Return to complete listing of Dodge Chrysler and Jeep Accessories Servicing El Paso

Mon: 07:00 am - 06:00 pmTues: 07:00 am - 06:00 pmWed: 07:00 am - 06:00 pmThur: 07:00 am - 06:00 pmFri: 07:00 am - 06:00 pmSat: 07:00 am - 05:00 pmSun: Closed

At Dick Poe Dodge Lp, we want you to personalize your vehicle and feel confident driving your Chrysler, Dodge, Jeep or Ram vehicle. That’s why we offer competitive pricing on all authentic Mopar® automotive accessories, which our certified automotive technicians can install for you. Ask about our exclusive offers for racks and carriers, remote starters, in-car entertainment devices and much more!

Call (915) 440-2162 today to schedule your next appointment. Our technicians at Dick Poe Dodge Lp are ready to help you!

Customer Reviews

★★★★★ Tracie Purinton
Dick Poe Dodge Ram on airway has had my truck for two weeks. I have called 5 times asking for a update - what is wrong with the truck. Each time I am told that the service advisor is out to lunch, but I would get a call back. I have not recieved a call back. When I called today I was told that the truck was not ready. I enquired | Read Full Review
8/22/2025 12:00:00 AM | Google
★★★★★ Arturo Martinez
Stay far far away from this place, by far the shaddiest dealership I've ever come across. They had my truck in and out for 3 months, I paid them $1000 to fix the issue and it still is not fixed. They have no clue what customer service is, they will not call you for weeks at a time and they will not return calls. My service advisor an | Read Full Review
8/22/2025 12:00:00 AM | Google
★★★★★ Nathanael
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8/19/2025 12:00:00 AM | Google
★★★★★ Nancy Casas
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8/16/2025 12:00:00 AM | Google
★★★★★ CardHusker
I have brought my Ram here several times for service and parts in the last 4 years. Service Advisors treat you with care and respect and not just a $$ or a number. On 8/5/25, I went to service with an issue. Jaime in service met me, saw my issue, inspected my truck, and helped me resolve it, without having to leave it there to diagno | Read Full Review
8/6/2025 12:00:00 AM | Google
★★★★★ Sherrell James
Mr. Rick was very helpful and knowledgeable, Thank you! | Read Full Review
8/4/2025 12:00:00 AM | Google
★★★★★ ArNecia Hardy
Thank you to Jacob who helped me from the moment I came in with my Jeep. Jacob explained the coverage & extended car warranty on my car. He went above & beyond to make sure everything was understood & helped us get everything in line. Thank you, Jacob. Check him out if you are at DICK POE DODGE | Read Full Review
7/28/2025 12:00:00 AM | Google
★★★★★ Iris Jenkins
Thanks to the team at Dick poe dodge, especially Jacob in services! He made sure he met our needs when trying to get our vehicle serviced, there was a miscommunication that was handled amazing by him and we will forever be grateful. Would definitely recommend going for your vehicle/ services. | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ david alvarado
They got good prices on cars. The sales Rep was very good in explaining and showing the vehicles. I just love that they worked hard on getting me into a car that I wanted and the monthly payments that I asked for. I recommend everyone to go there and experience what I did which I can say, they treated me like family. My sales rep Ed | Read Full Review
7/24/2025 12:00:00 AM | Google
★★★★★ Allen Perez
Thank you Jacob Flores. Dealt with warranty and got my repairs completed and updated me on prices and work to be completed. I greatly appreciate your hard work in making the process smooth and painless,thank you so much sir! | Read Full Review
7/24/2025 12:00:00 AM | Google
★★★★★ Gloria Cordero
Mike the salesperson was totally awesome help me get into my Ford escape | Read Full Review
7/23/2025 12:00:00 AM | Google
★★★★★ Michele Mason
Very accommodating parts department and friendly staff! Luna was extremely helpful, easy to deal with and patient with my shipment requests. I appreciate good customer service. | Read Full Review
7/21/2025 12:00:00 AM | Google
★★★★★ Andy Mendivil
Thank you to Jacob Flores in Service. He really helped me out on getting my recalls taken care of in a timely manner where I was pressed for time. From the beginning, he gave the best service and was available for contact throughout the process. Jacob recognized me at the cashiers after he had called to let me know my truck was ready | Read Full Review
7/18/2025 12:00:00 AM | Google
★★★★★ Gloria Cordero
Mike the salesperson what's totally awesome help me get into my Ford escape | Read Full Review
7/14/2025 12:00:00 AM | Google
★★★★★ Keith Miller
Dealership that doesn't move inventory because the GM of sales is there to "protect the dealership" (his words) and caring for customers comes last. After buying 7 over the years, we will go somewhere else. Zero customer loyalty | Read Full Review
7/14/2025 12:00:00 AM | Google
★★★★★ christian rodriguez
I was completely satisfied with the service here. Geo was extremely professional and communicated well. If you are in the market go see my guy Geo. | Read Full Review
7/11/2025 12:00:00 AM | Google
★★★★★ Jose eduardo Ruiz
exelente atención. y buen servicio. . Gran ayuda del señor Roberto Marquez. . Nos fuimos muy contentos y con un gran vehículo. Muy recomendable. | Read Full Review
7/8/2025 12:00:00 AM | Google
★★★★★ Bliss
DO NOT TAKE YOUR CAR HERE FOR SERVICE! There is no communication at all and they are just a money grab. We took it back three times for the same problem and they forgot to put the connections/lines back on. But gladly charged each time for their mistakes. They ran our pockets and returned the car in worse shape each time. Then to top | Read Full Review
7/2/2025 12:00:00 AM | Google
★★★★★ Anthony Mitchell
Roger Gallegos took our vehicle in and the next day had over 5 repairs/replacements done and ready for pick up! He was fast and professional! My 2016 Dodge is feeling like a new car, and I couldn't be happier! Huge thanks, Roger! | Read Full Review
6/15/2025 12:00:00 AM | Google
★★★★★ David Elliott
Service was good but am on my 3rd radio in 3 years. Transmissiondoesnt shift at times but they told me they couldnt find any problems. The little bar that helps with air flow under truck broke and i was toldi had to have hit something. Explained to the service guy that i haven't hit anything. Was told i'd have to replace it at a cost | Read Full Review
6/15/2025 12:00:00 AM | Google
★★★★★ Jim Hohmann
Very nice people polite and can get you a ride to pick up your car when it's done | Read Full Review
6/10/2025 12:00:00 AM | Google
★★★★★ PixiePerks915
Great service!!! Thank you! | Read Full Review
6/6/2025 12:00:00 AM | Google
★★★★★ Steve Hartley
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6/4/2025 12:00:00 AM | Google
★★★★★ David Corral
I recently bought a Dodge Durango in February and noticed that the AC wasn't working up to specs. I made an appointment for 5-26-25 and Lorena (service advisor) was able to take care of the issue in roughly three hours. | Read Full Review
5/28/2025 12:00:00 AM | Google
★★★★★ Gerardo Bilbao
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5/27/2025 12:00:00 AM | Google
★★★★★ Veronica Baca
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5/25/2025 12:00:00 AM | Google
★★★★★ Erika Patriarchias
The dodge journey I purchased has given me nothing more than problems and waste my money. I come to get it fixed and beforehand called to make sure my car qualifies to be fixed and I come 30 miles to get here and they say they can't look at it because other mechanics have already worked on it. But we asked that beforehand and made th | Read Full Review
5/22/2025 12:00:00 AM | Google
★★★★★ Luis Medrano
Never buying another vehicle from here | Read Full Review
5/16/2025 12:00:00 AM | Google
★★★★★ sergio puentes
Excellent place to buy a car, actually the best place To buy a New or USED Vehicle ??% Recommended DO NOT BUY BEFORE COMPARING HERE AT DICK POE DODGE/ RAM ?? | Read Full Review
5/12/2025 12:00:00 AM | Google
★★★★★ Dustin Knudson
Went here to get my check engine light looked at. No issues, great customer service and follow up. Highly recommend them if you need any sort of service. Roger was honest and helpful throughout the service process, opposite of the experience I had with another dealer in the area. | Read Full Review
5/10/2025 12:00:00 AM | Google
★★★★★ eduardo padilla
Very disappointed in this place. | Read Full Review
4/30/2025 12:00:00 AM | Google
★★★★★ Ana Diaz
Service from everyone was exceptional. Adrian Rodriguez was our sales representative and he truly kept his word at finding the best deal and vehicle that could fit our needs. Finance team was great and efficient. Definitely recommending everyone to come here when looking for a new car | Read Full Review
4/23/2025 12:00:00 AM | Google
★★★★★ kristen arnold
Their service department is the worst. Roger is the worst advisor. His lack of communication with customers is commonly known at the shop and the service manager nor general manager do anything about it. They make excuses about why they’ve had my vehicle for a week and still haven’t diagnosed the problem if you can even get an update | Read Full Review
4/19/2025 12:00:00 AM | Google
★★★★★ leonel cordova
Luna and his manager in parts department has been amazing! They honored me the warranty for a valve body for a 68RFE. I appreciate their customer service and their professionalism! | Read Full Review
4/15/2025 12:00:00 AM | Google
★★★★★ Zach Fulton
Thank you Jaime and Dick Poe crew very much appreciated. Had recall issues on 2010 dodge 2500 and Jaime went above and beyond to take care of all issues. | Read Full Review
4/12/2025 12:00:00 AM | Google
★★★★★ Texas Summer
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4/11/2025 12:00:00 AM | Google
★★★★★ Dermibo
Emailed with detailed description of work I wanted done. Received a return email that may have been a robo return talking about trade in and new vehicle purchase. Then another email with the same thing but from a different email with a salesperson. Waste of time, def got rude so I got put on an email list and so started daily spam em | Read Full Review
4/9/2025 12:00:00 AM | Google
★★★★★ Teresa Jiménez
Un servicio terrible mi van la lleve por que se deprograma el wirrles 6 meses tiene ya con ella ya me cobraron $1 853+$1167 Sigue igual aun ahí la tienen hoy hable con el manejados Jaime renegado que bien le queda su apellido ya de que en 6 meses y aun el viernes a ellos ahí mismo se desprogramo pague ese día y alas 12 dd la noche al | Read Full Review
4/7/2025 12:00:00 AM | Google
★★★★★ charles bennett
I wish I could give them a minus five my vehicle is still under warranty they had it 6 weeks still has the same problem I had to go all the way to Indianapolis to get it fixed properly | Read Full Review
4/7/2025 12:00:00 AM | Google
★★★★★ sergio puentes
Excellent place to buy a car, actually the best place To buy a New or USED Vehicle ??% Recommended | Read Full Review
3/28/2025 12:00:00 AM | Google
★★★★★ Traveler ‘Merica (Traveler)
Same as previous review. Horrible communication from the service department. Rather, NO COMMUNICATION from the service department. They’re horrible. Take days just to tell you if they were able to fix your car or not. I’m going to have to find another place to take my truck. This is ridiculous. | Read Full Review
3/17/2025 12:00:00 AM | Google
★★★★★ David Corral
I purchased my first American vehicle here, and their sales (Trey) department and finance department are very professional. | Read Full Review
3/6/2025 12:00:00 AM | Google
★★★★★ Ahide Flores
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3/1/2025 12:00:00 AM | Google
★★★★★ Andres Vazquez
Terrible customer service | Read Full Review
2/25/2025 12:00:00 AM | Google
★★★★★ Kathy Rader
Great service, visiting from out of town and got a oil change. Service team was quick, shuttle took us back to our hotel and picked us up when it was finished. Everyone we encountered was very nice. Thank you! | Read Full Review
2/18/2025 12:00:00 AM | Google
★★★★★ Araceli Macneil
Absolutely Terrible Service – Avoid This Dealership at All Costs If I could give this place zero stars, I would. We dropped off our vehicle for service at 8 AM, expecting a routine process. By 2 PM, after hearing nothing, we called for an update—only to be told they couldn’t even find our paperwork or tell us where our vehicle was. | Read Full Review
2/14/2025 12:00:00 AM | Google
★★★★★ Johnny Silva
Took a Jeep in for a misfire and they couldn’t fix it. Supposedly 3 technicians worked on it and couldn’t figure it out. Had to tow vehicle to another place after waisting 3 weeks there. Service manager and general manager suck! They just wanted the Jeep gone. SAVE YOURSELVES THE FRUSTRATING AND ANGER, DONT BUY DODGE,CHRYSLER or JEEP | Read Full Review
2/11/2025 12:00:00 AM | Google
★★★★★ clifton tucker
Lack of communication from service advisors. Don't know if technicians are not schooled trained, or OJT' ing a delrship. I understand if tech may not have experienced certain issues, got it. Talk, get help from vets or shop foreman. Service adviser says problem, was solved due to item not connected. Issues has returned. Been trying t | Read Full Review
2/8/2025 12:00:00 AM | Google
★★★★★ Christian Baatz
Robert and German helped my family and me out by supporting and active duty service member. I will be back to do business with them again!!! Thank you Dick Poe Dodge Ram Team!!!! | Read Full Review
2/7/2025 12:00:00 AM | Google
★★★★★ Lisa Davis
Took my jeep in for a oil change and was told I had a oil leak. Made appt for Friday at 730am after working 12 hour night shift. Waited for them to open. Was told they had a shuttle to take me back to my hotel. Was promised the car back by 4pm Friday. Spoke with Jesus said can't get it back today, it will be tomorrow but I will ca | Read Full Review
2/7/2025 12:00:00 AM | Google
★★★★★ Jessica Koenemann
I wish I could say the service got better. But it didn't Alejandro keeps half ass fixing my car. I never ask for a ride they keep my car for days. And the one day I ask for a ride from shuttle it's an inconvenience. Terrible service | Read Full Review
2/5/2025 12:00:00 AM | Google
★★★★★ Alfredo Subia
Great service from the parts department. Thank you Manny Luna | Read Full Review
2/3/2025 12:00:00 AM | Google
★★★★★ Greg Oldfield
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2/1/2025 12:00:00 AM | Google
★★★★★ charley treat
I called the service department about an issue with my vehicle and they told me to bring it by, then when I get there they tell me that they won’t help me because my vehicle is over 10 years old and barely over 100k miles. So don’t go there. | Read Full Review
1/18/2025 12:00:00 AM | Google
★★★★★ Henry Galan
Tengo muy buena opinión de Roger del departamento de servicios,me atendió muy profesional y salgo satisfecho, recomiendo 100 porciento sus servicios | Read Full Review
1/10/2025 12:00:00 AM | Google
★★★★★ Mario Rocha
Customer Satisfaction | Read Full Review
12/24/2024 12:00:00 AM | Google
★★★★★ felix angeles santana
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12/19/2024 12:00:00 AM | Google
★★★★★ Sofia Primero
I had a wonderful experience. When my car broke down I took it to the service center. I worked with Roger Gallegos, he was extremely knowledgeable and helpful. He explained everything very well and made the process very simple. I am very grateful for the customer service! | Read Full Review
12/12/2024 12:00:00 AM | Google
★★★★★ Danny Gonzalez
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12/12/2024 12:00:00 AM | Google
★★★★★ Zenon Reyes
Excellent service, Edward Favella,was very,very helpful since the first phone call,he was soo professional and I'm very get the truck,Edward once again thank you very much .ZENON REYES | Read Full Review
12/12/2024 12:00:00 AM | Google
★★★★★ Yesenia Banuelos
Powr Services, LLC has purchased four trucks, since August 2024, from Edward Favela at Dick Poe Dodge and we will continue to do business with him! He's quick at finding exactly what we are looking for and doesn't hesitate to reach out and ensure we are completely satisfied with the trucks we have purchased. Mr. Favela is a great sal | Read Full Review
12/3/2024 12:00:00 AM | Google
★★★★★ Tania Vázquez
This place never helps when you have an inquiry workers always hang up the call. Lazy workers | Read Full Review
12/3/2024 12:00:00 AM | Google
★★★★★ Steve Guer
Picked up a Ram 1500 from Poe a couple weeks ago. Had talked to 3 other dealers in EP & Cruces with just disappointed communication and follow through. You can't beat the sales service at Poe. Jack & Felipe are real professionals and standup folks. Couldn't be happier with truck and sales experience.. Thanks Guys !! | Read Full Review
11/18/2024 12:00:00 AM | Google
★★★★★ Darrell Garza
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11/7/2024 12:00:00 AM | Google
★★★★★ Willy Jay
Alexia was a great help. Roger was just as good. Happy to be a dick poe customer for life!!! | Read Full Review
11/3/2024 12:00:00 AM | Google
★★★★★ ROCIO SALAS
A shout out to this dealership's service department, especially to my service advisor, Jacob Flores! Thank you for such great service and being compassionate to my concern. Jacob was very professional, kept me posted with everything that was going on with my truck and I was never left in the forgotten throughout the time my truck w | Read Full Review
10/29/2024 12:00:00 AM | Google
★★★★★ Javier A
Service was not as professional as I wanted ?? didn't even try to help me on my problem ...don't recommend at all | Read Full Review
10/29/2024 12:00:00 AM | Google
★★★★★ Claudia Navarrete
Estube hablando hoy todo el dia al departamento de partes y este joven Duncan contesta Brandon Cordero xq el sen¨or Manny Luna esta de vacaciones el sen¨or Luna si contesta | Read Full Review
10/23/2024 12:00:00 AM | Google
★★★★★ Jesus Herrera
Ed was an excellent took the time to explain everything and gave me a great deal. Would go back for my next truck | Read Full Review
10/8/2024 12:00:00 AM | Google
★★★★★ Stephanie Osburn
This is the 7th vehicle my family has purchased from Mike Parra at Dick Poe in the past 24 years. He's kind, knowledgeable and always finds us the best deal with no pressure sales. Everyone should go see Mike when you need a car! | Read Full Review
10/6/2024 12:00:00 AM | Google
★★★★★ Chris Peterson
Very good service see manny Luna. He helped me out a bunch. Also talk to Eddie in service. Both of them will help you significantly. Manny went above and beyond much appreciated guys. | Read Full Review
9/27/2024 12:00:00 AM | Google
★★★★★ Joel Alvarez Vazquez
I took my vehicle for service. After few days without any updates from the service department, I decided to reach out to them. In four different days and times I received the same standard answer. The rep is out to lunch at 2:35pm can I get your number and phone and he will call you back. This happened 4 different time and I never re | Read Full Review
9/13/2024 12:00:00 AM | Google

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