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Franklin Chrysler Dodge Jeep Ram

Franklin Chrysler Dodge Jeep Ram

★★★★★(591)read reviews
1124 Murfreesboro Rd, Franklin, TN 37064
(615) 656-7666 Ask About Our Service Specials!

Service Hours

Mon: 07:00 am - 06:00 pmTues: 07:00 am - 06:00 pmWed: 07:00 am - 06:00 pmThur: 07:00 am - 06:00 pmFri: 07:00 am - 06:00 pmSat: 07:00 am - 04:00 pmSun: Closed

Why should you visit a Mopar service center?

Regardless of whether you drive a Chrysler, Dodge, Jeep®, Ram, FIAT® or another brand vehicle, we offer fast and professional service for nearly all makes and models.

  • Fast and convenient service
  • No appointment needed
  • Service for nearly all makes and models
  • Complimentary multi-point inspection
  • Tires and other services available
  • Coupons and Rebates for extra savings
  • Factory-trained, certified technicians

Backed by the World's Best Brands Mopar® Express Lane uses parts and products from the most trusted automotive brands.

Mopar® Express Lane uses only genuine Chrysler, Dodge, Jeep®, Ram and FIAT® Brand parts. All parts have been tested to ensure function, fit and finish of original specifications.
Magneti Marelli® parts are used on all other makes and models. Magneti Marelli has been a leader in both quality and innovation for 95 years and counting.
Mopar® Express Lane recommends Pennzoil® Motor Oil. We also offer the highest quality Pennzoil synthetic oil, keeping your engine clean and extending the life of your oil change for an even greater value.

The lifeblood of your Vehicle

The importance of regular oil changes can’t be overstated in keeping your engine running smoothly. Schedule an appointment with our highly trained technicians for help in finding the right oil for your needs or drop in for Express Lane service.

The Many Benefits of Engine Oil At its most basic, oil keeps your engine running. It also serves a number of other functions that help to prolong the life of your vehicle.

  • Friction Reduction
  • Heat Reduction
  • Engine Cleaning
  • Weather Tolerance
  • Rust and Corrosion Prevention
  • Improved Performance

How to Read your Tires

A vehicle asks a lot of its tires. By learning how to identify wear and decipher your tire's sidewalls, you'll be better prepared to deal with the issues that arise when rubber meets road.

BRANDS WE CARRY

  • Goodyear
  • Dunlop
  • Kelly
  • Bridgestone®
  • Firestone
  • Michelin®
  • BFGoodrich
  • Uniroyal
  • Continental
  • General
  • Yokohama®
  • Pirelli®
  • Falken
  • Ohtsu
  • Hankook
  • KUMHO
  • Nexen
  • Toyo
  • Nitto

Stop on a Dime

Make sure your brakes are functioning at their best with expert service from Mopar®. Learn how to spot signs of wear and what to do about them as well as how to extend the life of your brakes and what to look for when shopping for new brake pads and rotors.

Benefits of Magneti Marelli Brakes, offered by MoparMagneti Marelli brakes, offered by Mopar®, stand out from the competition. Learn what makes them so effective and what to look for when shopping for brake pads.

  • Ultra-Quiet Braking
  • New Brake Hardware
  • Superior Braking Performance
  • Rigorously Tested
  • Stainless Steel Hardware
  • Lifetime Limited Warranty

How can I extend the life of my brakes? The way you drive will make a significant impact on the life of your brakes. Avoid having to make hard stops by maintaining a safe distance from other vehicles and coasting to a stop when possible. Pay attention to any unusual noises or vibrations when braking and get them checked out—early intervention can avoid costly repairs.

How do I know when my brakes need to be replaced? By the time you notice the most obvious signs of brake wear, such as squealing or grinding noises when you brake, juddering or longer stopping distances, it may be too late for an easy fix. Regularly inspect your brakes, paying attention to the thickness of your brake pads and to any indicator lights on your dashboard. Also, you should make note of the recommended service intervals for your brakes and take your vehicle in for regular maintenance.

What causes my brakes to overheat? The friction from braking results in heat. When you brake aggressively or hold down the brake for a long time (such as when going downhill with a heavy load), it can put a lot of pressure on your braking system and can even “glaze” your brake pads by wearing them down to the point that they have trouble generating enough friction to stop. You can avoid overheating your brakes by driving more cautiously, downshifting instead of pressing the brakes to slow your vehicle and by staying on top of regular maintenance of your brakes.

How to Extend the Life of Your Battery

The average battery will last three to five years, but you can ensure that your battery’s lifespan will be in the higher end of that range with these tips.

  • Clean Your Battery
  • Limit Heat Exposure
  • Avoid Short Trips
  • Clamp Your Batteries
  • Turn Off Extra Features
  • Test Your Battery

How do I choose the right battery for my vehicle?Generally, a battery provided by your vehicle manufacturer or an original equipment manufacturer will be specifically designed for your vehicle, ensuring a seamless replacement. Mopar® stocks batteries for current-model FCA US LLC vehicles, so you can find the right one for your needs.

How do I recharge the battery? If your battery has no charge at all, you can use a battery charger to recharge it. Check the instructions on your charger and make sure that your vehicle and the charger are off before connecting any cables.

How do I know when my battery needs to be replaced? Look for signs that your battery may be nearing the end of its life, like electrical issues, a slow-starting engine or a check engine light on your display. When examining the battery directly, look for corrosion on the terminals, a sulfurous smell that could indicate leakage or a bloated or swollen battery case.

About Franklin Chrysler Dodge Jeep Ram

Franklin Chrysler Dodge Jeep Ram is your authorized Chrysler, Jeep, Dodge or Ram dealership service center, offering competitive pricing on all automotive repairs. Our factory-trained technicians can service any make or model vehicle for everything from routine maintenance to major repairs.

Dealer Conveniences

  • Shuttle Service Available
  • We Offer Rentals
  • Spanish Speaking
  • Free WiFi
  • We Have Early Bird Hours
  • We Offer Mopar Accessories
  • We Offer Mopar Performance Parts
  • Ask About Service Contracts
  • Certified Technicians

Call (615) 656-7666 today to schedule your next appointment.

Our technicians at Franklin Chrysler Dodge Jeep Ram are ready to help you!
Business Link Logo

Franklin Chrysler Dodge Jeep Ram is a BusinessLink Dealer!

Own a business? Become a BusinessLink member and enjoy dealership perks like expedited service, complimentary shuttles, loaner vehicles and access to our trusted network of up fitters.

Membership is free, with no dues or fees, and benefits include:
  • Next Available Bay Service: Members are always first in line for maintenance and repair work
  • Service all Makes and Models: BusinessLink dealers will now work on your entire fleet.
  • Loaner Vehicles: A complimentary Alternate Transportation Contract is included with the purchase of any new vehicle.
  • Extended Service Hours: Longer hours mean your vehicle will be ready faster.

Call Franklin Chrysler Dodge Jeep Ram today at (615) 656-7666 to learn more

Check for Vehicle Recalls

Customer Reviews

  • ★★★★★ John Newton
    Bought my second car from Austin McManis last week. Great guy and definitely would recommend. I was in hurry to get done (as Usual) and he handled everything well and ensured a smooth transaction. Go see him. Probably buy my son one from him shortly. | Read Full Review
    5/28/2025 12:00:00 AM | Google
  • ★★★★★ SAL
    The gentlemen that helped me that day were knowledgeable and respectful for what I was trying to do that day. | Read Full Review
    5/27/2025 12:00:00 AM | Google
  • ★★★★★ cliff houston
    We want to say Gerrado, our salesperson was easy to work with and we appreciate his demeanor. Matt, the sales manager was extremely helpful and his disposition made the car buying experience satisfying which is uniquely important in the car buying world. | Read Full Review
    5/24/2025 12:00:00 AM | Google
  • ★★★★★ Adin Turkovic
    I recently purchased a Jeep, and my experience with Joe Brooks was exceptional from start to finish. From the moment I walked into the dealership, Joe made me feel welcome and at ease. He took the time to understand my needs, patiently walked me through all my options, and helped me find the perfect Jeep that fit both my lifestyle an | Read Full Review
    5/23/2025 12:00:00 AM | Google
  • ★★★★★ Melanie P. Holt
    This was my first experience purchasing from this dealership, and I must say it was exceptional from beginning to end. I especially want to highlight the outstanding service provided by the sales representative, Jose. He was not only professional and knowledgeable but also incredibly attentive to my needs and responsive to all of my | Read Full Review
    5/23/2025 12:00:00 AM | Cars.com
  • ★★★★★ Johannes Diele
    Fast and uncomplicated buying process with a friendly team! | Read Full Review
    5/19/2025 12:00:00 AM | Google
  • ★★★★★ Cynthia Hall
    Absolutely the best experience buying a car ever. Joe Brooks was so good to work with and the price was exactly as he said it would be. I definitely recommend that dealership and Joe. | Read Full Review
    5/19/2025 12:00:00 AM | Google
  • ★★★★★ Falynn MistWalker
    Gavin has been completely awsome. He was very accommodating with all our needs | Read Full Review
    5/19/2025 12:00:00 AM | Google
  • ★★★★★ David Cruz
    Utter disappointment and distaste. My older brother took his Jeep Grand Cherokee for an oil burning smell and possible leak. After 3 hours of waiting for a diagnosis the service manager came back stating after inspection of the vehicle that the valve cover gasket was leaking and there was a starting lifter tick that they recommended | Read Full Review
    5/19/2025 12:00:00 AM | Google
  • ★★★★★ Matt Anderson
    5/17/2025 - So, this is the second time in 3 weeks that I have been in to Franklin CJDR to have a wheel bearing looked at that I told them about when I made the service appointment back in mid-April. It was rescheduled after originally requiring me to pay $330 just to look at the wheel bearing and render a quick opinion if a diagnost | Read Full Review
    5/17/2025 12:00:00 AM | Google
  • ★★★★★ darin rutledge
    | Read Full Review
    5/14/2025 12:00:00 AM | Google
  • ★★★★★ Cristian Suarez
    I had an excellent experience purchasing my vehicle. Gerardo and office staff were professional, friendly, and made the entire process smooth and stress-free. They ensured the car was spotless and ready to go, and took the time to answer all my questions thoroughly. Highly recommend this dealership for anyone looking for great servic | Read Full Review
    5/14/2025 12:00:00 AM | Google
  • ★★★★★ K. W. Bartlett
    Randy was great in helping my wife get her next car - highly recommend! | Read Full Review
    5/14/2025 12:00:00 AM | Google
  • ★★★★★ J P
    Nice people and a pleasure to work with! | Read Full Review
    5/9/2025 12:00:00 AM | Google
  • ★★★★★ Mike Souders
    I will never do business with this dealership again. I’ve had nothing but trouble and this location does not stand behind their product. I have bought one vehicle from here and it is the worst experience buying a new vehicle I’ve had in 20 years of buying and over a dozen new purchases. The specific reason for this review is our je | Read Full Review
    5/8/2025 12:00:00 AM | Google
  • ★★★★★ Norwood Jones
    I shopped more than 7 dealers before finding my way here. J.C my salesman was great. He was willing to work with me on what I wanted. Great job! The manager didn’t try to sell me a bunch of stuff I didn’t want, easy to work with. If you’re looking for a vehicle stop in and see J.C ,I highly recommend him. I can honestly say that he a | Read Full Review
    5/7/2025 12:00:00 AM | Google
  • ★★★★★ john C
    First I want to say when I tried to turn my Ram in no other dealership would take it. But Franklin manager had no problem helping me. So that’s why I came back to buy a truck from them. I went online and set it up with a salesman name Devin. Man what an easy process, not only did he make you feel like family it was such an easy proce | Read Full Review
    5/7/2025 12:00:00 AM | Google
  • ★★★★★ Lars S.
    Austin and Joe were phenomenal helping us to find our dream car. They handled the buying process in a very professional and extremely friendly way. The whole team at CDJR Franklin was amazing. We couldn’t be happier with this dealership and would recommend them to anyone who is looking for a new car. | Read Full Review
    5/7/2025 12:00:00 AM | Google
  • ★★★★★ Joseph Anderson
    This review is based on my recent visit to the CDJR dealership. I’m leaving 3 stars, and that’s mainly because Gavin, the salesman, let me test drive the Charger EV Scat Pack—which was definitely a cool experience. That said, I’m not happy with how the rest of the visit played out. Over the phone, I was told my expectations could be | Read Full Review
    5/6/2025 12:00:00 AM | Google
  • ★★★★★ Alan Cummins
    Great experience! My Son did the negotiation for me and I was inserted the last few conversations as the truck is for me. I must say both Zane Vinson & Lanre Oluyemo are Great Representatives of your Dealership. Knowledgeable, Friendly & Professional! | Read Full Review
    5/5/2025 12:00:00 AM | Google
  • ★★★★★ Arthur Reid
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    5/4/2025 12:00:00 AM | Google
  • ★★★★★ stephen mason
    Good place to get a car | Read Full Review
    5/2/2025 12:00:00 AM | Google
  • ★★★★★ chloe vafiades
    This was my first time buying a car at the dealership, and Zane was so helpful and patient with me during the process! Very happy with my service and loving my new car! | Read Full Review
    5/2/2025 12:00:00 AM | Google
  • ★★★★★ Charlemagne
    Was a great experience ! Thanks. | Read Full Review
    4/29/2025 12:00:00 AM | Google
  • ★★★★★ Lori Ligon
    Great experience! Every time I have had service on my car FCDJ does a great job! They are friendly and I am there less than an hour! Allen was my service advisor this trip and he was great, as well! Love my Jeep! | Read Full Review
    4/29/2025 12:00:00 AM | Google
  • ★★★★★ J K
    They were good here. Go on and gecha a car from here. Go on now, stop reading this review and get there now and gecha a new ride. | Read Full Review
    4/29/2025 12:00:00 AM | Google
  • ★★★★★ Spencer Bartoletti
    Had a great experience with Randy's help! Loving our new Chrysler Voyager. Was also great to speak with the owner, a fellow Pittsburgh native. | Read Full Review
    4/29/2025 12:00:00 AM | Google
  • ★★★★★ Matthew Temple
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    4/29/2025 12:00:00 AM | Google
  • ★★★★★ Stacey Daniels
    Friendly& great communication. Adam is my go to! | Read Full Review
    4/29/2025 12:00:00 AM | Google
  • ★★★★★ Rodger Kesley
    Very professional and got my vehicles completed on time. | Read Full Review
    4/28/2025 12:00:00 AM | Google
  • ★★★★★ Anyan Parsons
    Appointment time on schedule, prompt service, pleasant & helpful staff | Read Full Review
    4/28/2025 12:00:00 AM | Google
  • ★★★★★ Jacquelyn Lotz
    ABSOLUTELY AWFUL SERVICE DEPARTMENT. When we bought our vehicle we paid additional money to have it Perma plated. The first time around they coated over mud on the vehicle then tried to say it was a factory defect. We had another body shop look at it and confirm they did in fact coat over mud. They then agreed to fix it. We were to | Read Full Review
    4/28/2025 12:00:00 AM | Google
  • ★★★★★ j myers
    I have had numerous of customer service issues with this dealership since I have purchased it from them. It's always one thing after another. I was there back in Jan for 4 hours and they determined I needed some repairs done and its was under warranty but had to order the part and will call me in 15 days when it comes in and then Il | Read Full Review
    4/28/2025 12:00:00 AM | Google
  • ★★★★★ Michael Meadors
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    4/26/2025 12:00:00 AM | Google
  • ★★★★★ Francisco Torres
    | Read Full Review
    4/26/2025 12:00:00 AM | Google
  • ★★★★★ Ramiro Gonzalez
    Great experience supper easy great dealing with Jose | Read Full Review
    4/24/2025 12:00:00 AM | Google
  • ★★★★★ Brandon Judge
    | Read Full Review
    4/23/2025 12:00:00 AM | Google
  • ★★★★★ The 615 Negotiator
    Thank you to the entire sales team at Franklin CDJR, but specifically Jose Flores! He was so accommodating and helpful through the process. Ask for him on your next visit! Michael Sharpton was also great with his communication. The two of them made this process so much smoother! Thank you everyone! We will definitely do business agai | Read Full Review
    4/23/2025 12:00:00 AM | DealerRater
  • ★★★★★ Valentina Pavon
    | Read Full Review
    4/20/2025 12:00:00 AM | Google
  • ★★★★★ Rachel Stern
    | Read Full Review
    4/20/2025 12:00:00 AM | Google
  • ★★★★★ Terry Crawford
    | Read Full Review
    4/20/2025 12:00:00 AM | Google
  • ★★★★★ Laura Lencioni
    | Read Full Review
    4/20/2025 12:00:00 AM | Google
  • ★★★★★ Don Noll
    Great place to buy your dream Jeep. I was super satisfied, got the financing and car I was looking for. Joe my salesman was very helpful. | Read Full Review
    4/18/2025 12:00:00 AM | Google
  • ★★★★★ Eric Rafferty
    Zane is the real deal!! If you’re looking to buy I would definitely ask for him! 10/10 | Read Full Review
    4/18/2025 12:00:00 AM | Google
  • ★★★★★ Travis Boone
    | Read Full Review
    4/18/2025 12:00:00 AM | Google
  • ★★★★★ Jonathan L.
    Found truck online and connected with Jose. He and everyone were very friendly, and I appreciate Jose?s no-pressure approach. Initial numbers were much higher than advertised, but once pointed out we got to a good deal. Paperwork was no-fuss, but then again I brought my own financing. | Read Full Review
    4/17/2025 12:00:00 AM | Cars.com
  • ★★★★★ Jeff Livingston
    | Read Full Review
    4/16/2025 12:00:00 AM | Google
  • ★★★★★ Randy “Randy” Shiem
    | Read Full Review
    4/16/2025 12:00:00 AM | Google
  • ★★★★★ Matthew Quezada
    Adam was great, personable and helpful. | Read Full Review
    4/16/2025 12:00:00 AM | Google
  • ★★★★★ Paul Iscool
    4 Stars - The buying experience was pretty easy and the sales person was always available to answer any questions throughout. 1 Star - Maybe this dealership excels when you're in the area, but buying a car and having it shipped was a nightmare. To me, this is where you see a dealers true colors. Sales person - Tried to help as bes | Read Full Review
    4/16/2025 12:00:00 AM | Google
  • ★★★★★ Jeff Vanslembrouck
    First time giving a 2 star! Felt I was getting scammed to do a service by technician suggestion when I had the service a year ago! Also rep said truck would take an extra week to get tech to fix it when I had had an appointment! Frustrated! The service rep said he was working with his manager to get the deductible waved! He di | Read Full Review
    4/16/2025 12:00:00 AM | Google
  • ★★★★★ Frank Adams
    Great Service. Professional, fast and efficient. A very pleasant experience. | Read Full Review
    4/14/2025 12:00:00 AM | Google
  • ★★★★★ Laurie Barringer
    | Read Full Review
    4/14/2025 12:00:00 AM | Google
  • ★★★★★ Cameron Smith
    Paige was amazing. Really great communication on a repair that went sideways and took a while. | Read Full Review
    4/14/2025 12:00:00 AM | Google
  • ★★★★★ M. S.
    Very disappointed with my Grand Cherokee Limited I’ve had this vehicle for only 13,000 miles and I’ve already taken it to the shop three times. The automotive technicians or mechanics clearly have no idea what they're doing—they just keep replacing random parts without actually fixing the issue and every time I bring my car there, it | Read Full Review
    4/14/2025 12:00:00 AM | Google
  • ★★★★★ Susan Vlcek
    We purchased our car here in November and it was the best car purchase experience we have ever had. It was easy to apply, they answered all our questions and the paperwork was seamless. We highly recomnend | Read Full Review
    4/12/2025 12:00:00 AM | Google
  • ★★★★★ carroll clark
    Awesome service as usual. | Read Full Review
    4/11/2025 12:00:00 AM | Google
  • ★★★★★ Jennifer Ballantyne
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    4/11/2025 12:00:00 AM | Google
  • ★★★★★ Lacey Hagan
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    4/11/2025 12:00:00 AM | Google
  • ★★★★★ M Brown
    Good service. Good communication. Ryan was very professional and friendly. He was thorough on all the specifications. | Read Full Review
    4/11/2025 12:00:00 AM | Google
  • ★★★★★ Louis Pepe
    Excellent service | Read Full Review
    4/11/2025 12:00:00 AM | Google
  • ★★★★★ steve braun
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    4/11/2025 12:00:00 AM | Google
  • ★★★★★ Jay O'Shea
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    4/11/2025 12:00:00 AM | Google
  • ★★★★★ Karen Jean
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    4/11/2025 12:00:00 AM | Google
  • ★★★★★ DaJour Nichols
    Great service! Thanks to Paige I will now take my vehicle to Franklin CDJR | Read Full Review
    4/11/2025 12:00:00 AM | Google
  • ★★★★★ Scott Harm
    I visited Franklin Dodge to pick my truck up from service, and to buy my wife a new Jeep. First of all I want to say, the salesman Joe Brooks is the kind of salesman, you want to deal with. Second off the service department, that used to be very good and friendly to the customer, has gone down hill to the point that they can’t be tru | Read Full Review
    4/11/2025 12:00:00 AM | Google
  • ★★★★★ James Sinyard
    Advertisement interrupted my YouTube video. ?? | Read Full Review
    4/11/2025 12:00:00 AM | Google
  • ★★★★★ Deemoney Deizle
    Gave me the run around my issues neither problem was resolved | Read Full Review
    4/11/2025 12:00:00 AM | Google
  • ★★★★★ Jill Bosch
    I can’t say enough good things about the service department. Everyone was so helpful and Russell did a great job explaining everything and was easy to work with. My daughter just recently moved to Franklin from out of state and I’m thankful to have found a great dealership and service department for her to use! | Read Full Review
    4/9/2025 12:00:00 AM | Google
  • ★★★★★ Bernardo Barbalat
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    4/9/2025 12:00:00 AM | Google
  • ★★★★★ Alex Dimitt
    Devin and Matt were great to work with! Franklin CDJR went above and beyond to help us with our purchase. | Read Full Review
    4/9/2025 12:00:00 AM | Google
  • ★★★★★ Terry Moltumyr
    So far, so good. My part is in, and I go back tomorrow. | Read Full Review
    4/9/2025 12:00:00 AM | Google
  • ★★★★★ Charlie Ramsay
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    4/9/2025 12:00:00 AM | Google
  • ★★★★★ Troy Crissman
    Ryan, Tracy and Jeremiah in the Service Department were all very helpful. Thank you, much appreciated! Troy Crissman | Read Full Review
    4/9/2025 12:00:00 AM | Google
  • ★★★★★ Cory Mock
    Ryan Romo did a great job of trying to figure out the issue with our Cherokee, great communication and service when I took my Jeep in for service!! | Read Full Review
    4/8/2025 12:00:00 AM | Google
  • ★★★★★ meleisa dixon
    | Read Full Review
    4/8/2025 12:00:00 AM | Google
  • ★★★★★ Nell Adams
    Paige the service advisor is awesome! I have had great service there. | Read Full Review
    4/7/2025 12:00:00 AM | Google
  • ★★★★★ Kent Milligan
    Great customer service. Do amazing work. | Read Full Review
    4/7/2025 12:00:00 AM | Google
  • ★★★★★ Jeremy Watson
    Professional staff that were able to answer all my questions. Even though I was late for my appointment due to traffic staff was understanding and still completed the work on time. | Read Full Review
    4/6/2025 12:00:00 AM | Google
  • ★★★★★ Lateefah Daniels
    Great experience! Joe took very good care of my sister. She got exactly what she wanted, we love it! | Read Full Review
    4/5/2025 12:00:00 AM | Google
  • ★★★★★ Donnicka Hodge
    Forgot my window sticker but the service was fast and friendly | Read Full Review
    4/4/2025 12:00:00 AM | Google
  • ★★★★★ Monika Dillehay
    | Read Full Review
    4/3/2025 12:00:00 AM | Google
  • ★★★★★ Tracy Snow
    Adam was great. I didn't get my jeep washed :) But all the needed work was completed and the communication was great. | Read Full Review
    4/2/2025 12:00:00 AM | Google
  • ★★★★★ Rob Chianelli
    Jo Brooks sold me my Jeep Wrangler Sahara 4xE and made it such an enjoyable experience. Every step of the way he made me feel comfortable and he was so honest and hard working. 5 Stars to him! Thank you for selling me my dream car! | Read Full Review
    4/2/2025 12:00:00 AM | Google
  • ★★★★★ Japera Ray
    Oh my goodness, Joe Karanja and the team (Michael sharpton, larry in financing to Joe W ) are absolutely amazing ! Joe Karanja took exceptional care of me and listened to my concerns and helped me make the best choice in my new car ! If I could give more than 5 stars I definitely would ! | Read Full Review
    4/2/2025 12:00:00 AM | Google
  • ★★★★★ [email protected]
    Bought my 2020 Ram Eco Diesel for repair. The Service person seemed nice; however, after finding out how much the charge would be to repair my vehicle, I could have choked, 249.00 per hr for Labor. My Local Dealer, where I live, was $80.00 less. Then what should have been about .2.5 hrs of labor, I was charged 3.5 hrs plus a miscella | Read Full Review
    4/2/2025 12:00:00 AM | DealerRater
  • ★★★★★ [email protected]
    Bought my 2020 Ram Eco Diesel for repair. The Service person seemed nice; however, after finding out how much the charge would be to repair my vehicle, I could have choked, 249.00 per hr for Labor. My Local Dealer, where I live, was $80.00 less. Then what should have been about .2.5 hrs of labor, I was charged 3.5 hrs plus a miscella | Read Full Review
    4/2/2025 12:00:00 AM | Cars.com
  • ★★★★★ Christie Long
    Everyone we worked with was great but Joe was spectacular to work with. He was genuinely excited for me to get my first Jeep and | Read Full Review
    4/1/2025 12:00:00 AM | Cars.com
  • ★★★★★ Karen
    | Read Full Review
    4/1/2025 12:00:00 AM | Google
  • ★★★★★ Meli Cervantes
    | Read Full Review
    3/31/2025 12:00:00 AM | Google
  • ★★★★★ Nash Prod
    Service on company Van - 2023 Ram Pro-master, service department is always responsive. Very easy to make an on-line appointment and then receive service date reminders. Quick and efficient. | Read Full Review
    3/31/2025 12:00:00 AM | Google
  • ★★★★★ Peter Romano
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    3/31/2025 12:00:00 AM | Google
  • ★★★★★ Joe Shone
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    3/31/2025 12:00:00 AM | Google
  • ★★★★★ Robert Newby III
    Recently purchased a new vehicle and the service was more than outstanding, I was treated like a Nashville Celebrity and I do not even live in the area. | Read Full Review
    3/30/2025 12:00:00 AM | Cars.com
  • ★★★★★ Philip Gomez
    | Read Full Review
    3/29/2025 12:00:00 AM | Google
  • ★★★★★ Joel Fragale
    Great experience with the staff at Franklin Chrysler Dodge Jeep Ram! They were able to get my Jeep in and out for an oil change in less than 45 minutes. The staff was friendly and helpful. | Read Full Review
    3/29/2025 12:00:00 AM | Google
  • ★★★★★ Whit Gallimore
    Good overall experience. | Read Full Review
    3/29/2025 12:00:00 AM | Google
  • ★★★★★ Kira
    Paige Moore is awesome! I took my Jeep that we got a month ago in for a couple of hiccups that needed fixing I was actually really worried about dealing with the dealership again the buying process was a nightmare. However when I went to the service center Paige was extremely easy to work with and just in general a nice person I woul | Read Full Review
    3/29/2025 12:00:00 AM | Google
  • ★★★★★ Derrick Dennis
    Communication is nonexistent, zero expectation set on how long the service would take or progress updates. Had to call a couple of times just to figure out timeframe so that I could adjust my schedule. Also several different answers on timeframe depending on who you talk to. No cohesive unified Message. | Read Full Review
    3/29/2025 12:00:00 AM | Google
  • ★★★★★ Michael Ashworth
    See Gavin Spencer for the 5 star new vehicle buying experience! | Read Full Review
    3/27/2025 12:00:00 AM | Google
  • ★★★★★ Rich Flora
    The entire staff at CDJR Franklin went over and above to make this one of the most pleasant car buying experiences my wife and I have ever had. If you go, any one of the salesmen will be fantastic, but Joe is the best of the best! | Read Full Review
    3/27/2025 12:00:00 AM | Google
  • ★★★★★ Gina Russell
    | Read Full Review
    3/27/2025 12:00:00 AM | Google
  • ★★★★★ Michael Bonner
    Very pleasant. Nice people... Jeremiah, Tim, and the nice lady who scheduled my appointment. Also Mike in the front office. Keep up the good work. | Read Full Review
    3/25/2025 12:00:00 AM | Google
  • ★★★★★ Kaitlyn delp
    They were all super nice and helpful. I had an appointment to get my oil changed and tires rotated and while I was there I mentioned an issue with my windshield wiper fluid not working and they fixed that while I was there to insure the issue was fixed. Had my car in and out in 3.5 hours. | Read Full Review
    3/25/2025 12:00:00 AM | Google
  • ★★★★★ Jimmie Hale
    Paige and the whole service team at Franklin Chrysler Dodge Jeep Ram do it again! Can't say enough good things about Paige and tbis service team!! I wont go elsewhere!! These Guys are professional, friendly, and extremely knowledgeable and helpful. They do a thorough review and inspection of your vehicle, They send you a very detai | Read Full Review
    3/24/2025 12:00:00 AM | Google
  • ★★★★★ Tammy B.
    Excellent experience for routine car maintenance. | Read Full Review
    3/24/2025 12:00:00 AM | Google
  • ★★★★★ Terry Moltumyr
    Everything went great. Thank you. | Read Full Review
    3/24/2025 12:00:00 AM | Google
  • ★★★★★ Kevin Connolly
    | Read Full Review
    3/24/2025 12:00:00 AM | Google
  • ★★★★★ Brian Ehni
    check engine light kept coming on then going off. Nothing found. Had them do the 100K mile service a little early. | Read Full Review
    3/24/2025 12:00:00 AM | Google
  • ★★★★★ Kenneth “Kapo” Brinkley
    | Read Full Review
    3/24/2025 12:00:00 AM | Google
  • ★★★★★ david powell
    | Read Full Review
    3/24/2025 12:00:00 AM | Google
  • ★★★★★ Micah Pressnell - Pressnell Auto Detailing
    Easy to schedule vehicle servicing, great people to work with, fair pricing. | Read Full Review
    3/24/2025 12:00:00 AM | Google
  • ★★★★★ Nina West
    I went in for an oil change and tire rotation, the service was excellent…thank you Garrett Davis for your exceptional customer service and to the service manager Dalton.. working with the two of you has been nothing but awesome!! Thanks again!! | Read Full Review
    3/24/2025 12:00:00 AM | Google
  • ★★★★★ Gayle Mayo
    Very good service | Read Full Review
    3/24/2025 12:00:00 AM | Google
  • ★★★★★ Chance Moore
    Called to set up an appoint ment for filter and fluid for the transmission for my Gladiator and asked questions making sure it was dropping the pan and not just doing a flush. They said they talked to the technician and then set me up for the following Thursday and quoted $453 which sounded fair. Then they called the Tuesday before | Read Full Review
    3/24/2025 12:00:00 AM | Google
  • ★★★★★ Scott Biles
    Very pleasant to deal with. Helpful with every aspect of the purchase. I would recommend sending anyone that I know that it is worth the experience | Read Full Review
    3/21/2025 12:00:00 AM | Cars.com
  • ★★★★★ layton lupone
    got my car detailed and they did a great job! | Read Full Review
    3/20/2025 12:00:00 AM | Google
  • ★★★★★ Jeffrey Schenkel
    They are very interested in taking care of their customers. | Read Full Review
    3/20/2025 12:00:00 AM | Google
  • ★★★★★ Bradley Butcher
    Last week I had warranty work done through this dealership by their company-owned body shop. I also had another personal vehicle at Tri-Star, another collision shop in town. My experience with Franklin Chrysler Dodge Jeep Ram started off on a fairly positive note with Mark S. as he walked me through the process of getting warranty w | Read Full Review
    3/20/2025 12:00:00 AM | Google
  • ★★★★★ Ronny Humes
    | Read Full Review
    3/19/2025 12:00:00 AM | Google
  • ★★★★★ CarBuyer
    Unapologetically dishonest and completely derelict in their service. I hate to leave negative reviews but I would not under any circumstances bring my vehicle to be serviced here again. After charging me for more service than my vehicle was worth they still did not repair the issue, they refused to answer a text or call for months an | Read Full Review
    3/19/2025 12:00:00 AM | DealerRater
  • ★★★★★ CarBuyer
    Unapologetically dishonest and completely derelict in their service. I hate to leave negative reviews but I would not under any circumstances bring my vehicle to be serviced here again. After charging me for more service than my vehicle was worth they still did not repair the issue, they refused to answer a text or call for months an | Read Full Review
    3/19/2025 12:00:00 AM | Cars.com
  • ★★★★★ Paul Stefanos
    Fantastic people! | Read Full Review
    3/18/2025 12:00:00 AM | Google
  • ★★★★★ cristian temian
    I had an excellent experience! The service team was professional, friendly, and efficient. From the moment I arrived my advisor made sure I felt welcome and kept me updated throughout the process. | Read Full Review
    3/18/2025 12:00:00 AM | Google
  • ★★★★★ Byron Fanning
    Unapologetically dishonest and completely derelict in their service. I hate to leave negative reviews but I would not under any circumstances bring my vehicle to be serviced here again. After charging me for more service than my vehicle was worth they still did not repair the issue, they refused to answer a text or call for months an | Read Full Review
    3/18/2025 12:00:00 AM | Google
  • ★★★★★ Lin Perry
    Very professional. Knowledgeable. Very clean and nice lounge Good coffee. Took care of everything that needed done. | Read Full Review
    3/17/2025 12:00:00 AM | Google
  • ★★★★★ Justin Willits
    | Read Full Review
    3/17/2025 12:00:00 AM | Google
  • ★★★★★ Kevin Lopez
    | Read Full Review
    3/17/2025 12:00:00 AM | Google
  • ★★★★★ Sandy D
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    3/15/2025 12:00:00 AM | Google
  • ★★★★★ Jay Kappus
    | Read Full Review
    3/14/2025 12:00:00 AM | Google
  • ★★★★★ Wendy Kovalchick
    We greatly appreciated the friendly & knowledgeable staff at Franklin CDJR! Thanks to their expertise, our car-buying experience was smooth and efficient. They answered all of our questions, and treated us with the utmost respect. Although this dealership is an hour?s drive from our home, we?ll definitely use them again, and highly r | Read Full Review
    3/14/2025 12:00:00 AM | Cars.com
  • ★★★★★ DeAnne Redman
    Had the ultimate pleasure of working the Joe Brooks! Simply the best, by far. We looked at 3 different vehicles and settled on the one that worked best for us. We walked all over the lot and Joe was very gracious while we looked. Glad to have worked with Joe! | Read Full Review
    3/13/2025 12:00:00 AM | Cars.com
  • ★★★★★ Melissa Zilinsky
    | Read Full Review
    3/12/2025 12:00:00 AM | Google
  • ★★★★★ Ryan Rettler
    | Read Full Review
    3/12/2025 12:00:00 AM | Google
  • ★★★★★ Brittany Cain
    Joe was the best salesman, my transmission went out and he took great care of me to get me into a new vehicle. | Read Full Review
    3/12/2025 12:00:00 AM | Google
  • ★★★★★ John Knighton
    Very nice people and great service. Would recommend them to anyone | Read Full Review
    3/11/2025 12:00:00 AM | Google
  • ★★★★★ Country Cuts K
    I had a great experience buying a car from this dealership for the 2024 year this will be my third vehicle that I have purchased from this dealership starting in 2017. I’ve been satisfied with the sales people. I’ve been satisfied with the service waiting area and this is relatively a good dealership. | Read Full Review
    3/11/2025 12:00:00 AM | Google
  • ★★★★★ JR Corby
    I had a recall and had problems getting an appointment. But after that everything was fantastic. The service rep kept me up to date and the courtesy car guys were the best. Highly recommend the whole team! | Read Full Review
    3/11/2025 12:00:00 AM | Google
  • ★★★★★ Kerri Obstein
    | Read Full Review
    3/10/2025 12:00:00 AM | Google
  • ★★★★★ russell morris
    | Read Full Review
    3/10/2025 12:00:00 AM | Google
  • ★★★★★ Scotty Davison
    Was a great experience every one was really friendly and helpful. I feel they did every thing to make sure I had a good experience but a car there. | Read Full Review
    3/10/2025 12:00:00 AM | Google
  • ★★★★★ Jeff Krabiel
    | Read Full Review
    3/8/2025 12:00:00 AM | Google
  • ★★★★★ Jacqueline Summers
    Seamless, stress-free and fun! Never thought those words would describe buying a car! I had a wonderful experience with Randy and Henry! Highly recommend buying a car from these guys! | Read Full Review
    3/8/2025 12:00:00 AM | Google
  • ★★★★★ Allie Laughary
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    3/8/2025 12:00:00 AM | Google
  • ★★★★★ Ryan Schmalz
    | Read Full Review
    3/7/2025 12:00:00 AM | Google
  • ★★★★★ Brent Van Hoveln
    Great Work, but estimated at 5-7 days and took 25 days to get my vehicle back. Little communication during the process. | Read Full Review
    3/7/2025 12:00:00 AM | Google
  • ★★★★★ Stephen Halliburton
    | Read Full Review
    3/7/2025 12:00:00 AM | Google
  • ★★★★★ Madison Denton
    I had the pleasure of working with JC while spending my day at the dealership and I could not have asked for a better experience. He had excellent customer service, thorough knowledge of products, patience, responsiveness, ability to address concerns, and a genuine desire to help you find the best option; he checked in with me daily | Read Full Review
    3/6/2025 12:00:00 AM | Cars.com
  • ★★★★★ Marc Mazzone
    We worked with Luke McIntyre, and really appreciated his easy-going and friendly style. Ask for him at the dealership. | Read Full Review
    3/5/2025 12:00:00 AM | Google
  • ★★★★★ David King
    The customer service was great best car buying experience ever | Read Full Review
    3/5/2025 12:00:00 AM | Google
  • ★★★★★ Mike White
    My Wife and I purchased a new 2024 Ram 3/1/25 from Gavin Spencer. Awesome experience ,we feel we got a fair price on our trade in and a great deal on the new Ram. WE LOVE IT. Will definitely be purchasing from Franklin CDJR again in the future. | Read Full Review
    3/4/2025 12:00:00 AM | Google
  • ★★★★★ Vickie southall
    Garrett Davis is truly one of a kind! Not only did he take the time to explain everything in a way that made sense to me, but he also treated me with kindness and respect. He made me feel like part of his family, and I'm so grateful for that! | Read Full Review
    3/3/2025 12:00:00 AM | Google
  • ★★★★★ comarty Williams
    | Read Full Review
    3/3/2025 12:00:00 AM | Google
  • ★★★★★ jody chambers
    | Read Full Review
    3/3/2025 12:00:00 AM | Google
  • ★★★★★ Richard Lewis II
    I thank you and your team for providing a service and follow up. Good Job | Read Full Review
    3/3/2025 12:00:00 AM | Google
  • ★★★★★ Mark Dominik
    | Read Full Review
    3/3/2025 12:00:00 AM | Google
  • ★★★★★ lorrie king
    Zhane was the greatest very helpful best car buying experience ever | Read Full Review
    3/1/2025 12:00:00 AM | Google
  • ★★★★★ Katie
    It was a pleasure working with Brandon! He made the entire process easy and enjoyable. Would love to do business with him again | Read Full Review
    3/1/2025 12:00:00 AM | DealerRater
  • ★★★★★ Katie
    It was a pleasure working with Brandon! He made the entire process easy and enjoyable. Would love to do business with him again | Read Full Review
    3/1/2025 12:00:00 AM | Cars.com
  • ★★★★★ Luke McIntyre
    | Read Full Review
    2/28/2025 12:00:00 AM | Google
  • ★★★★★ Yvonne Newkirk
    Excellent service! Adam Hargrove was a tremendous service provider. Thank you!! | Read Full Review
    2/27/2025 12:00:00 AM | Google
  • ★★★★★ Daniel MartinezAlmaraz
    | Read Full Review
    2/27/2025 12:00:00 AM | Google
  • ★★★★★ connie marshall
    Everyone was friendly and helpful. It was a pleasure working with them. I did buy the jeep I went to look at. | Read Full Review
    2/27/2025 12:00:00 AM | Google
  • ★★★★★ Barbara Murdic
    Good, the service advisor was very attentive and did a good job in explaining the service that was done on my vehicle. I was satisfied overall. | Read Full Review
    2/26/2025 12:00:00 AM | Cars.com
  • ★★★★★ Gregory Williams
    Bought a car online. Jose waited past closing for us to get there to pick it up. He was extremely courteous and very helpful through everything. I really appreciated his willingness to make the entire process easy from beginning to end. | Read Full Review
    2/25/2025 12:00:00 AM | Cars.com
  • ★★★★★ Frank Welborn
    Quick oil change service and took care of both recalls . Will continue to have truck serviced here. Service advisor got everything done quickly with a smile. | Read Full Review
    2/25/2025 12:00:00 AM | Cars.com
  • ★★★★★ kenneth criss
    Yall have to go see Gavin up here. Hands down the best salesman we have ever worked with. He will take good care of you. | Read Full Review
    2/22/2025 12:00:00 AM | Google
  • ★★★★★ Joe Tran
    Very disappointed this dealership. First , after bought a truck here, not even 30 days I texted and emailed my salesman and he didn’t want to contact me back, but then when he texted back said he got mad because my bad review killing his pay check. Second beware of finance manager name is Henry, he asked $40.00 lunch money for his s | Read Full Review
    2/22/2025 12:00:00 AM | Google
  • ★★★★★ Jeremy Carter gmail
    | Read Full Review
    2/20/2025 12:00:00 AM | Google
  • ★★★★★ Rob
    Our service advisor did a great job of keeping us informed throughout the process. She was very professional and spent time talking through our options. She also worked with the technician to solve the problem quickly and to our satisfaction. Thank you, Paige, for your great customer service! | Read Full Review
    2/20/2025 12:00:00 AM | Cars.com
  • ★★★★★ Russell Michaels
    | Read Full Review
    2/18/2025 12:00:00 AM | Google
  • ★★★★★ Mitchell Smith
    I worked directly with Adam Hargrove and he made sure to keep me updated on my vehicle every step of the way. I’ve had some bad experiences in the past working with dealerships and he made this process smooth and easy as it should be. Very professional. | Read Full Review
    2/18/2025 12:00:00 AM | Google
  • ★★★★★ Black Gold
    I always have a great experience here. Staff went above and beyond on this visit. Was very thorough with my vehicle. I highly recommend! | Read Full Review
    2/18/2025 12:00:00 AM | Google
  • ★★★★★ Jerry Sparks
    | Read Full Review
    2/18/2025 12:00:00 AM | Google
  • ★★★★★ Thomas Bosse
    The team was on top of all the things that needed to be done. Service was fantastic. Really take care of you | Read Full Review
    2/18/2025 12:00:00 AM | Google
  • ★★★★★ brad albertson
    I had a recall on my truck. Unfortunately it took a month and a half to get the parts and repairs done but I’m grateful for the repairs at no cost. After I got it back a hose blew off and Garrett immediately had it repaired. I think I sat there for 5 minutes max after pulling it in without calling. Very happy with the whole experienc | Read Full Review
    2/18/2025 12:00:00 AM | Google
  • ★★★★★ Thompson Grant
    Update: I spoke to the service manager on 2/18 who told me that I could bring the Jeep back in without paying for another diagnostic fee, but that I would now have to pay $1000 for an engine tear down so that they could determine what was wrong with our car. She told me that she would put my original diagnostic fee of $329 towards th | Read Full Review
    2/18/2025 12:00:00 AM | Google
  • ★★★★★ Jeff Thieman
    | Read Full Review
    2/17/2025 12:00:00 AM | Google
  • ★★★★★ Thompson Grant
    I typically don’t write reviews, but my experience here was so terrible that I had to. We brought my wife’s car in for a diagnostic test on 12/23/24 that was quoted at $250, but ended up being $329 after tax with a $49.99 “environmental charge” (see photo). We were told the technician "listened" to our car and was confident he knew w | Read Full Review
    2/17/2025 12:00:00 AM | Google
  • ★★★★★ Jennetta Jones
    Adam in the service dept was great to work with. | Read Full Review
    2/15/2025 12:00:00 AM | Google
  • ★★★★★ Bee Spittin Photography
    Allen was courteous I’m very thorough but brief just how it should be all change tire rotation 30 minutes back out the door to continue my Saturday. Thank you, Franklin Chrysler Dodge Jeep for being a step above. | Read Full Review
    2/15/2025 12:00:00 AM | Google
  • ★★★★★ Dylan Sherman
    I recently had an issue with my Blue Jeep Compass and was fortunate enough to have Ryan Romo at Franklin Chrysler Jeep Dodge Ram as my service advisor. From start to finish, Ryan provided an outstanding experience. He was incredibly knowledgeable, professional, and genuinely cared about getting my vehicle back in top shape. He took t | Read Full Review
    2/15/2025 12:00:00 AM | Google
  • ★★★★★ Daniel Craig
    ?????????? I can?t say enough good things about the service department at Doge Jeep , especially Allen and Paige! From the moment I arrived, they went above and beyond to make sure my experience was smooth and stress-free. Their professionalism, knowledge, and customer-focused approach truly set them apart. Allen took the time to exp | Read Full Review
    2/15/2025 12:00:00 AM | Cars.com
  • ★★★★★ Kaleigh Whitaker
    Great experience, seemed to go smoother than most new car purchases. | Read Full Review
    2/13/2025 12:00:00 AM | Google
  • ★★★★★ Sabrina Smithson
    Austin was great! | Read Full Review
    2/13/2025 12:00:00 AM | Google
  • ★★★★★ Tiffany DiJames Thomas
    Clint helped me purchase a car and this is beyond the best car buying experience I've ever had. Henry in finance and Thomas were all great too. Won't go anywhere else again. | Read Full Review
    2/13/2025 12:00:00 AM | Google
  • ★★★★★ Judith Broadbent
    The people who worked with me at Franklin Chrysler Dodge Jeep were really great. They were courteous and prompt especially Garrett and explained what was being done and the time required. | Read Full Review
    2/13/2025 12:00:00 AM | Google
  • ★★★★★ Kimberly Lyttle
    | Read Full Review
    2/12/2025 12:00:00 AM | Google
  • ★★★★★ Kameron Parsley
    Big thank you to Austin for being a great salesman! The staff was very friendly as well! 10/10 highly recommend! | Read Full Review
    2/12/2025 12:00:00 AM | Google
  • ★★★★★ Natasha Richard
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    2/12/2025 12:00:00 AM | Google
  • ★★★★★ Dennis Cadugan
    Vehicle was repaired quickly. Staff was awesome. I was so happy that for the first time in over a year I didn’t have some kind of warning light on my dashboard lit. Woke up the next morning to the check engine light on again. Like the dealership, hate the jeep. | Read Full Review
    2/12/2025 12:00:00 AM | Google
  • ★★★★★ Carl Boyd
    Great service completed on time . I will return in the future. The service advisors are very nice and knowledgeable. I will continue to have my vehicles serviced at Franklin Jeep. | Read Full Review
    2/10/2025 12:00:00 AM | Cars.com
  • ★★★★★ Rob Torbert
    Great job taking care of some recalls last week on the spur of the moment! Great service! | Read Full Review
    2/9/2025 12:00:00 AM | Google
  • ★★★★★ Axel Burgos
    Adam was great! They serviced my Ram 1500 quickly and with no ‘upsells | Read Full Review
    2/9/2025 12:00:00 AM | Google
  • ★★★★★ janell leslie
    My experiences there for the last few times weren't that great.Its always some kinda issue. Set of bs | Read Full Review
    2/9/2025 12:00:00 AM | Google
  • ★★★★★ Kira Larue
    If I didn?t NEED a new car I would have never bought from this place. Salesman was rude and pissy that he had to answer technical questions he was asked. Went as far as to call my mechanic that went with me a cuck. Will never do business again and neither should anyone else. | Read Full Review
    2/8/2025 12:00:00 AM | Cars.com
  • ★★★★★ Olivia Olive Oil
    Excellent and prompt service with a comfortable waiting room and complimentary specialty coffee and snacks. | Read Full Review
    2/6/2025 12:00:00 AM | Google
  • ★★★★★ Brett M
    Thomas was great to work with from start to finish and even after the purchase! Highly recommend! | Read Full Review
    2/5/2025 12:00:00 AM | Google
  • ★★★★★ Brian Noble
    Brandon helped us out. Great experience, very smooth. Def. Would recommend! | Read Full Review
    2/5/2025 12:00:00 AM | Google
  • ★★★★★ Todd Collins
    Can’t say enough great things about my friend Dalton Johnson! Thank you for taking care of my Jeep! | Read Full Review
    2/5/2025 12:00:00 AM | Google
  • ★★★★★ David Brown
    This place has really gone downhill. Nobody knows what’s going on. | Read Full Review
    2/5/2025 12:00:00 AM | Google
  • ★★★★★ Rebecca Taylor
    Darius Fiields gave great customer service. He went above and beyond to help us get into a new vehicle. I definitely would recommend Rythem dealership to my friends | Read Full Review
    2/4/2025 12:00:00 AM | Cars.com
  • ★★★★★ José Osuna
    Excelente service. They are polite and they work fast. | Read Full Review
    2/3/2025 12:00:00 AM | Google
  • ★★★★★ Tanika Porter
    I’m very impressed with Jeep awesome service , Nick Moore was my service advisor and he kept constant communication with me about my jeep . and I also appreciate the management team that helped as well .Thank you | Read Full Review
    2/3/2025 12:00:00 AM | Google
  • ★★★★★ Tamara Atchison
    The people were very friendly and knowledgeable. They had my Jeep done before in a short period of time. The waiting room was very pleasant. I used their shuttle service and the driver was so sweet. | Read Full Review
    1/31/2025 12:00:00 AM | Cars.com
  • ★★★★★ Robert Adkison
    The maintenance shop is top notch, they care of all my needs | Read Full Review
    1/29/2025 12:00:00 AM | Google
  • ★★★★★ Andrew Manek
    I had first experience with Franklin Chrysler Dodge Jeep Ram with making an appointment to get my new 2019 Dodge Ram Big Horn fixed. As a first time Dodge truck owner, I'll probably stay with Dodge from this point on. Especially after the wonderful experience of meeting a number of team members at this dealership. Everyone that I ca | Read Full Review
    1/29/2025 12:00:00 AM | Google
  • ★★★★★ James Johnson
    Fantastic visit! Allen was a great and very detailed service advisor. Highly recommend this dealership and it's service department. Keep up the good work guys!!! | Read Full Review
    1/29/2025 12:00:00 AM | Google
  • ★★★★★ Megan Maximo
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    1/29/2025 12:00:00 AM | Google
  • ★★★★★ Bryan Bean
    Had a great experience with this dealership. They did everything they could to work out the deal. They went the extra mile. We are enjoying the Grand Wagoneer we bought from them. Special thanks to Nick and Sam. | Read Full Review
    1/29/2025 12:00:00 AM | Google
  • ★★★★★ Robert Chapman
    I have dealt with a lot of dealerships but by far the best experience I have ever had is at Franklin CDJR never have I had a group so willing to work on the price and deal fairly with me every inch of the way. If your looking for a new or used vehicle my advice is try them first well worth the trip to Franklin TN | Read Full Review
    1/28/2025 12:00:00 AM | Google
  • ★★★★★ Dave Ausdahl
    | Read Full Review
    1/27/2025 12:00:00 AM | Google
  • ★★★★★ Jose Medina
    Great service | Read Full Review
    1/27/2025 12:00:00 AM | Google
  • ★★★★★ Sean Tharp
    My salesperson Nicholas made everything easy for me | Read Full Review
    1/24/2025 12:00:00 AM | Google
  • ★★★★★ Joel Taylor
    Service was exceptional. Jeremiah was an amazing service rep and took good care of me. The driver was a retired fireman who came out just to give me a ride home before the shuttle returned, just so I wouldn’t have to wait long. Everyone was asking me if I had been helped. Great service! | Read Full Review
    1/24/2025 12:00:00 AM | Google
  • ★★★★★ Jordan Elkin
    Very quick, helpful and hard working crew. Always an easy process getting service. | Read Full Review
    1/23/2025 12:00:00 AM | Google
  • ★★★★★ Joe Lambert
    | Read Full Review
    1/23/2025 12:00:00 AM | Google
  • ★★★★★ Myna Sowell
    Getting estimates, information about parts, and phone calls returned was a source of incredible frustration. Communication in all forms is not a priority at Franklin Jeep Chrysler Dodge. Of all the technicians with whom I spoke, Ryan seemed to be the only one who attended any sort of customer service training. | Read Full Review
    1/23/2025 12:00:00 AM | Google
  • ★★★★★ Joyce Crites
    Deceptive business practices, lack of communication during while waiting for vehicle to be completed for terms of sale, did not follow through with terms of deal at end of sale. Sent cheap low budget non-Toyota parts for a cargo liner that was taken from the vehicle while it was being detailed after sale was completed. Promised to re | Read Full Review
    1/22/2025 12:00:00 AM | Cars.com
  • ★★★★★ Delbert Smith
    Austin and Michael were great to work with. They were able to find a car in another state and have it shipped to the dealership within a couple of days. | Read Full Review
    1/21/2025 12:00:00 AM | Cars.com
  • ★★★★★ Steven Combs
    This is the worst dealership I've ever dealt with. My first bad experience was when I went in for my 2nd oil change service under warranty. They called me and told me there was no engine air filter in my Jeep Wrangler Rubicon JL Ecodiesel. I was absolutely appalled what they had told me. I told them they were the only dealership to t | Read Full Review
    1/21/2025 12:00:00 AM | Google
  • ★★★★★ Bakri Weiss
    I visited this dealership with my family optimistic about making a deal based on a lease offer available on the 2025 Pacifica Hybrid, which included a $3,999 down payment and $516 monthly payment plus taxes and fees. When we arrived we were created by Randy and he already had the vehicle ready for us. He was very pleasant and friendl | Read Full Review
    1/21/2025 12:00:00 AM | Google
  • ★★★★★ Jeet Patel
    Good experience, good communication, I will say that they throw a lot of charges at you like any other dealership, but if you look past that and realize you don’t need most of the stuff they say you need then it’s all good. | Read Full Review
    1/20/2025 12:00:00 AM | Google
  • ★★★★★ Jhon Emil Abad
    Rating: 5/5 I had an excellent experience during my recent oil change. The service was quick, efficient, and hassle-free. The staff was courteous and professional throughout the process. A special shoutout to Adam Hargrove for going above and beyond to ensure I was taken care of. He was friendly, knowledgeable, and took the time to | Read Full Review
    1/20/2025 12:00:00 AM | Google
  • ★★★★★ Rick Nicholls
    The service writer was friendly and knowledgeable of the service my vehicle needed. My wait getting into service and completing the paperwork was minimal and the service writer accurately estimated the amount of time required to complete the work. A better than usually experience than other dealer service departments.? | Read Full Review
    1/18/2025 12:00:00 AM | Cars.com
  • ★★★★★ Steve Horn
    Excellent. The staff was knowledgeable and helpful and made sure all items were addressed in a timely manner. | Read Full Review
    1/17/2025 12:00:00 AM | Cars.com
  • ★★★★★ Robert Beck
    Service team was very courteous and helpful in understanding the work to be done. Their shuttle service is a great time-saver for us. This is our 10th year using them. | Read Full Review
    1/17/2025 12:00:00 AM | Google
  • ★★★★★ Jason DuPell
    I had the absolute pleasure of working with Clint at Franklin Chrysler Dodge Jeep Ram, and I couldn’t be happier with my purchase of a Jeep Gladiator. From start to finish, Clint was professional, knowledgeable, and genuinely interested in finding the right vehicle for me. He wasn’t just trying to make a sale—he took the time to list | Read Full Review
    1/17/2025 12:00:00 AM | Google
  • ★★★★★ mark majewski
    | Read Full Review
    1/16/2025 12:00:00 AM | Google
  • ★★★★★ Ken McClendon
    Great service! Chris, my advisor, was awesome... kept me informed and treated me well! | Read Full Review
    1/16/2025 12:00:00 AM | Google
  • ★★★★★ Steven Beecher
    UPDATE-- I have recently gotten my promaster back from another diesel mechanic. They were able to reset the DEF error codes by draining the DEF fluid and replacing it (dodge said they couldn't reset it without spending $6200). They determined the issue is the sensor in the DEF tank amd NOT the SCR sensors (like dodge said). Again, go | Read Full Review
    1/16/2025 12:00:00 AM | Google
  • ★★★★★ Jessy Wagner
    CJ & Dalton in Service & Parts are the best! ?? Very knowledgeable and helpful at putting you at ease with vehicle stress! | Read Full Review
    1/15/2025 12:00:00 AM | Google
  • ★★★★★ Charlie Spires
    My wife and I purchased a pre-owned Wrangler Unlimited Sahara from this dealership in November, 2024. We had a good experience with purchase. We were there for service January 8th. We also had a good experience with he the service department. We recommend this dealership. | Read Full Review
    1/11/2025 12:00:00 AM | Google
  • ★★★★★ Peggy Tomlin
    Garrett was the best assistant I have worked with in my years of using the Dodge dealership. Gave me information about how long before the dealership would have answers for my issues. Returning for pickup of my vehicle, he was great! Thank you. Garrett ???? | Read Full Review
    1/10/2025 12:00:00 AM | Google
  • ★★★★★ steve gill
    Quick, efficient and friendly service. | Read Full Review
    1/10/2025 12:00:00 AM | Google
  • ★★★★★ Hannika Cristante
    This location I had previously read bad reviews. However I can’t say enough good about the staff who went above and beyond for me especially Paige, my service advisor. Paige not only got my car fixed by the end of that same day. It ended up being covered under my warranty which she fought for that. So yes I was very happy. I will de | Read Full Review
    1/10/2025 12:00:00 AM | Google
  • ★★★★★ Paul Houghtaling
    | Read Full Review
    1/10/2025 12:00:00 AM | Google
  • ★★★★★ Christopher Blumhard
    My buying experience was excellent and exceeded my expectations. | Read Full Review
    1/10/2025 12:00:00 AM | Cars.com
  • ★★★★★ christian awesome
    Brought my jeep in September to get the recalled clutch replaced. I told them to give the car a once over to make sure anything wasn’t crazy wrong with it - they charged me $400 to tell me my “top was broken” and I needed to spend $5000 replacing it, and my door’s squeak was going to require a whole new arm assembly when a local mech | Read Full Review
    1/10/2025 12:00:00 AM | Google
  • ★★★★★ Steven Combs
    Dealing with the service department receptionist is an absolute nightmare! Absolutely rude and condescending! Will not be dealing with this dealership ever again for anything! | Read Full Review
    1/9/2025 12:00:00 AM | Google
  • ★★★★★ Brian Gulinello
    Had a great experience! The service rep was excellent! | Read Full Review
    1/8/2025 12:00:00 AM | Google
  • ★★★★★ Newar Gaming
    Thank You for great service | Read Full Review
    1/8/2025 12:00:00 AM | Google
  • ★★★★★ Natalie Gleaton
    | Read Full Review
    1/7/2025 12:00:00 AM | Google
  • ★★★★★ David Locke
    Brandon S. went out of his way to help me get a smooth delivery. I mean 100% out of his way. So thankful! | Read Full Review
    1/2/2025 12:00:00 AM | Google
  • ★★★★★ John Robinson
    Great car buying experience - competent and honest staff - no pressure. | Read Full Review
    1/2/2025 12:00:00 AM | Google
  • ★★★★★ Rachel Colbus
    | Read Full Review
    1/2/2025 12:00:00 AM | Google
  • ★★★★★ Amanda Rizzari
    I had a wonderful experience at Franklin CDJR. Clint helped get me a Grand Cherokee that I wanted, searching high and low to find the perfect vehicle. The leasing process was easy, everyone at the dealership is so friendly and made the process lower stress. I definitely recommend. | Read Full Review
    1/1/2025 12:00:00 AM | Google
  • ★★★★★ Dave Taylor
    fast and accurate oil change, tire rotation, multi-point inspection. | Read Full Review
    1/1/2025 12:00:00 AM | Google
  • ★★★★★ Adriana Zafrano
    Thomas and Andy were great! The process was seamless and easy. Highly recommend Franklin CDJR. | Read Full Review
    1/1/2025 12:00:00 AM | Google
  • ★★★★★ Noel Enyedy
    | Read Full Review
    1/1/2025 12:00:00 AM | Google
  • ★★★★★ Jeff Gareri
    So the service department at Franklin Dodge Chrysler Jeep is outstanding. I always leave there feeling like I had a good experience. My service advisor Garrett did an outstanding job, keeping me informed and making sure that I knew what was being done and consulting me on any changes to the brake job that I was getting. Highly recomm | Read Full Review
    12/27/2024 12:00:00 AM | Google
  • ★★★★★ Tari Rokus
    NEVER take your car to be serviced at Franklin Chrysler Dodge Jeep Dealer. Took my Jeep Wrangler to repair heating element in steering wheel. First, they never called to say the car was ready. I finally called after more than a day and was told it had been ready. When I picked it up, without my knowledge, they had replaced my bla | Read Full Review
    12/27/2024 12:00:00 AM | Google
  • ★★★★★ Taylor Duncan
    I couldn’t be more disappointed with how they’ve handled this extended warranty situation. We spoke to their finance person who quoted us on an extended warranty. We had 3 conversations with him and he said just to sign the paperwork and we’d be set. This is when it went south fast. The link he sent us had nothing on it. We called to | Read Full Review
    12/27/2024 12:00:00 AM | Google
  • ★★★★★ Steven Beecher
    I can only speak to my experience with my diesel dodge promaster 3500. I have been to numerous dodge dealerships to deal with a DEF system issue that no one can seem to figure out. This particular dodge dealership told me at first it was the DEF pump (I informed them that it had already been replaced at another Dodge dealership). The | Read Full Review
    12/27/2024 12:00:00 AM | Google
  • ★★★★★ Scott Price
    Outstanding service from Joseph Wheat! Exceeded my expectations! | Read Full Review
    12/26/2024 12:00:00 AM | Google
  • ★★★★★ Davis Miller
    Extremely disappointed in the work done on my car, how long it took, the lack of urgency, lack of communication, and the cost of service for the work done. Folks are nice enough but I will not be taking my car back to this dealer for service, and will not be coming here in the future when the family is in the shopping for a new car. | Read Full Review
    12/26/2024 12:00:00 AM | Google
  • ★★★★★ Asha Joyce
    Excellent service. | Read Full Review
    12/23/2024 12:00:00 AM | Google
  • ★★★★★ Ricky Ragan
    Everyone was super friendly and lady I worked with went above and beyond to make sure I was satisfied | Read Full Review
    12/23/2024 12:00:00 AM | Cars.com
  • ★★★★★ Khris Pascarella
    Staff is very professional and car was ready on time | Read Full Review
    12/21/2024 12:00:00 AM | Cars.com
  • ★★★★★ R C
    Completed work in timely manner. Recall was free to fix | Read Full Review
    12/21/2024 12:00:00 AM | Cars.com
  • ★★★★★ Scott Tidwell
    | Read Full Review
    12/20/2024 12:00:00 AM | Google
  • ★★★★★ MATTHEW THOMPKINS
    The salesman Clint was very helpful and knowledgeable about the ram trucks. He is no pressure salesman. I highly recommend using him. | Read Full Review
    12/20/2024 12:00:00 AM | Google
  • ★★★★★ Pj Stevens
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    12/20/2024 12:00:00 AM | Google
  • ★★★★★ Chloe Jones
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    12/19/2024 12:00:00 AM | Google
  • ★★★★★ Brittani Johnson
    Adam was so helpful | Read Full Review
    12/18/2024 12:00:00 AM | Google
  • ★★★★★ Gwen Chipkin
    | Read Full Review
    12/18/2024 12:00:00 AM | Google
  • ★★★★★ Ron Sports
    Full synthetic oil change and tire rotation on a Dodge Ram pickup for under $90. Attending technician was friendly, attentive, clean and thorough. He was efficient, used the time wisely, explained details and came to get me in the lounge when the tasks were completed. | Read Full Review
    12/18/2024 12:00:00 AM | Google
  • ★★★★★ Jason
    Customer service here is poor. The general manager at this location will do everything in his power to avoid any customer service concerns. Minimal leadership at this location. Franklin deserves better! | Read Full Review
    12/18/2024 12:00:00 AM | Google
  • ★★★★★ Chris Pihs
    Originally I thought I had a good experience. But we were lied to and not told everything about the $5,000 worth of warranty that we bought through finance. When I took my Jeep in for my first oil change, service told me that I was lied to. I was also told that every oil change I got, my Jeep would be washed. When I picked it up afte | Read Full Review
    12/18/2024 12:00:00 AM | Google
  • ★★★★★ Ray Eldridge
    | Read Full Review
    12/17/2024 12:00:00 AM | Google
  • ★★★★★ Mobile Auto Detailing Get MAD
    Company truck service was good but the time management could have been better. | Read Full Review
    12/17/2024 12:00:00 AM | Google
  • ★★★★★ Eddie Anderson
    Very pleased with the support from Devin and Austin. Got the exact Jeep we wanted at a fair price. | Read Full Review
    12/16/2024 12:00:00 AM | Google
  • ★★★★★ Jacey Hazlett
    | Read Full Review
    12/16/2024 12:00:00 AM | Google
  • ★★★★★ Amanda Jones
    Zane was so helpful and honest. He was a pleasure to work with. | Read Full Review
    12/16/2024 12:00:00 AM | Cars.com
  • ★★★★★ sue magochy
    Bottom line is that I got the new engine that my jeep needed and I’m thankful for that! But how I got to this point is another story. It took 8 weeks, poor communication from the service dept., no return calls or updates, and we had to involve a case manager to oversee our case. The recording that you hear looped while waiting to | Read Full Review
    12/14/2024 12:00:00 AM | Google
  • ★★★★★ Rhonda Gray
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    12/13/2024 12:00:00 AM | Google
  • ★★★★★ Amy Taylor
    | Read Full Review
    12/12/2024 12:00:00 AM | Google
  • ★★★★★ Sam Maxwell
    Great facility. They have a playroom for the kids and the staff is super friendly. | Read Full Review
    12/12/2024 12:00:00 AM | Cars.com
  • ★★★★★ PATRICK CRANMER
    Great experience. Took very little time and Thomas, Matt, and Lanre were all great to work with. | Read Full Review
    12/11/2024 12:00:00 AM | Google
  • ★★★★★ Debbie Callahan
    | Read Full Review
    12/9/2024 12:00:00 AM | Google
  • ★★★★★ Lee McGowan
    Paige was amazing...great fast friendly service...love this dealership great experience.. | Read Full Review
    12/9/2024 12:00:00 AM | Google
  • ★★★★★ John Richardson
    | Read Full Review
    12/9/2024 12:00:00 AM | Google
  • ★★★★★ Erick raul Escalona suarez
    Excelente recomendado al 100% | Read Full Review
    12/9/2024 12:00:00 AM | Google
  • ★★★★★ Stephanie Mullen
    Franklin CDJR and salesman Brandon Snitzer made the car buying process such a smooth transition for me. From finding the vehicle I wanted, to trade in & finances. Everything went well. My salesman, Mr. Snitzer, is very professional and knowledgeable with his expertise. He listened to what I was looking for and helped me find a great | Read Full Review
    12/9/2024 12:00:00 AM | Cars.com
  • ★★★★★ Stephanie Mullen
    Franklin CDJR and salesman Brandon Snitzer made the car buying process such a smooth transition for me. From finding the vehicle I wanted, to trade in & finances. Everything went well. My salesman, Mr. Snitzer, is very professional and knowledgeable with his expertise. He listened to what I was looking for and helped me find a great | Read Full Review
    12/9/2024 12:00:00 AM | DealerRater
  • ★★★★★ Kosuke Yamaxxxxa
    I decided to buy a new car since Good sales person! | Read Full Review
    12/6/2024 12:00:00 AM | Cars.com
  • ★★★★★ Michael Lundquist
    Excellent service | Read Full Review
    12/5/2024 12:00:00 AM | Google
  • ★★★★★ Yarnell Beatty
    Danielle is very helpful and knowledgeable. | Read Full Review
    12/4/2024 12:00:00 AM | Google
  • ★★★★★ Rachael Putney Realtor
    I had another great experience! | Read Full Review
    12/4/2024 12:00:00 AM | Google
  • ★★★★★ Juan Alberto Garza
    Excellent customer attention | Read Full Review
    12/3/2024 12:00:00 AM | Google
  • ★★★★★ Larry Lefkovitz
    | Read Full Review
    12/3/2024 12:00:00 AM | Google
  • ★★★★★ Jeffrey Vanslembrouck
    Very disappointed in my overall experience! Different stories different phone calls! | Read Full Review
    12/3/2024 12:00:00 AM | Cars.com
  • ★★★★★ Michael Abernathy
    | Read Full Review
    12/1/2024 12:00:00 AM | Google
  • ★★★★★ Logan Sexton
    Danielle did a great job of taking care of my Ram 1500 Limited! She is the best! | Read Full Review
    12/1/2024 12:00:00 AM | Google
  • ★★★★★ Kelseigh Mangrum
    Phenomenal service!!! This experience was by far the Smoothest when it came to buying a car. Ryan & Bj worker so hard to get me my dream car!! 2024 Jeep gladiator. I cannot recommend Franklin CDJR ENOUGH!! | Read Full Review
    11/30/2024 12:00:00 AM | Google
  • ★★★★★ George Tayab
    Veronica in the parts department was a nightmare to deal with. I run a local repair shop and I constantly need genuine parts. Well we had place an order for an amount of $2000. They delivered the parts, customer ended up canceling a job so I sent the one of the many parts back, no big deal right? Well Veronica made it her goal to mak | Read Full Review
    11/30/2024 12:00:00 AM | Google
  • ★★★★★ Zachariah Imlay
    My experience with this dealership was extremely disappointing. The level of service was far below expectations, with poor communication, lack of professionalism, and a complete disregard for customer satisfaction. I brought my vehicle in for an electrical issue, but instead of addressing the specific problem, they gave me an unrelat | Read Full Review
    11/30/2024 12:00:00 AM | Google
  • ★★★★★ Zaida Butters
    Fast, friendly and easy from scheduling to completion | Read Full Review
    11/29/2024 12:00:00 AM | Cars.com
  • ★★★★★ george
    Veronica in the parts department was a nightmare to deal with. I run a local repair shop and I constantly need genuine parts. Well we had place an order for an amount of $2000. They delivered the parts, customer ended up canceling a job so I sent the one of the many parts back, no big deal right? Well Veronica made it her goal to mak | Read Full Review
    11/29/2024 12:00:00 AM | Cars.com
  • ★★★★★ Gayle Gilmer
    I feeI I can trust them todo a great job on my car. | Read Full Review
    11/28/2024 12:00:00 AM | Google
  • ★★★★★ Benjamin Laskey
    Great experience! Very professional and good people. Will definitely be using Franklin CDjR in the future!! | Read Full Review
    11/28/2024 12:00:00 AM | Google
  • ★★★★★ haley martin
    10/10 experience! I came to replace my key fob battery and decided to inquire about my headlight that was out. In less than 10 minutes, Garrett the service advisor, had my bulb replaced for me. With no hesitation, he was quick to help me out and I left feeling a whole lot safer driving at night! Thank you Garrett and thank you to eve | Read Full Review
    11/27/2024 12:00:00 AM | Google
  • ★★★★★ john osgood
    Had my Ram Rebel serviced (oil change, tire rotation) at Franklin Dodge, Chrysler, Jeep, RAM last week. In and out in about 45 minutes and when I checked out, the service advisor included a discount coupon that brought the cost down further than the coupon I brought from home. That is great service! | Read Full Review
    11/26/2024 12:00:00 AM | Google
  • ★★★★★ Brianna Brown
    | Read Full Review
    11/26/2024 12:00:00 AM | Google
  • ★★★★★ Jack Tripper
    | Read Full Review
    11/26/2024 12:00:00 AM | Google
  • ★★★★★ Michael Gentry
    Awesome service ???????..,,,,?????????..,??.:::::::::::::: | Read Full Review
    11/26/2024 12:00:00 AM | Cars.com
  • ★★★★★ Seth Crawford
    Thank you Parts for the great help! | Read Full Review
    11/24/2024 12:00:00 AM | Google
  • ★★★★★ Bailey Wertz
    Did not have a good experience with this dealership. They are very poor at communicating. You have to call to ask about your vehicle and they do not give updates. I have also been having a lot of issues with my 3 year old jeep compass that i just had to trade it because i do not trust that the dealership is fixing it properly. | Read Full Review
    11/24/2024 12:00:00 AM | Google
  • ★★★★★ Tyler King
    My car underwent an over the air software update and it crashed my whole system in my Grand Cherokee that I bought here. They refuse to get me in for weeks despite it being a 15 minute hard reset fix. Meanwhile my car is flashing and beeping at me. It's not safe to drive at all and they will only fix it if I remove my review on Googl | Read Full Review
    11/24/2024 12:00:00 AM | Google
  • ★★★★★ Charles Swaney
    Have improved on wait tine Personable staff Quick & efficient | Read Full Review
    11/23/2024 12:00:00 AM | Cars.com
  • ★★★★★ Tyler King
    Bought a Jeep Grand Cherokee L from them this year. After my software underwent and over the air update, the car is malfunctioning like crazy and they refuse to fix it for several weeks. I'm trapped driving a car that's very unsafe to drive and no dealer is willing to give this expedited attention. Don't buy a Jeep, especially from t | Read Full Review
    11/23/2024 12:00:00 AM | Google
  • ★★★★★ Suzan Logan
    | Read Full Review
    11/22/2024 12:00:00 AM | Google
  • ★★★★★ Chad Staten
    Daniele made my experience seamless and carefree. | Read Full Review
    11/21/2024 12:00:00 AM | Google
  • ★★★★★ Laura Wechsler
    | Read Full Review
    11/21/2024 12:00:00 AM | Google
  • ★★★★★ Carlos Cordero
    Good experience with oil change. Service Advisor Danielle was helpful and informative. | Read Full Review
    11/21/2024 12:00:00 AM | Google
  • ★★★★★ Kelli Brewer
    I worked with Thomas Mencer and he went over and above to ensure I found the car that I had my heart set on. Thanks again Thomas | Read Full Review
    11/19/2024 12:00:00 AM | Google
  • ★★★★★ Sarah Moilanen
    Yes,my vehicle was serviced in one day, for that i am thankful. However, I had to call (6) times yesterday to get an answer on what was being done and when it would be completed. I didn’t even receive the promised text msg. Some assistance in this regard would be appreciated. | Read Full Review
    11/19/2024 12:00:00 AM | Google
  • ★★★★★ George Tayab
    I spend about $5000 a month with the parts department, today I received about $2000 dollars worth of parts. One of the parts I had ordered I end up not needing (worth $36 dollars only), so I returned it. Later called to order more parts from them and was told they would not be selling me parts anymore, Just because I returned one par | Read Full Review
    11/19/2024 12:00:00 AM | Google
  • ★★★★★ Joe Tran
    Very friendly , helpful and honest | Read Full Review
    11/16/2024 12:00:00 AM | Google
  • ★★★★★ Kent Harville
    Service rep very friendly and professional. Service performed in a timely fashion. Car was ready when he said it would be. | Read Full Review
    11/16/2024 12:00:00 AM | Cars.com
  • ★★★★★ Angela Rice
    Service was fast and the customer service representative was very polite and went over all the services done on my vehicle. | Read Full Review
    11/15/2024 12:00:00 AM | Cars.com
  • ★★★★★ Vivian Naiman
    Excellent experience!! Our salesman, Gerardo Mota went the extra mile to ensure a positive experience. | Read Full Review
    11/14/2024 12:00:00 AM | Google
  • ★★★★★ Julie Wright
    Allan was my service tech at Franklin CDJR. He was pleasant & the maintenance was very quick/timely. Allan is a great asset to Franklin CDJR! Thank you! Keep up the great work! | Read Full Review
    11/14/2024 12:00:00 AM | Google
  • ★★★★★ Jim Olin
    Excellent work and top notch customer service. | Read Full Review
    11/14/2024 12:00:00 AM | Google
  • ★★★★★ Kristina
    My CarPlay stopped working abruptly while shopping in Franklin Thursday afternoon and ran by the Jeep dealership to have them take a look….I was leaving early the next morning on a 5 hour road trip so really needed this to be fixed…They got me right in and corrected the problem!!! I am so thankful and pleased with their professional | Read Full Review
    11/10/2024 12:00:00 AM | Google
  • ★★★★★ Sav
    Very helpful, Great Team! Definitely the best team I’ve had experience with! | Read Full Review
    11/10/2024 12:00:00 AM | Google
  • ★★★★★ James King
    | Read Full Review
    11/10/2024 12:00:00 AM | Google
  • ★★★★★ Ross Wedding
    I had a disappointing experience at this dealership. As a woman, I felt uncomfortable with some of the borderline inappropriate questions I was asked. They also refused to provide an out-the-door price, which felt dishonest and severely marked up a used car that was nearly 10K below prices shown online. The manager's attitude was di | Read Full Review
    11/10/2024 12:00:00 AM | Google
  • ★★★★★ Misty Clark
    | Read Full Review
    11/9/2024 12:00:00 AM | Google
  • ★★★★★ Allen Dean
    This dealership will screw you. They showed me a price of the car I bought and I was good with it, I agreed to that price... they then showed me I would be upside down 8k on my trade in, I was good with that. I signed the papers not thinking they would do a bait and switch. I didnt realize this till the bank sent me the finance pape | Read Full Review
    11/9/2024 12:00:00 AM | Google
  • ★★★★★ Angela
    I've just got to share my experience at Franklin Chrysler Dodge Jeep Ram in Franklin TN. Ryan Crist was our sales person and I cannot say enough good things about how awesome he was!! He spent a lot of time showing us Waggoneers and Grand Cherokees over a couple of days. He was very knowledgeable about all our questions. We ende | Read Full Review
    11/8/2024 12:00:00 AM | Google
  • ★★★★★ Timothy N.
    Our Advisor failed to communicate the status of vehicle at any point and wasn?t knowledgeable about repairs. He didn?t give any eye contact and perform all the services requested (complimentary car wash). | Read Full Review
    11/8/2024 12:00:00 AM | Cars.com
  • ★★★★★ True ToSelf
    The process felt a bit rushed, I couldn’t get the car I wanted, bought a “new” car but already had over 7,000 miles and the recall light was on before I even got in to leave the parking lot. | Read Full Review
    11/6/2024 12:00:00 AM | Google
  • ★★★★★ Libby and Michael Wagner
    Promised completion late morning - waited 3 hours until 4pm in waiting room for a standare brake job. Pricing was outrageous and materially higher than the total estimate even though the scope of work did not change. Really bad experience overall. | Read Full Review
    11/6/2024 12:00:00 AM | Google
  • ★★★★★ Larry Barker
    Had an appointment for 10 am. Got up and made the 1 hr 15 min drive from Hohenwald. Arrived and dropped the vehicle off at 9:30 am. Was told at 2:30 pm that the vehicle hadn't even been brought into the shop to be looked at. At 3:30 pm was asked if I could leave it overnight. I asked for a loaner car so that I could go home and was t | Read Full Review
    11/6/2024 12:00:00 AM | Google
  • ★★★★★ Ethan Lanagan
    Jeremiah was very helpful! Got me in without an appointment and kept me informed until my truck was ready. They also did a nice job cleaning the truck and turning it back over to me in better shape than before. | Read Full Review
    11/5/2024 12:00:00 AM | Google
  • ★★★★★ Kaitlyn Weaver
    | Read Full Review
    11/5/2024 12:00:00 AM | Google
  • ★★★★★ Owen O'Malley
    Danielle is service is the BEST. Thank you Danielle!! Keep up the great work | Read Full Review
    11/5/2024 12:00:00 AM | Google
  • ★★★★★ Joe Gentry
    This was my first visit to the dealership and found the experience to be below average from my experiences with other dealerships. The good news is that they fixed my Jeep and the service agent was nice. The bad news is that after checking in my Jeep, the communication was terrible which caused major delays in getting my Jeep repa | Read Full Review
    11/5/2024 12:00:00 AM | Google
  • ★★★★★ Michael Hall
    It took a month to get an appointment for a recall on the airbag wiring. Way Too Long. Glad we didn’t have an accident while we were waiting. This seems to be the normal with the service department at this dealership. Planning to go somewhere else in the future. | Read Full Review
    11/5/2024 12:00:00 AM | Google
  • ★★★★★ TJ Alford
    | Read Full Review
    11/5/2024 12:00:00 AM | Google
  • ★★★★★ Naomi Coleman
    I had an appointment that I waited 2 months for. I brought my car in the day before because it worked best for me. They were supposed to flush the radiator, the next morning. I told the girl that I needed my car as early as possible due to my work schedule. The next day at about 10am I received a text that had about $5000 and 3 or | Read Full Review
    11/5/2024 12:00:00 AM | Google
  • ★★★★★ Charmione Moore
    Friendly knowledgeable staff. Job done in a timely manner | Read Full Review
    11/4/2024 12:00:00 AM | Cars.com
  • ★★★★★ Avis Shear
    Great service with Nick, when buying my new jeep wrangler | Read Full Review
    11/1/2024 12:00:00 AM | Cars.com
  • ★★★★★ Misty Austin
    I would recommend this dealership because they were speedy (for a car dealership), there was not a lot of extra bs, the entire staff was friendly, and Zane did NOT pressure me into buying my new used Jeep which I love!!! | Read Full Review
    11/1/2024 12:00:00 AM | Google
  • ★★★★★ Steven Harris
    My service manager, Jeremiah, provided the best in customer support with a challenging issue for both Dodge Ram and myself. He and his team professionally expedited and resolved an issue that was going to force me away from the Ram brand. Great job, Jeremiah. Good luck to you, and thanks for saving Ram a customer. | Read Full Review
    10/31/2024 12:00:00 AM | Google
  • ★★★★★ Wanda Sweeney
    Gavin, GM and Lou were great. Gavin helped us to pick the vehicle with all of our wants within our parameters. 2nd vehicle bought at this location and no pressure to purchase. ?? | Read Full Review
    10/31/2024 12:00:00 AM | Google
  • ★★★★★ Jennifer Pardue
    | Read Full Review
    10/31/2024 12:00:00 AM | Google
  • ★★★★★ Betty Johnson
    I bought new vehicle I have been watching for. Chrysler alerted me this dealer had the one I wanted in transit. Everyone was helpful and courteous | Read Full Review
    10/31/2024 12:00:00 AM | Cars.com
  • ★★★★★ Richard Smith
    Turns out they bill $279 for software updates due to my truck being out of manufacturer's warranty and despite me having a top of line extended warranty (only 48k miles). Technically nothing is "broken", never mind the truck stalls out in middle of intersection leaving me stranded. I took it in to Lithia Dodge in Billings MO on our | Read Full Review
    10/31/2024 12:00:00 AM | Google
  • ★★★★★ william mcgregor
    Was not told that part required for the repair was back ordered. I had to personally go to the parts department to get status. They have no system to notify customer when a two day repair will turn into a seven day repair. No involvement from service manager in issue. | Read Full Review
    10/31/2024 12:00:00 AM | Google
  • ★★★★★ jball8792
    We bought a Chrysler Pacifica here that has had a long list of electrical issues. This dealer has a service department that can only accommodate appointments more than 6 weeks out. Customer service doesn't return calls and when you get in touch the call is handed off to others. They also won't honor warranties of the cars and service | Read Full Review
    10/31/2024 12:00:00 AM | Cars.com
  • ★★★★★ Jordan F
    We bought a Chrysler Pacifica here that has had a long list of electrical issues. This dealer has a service department that can only accommodate appointments more than 6 weeks out. Customer service doesn't return calls and when you get in touch the call is handed off to others. They also won't honor warranties of the cars and service | Read Full Review
    10/31/2024 12:00:00 AM | Cars.com
  • ★★★★★ jball8792
    We bought a Chrysler Pacifica here that has had a long list of electrical issues. This dealer has a service department that can only accommodate appointments more than 6 weeks out. Customer service doesn't return calls and when you get in touch the call is handed off to others. They also won't honor warranties of the cars and service | Read Full Review
    10/31/2024 12:00:00 AM | DealerRater
  • ★★★★★ Mark Jones
    Got all recall done service advisor was great and friendly and kept me updated | Read Full Review
    10/30/2024 12:00:00 AM | Cars.com
  • ★★★★★ Betty Shepherd-Johnson
    I was shopping for 2025 Pacifica in certain color. Franklin Chrysler DodgeJeep Ram had it in transit so was able to secure it through Tom Woods. Love it! | Read Full Review
    10/30/2024 12:00:00 AM | Google
  • ★★★★★ LaVerne Cross
    I just bought a 2021 Jeep Grand Cherokee Limited!!! I absolutely love it and this was the best car buying experience i have ever had. God sent Thomas to me as soon as I arrived on the lot! He was awesome! Very polite and a total gentleman. He gave me the quotes for the cars I was interested in and the next day we test drove all 3 ve | Read Full Review
    10/30/2024 12:00:00 AM | Google
  • ★★★★★ James Kelley
    10/10 service | Read Full Review
    10/30/2024 12:00:00 AM | Google
  • ★★★★★ Judy McGowan
    2021 jeep in shop for recall but had a problem with the radio not turning off when engine cut off . Our service guy (Spencer Pollard) found the issue and resolved it. Also Paige Moore was helpful when we where deciding on a warranty purchase. We traveled hour and half to this dealership and glad we did. Everyone seemed to enjoy worki | Read Full Review
    10/30/2024 12:00:00 AM | Google
  • ★★★★★ Jordan Fay
    We bought a Chrysler Pacifica here that has had a long list of electrical issues. This dealer has a service department that can only accommodate appointments more than 6 weeks out. Customer service doesn't return calls and when you get in touch the call is handed off to others. They also won't honor warranties of the cars and serv | Read Full Review
    10/30/2024 12:00:00 AM | Google
  • ★★★★★ Tina Samson
    Prompt Professional | Read Full Review
    10/29/2024 12:00:00 AM | Google
  • ★★★★★ Stuart W
    Danielle is incredible to work with as a service advisor. She always takes the time to listen and understand my needs and concerns. Most importantly, she makes the time to follow up and ask if I have any questions and if the service met my expectations. Thank you Danielle! | Read Full Review
    10/29/2024 12:00:00 AM | Google
  • ★★★★★ Dejuan Buford
    I really enjoyed working with Paige Moore. She was pleasant to work with and kept me up to date on my progress. She makes this service dept look good. Thanks for your help Paige!!. | Read Full Review
    10/28/2024 12:00:00 AM | Google
  • ★★★★★ David Chute
    Paige is always taking good care of my service needs. She is always upfront if there is an issue, while it may not be the news I want to hear with the issue but I do appreciate her transparency. | Read Full Review
    10/28/2024 12:00:00 AM | Google
  • ★★★★★ Steven Evans
    | Read Full Review
    10/28/2024 12:00:00 AM | Google
  • ★★★★★ Lucas “Ene777ene” Holcomb
    sales guys are great, finance department just as unethical as you could imagine. finally had a good finance guy take care of it after the 5th call. so updated from 1star to 3stars | Read Full Review
    10/28/2024 12:00:00 AM | Google
  • ★★★★★ Amber Halliburton
    FCDJR is an all around great dealership, from the buying process to have all our services done. Paige is always great to work with and keeps me informed of anything being done during service. She?s honest and to the point! I will be buying my 3rd car from then very soon! | Read Full Review
    10/26/2024 12:00:00 AM | Cars.com
  • ★★★★★ Lucas “Ene777ene” Holcomb
    sales guys are great, finance department just as unethical as you could imagine. | Read Full Review
    10/26/2024 12:00:00 AM | Google
  • ★★★★★ Rich Moore
    Adam is my new service rep and did a great job! He has big shoes to fill since replacing my last service rep, but he’s off to a great start. Highly recommended! | Read Full Review
    10/24/2024 12:00:00 AM | Google
  • ★★★★★ Catherine Summers
    Adam was our service advisor. He was great. He was timely, kept me informed, explained quite a bit to me. | Read Full Review
    10/23/2024 12:00:00 AM | Cars.com
  • ★★★★★ Bradley Mathiowetz
    Had a routine oil-change/tire rotation scheduled - Adam Hargrove & his team went above and beyond to get the regular maintenance done in a timely manner while ALSO providing valuable insight to a nesting problem I was having in my engine. If you have any service needed or questions surrounding your vehicle’s health, I highly recomme | Read Full Review
    10/21/2024 12:00:00 AM | Google
  • ★★★★★ Cathy Mitchell
    I have always had the best of care when having my Jeep serviced and will continue to be a repeat customer! | Read Full Review
    10/21/2024 12:00:00 AM | Google
  • ★★★★★ gabrielle yinger
    | Read Full Review
    10/21/2024 12:00:00 AM | Google
  • ★★★★★ Clayton C
    | Read Full Review
    10/21/2024 12:00:00 AM | Google
  • ★★★★★ Chris Kimball
    | Read Full Review
    10/21/2024 12:00:00 AM | Google
  • ★★★★★ Ben Syder
    great experience all around, have bought vehicles and serviced them here for over 10 years. never had a issue out of sales or service! honest personnel and a great team. Adam and Dalton always take care of me no matter what and greet me everytime with a smile! Adam gets me in and out for my appointments for their express side of work | Read Full Review
    10/19/2024 12:00:00 AM | Google
  • ★★★★★ David
    Great service quick turn around! Danielle always takes care of my truck service needs!! | Read Full Review
    10/19/2024 12:00:00 AM | Google
  • ★★★★★ Tracy Stinson
    Easy to work with and always helpful. The ladies and gentlemen there are always nice. Look forward to my next visit! | Read Full Review
    10/19/2024 12:00:00 AM | Google
  • ★★★★★ Katherine Qualls
    The absolute worst experience I’ve ever had anywhere! After waiting a month for an appointment for an oil leak I dropped my jeep off and it was supposedly fixed. After getting it home I noticed new oil drops on the concrete. The next day more new oil drops. I called Dalton and he suggesting I bring it back. According to him it was n | Read Full Review
    10/19/2024 12:00:00 AM | Google
  • ★★★★★ Robyn Hutchinson
    Very happy with the service that we received from the Franklin dealership. They put in a lot of effort making sure our needs were met and that we were happy with the purchase we made. | Read Full Review
    10/17/2024 12:00:00 AM | Google
  • ★★★★★ Linda Phelan
    Adam was awesome! He rescued our radio and was very efficient in resolving our problems. | Read Full Review
    10/17/2024 12:00:00 AM | Google
  • ★★★★★ Mike Gaines
    Quick and easy to work into my schedule. | Read Full Review
    10/17/2024 12:00:00 AM | Google
  • ★★★★★ Kimberly Kretzer
    Welcoming got my Jeep in for an oil change and tire rotation quickly and efficiently. | Read Full Review
    10/17/2024 12:00:00 AM | Cars.com
  • ★★★★★ Kurt Whitley
    It was so quick and easy with CDJR! They are wonderful and will get everything done quickly and are so kind | Read Full Review
    10/17/2024 12:00:00 AM | Cars.com
  • ★★★★★ Allen Dean
    Knew what vehicle i wanted when I showed up and tried to get to work right away on it. I asked them to let's do a credit application to see where we are at. I brought a trade in that was realistically upside-down about 2k dollars but trade in value more like 6k upside-down. They came back from their finance huddle and said that they | Read Full Review
    10/17/2024 12:00:00 AM | Google
  • ★★★★★ Jon Hillard
    The service was top-notch my first time there, and here's another HIGHLY POSITIVE note I just learned about: Turns out they have a shuttle that will take you back home and pick you up when your vehicle is ready. That's absolutely WORLD-CLASS SERVICE. | Read Full Review
    10/16/2024 12:00:00 AM | Google
  • ★★★★★ Susan Crowder
    Ms. Tibbs provided exceptional service! She went above and beyond! You could tell she cares about her customers. I was sad to leave she made it such a great experience! | Read Full Review
    10/16/2024 12:00:00 AM | Google
  • ★★★★★ Orpha
    Great dealership!! I bought my rouge here around August!! Car has no problems what so ever! Smooth and best of all reliable!! | Read Full Review
    10/16/2024 12:00:00 AM | Google
  • ★★★★★ Jeff Harjo
    Terrible, just terrible. | Read Full Review
    10/16/2024 12:00:00 AM | Google
  • ★★★★★ Kayla Ann
    | Read Full Review
    10/15/2024 12:00:00 AM | Google
  • ★★★★★ Linda Phelan
    Adam was awesome | Read Full Review
    10/15/2024 12:00:00 AM | Google
  • ★★★★★ Phil Thompson
    Danielle did a great job communicating with us and taking care of our service work | Read Full Review
    10/13/2024 12:00:00 AM | Google
  • ★★★★★ William Woodcock
    Thank you for getting my repair completed. Still had my vehicle out of hand for 2 extra days before it was able to be started but I appreciate you finishing it for me. | Read Full Review
    10/13/2024 12:00:00 AM | Google
  • ★★★★★ Carl Hollingsworth
    Great people to work with and speedy!!! | Read Full Review
    10/10/2024 12:00:00 AM | Google
  • ★★★★★ Jessica Chambers
    It took two weeks to get my car looked at with no loaner options. I’m disappointed as a Jeep owner with my cars issue along with the dealerships ability to address in a timely manner. | Read Full Review
    10/10/2024 12:00:00 AM | Google
  • ★★★★★ Mike Todd
    Don’t buy a vehicle here and if you do don’t deal with Paige. Leave over a weeks worth of messages and with absolutely no response. ?? | Read Full Review
    10/10/2024 12:00:00 AM | Google
  • ★★★★★ Rachel C.
    Fast and friendly service. | Read Full Review
    10/8/2024 12:00:00 AM | Google
  • ★★★★★ Michael Miller
    Great experience work done on time, Adam did a great job in getting the service completed quickly | Read Full Review
    10/8/2024 12:00:00 AM | Google
  • ★★★★★ Stella Baldan
    I worked with Thomas, he was very helpful and made it easy. | Read Full Review
    10/8/2024 12:00:00 AM | Google
  • ★★★★★ Randy Hall
    | Read Full Review
    10/8/2024 12:00:00 AM | Google
  • ★★★★★ Joseph Miller
    I am very pleased with my new vehicle. Ryan and Chris were very professional and I was able to land a great deal. I have bought 2 other vehicles from this dealership and I would recommend them. | Read Full Review
    10/8/2024 12:00:00 AM | Cars.com
  • ★★★★★ Gordon Cortese
    When it comes to customer service they are severely lacking. They say that they will help you but then do the bare minimum to just get you to leave them alone. When I had a continuous problem with a vehicle from them they refused to help. It’s frustrating that they sold me a vehicle with problems to begin with. I guess there is no su | Read Full Review
    10/7/2024 12:00:00 AM | Google
  • ★★★★★ Benjamin Knueven
    Worst dealership I’ve ever heard of. Multiple issues that never get resolved. Willing to pull the hood over your eyes in order to make a deal. Then when that deal sours, they will not have accountability for their actions and make it right. | Read Full Review
    10/7/2024 12:00:00 AM | Google
  • ★★★★★ Erin Shea
    When life gives this place lemons, they sell them to veterans and active duty military! Would NOT recommend this car dealership to anyone. Predatory sales practices and we've taken our car to be repaired MULTIPLE times in the first month of purchasing a "new" car. If ever there was a time for a zero star review... this might just be | Read Full Review
    10/7/2024 12:00:00 AM | Google
  • ★★★★★ J G
    I made an appointment to have routine service and a few other items addressed. I dropped my car off at 7AM and did not get an update about the status of my car until I called 2 days later. The update I received at that time was sent to me via text when the service manager was unable to be located to take my call. The text simply s | Read Full Review
    10/5/2024 12:00:00 AM | Google
  • ★★★★★ Josh Graham
    | Read Full Review
    10/3/2024 12:00:00 AM | Google
  • ★★★★★ Mark D Bullard
    The team at Franklin CDJR is really first class. I've worked with several people there and all of them are friendly, helpful and knowledgeable. Something I can't say about every other dealership. Danielle on the service team is the BEST. | Read Full Review
    10/3/2024 12:00:00 AM | Google
  • ★★★★★ Ina Swimmer
    | Read Full Review
    10/3/2024 12:00:00 AM | Google
  • ★★★★★ Jason Spence
    | Read Full Review
    10/1/2024 12:00:00 AM | Google
  • ★★★★★ Alan Burkett
    Service writer is nice | Read Full Review
    9/30/2024 12:00:00 AM | Google
  • ★★★★★ Rachel Grad
    | Read Full Review
    9/30/2024 12:00:00 AM | Google
  • ★★★★★ Linda Kelley
    Paige was great at keeping us informed. Bought a new key fob. Was supposed to take an hour. Then we were told a warranty part needing fixing and should be 3 hours. They weren't done with the car and had to keep it overnight. Got home and found out the seat would not set to the key fob. Called and was told it would take 2 weeks to get | Read Full Review
    9/30/2024 12:00:00 AM | Cars.com
  • ★★★★★ Tony Steffan
    Jay was awesome. Went above and beyond getting my vehicle completed. He actually told me what to expect and they delivered. | Read Full Review
    9/28/2024 12:00:00 AM | Cars.com
  • ★★★★★ Patty Beard
    Very positive. My service advisor was so warm and friendly. The service itself was quick and efficient. | Read Full Review
    9/28/2024 12:00:00 AM | Google
  • ★★★★★ Ashley Travis
    | Read Full Review
    9/28/2024 12:00:00 AM | Google
  • ★★★★★ Kristen Linton
    | Read Full Review
    9/25/2024 12:00:00 AM | Google
  • ★★★★★ Stephen Groves
    | Read Full Review
    9/25/2024 12:00:00 AM | Google
  • ★★★★★ Kurt Buckwalter
    The service writer Danielle was Fantastic!! | Read Full Review
    9/25/2024 12:00:00 AM | Google
  • ★★★★★ Jim Williams
    It is great | Read Full Review
    9/25/2024 12:00:00 AM | Google
  • ★★★★★ Marco Bartolo
    Danielle provided amazing customer service, communication and positivity as a representative. Helped a ton in getting my work vehicle repaired. She deserves a raise. :) | Read Full Review
    9/25/2024 12:00:00 AM | Cars.com
  • ★★★★★ Charles Smith
    My service rep, Lisa Tibbs, was exceptional. Helpful, fruiendly, and a very ple, Lisa's very friendly. | Read Full Review
    9/25/2024 12:00:00 AM | Cars.com
  • ★★★★★ Matthew Thesing
    Excellent experience buying a new Jeep. Would go back to buy again. | Read Full Review
    9/25/2024 12:00:00 AM | Cars.com
  • ★★★★★ Richard Hoffert
    This was not my first time. Excellent as usual! Again high quality service and coffee ???? | Read Full Review
    9/24/2024 12:00:00 AM | Cars.com
  • ★★★★★ Mrs.G
    My service went very smoothly. Adam, the service representative, was delightful. He kept me updated on the status of my service and made me smile with his enthusiasm for his new bundle of joy. | Read Full Review
    9/24/2024 12:00:00 AM | Google
  • ★★★★★ Jr Lee
    | Read Full Review
    9/24/2024 12:00:00 AM | Google
  • ★★★★★ Rose LaDuke
    Great experience. Zane was great! Didn't take near as long to get the paperwork done as other dealerships. | Read Full Review
    9/24/2024 12:00:00 AM | Google
  • ★★★★★ Ernie Bueno
    Outstanding and friendly service. Lisa Tibbs, Service Advisor, was a blessing to deal with and ensured all my questions were answered and I was satisfied with the work. I definitely will take my Jeep back for future services. | Read Full Review
    9/24/2024 12:00:00 AM | Google
  • ★★★★★ Anton Yushkov
    Got the recall done on my clutch. Everything is great. The cars runs even better with the new improved clutch kit. Ty | Read Full Review
    9/24/2024 12:00:00 AM | Google
  • ★★★★★ Donnie MacMillan
    BUYER BEWARE! The service here is sneaky!! The "internet price" is nothing but a "bait and switch" attempt to draw you in with a low price. Stock #178881 The truck was listed for internet price of $71,900 plus discounts. The in person price was over $120,000 as they had added a trim package. There are all sorts of small print di | Read Full Review
    9/24/2024 12:00:00 AM | Google
  • ★★★★★ Mia Abernathy
    Everyone went out of their way to help rectify the issue with my car and I was particularly impressed with Paige. | Read Full Review
    9/20/2024 12:00:00 AM | Google
  • ★★★★★ Erin Bryant
    | Read Full Review
    9/20/2024 12:00:00 AM | Google
  • ★★★★★ David Denton
    service was great. Communication was great. She did a great job! | Read Full Review
    9/20/2024 12:00:00 AM | Google
  • ★★★★★ Alexandra Lipscomb
    This dealership is a 10/10. I came in just to look at a few vehicles didn?t expect to drive off the lot in a brand new 2024 jeep Cherokee. Zane was a big help couldn?t ask for a better car salesman. Everyone there was very nice and welcoming. Will definitely be back with my sisters for their cars. | Read Full Review
    9/20/2024 12:00:00 AM | Cars.com
  • ★★★★★ Michael Hackney
    Excellent team that took care of my vehicle in an outstanding manner. Very glad to work with the service advisor who treated me like a valued customer and for which I am very appreciative. | Read Full Review
    9/20/2024 12:00:00 AM | Cars.com
  • ★★★★★ Jamie Mulholland
    We worked with Steve to purchase our new truck. It was a bit of a unique situation as my husband travels most of the week for work so we did most of the work over the phone. Steve was awesome, super communicative, easy to work with and very kind. We love our new truck!! | Read Full Review
    9/19/2024 12:00:00 AM | Cars.com
  • ★★★★★ Scott Capifoni
    Great selection of jeeps and we didn’t experience any typical “dealership” shenanigans | Read Full Review
    9/19/2024 12:00:00 AM | Google
  • ★★★★★ Lacey Miller
    | Read Full Review
    9/18/2024 12:00:00 AM | Google
  • ★★★★★ John Loar
    Page Moore is amazing. Page has made the service process enjoyable. | Read Full Review
    9/18/2024 12:00:00 AM | Google
  • ★★★★★ Mayra Franco
    Everyone was very helpful and professional, ill definitely recommend them. | Read Full Review
    9/18/2024 12:00:00 AM | Google
  • ★★★★★ Whitney Piazza
    Terrible customer service. Management is not sufficient for such a big dealership. | Read Full Review
    9/18/2024 12:00:00 AM | Google
  • ★★★★★ Ashley Travis
    I took my dodge to get my brakes replaced , and I’ve had nothing but problems sense they’ve worked on them | Read Full Review
    9/18/2024 12:00:00 AM | Google
  • ★★★★★ lizzie whittenburg
    I worked with Zane, Nick, Stephen in finance and of course Michael. Michael drove a hard bargain but was a pleasure to work with. Zane and Nick were amazing. I would definitely request Zane or any of these guys!!! | Read Full Review
    9/17/2024 12:00:00 AM | Google
  • ★★★★★ DNA Productions
    Service Manager Dalton was awesome. I had an issue with my transmission on my Jeep Trailhawk and he resolved it. I would definately recommend Franklin Chrysler Dodge for service needs, nice people. | Read Full Review
    9/17/2024 12:00:00 AM | Google
  • ★★★★★ DNA Productions
    | Read Full Review
    9/13/2024 12:00:00 AM | Google
  • ★★★★★ Jim Marshall
    This was my first visit to Franklin Dodge for service and might I just add without an appointment. The team there treated me as I had been a customer for years. Thanks all see you in 5000 miles. | Read Full Review
    9/12/2024 12:00:00 AM | Google
  • ★★★★★ Amanda Lindemann
    Amazing! So grateful for you after 4 years of amazing service! | Read Full Review
    9/12/2024 12:00:00 AM | Google
  • ★★★★★ Michelle Jones
    Great Service! | Read Full Review
    9/12/2024 12:00:00 AM | Google
  • ★★★★★ William Woodcock
    | Read Full Review
    9/12/2024 12:00:00 AM | Google
  • ★★★★★ Jeffrey Lyndon
    I had taken my 23’ Gladiator in to have engine issue checked. From scheduling the appointment to getting it through service was fast and efficient. The service manager, Tracy and Randy were very helpful. I will make sure and carry my vehicle back here if another issue may arise. | Read Full Review
    9/12/2024 12:00:00 AM | Google
  • ★★★★★ Carlos Torres
    | Read Full Review
    9/12/2024 12:00:00 AM | Google
  • ★★★★★ Jessica Newton
    Friendly, professional , knowledgeable Listened to my concerns and acted accordingly to provide good service | Read Full Review
    9/12/2024 12:00:00 AM | Cars.com
  • ★★★★★ Anton Yushkov
    Everything was great | Read Full Review
    9/10/2024 12:00:00 AM | Google
  • ★★★★★ Christina Aube
    Had a wonderful experience with Zane would recommend him when looking for a truck | Read Full Review
    9/10/2024 12:00:00 AM | Google
  • ★★★★★ Jason Wolf
    | Read Full Review
    9/10/2024 12:00:00 AM | Google
  • ★★★★★ Amy Foster
    | Read Full Review
    9/10/2024 12:00:00 AM | Google
  • ★★★★★ Helen Owens
    Professional, courteous, and well done services!!! | Read Full Review
    9/10/2024 12:00:00 AM | Google
  • ★★★★★ Jamie Eccher
    Danielle made a very difficult situation amazing and took very good care of my family and I! | Read Full Review
    9/10/2024 12:00:00 AM | Google
  • ★★★★★ Cott Sammis
    | Read Full Review
    9/10/2024 12:00:00 AM | Google
  • ★★★★★ T Wright
    They were great. They got me in very quickly and service was great! | Read Full Review
    9/9/2024 12:00:00 AM | Google
  • ★★★★★ Larry Cooper
    Great service!!! | Read Full Review
    9/9/2024 12:00:00 AM | Google
  • ★★★★★ Kendall Doyle
    | Read Full Review
    9/9/2024 12:00:00 AM | Google
  • ★★★★★ Alisha Pierce
    The new service representative was very helpful | Read Full Review
    9/9/2024 12:00:00 AM | Google
  • ★★★★★ Anderson M
    Did you delete my review?? What a bad thing! I will do it again and if you delete it, I will do it once more! This is the kind of treatment that is not included in your package! If you want to laugh and get angry go to this place, I was at the dealership today at 7 am after almost 1 month waiting for the appointment, where only when | Read Full Review
    9/7/2024 12:00:00 AM | Google
  • ★★★★★ Alex Peek
    The team at Franklin CDJR were great to work with. Worked with Nicholas the sales rep and Stephen in financing to buy a new RAM truck, and they were both fantastic. After my new vehicle purchase I had some follow up questions, both Nicholas and Stephen responded immediately and were very helpful. Highly recommend Franklin CDJR if you | Read Full Review
    9/6/2024 12:00:00 AM | Google
  • ★★★★★ Murali G
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    9/6/2024 12:00:00 AM | Google
  • ★★★★★ Jeff Buffington
    Adam was very friendly, gave some great advise and had my car back the same day. | Read Full Review
    9/6/2024 12:00:00 AM | Google
  • ★★★★★ Jon Hillard
    | Read Full Review
    9/6/2024 12:00:00 AM | Google
  • ★★★★★ Karly Kirkpatrick
    Adam was so personable and got my wagoneer done in less than hour!!! Thank you Adam!! | Read Full Review
    9/6/2024 12:00:00 AM | Google
  • ★★★★★ Kris Zwycewicz
    | Read Full Review
    9/6/2024 12:00:00 AM | Google
  • ★★★★★ Blake Sloan
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    9/6/2024 12:00:00 AM | Google
  • ★★★★★ Ross Morgenson
    Nice working with Fady!!! Great experience with the sales team. Will spread the word on this place. | Read Full Review
    9/4/2024 12:00:00 AM | Google
  • ★★★★★ Larry Nelson
    Had oil change tires rotation and balance, in and out in less than 60 minutes. | Read Full Review
    9/3/2024 12:00:00 AM | Google
  • ★★★★★ Xara Zimmerman
    Paige is the absolute best! | Read Full Review
    9/3/2024 12:00:00 AM | Google
  • ★★★★★ Eric Wynia
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    9/3/2024 12:00:00 AM | Google
  • ★★★★★ Burt Bradford
    Very friendly. | Read Full Review
    9/2/2024 12:00:00 AM | Google
  • ★★★★★ Raquel Powell
    This team is so kind and always takes care of me. When I walk in they make me feel like family and that’s unique for a dealership! A++++ grade for them! | Read Full Review
    9/2/2024 12:00:00 AM | Google
  • ★★★★★ Donna Balinger
    Adam was great at checking in and going over details of service on my Jeep. | Read Full Review
    8/30/2024 12:00:00 AM | Google
  • ★★★★★ Zakary Johnson
    | Read Full Review
    8/30/2024 12:00:00 AM | Google
  • ★★★★★ Valarie V
    Service manager Adam was amazing and fair! | Read Full Review
    8/29/2024 12:00:00 AM | Google
  • ★★★★★ Matt Anderson
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    8/29/2024 12:00:00 AM | Google
  • ★★★★★ Kristin Hines
    Danielle F. was absolutely wonderful and very understanding with helping us. ?????? | Read Full Review
    8/29/2024 12:00:00 AM | Google
  • ★★★★★ Dave Hirsch
    My experience started with Paige, who helped me make some good decisions for my service. My car was completed in a very timely manner and I saved some money from the original estimate. | Read Full Review
    8/28/2024 12:00:00 AM | Google
  • ★★★★★ Chris Salvado
    | Read Full Review
    8/28/2024 12:00:00 AM | Google
  • ★★★★★ Pamela Glerum
    Just bought my first Jeep. A Grand Cherokee. Couldn’t have been a better experience! Steven Massei was very professional and offered a great deal. Stephen Hancock in Financing never pressured me to add on to the deal more than I needed. Worked side rails into the deal and when I took to the parts department to have them installed, | Read Full Review
    8/28/2024 12:00:00 AM | Google
  • ★★★★★ Sydney Robinson
    My husband bought his truck there early this July and when he bought it we were told to bring it back in the next day to fix an issue with a tire sensor. I show up with our son after being told the service department would fix the issue then and it would take an hour max. When I arrive I’m told that they don’t have the parts to fix t | Read Full Review
    8/28/2024 12:00:00 AM | Google
  • ★★★★★ Louise Rinke
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    8/26/2024 12:00:00 AM | Google
  • ★★★★★ Kevin Hamilton
    People here are nice but I will likely never buy a Ram again simply because of the service department. Appointments are difficult to get and then they tell you that the appointment is not necessarily when they can work on your vehicle but rather a time they will get to it when they can. They had to order parts that would take a week | Read Full Review
    8/26/2024 12:00:00 AM | Google
  • ★★★★★ Mark Pimental
    I was told by the service technician they fixed the problem with my back-up camera. What they really did was turn off my back up camera assist which they failed to disclose | Read Full Review
    8/25/2024 12:00:00 AM | Google
  • ★★★★★ James Smith
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    8/24/2024 12:00:00 AM | Google
  • ★★★★★ Bruce Horning
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    8/22/2024 12:00:00 AM | Google
  • ★★★★★ Adam Knight
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    8/22/2024 12:00:00 AM | Google
  • ★★★★★ Robert Johnson
    Awesome service experience. Second time using them and both experience were great. Better than other area dealers for service. Won’t go anywhere else for my Jeep. | Read Full Review
    8/22/2024 12:00:00 AM | Google
  • ★★★★★ April Bosse
    Great service and people @ CDRJFranklin. Adam Hargrove was my service advisor. He was professional, knowledgeable and answered all my questions. 10’s all across the board. | Read Full Review
    8/22/2024 12:00:00 AM | Google
  • ★★★★★ whittymusic
    What a horrific experience at the service department. Jeep holds you hostage with Any warranty repair. Do not go there it’s an absolute rip off and they don’t care about communication… | Read Full Review
    8/22/2024 12:00:00 AM | Google
  • ★★★★★ Eric Morrow
    I have been at this location since I bought my truck. One time I went to another dealership, and I see the difference. The other was flash and glimmer, but that was the end. I couldn't get help, or even someone to talk to. It took me finely just getting upset for someone to help. I will never walk in that one again. At FCDJR the | Read Full Review
    8/19/2024 12:00:00 AM | Google
  • ★★★★★ Dale Crow
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    8/19/2024 12:00:00 AM | Google
  • ★★★★★ Rachel Stevens
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    8/19/2024 12:00:00 AM | Google
  • ★★★★★ Yong Kim
    Service staff is incredible! Paige, Dalton, Tracy, and Danielle are fantastic at their job! Highly recommend them! | Read Full Review
    8/19/2024 12:00:00 AM | Google
  • ★★★★★ Tyler King
    We liked the car we purchased but the experience was horrible. Rude sales guy we worked with and he was extremely pushy. There was an issue with needing to get the back bumper fixed from scrapes and it has been impossible to get it scheduled. I finally got an appt scheduled and went in the morning. They then informed me the paint rep | Read Full Review
    8/19/2024 12:00:00 AM | Google
  • ★★★★★ alvaro rodriguez osornio
    very very bad service | Read Full Review
    8/19/2024 12:00:00 AM | Google
  • ★★★★★ Falynn MistWalker
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    8/16/2024 12:00:00 AM | Google
  • ★★★★★ Dennis Ratlief
    Service & recall repairs were completed on time as stated. Received a text when work was complete. | Read Full Review
    8/15/2024 12:00:00 AM | Google
  • ★★★★★ Brad Reside
    Chrysler does not know how to fix the problem. (Car stops dead while driving) They think it is transmission. They changed warranty to lifetime on transmission, but they can't identify the problem. Warranty is moot. This dealership does not share a computer system with other chrysler dealers. They refuse to accept or or even seek dia | Read Full Review
    8/15/2024 12:00:00 AM | Google
  • ★★★★★ Angie Daniel
    | Read Full Review
    8/14/2024 12:00:00 AM | Google
  • ★★★★★ Tanya Altick
    Dalton Johnson in the service department treated me like a queen. I was most appreciative for his attentiveness to my needs. | Read Full Review
    8/13/2024 12:00:00 AM | Google
  • ★★★★★ william mcgregor
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    8/12/2024 12:00:00 AM | Google
  • ★★★★★ Mackenzie Smith
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    8/10/2024 12:00:00 AM | Google
  • ★★★★★ Lindsey Moggie
    Danielle was very helpful and pleasant! Thank you for making my experience comfortable. | Read Full Review
    8/9/2024 12:00:00 AM | Google
  • ★★★★★ John Scott (TPV 16 Alpha)
    Great service! Went quickly with good communication and a thorough inspection with appropriate recommendations. | Read Full Review
    8/9/2024 12:00:00 AM | Google
  • ★★★★★ Derek Ahlf
    Second truck from this place and not good. Bought a 2024 Ram 3500 here 8/3. They originally said the truck would be ready 8/7. After calling all day 8/7, 8/8 and 8/9 I finally get an answer the truck needs “parts” and won’t be ready until next week. So if you buy a truck here make sure you can wait over a week to take delivery. They | Read Full Review
    8/8/2024 12:00:00 AM | Google
  • ★★★★★ Johnny B Holladay
    The Franklin Chrysler Jeep service squad is the best in the business! They got me in and out in no time and gave me detail notes on where and when I need additional services! They plan ahead and keep my Jeep running like a fined tuned machine that it is! Excellent Service!! | Read Full Review
    8/7/2024 12:00:00 AM | Google
  • ★★★★★ Ahmed El-Rifai
    This dealership has been the best Jeep dealer that I have interacted with in the area when it comes to service department! From Mike Pollard the manager to Tracy Stinson with the loaner and department and the advisors Paige and Dalton! Sometimes things happen and wait times for parts are out of their hands but they keep you informed | Read Full Review
    8/7/2024 12:00:00 AM | Google
  • ★★★★★ Johnny Jones
    | Read Full Review
    8/6/2024 12:00:00 AM | Google
  • ★★★★★ Shiquita Arrington
    I chose my dealership and booked appointment through the Ram Uconnect app. One I arrived Page, my advisor personality and greeting was excellent. Her level of service was absolutely fantastic. I would give her and the dealership overall a ten star if I could. I highly recommend for purchase and service. FYI Fady is an excellent sales | Read Full Review
    8/5/2024 12:00:00 AM | Google
  • ★★★★★ Gary Kubiak
    Adam was great. Service was done on time and explained in detail. Will be back for service on my vehicle in the future. | Read Full Review
    8/5/2024 12:00:00 AM | Google
  • ★★★★★ David Bennett
    I was interested in a new Jeep that I found online and stopped by the Franklin Jeep dealer but it wasn’t what I had in mind. Their sales agent, Thomas Mencer, went above and beyond to find what I wanted. The Rubicon I bought was better than I had hoped for. Everyone on their staff was very courteous, professional, and went out of the | Read Full Review
    8/5/2024 12:00:00 AM | Google
  • ★★★★★ joshua
    DO NOT BUY NEW DODGE VEHICLES! Bought 2021 challenger in 2021 and 2021 durango in 2022. These were my 5th and 6th dodge vehicles, so I used to be loyal to the brand, but post covid, quality has absolutely tanked. Durango had issues with entertainment console shortly after purchase and has been repaired twice. Then the car died sudde | Read Full Review
    8/4/2024 12:00:00 AM | Google
  • ★★★★★ Will Hannon
    Adam did a great job with everything! | Read Full Review
    8/2/2024 12:00:00 AM | Google
  • ★★★★★ Charley Lyle
    Got me in fast and was done in a reasonable time! | Read Full Review
    8/2/2024 12:00:00 AM | Google
  • ★★★★★ Brandon Wilson
    Great Customer Service! | Read Full Review
    8/1/2024 12:00:00 AM | Google
  • ★★★★★ Brian Reeves
    | Read Full Review
    8/1/2024 12:00:00 AM | Google
  • ★★★★★ Wayne Maurer III
    If I could give 0 stars or even negative stars I would. By far worst vehicle purchase I have ever made and worst experience I’ve had. Even from the start, I had to fly in to Nashville to pick up my car and the dealer offered to pick me up from the airport. Which was very nice gesture but I’d rather have taken Uber. Salesman picks me | Read Full Review
    8/1/2024 12:00:00 AM | Google
  • ★★★★★ Tony Colombo
    Great experience in an unfortunate situation. I chose them (again) to help meet my needs and as before, they rose to the occasion and exceeded my expectations. May not be the experience of others however, I’ll start there when I’m ready to purchase again. 2025 RAM 1500 Laramie | Read Full Review
    7/31/2024 12:00:00 AM | Google
  • ★★★★★ Go BeyondFilm
    The folks here are honest and top notch. My service advisor Danielle kept me in the loop at every step of the service. | Read Full Review
    7/31/2024 12:00:00 AM | Google
  • ★★★★★ Tad Godsil
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    7/29/2024 12:00:00 AM | Google
  • ★★★★★ Kara Buckner
    Fantastic experience with the service department. Communication and the work was outstanding. | Read Full Review
    7/29/2024 12:00:00 AM | Google
  • ★★★★★ Patrick Funck
    | Read Full Review
    7/29/2024 12:00:00 AM | Google
  • ★★★★★ Shane Witherspoon
    | Read Full Review
    7/29/2024 12:00:00 AM | Google
  • ★★★★★ Joel Bowman
    Review updated based on horrible service department interactions after vehicle purchase. I will never buy a vehicle from this dealership again. | Read Full Review
    7/29/2024 12:00:00 AM | Google
  • ★★★★★ Richard Nelson
    Good service. The courtesy driver was very helpful as well. | Read Full Review
    7/27/2024 12:00:00 AM | Google
  • ★★★★★ Zoraida Rivera
    Page The Service Advisor is always very nice very helpful. She tries her best to get you in and out. | Read Full Review
    7/27/2024 12:00:00 AM | Google
  • ★★★★★ Lwyx
    Very Quick, Very good Service, And They fixed my car. | Read Full Review
    7/27/2024 12:00:00 AM | Google
  • ★★★★★ Macey Montavon
    First time at this dealership to have a recalled part replaced. Dalton J. in the service shop was super friendly and helped me get checked in! The service was completed quickly. | Read Full Review
    7/27/2024 12:00:00 AM | Google
  • ★★★★★ Luigi Dionisio
    5 plus stars . First time getting our 2 jeeps serviced , even though we didn't have an appointment Paige was still able to take care of us in a timely manner. Great job ! Returned for another oil change and still got great service. | Read Full Review
    7/27/2024 12:00:00 AM | Google
  • ★★★★★ Jason Lemere
    Overall great experience. I want to thank Sam and his sales team that helped me with my new vehicle. These guys are honest and I highly recommend this dealership. They sent my car to detail before I purchased the vehicle and the sales manager noticed some things that I actually missed. He called me back and told me he would take | Read Full Review
    7/25/2024 12:00:00 AM | Google
  • ★★★★★ Michael Green
    First service on my 2024 Wrangler. Called in a few days ago to schedule a service appointment and informed them that Thursday was my only available day. Though they were booked solid that day Paige said she would work me in and get the service done. When I arrived today she greeted me with a smile, and ultimately completed the work i | Read Full Review
    7/25/2024 12:00:00 AM | Google
  • ★★★★★ Roman Fry
    Updated my review because they called to understand the review. However, the service department suffers from the ability to handle volumes. There are more efficient service providers that are dealing with the same demands that can work much better. The issue really is about management. I've tried coming here at different times for co | Read Full Review
    7/23/2024 12:00:00 AM | Google
  • ★★★★★ jay weinstein
    Truck is 2023 Gladiator 3 months old with 6K miles- 6 weeks to repair loose ball joint nuts that were hand tightened at factory but FCDJR threw parts at issue (steering track arm) in my opinion as death wobble made truck unsafe to drive. Today A/C blower motor is out and my appointment is 3 weeks out but part is not in stock at deale | Read Full Review
    7/23/2024 12:00:00 AM | Google
  • ★★★★★ Henry Joksovic
    I don’t recommend to sell your car in here ,unprofessional , they lowball you , facebook market place offers more than a car dealer , be advised. | Read Full Review
    7/23/2024 12:00:00 AM | Google
  • ★★★★★ Jordan Hedges
    | Read Full Review
    7/22/2024 12:00:00 AM | Google
  • ★★★★★ Eric
    Adam was professional,and knowledgeable about what he was doing. Made the experience less dreaded. I be going back. Thanks. | Read Full Review
    7/22/2024 12:00:00 AM | Google
  • ★★★★★ Daniel Craig
    **5-Star Service at Jeep Dodge Dealership in Franklin** I recently had the pleasure of visiting the Jeep Dodge Dealership in Franklin, and I must say, the experience was nothing short of exceptional. From the moment I walked in, I was greeted by Paige of professionals who exemplify what it means to deliver top-notch customer servic | Read Full Review
    7/22/2024 12:00:00 AM | Google
  • ★★★★★ David Bradley
    | Read Full Review
    7/22/2024 12:00:00 AM | Google
  • ★★★★★ Miza Oliva
    Great customer service and support. Thank-you Paige Moore for taking care of my issue. | Read Full Review
    7/22/2024 12:00:00 AM | Google
  • ★★★★★ Chris
    Wait time for appointment is kind of extended, but well worth the wait! Very personable, friendly and kind. Thank you, Danielle! | Read Full Review
    7/19/2024 12:00:00 AM | Google
  • ★★★★★ Richard Hoffman
    They did excellent work and had my Jeep in and out. Very friendly. Jay was great to work with and communicated very well. | Read Full Review
    7/18/2024 12:00:00 AM | Google
  • ★★★★★ Jimmy Timmons Sr
    Thank you Danielle Forchelli | Read Full Review
    7/18/2024 12:00:00 AM | Google
  • ★★★★★ Jan Schlueter
    It was a quick and friendly service. Adam was a great FCDJR contact. | Read Full Review
    7/18/2024 12:00:00 AM | Google
  • ★★★★★ Emma Hagist
    | Read Full Review
    7/18/2024 12:00:00 AM | Google
  • ★★★★★ Rashad Biggers
    | Read Full Review
    7/17/2024 12:00:00 AM | Google
  • ★★★★★ Vincent hawkins
    | Read Full Review
    7/17/2024 12:00:00 AM | Google
  • ★★★★★ Lori Ligon
    Great experience! Every time I have had service in my car FCDJ does a great job! They are friendly and I am there less than an hour! Adam Hargrove was my service advisor this trip and he was great, as well! Love my Jeep! | Read Full Review
    7/11/2024 12:00:00 AM | Google
  • ★★★★★ Summer Gavin
    I had an amazing experience with the service department this evening. Dalton, Danielle and Lisa from BDC were exceptional. They have set the tone for how customer service should be given. They were very personable, very easy to communicate with and they took their time to make us feel good and understand the repairs that were being c | Read Full Review
    7/11/2024 12:00:00 AM | Google
  • ★★★★★ Kendrick Gregory
    I bought my second dream car. Only thing I wanted after my purchase was a bow on the car and a couple pictures for Instagram. They didn’t budge on the price like i wanted. But aye I’m one of the fast cars on the road now. Customer service was great. Big shout out to Joseph! LaMarKX on YouTube! | Read Full Review
    7/11/2024 12:00:00 AM | Google
  • ★★★★★ Sam Davidson
    Took a month to get a appointment to fix a recall problem, ok with that. Take it in at 9am, dropped off, an get a ride to my work. Then radio silence. Around 4pm I call to see if they are done, haven't even gotten it in to look at. Left me stranded at work. I also had a appointment the next day with another company to have it detail | Read Full Review
    7/9/2024 12:00:00 AM | Google
  • ★★★★★ L. Brian Sheldon
    Danielle F. was my service adviser. She did an excellent job and I was impressed how quickly she responded to my questions and how knowledgeable she was. Repair was completed on-time and at the price we discussed. This is a person and a dealership that cares about customers. You can't go wrong going here! | Read Full Review
    7/8/2024 12:00:00 AM | Google
  • ★★★★★ Nicole Andelman
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    7/8/2024 12:00:00 AM | Google
  • ★★★★★ Emily Johnson
    | Read Full Review
    7/8/2024 12:00:00 AM | Google
  • ★★★★★ Marlo Rosko
    | Read Full Review
    7/5/2024 12:00:00 AM | Google
  • ★★★★★ Vincent Elefante
    Adam was great. Easy check in and explained all charges to satisfaction. | Read Full Review
    7/5/2024 12:00:00 AM | Google
  • ★★★★★ Philip Tulimieri
    Repairs were done professionally led by Daniella Forchelli, a great service advisor. I would highly recommend their repair services. | Read Full Review
    7/2/2024 12:00:00 AM | Google
  • ★★★★★ Hope Patonis
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    7/1/2024 12:00:00 AM | Google
  • ★★★★★ Stacy Jo
    | Read Full Review
    6/30/2024 12:00:00 AM | Google
  • ★★★★★ Andrew Maurodis
    10 Stars for Danielle and the entire team. I had a great experience. Danielle handled my service administration and was absolutely fantastic. She was knowledgeable, prompt, efficient, and very personable. I would also like to note that the rest of the staff was also | Read Full Review
    6/27/2024 12:00:00 AM | Google
  • ★★★★★ Chad Staten
    | Read Full Review
    6/27/2024 12:00:00 AM | Google
  • ★★★★★ Bob Kazinec
    OUTSTANDING JOBE BUY ALL | Read Full Review
    6/25/2024 12:00:00 AM | Google
  • ★★★★★ Benjamin Kuenzel
    | Read Full Review
    6/25/2024 12:00:00 AM | Google
  • ★★★★★ Devin Hall
    Awesome service and quick turn around for an oil change. Special thanks to Adam for helping out with everything. | Read Full Review
    6/25/2024 12:00:00 AM | Google
  • ★★★★★ Michael Jennesse
    | Read Full Review
    6/21/2024 12:00:00 AM | Google
  • ★★★★★ Michael Miller
    Great experience work done on time | Read Full Review
    6/19/2024 12:00:00 AM | Google
  • ★★★★★ Ned Martin
    Only the second time I’ve ever bought a car from a dealership, overall great experience. Dealt primarily with Austin, he was super helpful and attentive. Called ahead to look at a specific car, it was already pulled up for me to test drive when I got there. Also Lanrey in the finance department was able to get me taken care of with | Read Full Review
    6/19/2024 12:00:00 AM | Google
  • ★★★★★ Richard Winstead
    Joe did a great job. Very professional, efficient and friendly. | Read Full Review
    6/19/2024 12:00:00 AM | Google
  • ★★★★★ Vilish Patel
    They don’t have time to meet customer and explain to customer that what they want. They don’t care about customer satisfaction never go this place. | Read Full Review
    6/18/2024 12:00:00 AM | Google
  • ★★★★★ Crystal Pesce
    | Read Full Review
    6/17/2024 12:00:00 AM | Google
  • ★★★★★ Vilish Patel
    They don’t have time to meet customer and explain to customer that what they want. | Read Full Review
    6/17/2024 12:00:00 AM | Google
  • ★★★★★ Dan Dwyer
    Outstanding process of leading g new car. | Read Full Review
    6/13/2024 12:00:00 AM | Google
  • ★★★★★ Pete Cotton
    | Read Full Review
    6/13/2024 12:00:00 AM | Google
  • ★★★★★ Pedlt
    I came for a recall and decided to have other things checked since my Jeep was going to be at the shop for at least one full day anyway. I agree to one quote, but then they recommended other issues should be addressed. That’s when the communication broke down. The link to approve the additional work wasn’t valid. I tried calling the | Read Full Review
    6/13/2024 12:00:00 AM | Google
  • ★★★★★ Kenneth “Wayne” King
    | Read Full Review
    6/11/2024 12:00:00 AM | Google
  • ★★★★★ jay weinstein
    | Read Full Review
    6/10/2024 12:00:00 AM | Google
  • ★★★★★ Rebecca P
    Great service and fast! | Read Full Review
    6/10/2024 12:00:00 AM | Google
  • ★★★★★ Kamree Mackey
    Hands down the best customer service I have ever received. Any questions I had , explained and gave me tips on the topic . ABSOLUTELY LOVE THEM! | Read Full Review
    6/6/2024 12:00:00 AM | Google
  • ★★★★★ Alan Miller
    Warranty repair completed sooner than promised. A good experience, no complaints with service rendered | Read Full Review
    6/6/2024 12:00:00 AM | Google
  • ★★★★★ Rich Moore
    The quality and friendliness of my service rep is Amazing. Paige Moore is a rock star. I’ve been going to Franklin Chrysler Dodge Ram Jeep for 2 years now and she treats me like her brother! Keep up the awesome service. | Read Full Review
    6/6/2024 12:00:00 AM | Google
  • ★★★★★ Juan Alberto Garza
    | Read Full Review
    6/5/2024 12:00:00 AM | Google
  • ★★★★★ Cameron Crews
    The team over at Franklin CDJR are a great group of folks to work with. I went in to start my search for a new truck and drive the Gladiator. I knew it might be too small but wanted to give it a shot. Randy Gonzalez was my sale rep and did an outstanding job. There was no pressure, he asked the right questions, followed up in a time | Read Full Review
    6/4/2024 12:00:00 AM | Google
  • ★★★★★ Lewis & Wright Funeral Directors
    | Read Full Review
    6/4/2024 12:00:00 AM | Google
  • ★★★★★ Beth Rosoff
    Thomas was great! Very helpful and knowledgeable. Mike in financing was fast and also very helpful. | Read Full Review
    6/3/2024 12:00:00 AM | Google
  • ★★★★★ Steve Kimball
    service was quick. computer update recall. received a list of potential services with their prices. The tech explained one in depth that i felt I could complete it. | Read Full Review
    6/3/2024 12:00:00 AM | Google
  • ★★★★★ Ashley Robson
    Unmatched customer service! John and Mike went above and beyond. I can’t recommend them enough!! | Read Full Review
    5/31/2024 12:00:00 AM | Google
  • ★★★★★ Jim Robertson
    They were easy to deal with. Thomas was the best. | Read Full Review
    5/31/2024 12:00:00 AM | Google
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