should not be able to search part inventory and pricing online. | Read Full Review
2/23/2025 12:00:00 AM | Google
★★★★★ K B
If your buying brand new vehicles definitely go here, traded my Cherokee for a 2018 wrangler. For staters it was never cleaned properly from previous Owner full of dog hair and dog piss in the back sit, when you turn on the heat or air dog smell would blow out even after the cleaned it the cabin filter was impacted with dog hair. My | Read Full Review
2/18/2025 12:00:00 AM | Google
★★★★★ Michael Harper
Had a nice experience buying a car here recently. The salesman, Isiah, was professional, reasonable and honest and made the experience easy. Would recommend this dealership and Isiah for anyone in the market for a new or used vehicle. | Read Full Review
2/17/2025 12:00:00 AM | Google
★★★★★ lavonda coker
I have to give them a round of applause! They took care of me. I purchased my second car from Spitzer Jeep on Brookpark! Karen Howard was my sales lady was terrific! I had been working with her for a while and she had so much patience with me and waited until I was ready and when I was she went above and beyond my expectations. I app | Read Full Review
2/6/2025 12:00:00 AM | Google
★★★★★ bruce fine
The staff was friendly, but your policies not so much. I was there Saturday to look at a specific truck that apparently was at a different location but on your site, this was the 1st flag. Then I was steered toward another on site that I didn't care for. 2nd flag, then was ask to sign a paper stating if I like something I was willing | Read Full Review
2/3/2025 12:00:00 AM | Google
★★★★★ Teana Payne
Great experience for the 3rd time at Spitzer Winthrop Defreitas helped me through the whole experience with purchasing my new vehicle thanks again from a very satisfied customer | Read Full Review
1/28/2025 12:00:00 AM | Google
★★★★★ Vanboltk
Friendly quick service. And keep you informed about what is going on during the process | Read Full Review
1/28/2025 12:00:00 AM | DealerRater
★★★★★ Rebecca Vaughn
I’m only giving two stars because our salesman was really nice. I bought a used car in August and it’s been nothing but trouble since I got it. I’ve had to replace spark plugs, knock sensor, both air filters. The engine light came on so I went to get it scanned and the shop estimated 4k in repairs from struts to leaking coolant conta | Read Full Review
1/26/2025 12:00:00 AM | Google
★★★★★ danieljkasaris
Tony didn't play the typical car salesman games. He was strait not nonsense and made the process actually enjoyable. It was a fresh change from my Past experiences. | Read Full Review
1/23/2025 12:00:00 AM | DealerRater
★★★★★ Zahid Khan
My purchase of a 2024 Jeep Wrangler on September 12, 2024, was exceptionally smooth, thanks to the outstanding service provided by Mr. Ted ( Sales Manager )who ensured that the entire transaction, from entering the dealership to receiving the new keys, was seamless and efficient. | Read Full Review
1/17/2025 12:00:00 AM | Google
★★★★★ Michelle Curry
If I could give a 0 I would. When I leased my jeep a couple years ago I was not treated well by the one salesman who was pressuring me to make a decision and when I said I wanted to go home and talk to my husband he proceeded to say, “oh so you can’t make the decisions”. I still ended up leasing through them because I hate going thr | Read Full Review
1/16/2025 12:00:00 AM | Google
★★★★★ rd395435
I received a recall notice and called in to make an appointment. The person set up the time and also indicated there were two more recalls in the system. Dan Harris in your service department did a great job in getting these taken care of. He also provided a driver to take me home and also had a driver pick me up at home to bring bac | Read Full Review
1/14/2025 12:00:00 AM | DealerRater
★★★★★ Zahid Khan
I leased the car on September 12, 2024, and paid all necessary fees. However, I subsequently discovered that I was overcharged for the car note and license plate. Specifically, I paid $100 for the plate, but it was only a transfer, which costs $6. Since September 12, 2024, I have been in contact with Spitzer, and they acknowledge tha | Read Full Review
1/13/2025 12:00:00 AM | Google
★★★★★ Will D
Received recall notice from Ram 2021 Truck. 9:00am Apt. Told it would take an hour, maybe a bit longer( prior to apt). Almost 4 hours later. Operator finally answered at 12:45 & said she is going straight to Dan (service) & I was to except a call back from either one within minutes... (Promised me) Still no Call 30 minutes later. 10 | Read Full Review
1/13/2025 12:00:00 AM | Google
★★★★★ Bill Scott
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1/9/2025 12:00:00 AM | Google
★★★★★ Peter Lewis
And here’s my update two months later: Service department is friendly but it stops there. Disorganized and a lack of sufficient communication sums it up. But, again, they’re nice. The sales team is the WORST. They are unresponsive. I even went in there (to a showroom with zero customers) to speak with the salesperson or the sales m | Read Full Review
1/8/2025 12:00:00 AM | Google
★★★★★ Luke T.
Our experience with Spitzer Motor City Inc. was incredibly disappointing. The sales representative, Bob Paradise, was overly pushy, rude, and borderline degrading. Instead of focusing on understanding our needs, he insisted on meeting in person and made an unprofessional comment, stating, "You are not actually willing to let yourself | Read Full Review
1/5/2025 12:00:00 AM | Google
★★★★★ Wanderlin Concepcion
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12/31/2024 12:00:00 AM | Google
★★★★★ Jason Dalton
Let me tell you guys this I’ve been having a really bad day just trying to get my brakes fixed because it almost really hurt me and my kids and I can’t find the lug nut key to get the locked lug nuts off and they took all four of them off and didn’t even charge me for it and replaced all four of them. Ed biro And the service tech S | Read Full Review
12/30/2024 12:00:00 AM | Google
★★★★★ Ted
I like this dealership because I was dealing with Ganley Dodge in before and I was very displeased with them | Read Full Review
12/22/2024 12:00:00 AM | DealerRater
★★★★★ Marissa Marie
| Read Full Review
12/18/2024 12:00:00 AM | Google
★★★★★ Daniel Price
I called the parts department ahead of time to make sure something (you can only buy at a dodge dealer btw) was in stock, after hearing him groan about it he said it was so i came in. When i asked for it the gentleman gave me a whole spiel about how he doesn't think they have it until I told him i called ahead THEN he went in the b | Read Full Review
12/18/2024 12:00:00 AM | Google
★★★★★ ndskibum
The entire process of buying our plug-in Jeep Grand Cherokee was straightforward and pleasant. This was our second purchase from our sales associate, David Adkins, and he ensured we were appropriately apprised of the right choice of vehicle for us. | Read Full Review
12/17/2024 12:00:00 AM | DealerRater
★★★★★ MichelleS
Joel Wilson was fantastic to work with at Spitzer Jeep. He has been in the business for years and was extremely helpful even when I showed up without an appointment. | Read Full Review
12/16/2024 12:00:00 AM | DealerRater
★★★★★ Alison Smith
The owner Tony Black is a class act! He followed through with a problem I had the same night. I would recommend this company to anyone in the near future. Thank you Tony! | Read Full Review
12/13/2024 12:00:00 AM | Google
★★★★★ Allen Forge
Went there over the weekend to look at a "2024 Dodge Hornet RT AWD" because of their Holiday deal "Our Lowest Down Payment $269/mo - 42 Month Lease with $0 Down Payment" The manager along with the salesman came to me with their lease spreadsheet for the vehicle and showed that I had to put 1k down for a 580/month lease for 36 mont | Read Full Review
12/13/2024 12:00:00 AM | Google
★★★★★ Lex M
Had the pleasure of working with Tony Black and Adama this past week with new car searching, they were both beyond helpful and determined to accommodate all my needs and wants in a suv within the price range! I will be recommending all family and friends to go see them as well as myself being a forever returning customer! | Read Full Review
12/12/2024 12:00:00 AM | Google
★★★★★ Michelle Shapiro
Joel, Ted, Tony, Isaiah and team were fabulous! I highly recommend. | Read Full Review
12/7/2024 12:00:00 AM | Google
★★★★★ Summer Williams
If you need a new ride you GOTTA go see my guy Dave! He made the process of buying a car smooth and easy and he is very informative! Jesse also is a big help getting your paper work set up and done and making sure you leave happy! Thank you Jesse and Dave for making this process go as smooth as possible! | Read Full Review
12/5/2024 12:00:00 AM | Google
★★★★★ anndeluca68
Tara Geraldi made sure that a problem with the auto stop/start was taken care of as well as tire pressure. Because of the cold she personally brought my car to the front so I wouldn’t have to walk around to get it. | Read Full Review
12/5/2024 12:00:00 AM | DealerRater
★★★★★ bkpekelly2
Purchased our 2024 Jeep Gladiator at Spitzer. It was a very pleasant experience from start to finish. Sales Consultant Nick Masa was great to work with. | Read Full Review
12/3/2024 12:00:00 AM | DealerRater
★★★★★ Veronica Silva
Saleman Adam was fantastic and sweet. Manger Ted was also fantastic and very helpful and we negotiate a great price for a 2021 Jeep Cherokee. Not my first time purchasing from Spitzer. Great service, Great people! | Read Full Review
12/3/2024 12:00:00 AM | Google
★★★★★ newlife32223
I was not very happy a about the price for the of a battery and high price for service. | Read Full Review
12/2/2024 12:00:00 AM | DealerRater
★★★★★ Isis Jimenez Irizarry
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11/30/2024 12:00:00 AM | Google
★★★★★ dareckduwe
Great service as soon as I walked in the door. Quick and painless and was given a rental! | Read Full Review
11/27/2024 12:00:00 AM | DealerRater
★★★★★ wstrong
My Sales consultant Joel Wilson was very professional, helpful and followed up with me after the sale. | Read Full Review
11/27/2024 12:00:00 AM | DealerRater
★★★★★ Adam Tahan
Buying with them was great, but that was back when I had family working there. They have all moved on to better since. The sales calls afterward get annoying. After politely asking twice to be removed from their list, they'll still call. The girl that initially answers their calls shouldn't be in any customer service position. My kin | Read Full Review
11/25/2024 12:00:00 AM | Google
★★★★★ chrissy
Lisa Leclair is so friendly and great to work with. I've never had any problems when she is my tech, she goes out of her way to be sure I'm satisfied and that my car is ready when I need it. | Read Full Review
11/19/2024 12:00:00 AM | DealerRater
★★★★★ Ashlee C
Completely satisfied and more than happy, blessed to choose them. Karen Howard is a sweetheart, she takes you by the hand with her team. I was looking for a price range, a 4x4 SUV and an extra was a red one?? and I GOT EVERYTHING AND MORE | Read Full Review
11/15/2024 12:00:00 AM | Google
★★★★★ George Hronis
Bob Paradise can not be trusted and don’t think for one minute this is a honest dealership bob gave me a price then in the paper work had a charge for some recovery BS (which your paying for their security at the dealership is what it’s actually for)for more the the discounted price and never said anything and I made the mistake of | Read Full Review
11/7/2024 12:00:00 AM | Google
★★★★★ Sierra Morris
I am so pleased with the customer service here at Spitzer. Karen Howard was the rep who fought hard to help me get in the new vehicle I got! I couldn’t be more thankful and appreciative of this company! So if you are looking for a great spot for cars with great customer service, this is your place!! Ask for Karen Howard and tell th | Read Full Review
11/6/2024 12:00:00 AM | Google
★★★★★ [email protected]
We (wife and self) are extremely pleased with the overall experience. Out experience is based on sales representative Mr. Joel Wilson. Mr Joel Wilson is a CLASSY individual. Mr. Wilson...is s star, with his informative details, understanding our need and patience we have built a strong trust with Mr. Joel Wilson. When we come by to S | Read Full Review
11/4/2024 12:00:00 AM | DealerRater
★★★★★ t216
friendly fast approval wasn’t in there a long amount of time was quick and easy | Read Full Review
11/2/2024 12:00:00 AM | DealerRater
★★★★★ John Winkel
Anthony Nemis a great salesperson. He took time to understand my needs and purchasing requirements. He also did a great job training my nervous spouse on the features of the new car. | Read Full Review
11/1/2024 12:00:00 AM | Google
★★★★★ Eve
Service department was so helpful. Thank you! | Read Full Review
10/24/2024 12:00:00 AM | Google
★★★★★ saydee02
I had a great experience here with Karen Howard. The finance group was also incredible. | Read Full Review
10/23/2024 12:00:00 AM | DealerRater
★★★★★ Eric
I replaced the TIPM in my 12-year-old Chrysler and brought it in because I needed the check engine light cleared and reprogrammed. Spitzer had it completed in one hour. I Couldn't be happier. | Read Full Review
10/22/2024 12:00:00 AM | DealerRater
★★★★★ Amira Lee
After hearing from a friend about her nightmare experience here, it’s no wonder this dealership is where it is. Their team couldn’t even be bothered to fully inspect the car or clean out the original issue – sugar inside the car. Instead of fixing the problem, they decided the “solution” was to throw new parts on it and charge for bo | Read Full Review
10/21/2024 12:00:00 AM | Google
★★★★★ Tiffaney Vest
Buying our vehicle wasn't the problem. Our salesmen was great! Never got a white title to get plates. When I contacted them to let them know the plates were expired they told me they would call me right back. Waited 3 hours before going to the dealership because it was close to end of business and hadn't heard anything. When I told t | Read Full Review
10/21/2024 12:00:00 AM | Google
★★★★★ Bradley Parish
I have been calling for 2 months straight for someone to explain to me how they got paid for warranty work on my car but didn’t do the work at all. Jesse , Edward and Don in service all have no clue what is going on and very argumentative without listening. | Read Full Review
10/21/2024 12:00:00 AM | Google
★★★★★ loripax
Good people and great customer service. Jesse Campbell is a hard working and dedicated honest person who helped me. | Read Full Review
10/20/2024 12:00:00 AM | DealerRater
★★★★★ George Hronis
Go somewhere else……charged for recovery if stolen never said a word about it …..said it had a 30 day warranty……..but didn’t put into writing | Read Full Review
10/18/2024 12:00:00 AM | Google
★★★★★ chase
the whole experience was of buying my jeep was excellent, Karen the salesperson was very helpful would definitely recommend using her. | Read Full Review
10/15/2024 12:00:00 AM | DealerRater
★★★★★ Peter Lewis
I was going to leave another star because I’ve gotten in and out pretty quickly for a couple of service/recall issues. They did put a Spitzer frame around my license plate without asking me which I thought was weird, but not the end of the world. However, I’m looking at getting out of my Grand Cherokee and into something new. It’s Oc | Read Full Review
10/8/2024 12:00:00 AM | Google
★★★★★ Doc Smith
Service is terrible they seem to not want to work on my Chrysler Pacifica telling me when the part comes in they will call me come to find out they never ordered it then I had to talked to parts dept they never sent my paperwork to parts to order then when parts told me the part was here Service said come in I got there suddenly Serv | Read Full Review
10/2/2024 12:00:00 AM | Google
★★★★★ docgoodman_61
I regret going to this dealership they don't like my allstate extended warranty they seem to not want to work on my Chrysler Pacifica Deianna in the service dept | Read Full Review
10/2/2024 12:00:00 AM | DealerRater
★★★★★ karenrox88
Winthrop Defreitas was very helpful with helping my find my new car! Five stars from me! | Read Full Review
9/28/2024 12:00:00 AM | DealerRater
★★★★★ Samir Mueen
Worst costumer service they have the manager jessee have 0 respect and they charge over price I did pil change and tire rotation they charge me 450 dollars for what ?? I never go this place again | Read Full Review
9/23/2024 12:00:00 AM | Google
★★★★★ billieschiavone
The dealership was fine. My salesman amazing. The girl I delt with on the phone lied to me or the sales manager did. One or the other | Read Full Review
9/19/2024 12:00:00 AM | DealerRater
★★★★★ dyeckel
Lisa Leclair is very personable, and my vehicle service experience exceptional. A 10 out of 10 in my book. | Read Full Review
9/18/2024 12:00:00 AM | DealerRater
★★★★★ Clutchkid216
I had an awesome car buying experience at Spitzer CDJR, thanks to David! He made the whole process super easy and stress free. He really listened to what I wanted, answered all my questions, and never pressured me into anything. I'm so happy with my new ride and can’t recommend David enough! If you're looking for a smooth, no-hassle | Read Full Review
9/18/2024 12:00:00 AM | Google
★★★★★ David Specht
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9/17/2024 12:00:00 AM | Google
★★★★★ dspecht45
On June 9th, my 2021 Dodge Charger, with only 42,000 miles, experienced an electrical issue. Mopar recommended I take the car to Spitzer, the nearest Dodge service center. On June 11th, Spitzer informed me that they had "fixed" the issue, which they attributed to a missing PCM fuse. This was puzzling since the fuse box had not been t | Read Full Review
9/17/2024 12:00:00 AM | DealerRater
★★★★★ Wjw372
David Adkins and Ted both helped me get into my second Gladiator in less than 6 months and even finding a second one like I wanted. Awesome team to work with! | Read Full Review
9/16/2024 12:00:00 AM | DealerRater
★★★★★ Debra Gee
I would give David Adkins and Spitzer 100 stars because I just bought a 2024 Jeep Wrangler and once again, it was the best car-buying experience ever! David Adkins and every one at Spitzer is so nice, knowledgeable and helpful. I will always buy my Jeeps from David and Spitzer! | Read Full Review
9/13/2024 12:00:00 AM | Google
★★★★★ Audrea Woodrich
I went in for my second oil change and the person at the counter told me I needed all this other stuff according to my suggested service. I thought it was really early at 14,000 mi to be having $300+ plus of maintenance done but the manufacturer suggested it and I'm new to having a Jeep so I did it. Once I got home my husband looked | Read Full Review
9/12/2024 12:00:00 AM | Google
★★★★★ lfish2010
Long time customer Joel Wilson is my go to person Treats me like a queen always bends over backwards to make sure I'm satisfied | Read Full Review
9/11/2024 12:00:00 AM | DealerRater
★★★★★ Donna Candiotti
Nick was fantastic! The entire car-buying experience was outstanding! From beginning to end, Nick provided us with invaluable knowledge and guidance every step of the way. I can't express enough how wonderful our experience was. Everyone was incredibly friendly and accommodating. We will absolutely be returning — this is the only pla | Read Full Review
9/10/2024 12:00:00 AM | Google
★★★★★ David Ramon Specht
**Worst Service Department I've Ever Encountered** On June 9th, my 2021 Dodge Charger, with only 42,000 miles, experienced an electrical issue. Mopar recommended I take the car to Spitzer, the nearest Dodge service center. On June 11th, Spitzer informed me that they had "fixed" the issue, which they attributed to a missing PCM fuse | Read Full Review
9/10/2024 12:00:00 AM | Google
★★★★★ Phil Williams
Tony Nemi is an awesome salesman; always have good experiences | Read Full Review
9/7/2024 12:00:00 AM | Google
★★★★★ Megan Frederick
Ahmad Othman was great to work with! | Read Full Review
9/7/2024 12:00:00 AM | Google
★★★★★ Dashia Thompson
Noah was a great salesman. He had good customer service skills and was very professional. With his help, I was able to leave the dealership with a vehicle that I wanted. Highly recommend if you’re car shopping! | Read Full Review
9/7/2024 12:00:00 AM | Google
★★★★★ Wade Graves
DO NOT take your car here if you are experiencing issues. They will do everything they can to deny any warranty work, but still makes it seem like to manufacture that the work was done so they still get paid. THIEFS!! | Read Full Review
9/6/2024 12:00:00 AM | Google
★★★★★ John Winkler
Well, I know where all the nice people in the world are at, they work at Spitzer CDJR !!! Lisa in service was exceptional !!! I’ve never been to another dealer where multiple employees came up to me and asked if I would like a water or coffee. A+++ to all the employees there ! Keep up the great work ! | Read Full Review
9/5/2024 12:00:00 AM | DealerRater
★★★★★ kjgardner01
Spitzer's team worked with me to find the best possible solution for my car buying needs within my budget. Mike Langelier was excellent throughout the process. | Read Full Review
9/4/2024 12:00:00 AM | DealerRater
★★★★★ Bobby Fox
Having a really hard time with them. They’re doing everything they can to not cover my warranty | Read Full Review
9/4/2024 12:00:00 AM | Google
★★★★★ William Stricker
i had a great experience with Adam Othman! thank you for the great service! | Read Full Review
9/3/2024 12:00:00 AM | Google
★★★★★ Joe Fazio
These people are the best of the best and to say they go way above and beyond any other dealership is an understatement. They hire and employ the best. I have now purchased my third vehicle off Spitzer and each time a five plus star experience. This recent vehicle was for my new driver teen daughter. Joel the salesman was absolutely | Read Full Review
9/2/2024 12:00:00 AM | Google
★★★★★ .
Ahmad Othman helped us find the exact car we needed for our family and got the financing all set up too. He was polite and knowledgeable about the vehicles we were looking at. I'd highly recommend this dealership and Ahmad to friends and family! | Read Full Review
8/31/2024 12:00:00 AM | Google
★★★★★ Melinda Franco
I do not recommend, I came in because my car was struggling to accelerate and was shaking going at higher speeds. I expressed my concern about my transmission and or brakes and was called back telling me I just needed a tune up. I was quoted at $425 plus tax. I picked up my car and was charged just shy of $700. One of the line items | Read Full Review
8/31/2024 12:00:00 AM | Google
★★★★★ eyetimes1
Another fine deal and very helpful. 18 months ago I bought a 2019 compass it just got totalled. Tony black and nick mesa helped me with buying a replacement car 2021 jeep renegade .best could afford right now .they went above and beyond my expectations .I will be bock.thank you great job | Read Full Review
8/29/2024 12:00:00 AM | DealerRater
★★★★★ Fred Greenslade
I've only used there service department but it's typically an extension of the rest of the dealership anyway and I felt 3 stars is about average as was the service I received on my vehicle. Their website says they wash your vehicle after service but they don't. I paid 45 dollars to have a tire removed and patched (which were already | Read Full Review
8/29/2024 12:00:00 AM | Google
★★★★★ Eric Klonowski
*PLEASE READ* Randall Milton was good and knowledgeable. I would recommend him when purchasing a Jeep at Spitzer. The above rating is based just on Randall Milton. Now after I was done with Randall is where I had to be cautious. They will try and talk you into buying an extended warranty. I have purchased one before at Spitzer and th | Read Full Review
8/27/2024 12:00:00 AM | Google
★★★★★ Big joe
I was overcharged by $200 for a repair on my jeep which was a mistake of the dealership ,trying to get the money reimbursed on my credit card was a bigger problem, after a week waiting for the credit to be placed back on my credit card. I went back up to the service department this morning. Spoke with my service advisor Don and he st | Read Full Review
8/27/2024 12:00:00 AM | DealerRater
★★★★★ A Hollins
David Adkins provided 11/10 service! I highly recommend working with him, best salesman I have worked with in a long time. | Read Full Review
8/26/2024 12:00:00 AM | DealerRater
★★★★★ ash hollins
David Adkins provided 11/10 service, he was one of the best salesmen I have dealt with! | Read Full Review
8/26/2024 12:00:00 AM | Google
★★★★★ Kayla Kornblum
The experience I had with Spitzer CDJR Cleveland was absolutely amazing!! I cannot thank them enough for everything they did for me. Special thanks to Joel, Jesse, Bobby, and everyone else involved for making my dream become a reality. My experience with them was simply amazing. Everyone was so kind, professional, and knowledgeable. | Read Full Review
8/22/2024 12:00:00 AM | Google
★★★★★ Jpdarnall
Nick and Josh were both very helpful and explained all the features and walked me through the paperwork. He set me up with presets and Jeep app. | Read Full Review
8/17/2024 12:00:00 AM | DealerRater
★★★★★ William Stricker
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8/16/2024 12:00:00 AM | Google
★★★★★ Hiram Smith
Sales Department has always been fair , Now the Service Department NO... YOU have to watch the PRICE GOUGING in the service department, Never as a commercial account have I fought so hard to get fair pricing HIGHLY RECOMMENDED NO BUSINESS HERE UNLESS MONEY AINT AN PROBLEM THAN OVER PAY HERE ALL YOU WANT ?????????????????? | Read Full Review
8/16/2024 12:00:00 AM | Google
★★★★★ Gabe Levine
Pulled in today without an appointment for service exceptional experience after being turned away from another local Chrysler Dodge Jeep ram store I will say I will drive the extra 20 minutes to visit that location in Brook Park Rich, Carver and team are exceptional. Keep up the great work Spitzer. | Read Full Review
8/15/2024 12:00:00 AM | Google
★★★★★ Brett Giddings
I don't know where to start with this scam place. "Customer pay shop charge for repair order" $19.40 ? But that's not the best part we brought our van in due to check engine light. Two days later they call and say sorry you need a new transmission. When I go to pick it up I kindly ask what were the codes ,gentlemen tells me and b | Read Full Review
8/14/2024 12:00:00 AM | Google
★★★★★ Wendy Ferian
Noah was our salesman and this was our best experience leasing an automobile. He listened to our expectations and worked to make them work. | Read Full Review
8/10/2024 12:00:00 AM | Google
★★★★★ CHUCK ROSIU
I took my 2018 RAM in for service , although there was a little issue with the warranty company and rental coverage, Spitzer put me in a loaner car and they repaired my vehicle and all is good , picked the vehicle up and now there are no issues , the truck is great. thanks Deanna and thanks to the service manager | Read Full Review
8/6/2024 12:00:00 AM | Google
★★★★★ Madalyn Rosario
If you are going to buy a vehicle, do not add the Recover device. It is not mandatory. They added me the day I bought the vehicle. When the vehicle was stolen, I could not track it. The Police found it after three weeks. I made a claim. And they do not want to refund the money. of the device I was left without a vehicle. Bad servic | Read Full Review
8/6/2024 12:00:00 AM | Google
★★★★★ Ramazan Kudiev
Very smooth, straightforward process to start the lease for my desired vehicle Karen Howard, my sales rep, had been extremely helpful & was acting in my best interest | Read Full Review
8/4/2024 12:00:00 AM | Google
★★★★★ Roger Rodriguez
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8/2/2024 12:00:00 AM | Google
★★★★★ Ed Walsh
Joel Wilson at Spitzer has sold me my last five vehicles over the last 15 years. I have gotten to know and trust that he will get me my best deal on the vehicle I choose, he doesn't try to upsell or try to change my choices. The entire staff is friendly and attentive. I will continue to use him and this dealership for those reasons. | Read Full Review
7/30/2024 12:00:00 AM | Google
★★★★★ Dabz / paintball
I'd stay far away from this place. She used to come here to get my oil change. Just recently got it changed and they tried to charge me a $190 for an oil change. Not only that, they only gave me 5 qt of oil and my bolt was loose. Leaking oil, Not only that, the customer service was very rude. Short bald, big guy thinks he's tough, so | Read Full Review
7/30/2024 12:00:00 AM | Google
★★★★★ Josh Piscura
I recently had the pleasure of visiting Spitzer in Brookpark, and I must say, it was a fantastic car buying experience. I had the privilege of working with Ted Sawicki and Nick Masa, both of whom were incredibly knowledgeable and helpful in finding me the perfect pickup truck. Their approach was refreshingly non-pushy and respectful, | Read Full Review
7/27/2024 12:00:00 AM | Google
★★★★★ Brandy Marie
Isiah in sales was for professional with everything I needed and taken care of everything the same day | Read Full Review
7/26/2024 12:00:00 AM | Google
★★★★★ Anita Morell
Had a great experience here from the sales to finance everyone worked their butt's off to get us everything we asked for and more definitely will be retuning thank you Karen Howard for being so patient with all my craziness and Josh Darnell | Read Full Review
7/24/2024 12:00:00 AM | Google
★★★★★ Ray Snyder
Michael Langelier was awesome to deal with. He didn't push or shove me into anything. When I sales person is too aggressive I will just walk away no matter how badly I want something. Mike answered any questions I had honestly. If he wasn't sure of the answer he went and found it. No pressure at all. And for the first time ever I had | Read Full Review
7/24/2024 12:00:00 AM | Google
★★★★★ Tabytha Tharp
I had a great experience thanks to the help of Isiah in sales! He was very knowledgeable and answered every question i had ( a lot btw lol ). He was kind and just an overall good person! If i were you I would ask for Isiah in sales the next time you go :) | Read Full Review
7/23/2024 12:00:00 AM | Google
★★★★★ Dakota Dean
I had a fantastic experience with Isiah Jackson at Spitzer. He was incredibly knowledgeable about the vehicles I was interested in. | Read Full Review
7/23/2024 12:00:00 AM | Google
★★★★★ Beatrice Gomez
The sales woman was amazing. That’s where it ends. I walked in with everything supposedly done online. WRONG! We had to do everything all over again. Then the car that was advertised as there, was actually at another lot so we had to go get it. Then the second key they said they had actually wasn’t there. I was shafted on a better in | Read Full Review
7/23/2024 12:00:00 AM | Google
★★★★★ Johnny Cruz
Had my old changed there, just walked in and in about an hour all was done. They have a nice lounge area people were friendly the customer service was great lisa was a very friendly kind and helpful representative thanks to all will return in the future | Read Full Review
7/17/2024 12:00:00 AM | Google
★★★★★ Fred
Michael Langelier was the sales associate who was very welcoming and helpful to me. He took the time to go through the vehicle and explain all of the features. He was extremely accommodating during the vehicle demonstration and test drive. Prior to coming in, I was leaning to another company but Michael Langelier made my choice easy | Read Full Review
7/17/2024 12:00:00 AM | DealerRater
★★★★★ Harry Rice
Had my oil changed here on 7-13-24, service person stated that it was a screw in my tire and it would be sixty five dollars to put a plug in the tire, I asked to see the tire and screw needles to say by the time I got to see the tire it was a different tire than stated and not losing air or flat. You be the judge I’m not sure what’s | Read Full Review
7/15/2024 12:00:00 AM | Google
★★★★★ Amber Lindley
Ted and Nemi helped me so much with getting me into a new car. They worked with me and made sure I was happy with the deal I was getting. This is my second time using this dealership and it they were so helpful and friendly! | Read Full Review
7/13/2024 12:00:00 AM | Google
★★★★★ JcExtensions
I had an amazing experience with Noah! He was so helpful & made this experience very easy for me | Read Full Review
7/10/2024 12:00:00 AM | Google
★★★★★ JcExtensions
I had an amazing experience | Read Full Review
7/8/2024 12:00:00 AM | Google
★★★★★ Erin Kocab
Have had great experiences with Spitzer - leased my last 2 cars here and they have got me the car I wanted with the payments I needed. Thanks! | Read Full Review
7/7/2024 12:00:00 AM | Google
★★★★★ Jodi Galaszewski
Ted and Noah were absolutely wonderful and helpful. They made the lease process easy and helped me get a payment I needed. | Read Full Review
7/5/2024 12:00:00 AM | Google
★★★★★ J D
Soley on the above and beyond service from Lisa Leclair! She is upfront, honest and runs that service dept seem single handedly while others are doing very little effort. I will only deal with her! | Read Full Review
7/3/2024 12:00:00 AM | Google
★★★★★ Joebklyn60
The salesman Joel was very helpful and knowledgeable about the jeep that was sold to me. This is my fifth Jeep Grand Cherokee. | Read Full Review
6/26/2024 12:00:00 AM | DealerRater
★★★★★ Christopher Lane
We had a excellent experience with Karen Howard she was extremely helpful and kind she took amazing care of us I will definitely return when I am ready to make another vehicle purchase in the future | Read Full Review
6/24/2024 12:00:00 AM | Google
★★★★★ Mike Merrill
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6/24/2024 12:00:00 AM | Google
★★★★★ Cassandra Brown
Isiah Jackson was very friendly and very helpful. | Read Full Review
6/21/2024 12:00:00 AM | Google
★★★★★ Gigi
The sales associate was very attentive to what I wanted. I felt welcomed entering the building. The sales associates not involved in my transaction were very nice. | Read Full Review
6/21/2024 12:00:00 AM | DealerRater
★★★★★ Heaven Miller
I was guaranteed a deal after talking to a salesman three times who would not take my information even when I asked… I told him multiple times I was driving two hours for this deal and guess what? There was no deal and I left with no car after completely wasting my time! Maybe I should not have been so naïve but again we talked three | Read Full Review
6/20/2024 12:00:00 AM | Google
★★★★★ Kevin Martin
Absolutely the best company to buy a car !! Ted and Adam worked with me on my budget and got me an incredible deal! And the finance guy - Frank got me a lower rate than my credit union could get for me. Great team at Spitzer!!!! | Read Full Review
6/18/2024 12:00:00 AM | Google
★★★★★ Gerrye Lockhart
Isiah and Ted were just awesome got me with the payment I wanted for the vehicle I wanted. | Read Full Review
6/17/2024 12:00:00 AM | Google
★★★★★ Mohammad Ali
Parts guys are dumber than a box of rocks. They aren’t willing to help since it’s easier to say they can’t help. | Read Full Review
6/12/2024 12:00:00 AM | Google
★★★★★ Michaelle Pohlchuck
Thanks to Ted and Dave for working with me to get me into a new Jeep Wrangler. The were very polite and made it a good experience. | Read Full Review
6/8/2024 12:00:00 AM | Google
★★★★★ Oscar Perez
Karen and Ted were great to work with! They were professional and kind and worked with me to reach an agreement that I was comfortable with. Highly recommend! | Read Full Review
6/8/2024 12:00:00 AM | Google
★★★★★ Julianne Janosko
Karen Howard was excellent to work with! She was so kind and made the process of purchasing my husband’s new Jeep go so smoothly! Give her a raise! | Read Full Review
6/8/2024 12:00:00 AM | Google
★★★★★ Rosie Kafantaris
Went to look at the lot for a car for my husband, and Karen was the sweetest person. Very kind and knowledgeable! Please ask for Karen, you will not be disappointed !!! Ron & Rose | Read Full Review
6/7/2024 12:00:00 AM | Google
★★★★★ L C
The team at Spitzer are the best!!! Ted Sawicki, Jessie Lee, and David Adkins went above and beyond for me. I can’t thank them enough for working with my situation and finding me a new car! Thank you and go see them!! | Read Full Review
6/6/2024 12:00:00 AM | Google
★★★★★ Christopher Thomas
Second time I’ve taken a vehicle here and felt good about it. I took my 2021 Ram in for diagnostic and Don my mechanic is awesome, my warranty company (MAP) is trying to wiggle out of paying for repairs covered under contract because of a totally unrelated issue but Don went to bat for me and I realize that he gets paid either way be | Read Full Review
6/6/2024 12:00:00 AM | Google
★★★★★ Carson
Jesse Campbell, the service manager, was so helpful with my vehicle repairs. He sent my Volkswagen off to their sister site in Amherst when he realized his shop would not be able to properly order the parts due to a VW specific recall and provided me with a vehicle for the week to make sure I didn’t have any set backs during the work | Read Full Review
6/6/2024 12:00:00 AM | DealerRater
★★★★★ Jenna
Dave was great! He is very helpful and took everything I was looking for into consideration. | Read Full Review
6/5/2024 12:00:00 AM | Google
★★★★★ Muhammad Ideis
| Read Full Review
6/2/2024 12:00:00 AM | Google

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