About Big Star Chrysler Jeep Dodge Ram FIAT
Big Star Chrysler Jeep Dodge Ram FIAT is your authorized Chrysler, Jeep, Dodge or Ram dealership service center, offering competitive pricing on all automotive repairs. Our factory-trained technicians can service any make or model vehicle for everything from routine maintenance to major repairs.Dealer Conveniences
- Shuttle Service Available
- We Offer Rentals
- Spanish Speaking
- Free WiFi
- We Have Early Bird Hours
- We Offer Mopar Accessories
- We Offer Mopar Performance Parts
- We Do State Inspections
- Certified Technicians
Call (281) 394-3955 today to schedule your next appointment.
Our technicians at Big Star Chrysler Jeep Dodge Ram FIAT are ready to help you!
Big Star Chrysler Jeep Dodge Ram FIAT is a BusinessLink Dealer!
Own a business? Become a BusinessLink member and enjoy dealership perks like expedited service, complimentary shuttles, loaner vehicles and access to our trusted network of up fitters.
Membership is free, with no dues or fees, and benefits include:- Next Available Bay Service: Members are always first in line for maintenance and repair work
- Service all Makes and Models: BusinessLink dealers will now work on your entire fleet.
- Loaner Vehicles: A complimentary Alternate Transportation Contract is included with the purchase of any new vehicle.
- Extended Service Hours: Longer hours mean your vehicle will be ready faster.
Call Big Star Chrysler Jeep Dodge Ram FIAT today at (281) 394-3955 to learn more
-
★★★★★ 287474Mehma is a pleasure to work with. She communicates well and provides updates daily. Thank you! | Read Full Review11/18/2024 12:00:00 AM | DealerRater
-
★★★★★ rwdenergyGood buying experience. They got deal done quickly. Would recommend highly. Quick purchase. Got truck I needed. | Read Full Review11/18/2024 12:00:00 AM | DealerRater
-
★★★★★ msampson101Great vehicle, at a nice price. My RAM 1500 was delivered in perfect condition, just as promised, on time. The staff was extremely helpful in all phases of this purchase! I highly recommend Big Star! | Read Full Review11/17/2024 12:00:00 AM | DealerRater
-
★★★★★ Fritz GartnerI wish I could give less than 1 star. I called them about a specific car they were advertising, they said it was available AND TEXTED ME AN APPOINTMENT TIME! I got there in an hour, and low and behold they had JUST SOLD THE CAR AN HOUR AGO!! (oh my how unlucky was I!) They did not notify me even though they had my cell# since the | Read Full Review11/17/2024 12:00:00 AM | Google
-
★★★★★ Denny VuCame in to look at gladiators today and Daniel was really helpful in making sure I was well informed about certain specs I was looking for. Easy to work with and was not pressured. Would definitely recommend him if anyone is looking into a vehicle! | Read Full Review11/16/2024 12:00:00 AM | Google
-
★★★★★ Jessie BuckerOur car was totaled last week. We stopped by and looked at a few options. Nick kept us up to date on the inventory and was very responsive! | Read Full Review11/16/2024 12:00:00 AM | Google
-
★★★★★ Monique LealWe called and asked if a vehicle was available. Nicholas had it pulled up and ready for us. He was very nice and helpful. | Read Full Review11/16/2024 12:00:00 AM | Google
-
★★★★★ lucky41dayCall around but this will the best place to take your vehicle it had a better price a they only took 2 days like they said they where. I’ll definitely take my truck back there for any other work I need | Read Full Review11/16/2024 12:00:00 AM | DealerRater
-
★★★★★ James SmithDeceptive online pricing. Advertised a gladiator for 34.446, only to be told there was an additional 7K in upgrades after test drive. Wasted 90 minutes of my time. | Read Full Review11/15/2024 12:00:00 AM | Google
-
★★★★★ Liz WatersI recently purchased a Wrangler from Big Star Jeep in Clear Lake and had the pleasure of working with Daniel Ramirez. Daniel took the time to understand my needs, answered all my questions, and presented me with options tailored to my preferences. His transparency and honesty instilled trust, making me confident in my decision. | Read Full Review11/14/2024 12:00:00 AM | Google
-
★★★★★ sedricmyersMy service experience was UTOPIA. From start to finish, a wonderful experience. Continue the great work. | Read Full Review11/14/2024 12:00:00 AM | DealerRater
-
★★★★★ rand_hopkinsExcellent service and very easy to reach a deal that was equitable for both parties. I will be back to buy my next truck! | Read Full Review11/13/2024 12:00:00 AM | DealerRater
-
★★★★★ ganapathy.nagarajanHad a pleasant buying experience with Sales - Amber and the Sales Managers. Quick purchase i could complete in my working days. Big star dodge did not add a whole lot of additional charges to make my purchase possible within budget. However, for the price, i wish they had included atleast a second key. | Read Full Review11/12/2024 12:00:00 AM | DealerRater
-
★★★★★ jonathan michaelsI came in with some ideas of what I wanted. Sat in multiple trucks 1500s and 2500s (gas and diesel). At one point Brittany and I were measuring the cab height to make sure it would fit in the garage. Bought a beautiful billet silver 2024 ram 2500 4x4 crew cab short-bed hemi. | Read Full Review11/12/2024 12:00:00 AM | Google
-
★★★★★ Valarie RoseThe team at big star Dodge went above and beyond for my oil change. They made sure I understood the process and didn’t try to upsell unnecessary services. Honest and efficient! | Read Full Review11/12/2024 12:00:00 AM | Google
-
★★★★★ Sage NeeceThey didn’t give me my deposit back to a “cyber hack” | Read Full Review11/12/2024 12:00:00 AM | Google
-
★★★★★ B HowellThey lied to me to get me in the door. I specifically asked them if there was any additional dealer add ons and that the proce online was the price. They confirmed that. I get there are there is a $7000 dealer package that there is no mention of on their website and that the salesmen won't tell you about. Keep that in mind before you | Read Full Review11/12/2024 12:00:00 AM | Google
-
★★★★★ David FeilSlower than a snail in January in Alaska! | Read Full Review11/12/2024 12:00:00 AM | Google
-
★★★★★ TommyWent in to ask about oil light being on after an oil change. Guy acted like they were to busy but nothing was in line. Typical new employees want paychecks but do nothing for them and is ruining a mans business!!! Fire the whole service department they’re very unprofessional!! | Read Full Review11/11/2024 12:00:00 AM | DealerRater
-
★★★★★ michael.duenas1963With less than 1800 total miles on our brand new less than a month old GCL, We started experiencing Electronic control and air conditioning problems right after the first automatic software update downloaded. Scheduling warranty service has turned into a few weeks of waiting to have our new jeep serviced. No loaners are available and | Read Full Review11/10/2024 12:00:00 AM | DealerRater
-
★★★★★ d6constMy Husband brought in his truck to have it aligned. But they took an entire day and did nothing so we had to pick it up and take it elsewhere. Looks like they wanted to perform more service on it and charge over a thousand dollars before even trying to service it for what it was brought in for. Will not even try this place ever again | Read Full Review11/10/2024 12:00:00 AM | DealerRater
-
★★★★★ Haeri CruzPurchased a vehicle with Brandon and he was very helpful, he was very knowledgeable about each car’s features and made the whole process feel seamless and stress-free. I appreciated his honesty and transparency throughout, as well as the attention to detail in explaining financing options. Brandon was very attentive and ensured I dro | Read Full Review11/9/2024 12:00:00 AM | Google
-
★★★★★ Claudia OcasioGreat dealership! I really recommended. Went looking for a Dodge Ram. My sales man was Brandon i really recommend him. He is very professional and has so much knowledge when it comes to cars. He was very patient and made sure i left with the truck I wanted. Thank you Brandon for making my car shopping experience smooth and easy. | Read Full Review11/9/2024 12:00:00 AM | Google
-
★★★★★ Martha FloresI want to take the time to give a HUGE shout out to sales man Brandon Cantu. He is so helpfull & takes time to explain every detail...because of him we are now owners of my dream truck. | Read Full Review11/9/2024 12:00:00 AM | Google
-
★★★★★ Nana CruzI had an incredible experience working with Brandon. From the moment I walked in, he was friendly, professional, and genuinely dedicated to helping me find the perfect car. From start to finish Brandon made everything so easy but he was also very transparent and I very much appreciated that. If you’re looking for someone who is pat | Read Full Review11/9/2024 12:00:00 AM | Google
-
★★★★★ Diane RI purchased a vehicle from Brandon Cantu and he was an amazing salesman. Make sure I had everything that I needed. | Read Full Review11/9/2024 12:00:00 AM | Google
-
★★★★★ Lynn TurnerGreat Service! Daniel & Jacob made a great experience. Drove all the way from Austin for my 2500. Highly recommended | Read Full Review11/9/2024 12:00:00 AM | Google
-
★★★★★ Wisper GrumblesWent in and was greeted By Nick he was very professional! I went in there not really knowing what I was looking for and left knowing exactly what I wanted! If you need a car go see Nick he’s the best! | Read Full Review11/9/2024 12:00:00 AM | Google
-
★★★★★ Maria ReyesPurchased a vehicle from Brittany, and she was very friendly and went above and beyond to ensure that my buying experience was perfect .I would for sure recommend Big Star to anyone I know who is interested in purchasing a vehicle! | Read Full Review11/9/2024 12:00:00 AM | Google
-
★★★★★ John HarrisonFriendly staff. Receptionist was welcoming. Had a pleasant and friendly experience with a salesperson named Daniel today. Transparent with the process and helped me find the right vehicle for our family. 5 star | Read Full Review11/9/2024 12:00:00 AM | Google
-
★★★★★ Kim RuizI had an excellent experience at Big Star Chrysler Jeep Dodge Ram thanks to Erik! He was incredibly helpful and went above and beyond to help me find the exact Jeep Compass I wanted. The entire process was easy and stress-free. If I’m ever in the market for a new vehicle again, I’ll definitely be returning. | Read Full Review11/9/2024 12:00:00 AM | Google
-
★★★★★ Gineva HydeNick R was great to work with! He was very professional! Thanks Nick! ?? | Read Full Review11/9/2024 12:00:00 AM | Google
-
★★★★★ David RinconI purchased a car from Brandon and I will confidently say it was the best car buying experience! His expertise on the various models, features and pricing options was impressive. Brandon was able to explain everything in the simplest form for my better understanding. He did not just care about the sell, his intentions were to ensure | Read Full Review11/9/2024 12:00:00 AM | Google
-
★★★★★ LA FitnessBought a 3500 Diesel from Daniel. Great and honest experience. Cindy back in finance was fantastic. | Read Full Review11/9/2024 12:00:00 AM | Google
-
★★★★★ Jeffery RobertsonNick Robertson very pleasent young man to work with his energy is infetious .He really does the best job to take care of you and get you the best deal possible will shop with him again | Read Full Review11/9/2024 12:00:00 AM | Google
-
★★★★★ Tomoki NishiguchiI purchased a new 2024 Jeep Gladiator from this dealership on October 19, 2024. Initially, I was pleased with the $17,305.25 dealer discount offered by the salesperson. However, I also wanted information about maintenance service packages, assuming it might be included in the "BIG STAR PACKAGE" listed in my paperwork. Unfortunately, | Read Full Review11/9/2024 12:00:00 AM | DealerRater
-
★★★★★ 287474Mehma is FANTASTIC! Great overall experience. She explained the whole process and it was very smooth. | Read Full Review11/8/2024 12:00:00 AM | DealerRater
-
★★★★★ qjones2003The communication started out clear with the initial sales rep I worked with. Beyond the first day of contact it was very difficult to get any information about my application. What’s even more troubling is these guys didn’t want to close the deal to give me 1 day to collect close to $20k for the down payment. Calls me 2 days later t | Read Full Review11/8/2024 12:00:00 AM | DealerRater
-
★★★★★ MattMy wife and I had a great experience with our trade in and purchase of new vehicle. | Read Full Review11/7/2024 12:00:00 AM | DealerRater
-
★★★★★ jennifer cobWe just purchased a vehicle with Nick! Hands town the best customer service. He made sure we walked out of there with the car we wanted. Thank you so much Nick!! | Read Full Review11/7/2024 12:00:00 AM | Google
-
★★★★★ gtyoung1998My salesman was fantastic. Service advisor was great. I was not happy with my experience in the finance office. This guy forced extra items onto my purchase order and I still don't know what I paid for. | Read Full Review11/7/2024 12:00:00 AM | DealerRater
-
★★★★★ tomoki nishiguchiI purchased a new 2024 Jeep Gladiator from this dealership on October 19, 2024. Initially, I was pleased with the $17,305.25 dealer discount offered by the salesperson. However, I also wanted information about maintenance service packages, assuming it might be included in the "BIG STAR PACKAGE" listed in my paperwork. Unfortunately, | Read Full Review11/7/2024 12:00:00 AM | Google
-
★★★★★ Karina DaSilvaPurchased a Durango R/T from Josh yesterday and we had the smoothest process ever. Never had we been at a dealership for such a short time. The customer service was excellent and they gave us numbers right where we wanted them. ?????????? | Read Full Review11/6/2024 12:00:00 AM | Google
-
★★★★★ bellesnspeedjunkieThis dealership is exemplary! From the sales team to finance, and even the service department, this staff is top notch! The facility is clean and accommodating. You can tell they take pride in their customer service. The respect shown to our family was absolute. We would recommend this dealership to anyone looking for a seamless, eas | Read Full Review11/6/2024 12:00:00 AM | DealerRater
-
★★★★★ ddurham16693It took 15 days for an electrical issue and still not sure if it was repaired. The emergency brake still engages by itself. | Read Full Review11/6/2024 12:00:00 AM | DealerRater
-
★★★★★ Roof-fatThe most horrible service I've visited in my life , and it was today. Called them, Talked to Monica, explained that i will drive from Cypress, and she promised to have car available . Came at 2 pm, some guy Denise , saying car in a mechanical shop and not ready. When i said how, you promised, he just said "i am sorry". Are you seriou | Read Full Review11/6/2024 12:00:00 AM | Google
-
★★★★★ claytonrobertbarnesThanks very much for servicing my Ram 1500. Professional service. There was a long wait time, even though I had made an appt, but the service center provided an Uber so I didn't have to wait at the center for 4 hrs for an oil change | Read Full Review11/4/2024 12:00:00 AM | DealerRater
-
★★★★★ Pablo BretonI recently visited Big Star Dodge and had a mixed experience. I was interested in a Jeep Rubicon listed for $48,736. After discussing my trade-in, they offered me $43,000 for my vehicle, and we agreed on that price. However, when I received the bill of sale, the price had jumped to $54,700. When I asked why it didn’t match the listed | Read Full Review11/4/2024 12:00:00 AM | Google
-
★★★★★ Chris YoungAsk for Nick Robertson! I decided I wanted a jeep gladiator and went to dealership after dealership looking for a good deal. I was walking around the lot at Big Star Dodge looking at gladiators I was interested in and was politely approached by Nick asking to assist me and offing a test drive. Nick was very relaxed and not pushy at a | Read Full Review11/2/2024 12:00:00 AM | Google
-
★★★★★ SZEMAK66Sales man is agresive and the waiting time on financial are is extrem way yo long | Read Full Review11/2/2024 12:00:00 AM | DealerRater
-
★★★★★ lucillemae98Jasmin really made sure to take good care of me and my vehicle. Had the best customer experience with her despite the short notice of my car needing services | Read Full Review11/1/2024 12:00:00 AM | DealerRater
-
★★★★★ Steven RPurchased a vehicle today from Nick, and the process could not have been easier. He was very friendly and went above and beyond to ensure that my buying experience was A1. To top that off, Cindy in the finance department was amazing and very thorough with explaining all of the numbers and answered all of my questions. I would definit | Read Full Review11/1/2024 12:00:00 AM | Google
-
★★★★★ jessishoeThe staff were all pleasant and accommodating to my children but the process was drawn out longer than necessary. | Read Full Review11/1/2024 12:00:00 AM | DealerRater
-
★★★★★ Bryan HallonquistTook my 2018 Ram 1500 to get the transmission serviced. They first tried to convince my that it has "lifetime" fluid so it doesn't need serviced. They tell you that because they want you to buy a new truck from them after the trans goes out. I said I wanted it done anyways and could tell the service guy was annoyed and really didn't | Read Full Review11/1/2024 12:00:00 AM | Google
-
★★★★★ mgreen709Great all around car buying experience. Excellent sales department. Nick and Jesse were extremely helpful. Finance was great as well. Chris made sure I had all the coverage I needed. Hats off to Big Star! | Read Full Review10/31/2024 12:00:00 AM | DealerRater
-
★★★★★ JaylonWGreat support from Mehma. Constantly kept me informed and made sure I had a loaner. | Read Full Review10/31/2024 12:00:00 AM | DealerRater
-
★★★★★ sir_wesleycAwesome did a great job in the service department. He communicated very well and helped me get my vehicle repaired economically. | Read Full Review10/30/2024 12:00:00 AM | DealerRater
-
★★★★★ fabiolaescobedo85service is always fast, workers are nice and very informative with any questions or concerns i have. | Read Full Review10/30/2024 12:00:00 AM | DealerRater
-
★★★★★ dhouse2509I am so grateful for our salesman and the team at Big Star. Everyone was so nice and helpful. | Read Full Review10/30/2024 12:00:00 AM | DealerRater
-
★★★★★ a.poeI got a great price and all of the employees were very friendly, thanks again | Read Full Review10/30/2024 12:00:00 AM | DealerRater
-
★★★★★ Alex MichaelsHad a good experience with Daniel Ramirez, clear and transparent with the process. knowledgable on the Durango’s. happy with my purchase | Read Full Review10/30/2024 12:00:00 AM | Google
-
★★★★★ atorres78704The service is generally good, with one notable exception. During the course of an oil change/fluids check, the tech left the cover off of the brake fluid reservoir. The cover was lost/misplaced, and we ended up being responsible for purchasing a replacement. Now we do a visual inspection before leaving the service center. | Read Full Review10/30/2024 12:00:00 AM | DealerRater
-
★★★★★ ALWZTRDVery slow. Lack of communication between The service desk and myself is definitely the number one problem. I checked it on time but I didn’t hear from them until I went back to check on my truck until two hours later. I couldn’t find my service person so I was standing there and another person offered to help me and I was thankful fo | Read Full Review10/30/2024 12:00:00 AM | DealerRater
-
★★★★★ Andrew DiamondRead the reviews folks. The issues I am experiencing are the same ones that most reviewers have had. I reached out to this dealership Monday evening and inquired about a new RAM 1500 they had advertised on their website. I am an Illinois resident, so I cannot simply hop in the car and drive to them. This particular RAM 1500 is sh | Read Full Review10/29/2024 12:00:00 AM | Google
-
★★★★★ i_erika84I am so grateful for the team at Big Star CJDR service department, especially Austin! He was so understanding and helpful to my situation. He literally brought me to tears for his complete understanding of my situation. I am truly moved by his compassion. | Read Full Review10/28/2024 12:00:00 AM | DealerRater
-
★★★★★ Jesus Morin Jr.As of Saturday 26 2024 i saw truck listed on Big Star CHDR website at $39,978. Stock number SN538417 VIN 1C6SRFFPXSN538417. On the website AUTOSTART is offered to make an online purchase without having to deal with a salesperson. I made the process at night to purchase the vehicle and got my credit approved for the total amount of pu | Read Full Review10/28/2024 12:00:00 AM | Google
-
★★★★★ dtremontPrompt courteous service. Took me right in and truck was being serviced. They told me about software updates and how long that would take did some maintenance outside of warranty items and all is good. | Read Full Review10/27/2024 12:00:00 AM | DealerRater
-
★★★★★ juansantana.1979The service was great. I understanding it wasn’t too difficult to drop off on the weekend to be able to work on my vehicle. Supervisor call the next day in a couple days after that the truck was ready service | Read Full Review10/27/2024 12:00:00 AM | DealerRater
-
★★★★★ MSThe day before going I schedule an appointment for a truck. About an hour before closing called and texted to make sure it was still there with no answers or responses. When we got there of course the truck was sold and the sales person had an emergency so she wasn't there. Another sales person took her place and after going back and | Read Full Review10/27/2024 12:00:00 AM | DealerRater
-
★★★★★ Michael LewisMess with the numbers too much | Read Full Review10/27/2024 12:00:00 AM | Google
-
★★★★★ marygarcia0521Great job on servicing our car. Thank you for your prompt service. Great and kind team | Read Full Review10/26/2024 12:00:00 AM | DealerRater
-
★★★★★ sanjuisilvaExcellent good yes as wonderful jeep comfortable color nice car white leather seats space interior | Read Full Review10/26/2024 12:00:00 AM | DealerRater
-
★★★★★ cncprofBig Star service center has always been top notch in my opinion. They are always courteous and professional in any needs I've had over the years. | Read Full Review10/26/2024 12:00:00 AM | DealerRater
-
★★★★★ leblanc521Service was ok. After pickup, my car was not washed and the oil notification was not reset. | Read Full Review10/26/2024 12:00:00 AM | DealerRater
-
★★★★★ J MicheliI am extremely disappointed in this dealership. I had 3 different people call/text me this week in regards to a vehicle I inquired about online. I asked to get the trade in value on my vehicle done before I drive up there. Not one of them followed up with me. The pricing looks good on the website but I'm not too sure if they really w | Read Full Review10/26/2024 12:00:00 AM | Google
-
★★★★★ steve.shepheardQuickly identified issues and worked with my warranty company for applicable payments and then completed repairs. Very happy with the service department on this visit. | Read Full Review10/25/2024 12:00:00 AM | DealerRater
-
★★★★★ sammy.mayOur experience with our salesman and the delivery of our Jeep was excellent and we would definitely refer our friends and family to your dealership! | Read Full Review10/25/2024 12:00:00 AM | DealerRater
-
★★★★★ alan.hawkins66To many people and once you sign the contract. Nobody wants to help you get out of there. | Read Full Review10/25/2024 12:00:00 AM | DealerRater
-
★★★★★ JI am extremely disappointed in this dealership. I had 3 different people call/text me this week in regards to a vehicle I inquired about online. I asked to get the trade in value on my vehicle done before I drive up there. Not one of them followed up with me. The pricing looks good on the website but I'm not too sure if they really w | Read Full Review10/25/2024 12:00:00 AM | DealerRater
-
★★★★★ pwmccueJoshua was very thorough and knowledgeable in his work. He helped me through the process. | Read Full Review10/24/2024 12:00:00 AM | DealerRater
-
★★★★★ howardderibooI was promised running boards 2 wks later none. NOT COOL at all Just be honest about it | Read Full Review10/24/2024 12:00:00 AM | DealerRater
-
★★★★★ mgreen709Awesome service, great staff. Sales and financing went smoothly. Both Nick and Jesse in sales were great. Chris in finance went over and above to make sure I had the coverage I needed. Just a great all around great car buying experience! | Read Full Review10/23/2024 12:00:00 AM | DealerRater
-
★★★★★ hectortorre6868It was great will come back service person very knowledgeable will recommend dealership to my friends. | Read Full Review10/23/2024 12:00:00 AM | DealerRater
-
★★★★★ mbhartman64Great experience! Loved staff and place. Wonderful people and great service at Big Star ?? M | Read Full Review10/23/2024 12:00:00 AM | DealerRater
-
★★★★★ txroguevbcQuick and easy! My wife and I both agreed that it was the easiest vehicle purchase ever. | Read Full Review10/23/2024 12:00:00 AM | DealerRater
-
★★★★★ FranciscoMy Vehicle has a GPS device went in for a recall maintenance that lasted 5 days and the vehicle was never moved of the back parking lot..never received updates had to call 2 or perhaps 3 times did never once received a call back from the maint. dept. | Read Full Review10/23/2024 12:00:00 AM | DealerRater
-
★★★★★ rubyjb1911Helpful, professional, polite, prompt and easy access to the dealership, with a courtesy follow up. | Read Full Review10/22/2024 12:00:00 AM | DealerRater
-
★★★★★ Ross GallegosThe worst dealership experience we have ever experienced. I have purchased a lot of cars before and this has got to be a scam that they run here. We were in Houston from out of town. I called them and told them I had financing and wanted to purchase a new Jeep Grand Cherokee for their listed price. They verified and had it availa | Read Full Review10/22/2024 12:00:00 AM | Google
-
★★★★★ velasco_yeseniaVery grateful to go back for my second time to get a vehicle from Dodge Clear lake. Mr.Erick was very patient all the 3 times I went to look at vehicles very helpfull. | Read Full Review10/21/2024 12:00:00 AM | DealerRater
-
★★★★★ dkpoydrasThe were very helpful and kind.when I walked in they helped me right then. | Read Full Review10/20/2024 12:00:00 AM | DealerRater
-
★★★★★ ruwen142429Countable reliable incredible can be trusted as a family relationship. Strongly recommended be with them for sure | Read Full Review10/19/2024 12:00:00 AM | DealerRater
-
★★★★★ JOJOBLACKMONFinance team professionalism is horrid when get my vehicle they added a bunch of extra thing we had agreed to not have included and was added anyway when asked about this they then lied about them needing to be on deal and once wee sighnes more papper work to remove there extra packages they where still added | Read Full Review10/19/2024 12:00:00 AM | DealerRater
-
★★★★★ Dustin AAdvertised prices do not reflect mandatory dealer add-ons of 6k. Dealer options: 5995 - Includes a 5 year theft and vehicle recovery system, with quite a few added features. - Lifetime warranty and guarantee on the ceramic window tint. - also a nano diamond ceramic coating on the interior and exterior that covers replace and repair | Read Full Review10/19/2024 12:00:00 AM | Google
-
★★★★★ deli2983Wonderful customer service. Adrian was very attentive and helped out with our needs. Good communication. | Read Full Review10/18/2024 12:00:00 AM | DealerRater
-
★★★★★ almtz73I bought my truck here. I came back for a car for my son. Ryan was not only extremely accommodating but a perfect example of how a dealership should value customer loyalty. I will definitely be buying my next car here! Thanks Ryan and Nicholas. | Read Full Review10/18/2024 12:00:00 AM | DealerRater
-
★★★★★ Christina FisherDon't even bother calling or inquiring about a vehicle. Ghosted me on a website inquire. Ghosted me on a call when I asked for information not listed. Called 8hrs later and a different salesman picked up and when he said he was going to transfer me I said I'd rather not because they stopped responding so he hung up on me. Then I call | Read Full Review10/18/2024 12:00:00 AM | Google
-
★★★★★ samguzman1320Excellent fast and courteous service. From the time I got there until the time I left. | Read Full Review10/15/2024 12:00:00 AM | DealerRater
-
★★★★★ jbarker6I came looing to complete an Oil change and get a solid Multi-Point Inspection. What I received was a list of items totalling 2400.00. As this was my first time visiting your service department you had no records of previous maintenance. It was recommended to flush and replace Differential and Transfer case fluids however, upon my ow | Read Full Review10/15/2024 12:00:00 AM | DealerRater
-
★★★★★ ROSEMARY_EVERITTWorst customer service and sales men’s I’ve ever encountered. Will never refer anyine | Read Full Review10/15/2024 12:00:00 AM | DealerRater
-
★★★★★ rsmali3It was a pleasure to work with Wade. He made the car buying experience less painful. | Read Full Review10/14/2024 12:00:00 AM | DealerRater
-
★★★★★ iluna284Poor communication. No sense of urgency to resolve customer matters. Not taking customer’s issues seriously. Not providing the correct solution to customers issue. Poor customer service. Will not be returning to this dealership. | Read Full Review10/13/2024 12:00:00 AM | DealerRater
-
★★★★★ IFirst off I see a lot of negative reviews everyone has their own experience. However, for my own personal experiences I can say I personally had a fantastic experience with Richard Fernandez salesperson, who went above and beyond to help me reach my price point. I do noticed on their website it does list a higher quote. However—negot | Read Full Review10/12/2024 12:00:00 AM | Google
-
★★★★★ CynDOnly thing is the visits are always hours long even with an appointment. And that's for an oil change. | Read Full Review10/12/2024 12:00:00 AM | DealerRater
-
★★★★★ ty4868It was the worst buying experience ever. I would never recommend this place! The finance staff was horrible, the sales team made the sale happen. After the sale, absolutely no support from anyone at the dealership. | Read Full Review10/12/2024 12:00:00 AM | DealerRater
-
★★★★★ Grant GundyI would not recommend this dealership to anybody. The woman that answers the front desk is rude. I set up an appointment with Eric to look at a truck and drove three hours to the dealership just to find out it got sent to auction. Also, nobody at the dealership answers their phones or seems to know what’s going on. Like I said please | Read Full Review10/12/2024 12:00:00 AM | Google
-
★★★★★ Jamal HoumaniBasically they refused to sell me the truck at the advertised price unless I buy their $6k bs dealer add on. What a joke, terrible customer service. | Read Full Review10/12/2024 12:00:00 AM | Google
-
★★★★★ rmkatigbakMr. Torres , our sales person is very friendly and professional. Made the transaction with ease. Highly recommended individual. | Read Full Review10/11/2024 12:00:00 AM | DealerRater
-
★★★★★ partin_brent1960Dennis, my salesperson was great in his work. Very friendly and accommodating. Explained everything very well. Chris Schnooberger was very good at explaining everything too. | Read Full Review10/10/2024 12:00:00 AM | DealerRater
-
★★★★★ bjp62Service was great and quick and professional, I would recommend Big Star of clear Lake to my friends.. | Read Full Review10/10/2024 12:00:00 AM | DealerRater
-
★★★★★ JorgetamezNot satisfied with the purchase I did 5 months ago my sales man TJ was supposed to help me not just sale me a vehicle well at least that's what I thought.. they promised me a 100$ gift card if I would complete a survey giving them all 10s when in reality they weren't all 10s with me at the dealership. Till this day they haven't evan | Read Full Review10/10/2024 12:00:00 AM | DealerRater
-
★★★★★ chiefgetinducksBig Star lives up to their name every time we have our vehicle serviced there. They are courteous, professional and timely with their services. | Read Full Review10/9/2024 12:00:00 AM | DealerRater
-
★★★★★ ShereekieIf you want to purchase a car, this is the best price around. However, if you need anything to follow up, take your business elsewhere. The only way you will get addressed is if you are there when they open. However, they will give you xx just to get you to leave, and you will never hear from them again. Your problem will remain the | Read Full Review10/9/2024 12:00:00 AM | DealerRater
-
★★★★★ shucky duckyIf you want to purchase a car, this is the best price around. However, if you need anything to follow up, take your business elsewhere. The only way you will get addressed is if you are there when they open. However, they will give you BS just to get you to leave, and you will never hear from them again. Your problem will remain the | Read Full Review10/9/2024 12:00:00 AM | Google
-
★★★★★ TerrieMichael TMsolutionsWe sale ice cream here | Read Full Review10/8/2024 12:00:00 AM | Google
-
★★★★★ princess2yallToo many surveys at the end. This is the 3rd one I've done. Again, I dont see why you make an appointment only to sit for 2 hours before your vehicle is taken in. | Read Full Review10/8/2024 12:00:00 AM | DealerRater
-
★★★★★ michaelmaesPoor customer service, with no follow-up on vehicle. 2020 Ram 2500 Tradesman transmission internal failure occurred at 37,331 miles on vehicle. After it took over 1 month to replace, transmission failed twice to shift properly. I took the vehicle back to Ram. They looked at it and couldn't find a problem. I told them I no longer trus | Read Full Review10/6/2024 12:00:00 AM | DealerRater
-
★★★★★ frankwilder31Work was not completed as requested. When service advisor called me to request a 10 on the survey I ask why she had not returned my calls. She blamed the others that had answered the calls and said she would order parts and call me when they arrived. This has been 2 months. I have been waiting to get in for the work since last Decemb | Read Full Review10/6/2024 12:00:00 AM | DealerRater
-
★★★★★ rpgilvarryFriendly atmosphere and staff working together well. Amber and Chris were both very professional with handling customers. Would recommend Big Star to anyone looking for a vehicle. | Read Full Review10/5/2024 12:00:00 AM | DealerRater
-
★★★★★ Magda MasBuenas noches quiero haser referencia a la señora Martina pues es muy buena en la venta de autos es complaciente y siempre procura q salgas con lo q tú quieres realmente estoy muy satisfecha con la compra de mi auto fort el día martes día primero de octubre y todo gracias a Martina estoy muy agradecida y satisfecha | Read Full Review10/4/2024 12:00:00 AM | Google
-
★★★★★ Adriana MontesMartina es lo mejor que tiene Big star Dodge en espanol conservenla su servicio al cliente es exelente recomendada ampliamenre | Read Full Review10/4/2024 12:00:00 AM | Google
-
★★★★★ retireetxI stopped using the dealership several years ago because of the poor service and lack of response on issues. But I thought I would try again, Cristal was so great and efficient that I now have a very positive attitude about Big Star. Thanks | Read Full Review10/3/2024 12:00:00 AM | DealerRater
-
★★★★★ lizwilkinson425We were only here to have damage that occurred by the dealership during a previous service appointment corrected. When my husband picked up the vehicle, you would have thought it would be immaculate. The repair shop left paint all on the bumper. We now have to return AGAIN for it to be cleaned off. That follow on appointment has stil | Read Full Review10/3/2024 12:00:00 AM | DealerRater
-
★★★★★ Kcypertgreat customer service experience provided by Vincent as always.. advantage plan pricing package can't be beat! | Read Full Review10/2/2024 12:00:00 AM | DealerRater
-
★★★★★ albert.e.alonzoExcellent job by the service department. Austin was knowledgeable and patient. I really appreciate his hard work on this repair. | Read Full Review10/2/2024 12:00:00 AM | DealerRater
-
★★★★★ abigailzavala0805Service is fast! Very attentive and polite, great customer service! I will be coming back! | Read Full Review10/2/2024 12:00:00 AM | DealerRater
-
★★★★★ Alfred SanchezUNA GRAN EXPERIENCIA CON LA SRA MARTINA Y GRACIAS A ELLA Y MI DIOS YA TENGO MI CARRO MUCHAS GRACIAS POR UN SERVICIO ESPECTACULAR | Read Full Review10/2/2024 12:00:00 AM | Google
-
★★★★★ mrbankheadhimselfVince is always very professional and always tells me the truth about you guys maintenance schedule so I can know when to drop my car off… Also my car was misdiagnosed this time and as soon a I left the dealership my check engine light came back on and when I called Vince he told me bring it back in no problem and that calmed me down | Read Full Review10/2/2024 12:00:00 AM | DealerRater
-
★★★★★ elaraizaParts of the motor coverings were left in the back seat. The brakes still squeak. Brought it back once and the brakes still squeak. They could not answer why they were still making noise. Overall time was close to 3 weeks. | Read Full Review10/2/2024 12:00:00 AM | DealerRater
-
★★★★★ travisj.rocksEverytime I get any service done here it's always exceptional. I love that they also wash and do a quick detail of the inside of your vehicle. | Read Full Review10/1/2024 12:00:00 AM | DealerRater
-
★★★★★ Alcon TVDishonest selling tactics,Bait and switch prices. If you like to get scammed then this is the dealership for you. I can't believe how anyone in his right mind can buy a car here. Why is it that people don't take reviews more seriously? I came here with the intention of buying a car based on their advertised prices on their website. I | Read Full Review10/1/2024 12:00:00 AM | Google
-
★★★★★ Ferdinand RodriguezThe service staff is very kind and will host you in a very welcoming way. This was a game changer for me as I rather commute for 20mins avg. instead of going to the dealer located 5mins away from me where I purchased my Dodge. | Read Full Review9/30/2024 12:00:00 AM | Google
-
★★★★★ tilleyisiahIts a great place to buy a vehicle. You just have to get the right salesman. The first time I went in was terrible with whoever the first guy was. But the Second Gentleman was a ton of help. Awesome doing business with. Let me know what i was getting into off bat | Read Full Review9/30/2024 12:00:00 AM | DealerRater
-
★★★★★ Travis LaneThey sold the truck I was coming to look at during my 2 hour drive to the dealership. Wasted my time and gas. I had called 3 times that day to confirm they still had the truck and offered to put a deposit to hold it which they declined and assured me it would be there. Extremely disappointed with the poor customer service and nobody | Read Full Review9/30/2024 12:00:00 AM | Google
-
★★★★★ Y S-0 ?? To help others avoid the same frustrating experience I had, I strongly advise against sharing your personal information with this dealership. They ran my credit multiple times without my consent and disregarded my bank’s offer letter. They lured me in with an attractive offer over the bank website, phone, and email, only to com | Read Full Review9/30/2024 12:00:00 AM | Google
-
★★★★★ Sam MendozaThe absolute best car buying experience we have had. Josh was so patient and understanding with us, I didn’t feel rushed and we felt heard when we talked about our non negotiables for the car we were buying. We would recommend him to anyone looking to buy a car. We also worked with Cindy on the financing end, she was a pleasure to wo | Read Full Review9/29/2024 12:00:00 AM | Google
-
★★★★★ jordan galScammers and fake payments plan, gave me a car with no paperwork and no temporary plates. Whenever I came to bring the car back, because they asked me to, they took the deposit money and said that it my fault. Be aware never go there please. | Read Full Review9/29/2024 12:00:00 AM | Google
-
★★★★★ Kevin AlanizKenny Young the general sales manager. Was phenomenal. I needed some help with confusion from TxTag and thr dealership. We had been messing with it for over two years. He figured it out in 30 minutes. Glad to know people still care in a jacked up world. Thanks Kenny. | Read Full Review9/27/2024 12:00:00 AM | Google
-
★★★★★ EDDIE58Process was quick and easy. Everyone was great and didn't waste my time. Will buy from again in the future. | Read Full Review9/27/2024 12:00:00 AM | DealerRater
-
★★★★★ JESSICA_LUVSYOUBig star clear lake customer service was exceptional. Definitely recommend to all. Very fast work. | Read Full Review9/27/2024 12:00:00 AM | DealerRater
-
★★★★★ lceja74I was told the extended warranty would cover fuel system and that I would not need proof of oil change. I ask Kornerstore and it was all lie I pay cash $4252 and after cancellation they send wells Fargo my money. | Read Full Review9/27/2024 12:00:00 AM | DealerRater
